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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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8:55 pm EDT

Ford 2017 ford f-350 6.7 wheel lugs

Ford covers the wheel lug with a cover that distorts within a short period of time. My daughter has bought an F-350 for the last two years and convinced me to by one. I bought a 4 Door PU with an 8 foot bed to pull my Airstream. Not a happy camper since the the wheel lugs, 32 of them all have the same problem. My question is Ford going to stand behind their product? Poor design wheel lugs are NOT what I expect out of Ford.

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2:54 pm EDT

Ford 2015 ford f150

I purchased a 2015 F150 from a local dealership less than a year ago. I have had my local Ford dealership service it as scheduled. I am having a known Ford issue with a valve on top of the fuel tank. There is a TSB on it which clearly states it is covered under the emission warranty. The dealership is not going to warranty as they informed me it a Canadian vehicle. I was never told a vehicle from Canada will not be warrantied to USA standards here. I sold every vehicle over the last two years and now only own 3 Fords. I am not happy with Ford now. I believe this should be under warranty per the TSB. I called the Ford customer service and have not heard back. Not a surprise. Now my Ford is at the dealership . I also filed a complaint with the NHTSA. The Ford case # CAS-[protected]-23D0R1 TSB 15-0171 Also the part number in question is the same for Us or Canada trucks. Can you help restore my loyalty ? Should I get out of Fords ? Can you help ?

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7:10 pm EDT

Ford ford esp premium! yeah right! fraud!

We recently bought a 2015 Ford Flex with 39000 miles on it. We bought it used from a dealership in American Fork. We drove our car for a little over a month and less than 3000 miles, when our ball joint failed and caused our car to hit a curb. This was Witnessed by a police officer and an accident report was done even though there were no other cars involved. I could not get the warranty to tow the car so my insurance had to. When the report was sent to the ESP for review. They chose NOT to review the police report as the did not feel it was needed. The inspector said with the damage involved it was NOT a mechanical failure but was due to the driver hitting the curb. They denied the claim. This all took 2 weeks, while my car sat at the dealership not being touched. The police report included witness statements and that the car was traveling 5 miles per hour if not less and that the driver was making a sharp right hand turn. The car went left due to the driver tire facing left and the passenger tire fully right. tire tracks proving that it failed prior to hitting the curb. After the claim was denied we had to file a claim with our insurance. The claim was filed quickly but the dealership took their time ordering the parts and then even after the parts were in it took several days for them to get it into a service bay to work on it. It is now been 30 days and the dealership is still not done fixing it so it can go to the body shop. We are being told it will be the end of next week before it will be done. We are currently having our lawyer review the case and will be submitting a request to Ford to review the case again WITH the police report since the most accurate information comes from the seen at the time of occurrence. should they choose not to review the case we will likely proceed with legal proceedings. Something that should have been so simple and it has become extremely complicated.

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Robin Romer
, US
Aug 26, 2019 3:20 pm EDT

update! still without my car! It seems that Fords Premium extended warranty is worth nothing. I have heard many people say that they bought the extended warranty and were always denied on their Claims. Funny how I have not seen anything on someone saying they were so glad they paid extra money for a warranty and it was great. Most people just feel ripped off. I can understand why! I want to take legal action but everyone says its a dead end road because Ford has big lawyers and money, blah, blah, blah. Yeah they have my money! They promised to provide coverage for my car and then refused to even review ALL the information before they denied the claim. My kids are now scared to ride in the car for fear that something else might brake. It scared them to death when this happened. Ford doesn't care! UGH. I am feeling helpless.

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1:07 pm EDT

Ford Blown head gasket on a 2.0l turbo

I have a 2013 Ford Edge Limited series, 2.0L Turbo Ecoboost. August 2018, the vehicle suffered a power issue which turned out to be the Turbocharger. Ford replaced the parts and service under the warranty which expired September 2018. Now, one year later, the haed gasket is leaking. It is so hard to swallow when your mechanic tells you that your vehicle might need a new motor, especially when youve already had a major problem the prior year. Please put yourselves in our shoes and think about the impact this would have on your family. I rely on this vehicle to be safe and reliable for my wife and kids as their daily transportation. The mechanic found a Special service instruction #13T01 which he believes, was issued due to a specific problem with the waterpump weep hole blockage. He believes this would definately cause the problem associated.
I called Ford Canada Service to discuss the possibility of assistance on this repair and they said there was no Recalls or warranty to justify assistance, however they gave me a case #CAS-[protected]-V0D0W7, which really doesnt help our family with anything.. Please call our mechanic at Reg's Auto [protected] if you have any questions regarding this vehicle.

