CB Car Dealers Ford Complaints #782-801

Ford review: lack of transmission shield, prevention of ice build up

Michael Ryan, 44A10 of Redmond, US

Mar 06, 2019 12:12 pm UTC

Verified customer

My name is Michael Ryan, I am the Special Services Division Commander for the sheriff's office. Last year we purchases 2ea 2017 Ford F150 Law Enforcement SSV pickups.

Last week we had a deputy arrive on scene of a crime and was unable to put his vehicle in park. I turns out this was due to ice build up around the transmission sufficient to prevent the vehicle from being shifted. This caused the deputy to park the vehicle leaving it in drive while applying the parking break. This was an extremely unsafe condition. This condition was preventable had Ford placed a shield under the transmission to prevent ice build up from occurring.

For service technicians suggested we buy aftermarket shielding. I suggested that the service center should contact Ford and advise them of the situation. Their comment was that Ford does not listen to us.

Ford, it seems to me that your employees are your foundation if you can't or won't listen to them then you are in real trouble.

I am asking that Ford make this right on our current fleet of Ford Police vehicle, If not we will be considering other manufactures in the future.

Regards
Michael Ryan, Commander
Special Services Division
[protected]

Attachment: Ford Service Invoice PFCS226875

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