Ford
reviews and complaints

The material that the undercarriage shield is made of is like a felt material and the undercarriage shield does not stay on vehicle no matter how many times you reattach.

I did some research about this and it looks like a common problem with Ford Trucks made from [protected]. The undercarriage is there to protect things getting to the transmission and engine. But it is not staying up to do it's job.

I called the Ford dealer that I purchased it from (Hagerstown, MD Ford) and explained the issue. They told me to remove the shield. I said "It is okay to remove this" and the person I was speaking to said "yes". But by doing so you are leaving the transmission and engine unprotected.

I think it is total BS for the dealership to tell me to leave the car with them for 2-3 days for diagnostics. That before the repair is initiated. They offer no assistance in what to do about my transportation for 2-3 days and more except to give me the phone number for Enterprise Car Rental. AutoNation and Mullinax Ford in Mobile AL have simply the worst customer service. If these places are so damn busy why doesn't Ford give us a voucher for parts and labor to be used at the shop of our choice. There are a couple of very good, fit, willing, able, and timely diesel shops right here in Mobile AL who would be happy to have my business

Sent my truck to the dealership yhey said I needed new timing chains on my 3.5 ecoboost motor got ir back put 10,000 miles on it staryed having the same issue now the crank gear crank pin and crank has a wallowed out hole and they tell me I have to replace the motor you going to tell me this wore out in 10,000 miles

I dont think so im pissed piss poor work on the truck ford has had timing issues with this motor from 2010 to 2014 and has never recalled it time for ford to step up and fix this instead of it costing me 12,000 dollars for a manufactury screwup

Any complaints on this issue with ford the tech said they didnt even check the carnk gear and pin when they did the timing chains which from a mechanic standpoint should havebeen checked before new cam gears and chains were put on a 4000 dollar repair is now costing me another 12,000

At 67 years old and haven owned Ford most of my adult life, I have reached a time that I never thought would occur in my lifetime. I just rebuilt and restored a 2003 Ranger XLT 4.0 4X4 5 Spd. After hundreds of hours and thousands of dollars I discovered the need for flywheel bolts. As basic, necessary and simple as it seems the local Ford Dealer informed me these bolts are obsolete, try a salvage yard...maybe you can find them someplace like that!

WHAT?

Obsolete? Junk yard?

These bolts, 10mm 1.0 x 21/4" 12 pt shoulder specifically, were used thru 2011.

Now, the quagmire of what to do with your 2011 & earlier Ranger if you need ever to service your flywheel, which should be done when changing out the clutch after about 150,000 miles. It seems Ford had one of those "Better Idea"'s (where did that slogan go, btw?) to leave thousands of Rangers in nowhere land. Are we supposed to send them to the junk yard?

2018 White Ford Escape Titanium 40k miles. Kept in garage, hand wash with oil change every 3-4 K miles. Bought new and just discovered paint peeling at driver side pillar. I have owned 14 cars in my life and this has never happened before. I see clunkers with original paint still intact.

I went online and there are hundreds of people with either 2017 or 2018 Ford Escape that have the exact same issue in the same exact location on the vehicle. Paint should never peel off in a clean strip as if it was never primed. There is no Judge that would say that this was clearly a defect. Auto Nation Ford in Katy dismissed this very rudely stating that I was 4k miles over my warranty. This is so unethical. Unbelievable that this happening. A paint job should last more than 40k miles. My family is four generations of Ford trucks and cars. I just payed my car off last month. Almost criminal to so rudely disregard this issue.

Purchase this 2005 Ford mustang it was a salvage title but it read online that they're supposed to honor their recalls because they had a recall on my mustang for the front end struts came in the weld or something like that anyways I called the Ford dealership and it and before I had anything happen and ask them if they can maybe possibly get my car in there to look at it and try to fix it if there was something wrong with it well they didn't turns out later on in the winter my car tire fell off my car because of the well job on the strut or whatever and I ended up wrecking and scraping up the whole side of my car now my car eats through tires and my money was drove down the drain I don't know what to do because I can't afford another car and I just want Ford to fix the issue that was there to begin with even if I did purchase it and it was a salvage title it never got that work done on it that they said that they had a recall on how can I get help with this

I'll start by saying I do enjoy my truck, but I need to get this problem resolved.