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12:35 am EDT

Ford ford focus transmission warranty work

8-15-2019 My Ford Focus went in the shop for the transmission to get looked at.It was slipping and jerking when you take off and Leon Riely Ford service department said that Ford Motor Company would not do anything about it unless it did it over 250 RPM. The vehicle idles at over 250 RPM. So that would mean it does do it over 250 RPM. I'm very unsatisfied with their response in this matter. My Focus is within the warranty period and should be dealt with.

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5:01 pm EDT

Ford Repair on my 2018 C Max Hybrid

On July 17 I was involved in a collision caused by the other car. I took my CMax to Ray Skillman. My insurance allowed money on 23rd and by 25th RS had parts ready. But it took 13 days for them to look and find more damage. My insurance guy went there and got more repair authorized on Aug 6. Car was promised on 16th. When I called on 15th to see when I could pick it up, I got vague answers about more damage to the radiator.
I got a rental car on July 19 and the 30 days allowed were over yesterday. Ray Skillman switched the person in charge of my repair and each person seems to think they can take 2 weeks to address the job. This is costing me lot of money out of pocket, with no end in sight.

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Update by ParvathyH
Aug 23, 2019 3:12 pm EDT

Not having heard, I went to Ray Skillman Ford on Wednesday (Aug 21) and was told my car was repaired, would be painted Wed/Thurs, and released today, 23rd. Then later they called me to say it would only be finished Monday, 26th. Today I called them to see if we were on track. Steve Jenkins called to say now we are looking at Wednesday the 28th.

During the last 15 years I have bought 5 Ford vehicles for me and my son. But we are done. We like the Ford product, but we cannot stand Ray Skillman, the only Ford center in Greenwood. I cannot imagine a car company with worse service.

Update by ParvathyH
Aug 20, 2019 9:06 am EDT

I went to Ray Skillman Collision center yesterday (Aug 19). Steve Jenkins, the guy in charge of my repair, did not come to work. I left a message, and he has not called.
My accident was on Jul 17, I got a rental car on 19th. The 30 days allowed by Allstate insurance expired Aug 17th. Now Ray Skillman is blaming me for that too - even though Allstate allowed money for repair on 7/23, Ray Skillman did not get my car into the shop till 7/29, and they are saying that I should have just driven the damaged car till then (even though my radiator could fall off). I asked them to provide a loaner vehicle, and they refused.
I am going on a trip overseas in 2 weeks, and I MUST have the car issues closed this week. Every time Ray Skillman fails to deliver, they automatically extend to the next Friday, and when it gets to Thursday start scrambling for new excuses. No sense of urgency.

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5:00 pm EDT
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Ford Service for def fault light

August 17, 2019
To: Ford Motor Company and Westlie Ford, Washougal, WA
From: Daniel Beall owner of a 2017 F350 Super Duty diesel (1FT8W3DT9HEE56097)
RE: DEF fault light and visit to Westlie Ford service on 8/13/19

I am retired and travel around by pulling a 5th wheel RV with my F350. While approaching the Columbia River Gorge area last week, the DEF Fault warning light appeared. Since I'm staying in Cascade Locks, OR, I called around Ford dealers in the Portland area for an appointment to get my truck checked out. Westlie Ford had an opening in a few days so I took the truck in there. Since the truck is still under warranty, I was not expecting any problems.

