We had to stand in line for an hour, outside and in the San Antonio heat after flying all day. I am an disabled veteran so my wife had to stand there. I asked one of the employees what the holdup was and why only one person worked in the booth issuing rentals and he just told it was poor management. This is unacceptable. This was on 9/5/26 at approx 2:30 pm at the San Antonio Airport. And by the way, the one phone number i found was for billing which was closed!
Desired outcome: Change the system. People were hot, tired and angry. This is a service I paid for and I expect to be better cared for!!!
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