I have been working with my dealer for about a year regarding my B&O Unleashed radio system. Originally it would explode when starting my truck. This would happen approx. every other month since I purchased it. After waiting for 7 months for the fix, the dealer did a full software update back in June. Since then, the radio reboots itself several times a week, usually at start up. This gives me no back up camera for the 45 seconds to a minute as it boots up. Also, after turning off the truck and approximately 4 to 5 minutes later the speakers make a soft popping noise every 20 to 30 seconds. This continues for more than 20 minutes. My dealer Kendal Ford of Marysville, WA does not have a clue in how to resolve this. All other problems I have had with this truck seem to have been resolved.

Vin Number 1FTFW1ED5NFA73007

We bought our New Ford Fusion SEL with a 3.0 6-cylinder engine in 2012. We serviced the car regularly with the Auto Nation dealership, for at least its first 36,000 miles. About every 4,000-miles.

I’m sorry I can’t remember how many times, the dealership did not clean or tell us about this problem until the battery died the first time. “Only The Negative Terminal” corrodes badly about every two(2) years. After a (x-number) point inspection, that was a part of every oil change and fluid refills, I checked the fluids because the wiper fluid stopped working. It was empty, I Noticed the 2” diameter glob on the negative terminal. I returned the car to the dealer only to be told “It happens, we cleaned it up and gave you a new battery at a discount.

11-years (9?,000-miles later) the car wouldn’t start in the middle of summer 99-degrees/feels like 111-degrees. I open the hood and find the negative terminal clamp almost corroded to the thickness of tin foil. It was also replaced the last time.

We are ready to buy my wife a new Explorer size suv and I assure you, it will not be a Ford. We have owned new and used over 18-vehicles in our life and I have never had this happen before.

It’s as if electrolysis was happening only to the negative terminal on any named battery.

Ford told the dealer it was normal. I’m 68- years old and it’s Far From Normal.

Just a heads up for anyone buying a Ford product, Ford does not stand behind their warranty until someone dies. Actually several someone’s. Now ford has a dial for the Explorer. The dealers salesman said it’s because it previously was going into gear and running over people.

Our 1990 ford probe. Also bought brand new for my wife. Flooded the inside floors. We went to Disney for two weeks and when we got the car brought around from parking, loaded our car and got in to leave a heard the carpet sloshing. Apparently Ford didn’t seal the fire wall where there was a fresh air filter(?).

Ford dried the carpet. A few months later we were approaching a traffic light, I pushed the clutch in, came to a stop. It was a quick light so I just held the clutch down. All of a sudden the car started lurching forward in small steps, pushing us towards on coming traffic. Luckily, the light changed and I crossed the intersection and called Ford.

Of coarse they have never heard such a thing and modify else had ever reported to.

The car got a slight musty smell too. After we traded the car in on a new GMC but a year later the car still had a musty smell that we couldn’t get rid of. We traded it in on a new GMC.

I am so fed up with Ford. Oh I forgot, the new Aerostar van, brand new also. There was a small ding where the windshield seal is seated and at 45-mph or higher, it created an aggravating whistle. Mike Davidson Ford replaced it after 13,000- miles with a year new van exactly like it with less than 100-miles on it.

Did you know that dealers are allowed to make small (defined by what) I don’t know. And they don’t have to report it to anyone. Supposedly not to ford, not to CarFax so, when you see trash under your paint or clear oat, on a brand new car, be very suspicious of it being dented and repaired by the dealer or the car carrier.