1) After waiting awhile, service advisor Jennifer came out and asked me what DEF I used in the truck. I said I usually buy the Walmart brand since I was never told by any Ford representative that this was a problem. Jennifer then informed me that the owner's manual specifies that only Motorcraft brand DEF should be used, that my warranty was void and that it would cost me nearly $1000 to fix the truck. I should have checked the owner's manual right then, but I was in shock from the news. I have now checked my 2017 Super Duty owner's manual and found on page 190 that you can use any DEF that is certified by the American Petroleum Institute (API). Walmart brand DEF is certified by the API.
Clearly, Westlie Ford either lied to me about the DEF or they were ignorant about it. Either case is inexcusable for qualified Ford service personnel. If only Motorcraft DEF is suitable for Fords, then it should state this in the owner's manual and there should be a warning label on the truck where you add the DEF.
2) Being from out of town, and on a retirement budget, I needed to get a second opinion before I spent the $1000. I called the service department at the dealer where I bought the truck (Utter Ford in Sherman, TX). The service advisor at Utter Ford talked to a diesel tech and informed me that the price which Westlie Ford had quoted me was outrageous, and that I should go to another dealer for the repair. Mario, the service manager at Westlie, was surprised that another Ford dealer would say that. I've found that if a salesman or service manager objects to you getting another opinion, then something is not right. I reluctantly paid the $281.84 diagnostic fee to Westlie Ford and left to take my business elsewhere.
3) I drove over to Gresham Ford in Gresham, OR. Luckily the diesel tech was available and Ryan was able to get my truck checked out right away. Two hours later the problem was fixed free of charge. Gresham ford was able to fix the problem in less than 2 hours with no BS about what DEF I was using. Westlie Ford was quoting 6 hours to fix the truck at a cost of nearly $1000. If I was a local, I would be taking all of my future business to Gresham Ford.

In conclusion, I feel that Westlie Ford was dishonest with me, and I feel like I should get a refund of the $281.84 I paid them for diagnostics. Since I am retired and traveling in an RV, I meet a lot of other people who buy trucks. I don't think Ford wants me repeating this story about the DEF and Westlie Ford.

Sincerely,

Daniel Beall
[protected]

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11:52 pm EDT

Ford 2014 ford mustang

Our 2014 Ford Mustang has been in the shop since June 12, 2019. It needs a rt rear quarter panel. We are getting no response to getting this vehicle fixed. We need a car. I will never own another ford. We have only owned fords. We need a rent car. Ford is doing nothing to help us out. It's pathetic. The car is only 5 years old. For has the worst customer service. I advise people DO NOT purchase a Ford

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7:33 am EDT

Ford used trucks ford f-150 2013

had the truck 1 month had problems with front rear end roaring had to replace front axle, and the four wheel drive actuator n the seal, the front rear end was not checked, there wasn't much fluid in it. and what was in it was a white fluid. I thought it was the wheel bearing because it was roaring going down the road but was the rear end. never thought i would buy a used truck and have to put some much work into it in the first month . it would be nice that when people buy used trucks or cars that they won't break down in the first month

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7:56 am EDT
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Ford extended warranty

Ford Dealer Woolwine in Collins, MS has had my 2013 F150 since July 16, 2019 for low engine compression. It is under Ford's extended warranty. Each time I inquire about the status, I am told that Ford Motor Company wants more pictures of the engine. When is Ford going to honor their warranty and get my truck repaired and back to me? The length of time to even determine how to accomplish the necessary repairs is extremely unsatisfactory. The dealer's hands are tied in doing the repairs because of the Ford Motor Company's inability to decide which method of repair is best for the owner and the vehicle. Is this typical on how the Ford Motor Company handles their Extended Warranty Program?

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3:59 am EDT

Ford Faulty part

Good day,

A part was purchased through the person repairing my Ford Territory on the 7th of July 2019. This part only worked for exactly 1 month.

For now refuses to submit a warranty claim. Why? When the part was purchased, it was said that it has a 6 month guarantee, because a 3rd person is installing the part and not Action Ford.

I have personally phoned them yesterday, just to being told that they will call me back.
The 3rd person repairing my car, also had to make numerous phone calls with the promise of " We will call you back"

This is absolutely disgusting and I cannot accept this type of service.

