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Overall I had a negative experience with Allen Joss Ford.
I phoned to book my car's service, it was arranged for Saturday 10 August 2019.
Ian Baker from Ford contacted me and asked to move the service of my car to the following Saturday, since the Thursday 8th August 2019 was a public holiday. I then explained that my car will then pass the 60K and they confirmed it will still be acceptable.
On Saturday 17 August 2019, I took my car to Allen Joss Ford 7:00 am. I was the 2nd client to arrive there, only to find out they open at 8:00 am. I patiently waited, but was not helped 2nd as another client walked right in and got assistance prior to me. A couple of clients were helped when eventually a women took my keys and called for a guy to book my car in. The guy was very unfriendly and did not even greet me as a customer. I eventually, very irritated, made a sarcastic comment "So you don't need to talk to the clients anymore?" I also made it known inside to Ian Baker that I was unhappy since he knew how early I have been there as he arrived after me and even parked next to me, yet he chose to assist a another client before me.
Needless to say, I later apologized and explained I was irritated with the way I was treated. Obviously this was too late. Ian phoned and explained I can get my car just after 12pm, even though they close at 12pm. I went and got my car.
Parked my car in the garage and on Sunday I repacked my car ready for the week ahead, when my son noticed the carpet burn in my rear boot. On Monday I phoned Ian, he requested photo's, which I emailed him. During lunch time something told me to also look at the carpets beneath my loose carpets. I found another burn on the driver side floor. The top carpet is fine, but the below carpet is burnt.
I phoned again on Wednesday to follow up on my complaint. I was assisted by Ben, since Ian was not at work. I had to listen to Ben's whole life story of heart bypass surgery and how he got the use the slogan STFD (as he then explained meant slow the [protected]@@@ down.) He took my detail and said he would discuss it with Danie Oosthuizen - Service manager. He phoned back and made a joke: Danie said you can get on the N4, southbound and drive all the way until I get a board that says Durban, then I can get off there somewhere. This is when I referred to his slogan and said he should STFD on his jokes because I am actually not happy. He then arranged that I take my car to Allen Joss on Saturday 24 August 2019 to show to Danie Oosthuizen, Service manager.
On Saturday when I got there the people that were working was in quite a embarrassing state, stating that Danie was not even working on Saturday. A guy called André eventually gave me a business card for Danie and took photo's of my carpets.
I phoned today 26 August 2019 to speak to Danie, 3 times, left 2 messages and eventually spoke to Wilna to whom he reports, she took my details and had Danie to return my call. The outcome is that apparently no one that worked on the specific Saturday was smokers, and when I request to see on camera, Danie states that the wash-bay is not in camera range.
My point is, had there been carpet burns prior to service, it should have been listed on the pre-assessment. I also have my son as witness that the carpets was not burnt prior to my car's service.
This is actually not okay and how am I ever suppose to trust any Ford dealer again to service my car? I demand that Ford assess these burns and the camera's at this service center and then make good for damages caused.
My contact number is [protected]
Email address [protected]@lantic.net