Our new mustang and the second new Aerostar van never had any issues. Those are some crappy odds. Especially now that a new Explorer Sport and King Ranch, without Blue cruise, are in the low to mid $60,000

I am honestly looking for a brand new midsize suv for my wife. Ford! Check your build and buy website, call your local dealers in Jax. Fl.

It’s a shame that since 2016 the prices ov vehicles went through the roof for no real materials price increases to explain why we are being…. Good Luck. Don’t let Ford fool you by stalling you and claiming nobody else has the same problem your having.

Search for recalls, which means there are at least a few deaths already and Ford and Every other Manufacturer, have figured out it will be more expensive to pay for the few deaths and injury’s that they had calculated.

They play the odds.

I can’t sign here because they will not post this, claiming they are protecting my privacy.

But they will let their faulty hydraulic clutches push a family of 4- into oncoming traffic.

We were lucky

I took my car for the 45000 km service at Motus Ford Kempton Park earlier this year. I must add that I live in the Kalahari at the time, and I travelled to them because the reviews were good even though my family lives in Boksburg. So, during my visit to them I took my car there and was very happy with the service. Sy told me my aircon needed to be regassed, which I pad for.

As I drove away and back to Kalahari I heard a hissing sound and the aircon just blew out hot air. I phoned them immediately, they said they will fix it no charge.

I could only get to them again in 4 months when I am off. I contacted them when I moved to Naboomspruit and did not want to take my car to another town - the closest Ford is in Modimolle. Because of the airon issue which I ave now driven like that for 17 000km, I had to take it back to Motus as I had to pay again to have it fixed. Tuesday they refused to do the service as the car in now over the 60 000km even though I explained that I kept them in the loop and that I stay far away. My son who stays in Boksburg, fetched my car on Sunday in Naboomspruit - took it Motus in Kempton. They 'worked' on the aircon, 'regassed' it and when he collected it 7hrs later the car was not serviced as they refused and the aircon was still blowing hot air only. Now I have spend R7000 in petrol to get my car to them, my son lost a day's work as he collected the car on Saturday, and it is not fixed. I am without transport in Naboomspruit and have to pay someone to collect me for work and take me home again. I asked them to consider a courtesy service because of the inconvenience and that I have been loyal and waited all this time untill I can get the car to them again.

I ordered a Bronco on September 9, 2022, online, and the order was transferred to the local dealership, Hixon. I went into the dealer and made a $1000 deposit on the vehicle, and the Salesperson had a copy of my order printout, one for a grey and another option silver. I picked a silver diamond pack with the Sasquatch package. I paid the deposit to a manager, Terry Best; he ran the check in a computer-like device or check verifier, and he gave me the approved check and receipt to me. I was told five to six months to wait before it would come in. February was good for me.

In November, I called to check in because I had not had contact since I dropped off my deposit. First, no one knew me. They had to find me using the deposit receipt. My order was never placed, and there was no paperwork because the salesperson I was using left the company.

Since then, a lady(her name shows up at J Martinez) called to say that they have a loaded white Bronco with a blue interior with custom tires soft, but they would switch it out for the hard top at no cost to me. No one has been in contact with Hixon to see and test drive it. The lady was supposed to contact me with a date and time more than five days ago.

Then a male salesperson called about my order asking do still want the Bronco. I told him I was getting multiple stories; I told him that silver is the two colors and was supposed to call me back four days ago, Tuesday maybe. Further,

I was meeting with my boss, so call me back when he was sure about what he was telling me. I never heard back.

On December 28, I got a call from Christine Mercer; she opened the conversation with, "Since you don't like Hixon Ford, take your deposit back; you can do business with another Dealership.

Now with some research, I find that I am being lied to about when the order was opened up. It was online in several places I.

My last contact ended with

I filed a complaint with the Ford sales manager threatening to call the police on me because he can not out-debate me and prove Hixon was at not fault. While the dealership tells lie after lie. the phone

Case# CAS-[protected]-Q4N6S3

I bought a BMW.