Anneke Duvenage
[protected]

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11:25 pm EDT
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Ford 2011 mustang

I took my car to taylor ford in union city, tn for an air bag recall after I got my car back the windshield wipers started coming on by them selves . they did it every once in awhile then they just stayed on. I took my car back to taylor ford and they told me they didnt think they did anything wrong but i could bring my car back and for $90.00 plus tax they would try to find out what was wrong . i am very upset by the way i was treated they never did this before the recall. I have always bought fords i bought this car new and have been thinking about geting a suv . All they had to do was check the car. My husband had to pull the fuse out to get the wipers to stop so i cant drive the car right now. i dont think it is to much to ask to have the car checked out. I think the problem is in the sterring wheel because before they stayed on all the time using the blinker would make them come on . My name is Carla Barham my email address is [protected]@gmail .com

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9:21 pm EDT

Ford ford f150 pick up

These guys are the most dishonest con artists ever. I never such a bad experience with any other dealership, So I bring my Ford F150 2011 model to them for oil change and to fix it up so it can pass yearly inspection on July 28th. I don't get a call the next day so I call and spoke to a lady in service and someone returns my call and I told him what I want to be done. Oil change, any needed repairs to get my inspection done and also to fix something that had to do with a factory recall for my truck's make and model. He does the number crunching and calls me back with a ridiculous $ amount. Now since I am desperate and since only a dealership can do the recall-related services and after much unsuccessful haggling I agree to pay the $1400 plus charges. He told me that he will start to work on it and let me know when the truck is ready for pick up. That was the beginning of my worst nightmare. No calls for days and week passed by. Since I work in Manhattan Monday - Friday I gave them my cellphone number to contact. There is always a tall promise and assurance that someone will call me back but nothing happens with these crooks. So after waiting for more than a week I call again stealing precious time from my work (BTW I work a hospice agency taking care of the most vulnerable at the end of their lives) and I get this [censored] Rick who by now seems very familiar with my last name and seemed very upset that I called him inquiring about my truck on the day he got back from his vacation. This customer-unfriendly [censored] tells me that staff in the shop is on vacation and that he is overwhelmed and guess what promises to call me back, blah blah blah. As expected no call back to even tell me exactly what is taking so long. Week 2 starts and I call on a Saturday and lady on the other end was giving me an attitude so I ask her to transfer me to a supervisor. After much hold time a Joe gets on the phone and introduces himself as the General Manager, he hears me out, apologies for the delay and agrees with me that it is not my fault if they have staffing issues...now isn't this supposed to be reputed dealership?...and like Rick before him makes all kinds of promise "I will personally call you back" but never kept his promise. So I do not hear back from this [censored] of a manager. Week 2 passed and we are into week#3. This Monday I once again steal precious time off from work and call the service desk again. Our [censored] Rick answers my call and immediately recognises me, puts me on hold to go check on the status of my truck that had been sitting in his shop for over 2 weeks now, gets back on the phone and has the audacity to tell me "we are so sorry the tech who was working on your truck is off today, we are waiting for another tech to assign the work"...well [censored] you are such lier, promised me to call back reconfirms by call back number and never returns my call. I am still waiting for answers..having lost 2 weekends that I had planned to use my truck for the many projects on my house. I am wondering why I should not take actions on these [censored]s for ruining my time and money. I am not going to call these crooks again...I am going to see how soon they will respond with a delivery date...and ponder on options to report my truck as stolen by this dealership to the Brewster police. People stay away from these crooks...totally dishonest, unprofessional con artists. Even if I get my truck back I have no faith everything is done as promised.

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1:29 pm EDT

Ford 2020 plat jim explorer

We ordered a 2020 Ford Platnuim Explorer from Szott Fords on Holly rd In Holly Michigan In April They have vin # and know the car has been ready since July but has not shipped It's still in Chicago Why can't anyone find out what is Taking so long for Delivery It's been over 4 months since the order was put in I have never had such a experience order a Ford before Our name is. Terry Foshia 12080 Clark rd Davisburg Michigan 48350. Ph #[protected] Please help us get to the bottom of this Szott ph # [protected] we are dealing with Jani Thankyou

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Update by Terry615
Aug 14, 2019 1:31 pm EDT

2020 Platnuim Explorer

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10:30 pm EDT

Ford lesson

I am writting on behalf of my sister. The muscle shoals long lewis ford in Alabama took advantage of her and did what ever they wanted to do. She bout a car last year, not even 1 month after she had it something was wrong with transmission. Keep in mind she bought an extended warranty. Now it went back into the shop again twice with same issue. She couldn't take it home because they thought they fixed it they did not and she had to leave it. So they tell her all this time month later again the part on back order she asked when was it coming in no one knew. She is the one out of a car dealing with all this through conversation since they don't know when she will get car if she ever will then she said she sees that as a lemon and can't they trade her out meaning equal valentine right. These idiots run her credit again that day in conversation which was wrong to do and they choose the only 1 vehicle she can get. Now I know if a dealership only give me one option I look online and it's the cheapest on lot you just sold me another messed up car and they raised the price. I don't care of its by 1 penny. They didn't think of her as a customer they only seen another sale. I asked the salesman did you'll even bother to check on the car in the shop his answer was no. They didn't care. That is sad that people are manipulated and treated this way. My sister is an older woman she doesn't have money for them to add 10, 000 unto a car that is cheap and mostly broken again because they choose it for her. I looked on line those Fiesta don't have anything exciting in them to where she couldn't choose her own and get it at same price. They knew they had her right where they wanted to take advantage and they did. I have seen many things from dealerships but you'll did the ultimate. I'm going to tell this story and continue so people will know that this dealership Ford dealership is all about moving eyes not customer and they are no help to you. Maybe it was a race thing because she is black idk but what other customer would you have treated this way. They can say well she had a rental we did ABC but you never took the time to solve the issue or go check on it. No one even called her back she had to call them. Point blank she paid for an extended warranty that Ford never was going to honor that is why the part is on back order. They claim they have stipulations. I don't know why my Ford here doesn't where I live. They say they take care of customers I called and asked to see if the salesman there was blowing G smoke and he was. Sad that people take advantage and do what ever for money.

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9:07 pm EDT

Ford customer service

On Feb 19, 2019 we purchased a 2018 Ecosport Titanium . We love the car that is not the problem. The problem is we were there 6-7 HOURS. The finance person went through a whole list of add-ons but after the first one we were not told the cost. We ended being put in a lease that will cost us over $40, 000 if we go the whole lease. We did say we wanted the payments in $500 range if possible. They never told us what the payment would be. I WILL NEVER DO BUSINESS ON PURCHASING ANY VEHICLE FROM PEORIA FORD nor will I buy a Ford if that is the way customers are treated.

Susan Briner
9910 W. Raintree Dr.
Sun City, Arizona 85351
[protected]@yahoo.com

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9:12 pm EDT

Ford 2019 bullitt mustang

We bought a new 2019 Bullitt Mustang at end of May. Car now has 1840 miles on it and transmission is no longer usable due to bent and broken shifting forks, synchronizers, blocking rings, ect. inside of the case. This MT82 transmission is a very weak part of the drivetrain according to all the Mustang owners and a friend who rebuilds stick shift transmissions.
According to service manager at Courtesy Ford everything inside case has to be replaced so they are going to rebuild. I have talked to my friends who are service manager and parts manager at a Ford dealership and both said the cost of rebuilding is too high and transmission should just be replaced which I feel the same.
The rear suspension and 2 piece driveshaft are also weak points but I can fix them very easily. The dealer said I couldn't replace the shifter which would probably fix transmission problems so I figure that I will break another one. Tried to offer a solution but was told they would void warranty if I did.
I took car to dealer on August 2nd and went in and checked on it August 9th. Dealer had transmission out and tore apart but had ordered no parts by August 9. Was told then that they would probably have car for 2 more weeks. I know how long it takes to rebuild a transmission and even less time to put new one up in place so dealer having car 3 or 4 weeks is not acceptable!
I am trying your complaint department and will contact the Better Business Bureau in Danville. Next step after that is attorney so we are not happy with the dealer at all.
You can contact me at [protected] or at flamemustang [protected]@yahoo.com