I asked for a transmission fluid change. They performed the service and forgot to put my undercarriage protector back on. Took 3 weeks for someone to contact me after numerous calls, messages, and email. Then at about 9k miles after service, transmission felt like it was a little rough going into gear. At 11k, me and my daughter were driving down the road at 55mph and the truck was in 9th gear and abruptly shifted to 1st, causing the truck to buck extremely hard to the point it almost stopped and cause an accident. My daughter was terrified. The check engine light came on and then the truck went into limp mode. I was able to get it back to the house which was 10 mins away. I immediately checked the transmission dipstick since it was still at operating temperature. It showed that the stick was bone dry. I drained the fluid, filled, and repeated 3 times to find the fluid almost black. The truck will go into gear sometimes, but then slip out. It was throwing all sorts of codes from the transmission on my DTC scanner. I went and got my detailed printout (receipt) and looked through it. They had added an additive BP K6600 which I never requested, as well as some random charges that had no explanation. There were no notes either. I also researched the additive in which I found that others that had it, suffered transmission failure around the same mileage.

FORD SAYS IT IN THEIR MANUAL, NOT TO ADD ANYTHING OTHER THAN ULV MERCON TRANSMISSION FLUID. IT CAN CAUSE DAMAGE TO THE TRANSMISSION.

I called Ricky *****, the manager at Quick Lane which is owned by Ted Britt Ford for minor services which is where the service was performed. After talking with him, he told me I would have to come out of pocket for everything which could be about 4k. I then called the director of service at Ted Britt Ford, Rob ****, which had no compassion or empathy for my daughter, told me his techs did no wrong and isn't going to look at my truck because he is closing the case.

I reached out to Ford Corporate which assigned me a specialist to help. She had contacted several people from Ted Britt through phone and email, with not one response. Finally after 2 weeks of that, I decided to take matter to a higher level.

EVERYTHING IS DOCUMENTED.

I bought a 2013 Ford F150 FX4 brand new and fully loaded. I am the sole owner of this truck and it has been female driven. It always had regular maintenance done. It has 41,000 miles on it. I've had this truck into both dealerships (Apple Valley Ford and Hastings Ford) For the Code P0016. Neither has fixed the problem with the rattle at startup after sitting for a few days. Hastings charged me about 3000.00 to change the timing belt due to a Code P0016 and Apple Valley changed two hose clamps on the muffler shield with the same code. The rattle continues and Hastings Ford wants to charge me another 3500.00 to fix the rattle when this should have been fixed already. The internet states the Cam phasors were poorly designed and there is a new design out there. When the timing belt was changed, they could have taken care of this at the same time since this is very labor intensive. Apple Valley didn't even bother to investigate. Both dealerships are blaming each other. This truck has very low miles and I'm the only owner and wondering why these parts are failing. I'm requesting that this should be fixed by the dealership or Ford for failure to have quality parts and quality technicians. Why should I have to pay twice. Please advise. I have all the paperwork and videos of the rattle.

2018 Ford escape paint peeling around windshield. So far Ford says not fixing evan though we have a bumper to bumper warranty. The lady behind the desk at the Ford bodyshop we were sent to just said it was in the fine print that peeling paint is not covered. I cant believe this is a known issue on many escapes and Ford will not address the problem.

I tried to get my lease buyout purchase order to provide to my preferred lender on 7/28/23 at 2:00pm but was lied to and told that it’s against policy to provide me with that unless I use their dealership financing which is fraudulent based on my lease agreement with Ford financial. Ken Grody is making it impossible to buyout my vehicle because I have equity in it and won’t honor the terms and conditions of our lease agreement.

I bought a new white 2017 Ford Escape in Dec. 2017. Park in the garage and take care of it. it only has 49,000 miles. Now the paint is peeling off the area around the windshield. Looks awful. Based on all the comments about this problem, neither Ford or the leadership will do anything about it. I left a message for the GM of the dealership where I bought the car. Waiting on a reply. This sucks.