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1:33 pm EDT

Ford service and owner

I wanted to tell you a story of our most recent experience with Colombia Ford. We had a scheduled appointment last Monday 8AM. It was supposed to be finished that day. Finally Wednesday afternoon they called and Jill went to pick it up. After receiving the paperwork. She went to get into the car, there was a good sized dent and scratch on the driver side. The mechanic saw her and ran out to tell her to come back next week and they would take care of it. He went back in but came back out with the service manager who said they did a walk around on Tuesday and found the damage. He insisted it was there and told Jill there was nothing they would do. Jill drove away and called me. I told to go back and insist to talk to someone in charge. She went back in and the service manager came outside waving a piece of paper saying the damage was already there. Jill reached for and grabbed the "walk around paper" that had suddenly appeared. The service manager then proceeded to grab her arm by the wrist. Jill asked him 3 times to let go. He finally let go and shoved her backwards. Jill then called me crying about how they had been treating her since she got there. I went down there and we asked for the service manager, but no one would talk to us. We then walked into Phil Sari's office, but he did not want to talk to us about it. I expressed that what the service manager did was basically assault. He just turned away and would not talk to me. I told him I was calling the cops. The police officer got there and wanted to talk to Phil Sari first. Who was not even a part of this. Anyway, He said she said. And we had to leave. Jill was very shaken. It was amazing to me that these people think they can and do get away with manhandling a customer. This was not right. On top of that they damaged our truck and are not going to take care of that either. Our truck was immaculate before they got it. Maybe think twice before you deal with these people. The owner could care less about the customer.

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9:38 am EDT

Ford 2014 ford fusion

My name is Shauntae Parker. I reside in Charlotte NC. 2 years ago, I bought a 2014 Ford Fusion from South Charlotte Hyundai. I was reluctant about getting the car but was excited to have a new car and wanted to make the best of it. Fast forward to 2 months ago, when my car supposedly began to overheat. After taking the car to 2 different mechanics and $1200 later, I finally took it to Capital Ford of Charlotte where after a diagnostic test, I was told that my car REQUIRED a fuel pump at $950. I had already cleaned my savings out for the previous repairs and had to scrape together the money to get this supposed required part put on thinking this was the end of my worries. BUT that was not it, I get a phone call from the dealership saying that the fuel pump was NOT the problem and NOW I need a WHOLE NEW ENGINE which will cost me $7400. I am a single, 6-month pregnant woman and have literally spent every dime I could spare to get all the repairs I had done and now I'm being asked to spend another 7 thousand dollars. I haven't been able to buy a single thing for my unborn child. I have missed wages due to having no way to work. I have fallen behind on bills to pay for repairs. This is a 5 YEAR OLD CAR… How the hell does an entire engine give out in that short amount of time? This has been the biggest nightmare of my life and I feel taken advantage of not only by Capital Ford but the Ford Company altogether. I bought what I thought was a reliable car that essentially is costing me my livelihood because unfortunately, I'm stuck with this car because I have it financed and you guys are selling piece of crap cars. I will be emailing my horrible experience to my local news stations and will encourage anyone I know to NEVER buy a single Ford. These cars are made to fall apart and have ZERO durability. I am ashamed that I ever put a dime into purchasing one of your crappy vehicles.

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9:45 am EDT

Ford suspension problems in 2017 ford escape se 2.0t

I bought my 2017 Escape new and the sway bar links have already been replaced twice. I have been reading reviews of this exact complaint that other Escape owners are having. I took the car to the Tallahassee dealership when it had 5000 miles on it and the sway bar was replaced. It was making the bumping, hitting, rough driving noise before then. It was okay for a few weeks. I took it back for the same problem to have them make sure everything was ok as I was going on a long road trip and they said everything was fine even though it was making the same noise. I even had the service writer ride with me and drive so he could feel and hear what I was. He said that was the way it was supposed to sound and ride as it was a 2.0. I then went to the service depart again a few months later and the service manager road with me and he said he didn't hear anything. I said I do not want the car back until it is fixed. Sure enough, sway bar was replaced. It was fine for a couple of days, it is back to making the same noise. I was given an appt for a little over two months outbecause they were backed up. They had it for two days. I just want my car fixed. I want to sell it but not in the condition it is in. Trade in value would leave me in the hole about $1100. Plus, the left door speaker was replaced. My MPG gauge says I get 22.7 -22.8 in city OR highway, this isn't right. Please advise what you can and will do. Thanks

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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Contact Ford customer service

Phone numbers

1800 771 199 133 673 More phone numbers

Website

www.ford.com

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