I have a Ford focus 2015 I had a recall on the canister purge valve had it looked at and not even a year later the valve is stuck open Ford refuses to take care of it. Ford said that if I would not of had taken it in they would cover it. The worst car company. I will tell everyone I know not to buy a ford. Absolute crap. Ford does not give a [censored] about their customers.

My dealer is Suburban Ford of Sterling Heights in Michigan. To start from the beginning, I took my 2019 Ford Edge SEL to the dealership as my car was having some mechanical issues. We were at first told that they didn't have any loaner cars, so I paid $500 or so in car rental costs. The car was due to be done on a Monday, and my representative told me Tuesday at the latest. Wednesday and Thursday I couldn't contact my representative as I texted multiple times to see what the status of the car was. On Friday, I was texted that it was ready to go and I paid nearly $1,100 for the work. With a signed receipt saying that the car was completed and running properly, along with a delivery service that drove it home to me, the car was not fixed and having the same issue as before. The work that was performed was needed, but at the end of the day, I was told that it was complete in writing and have knowledge of multiple people driving it before it was given back to me. But I understand that cars can be tricky especially when it's more mechanical than technical. I'm upset that I was told it was done and it wasn't, not that it needed more work. But I can look past that and I took it back in. When I did this time they gave me a Ford F-150 with 4 miles on it. Several days later they called me and told me that someone had bought the vehicle I was driving and I needed to return it and they could give me a different car. As bad luck would have it, a small rock popped up and hit the windshield the night before I was to return it, just hours after they called. The crack was the size of a dime and could be completely covered by a nickel. The girl at the counter looked confused when I told her I had a red Ford F-150 instead of a Ford Expedition which is what they told my wife we would have. She went to inspect the vehicle and came back and told me that they would have to replace the windshield because someone had already bought the vehicle. This means that I have to pay over $700 for a windshield that could have been repaired. But due to the fact the dealership gave me the wrong vehicle, or one that was not a loaner (our new loaner has a sticker on the back indicating it), but either way, I should not have to pay $700 for a $80 fix. The person who bought the vehicle did not buy a fixed or broken windshield, they bought a new windshield. This then put the burden on me to pay $700 to the dealer to fix the windshield i shouldn't have had. Now I understand that the car was in my care and I am responsible for it, but I shouldn't be responsible for fixing a mistake that the dealer made. Altogether, I started this process thinking that I had around $1,100 in repairs. At this moment, if I had to pay for the $700 windshield, I would be at $5,000 in repairs. Granted, the dealer gave me a $500 discount on repairs because they didn't fix my car the first time, but that's only because I was paying $3,000 even after the discount. Again, it isn't the repair cost. It's the replacement cost for a repairable event due to the fact that someone had already bought the vehicle. The lady at the desk even told me she thought they could have repaired it. It feels like a money grab on a loyal Ford customer. Also, I attached an Email I sent to the dealership customer service rep. Obviously, I could and should have approached it in a more reasonable way. However, I received no response.

I took my 2015 Ford Kuga 2.0 TDCI Titanium AWD Powershift to a dealership just to repair a problem off the car don't start first rhing in the mornings, after 5 months and after I paid an amount of just more than R37 000.00, I got the car back, the starting beeing better but in a terrible condition, with oilleaks, waterleaks, etc.

After complaining several times they just deny that the leaks are because of their poor workmanship, and I can confirm that the car was in a very good condition becuase I drove it myself to the dealership.

Attached photo market (D) was taken before I took the car to the dealership and the one marked (G) was taken when I got the car back.

Just bought a new Ford Ranger. It has multiple paint defects due to poor quality control. Paint coming off under doors after 250 miles (yes...250 miles). This truck should have never made it to the dealer lot. Ford failed in production, their dealer failed to properly inspect before selling. My only recourse is waste a bunch of my time and money to let the selling dealer *attempt* to fix it, which I have no faith in and I'm not willing to go through all this time and effort. So it looks like I'll be selling the truck for a $4000 loss. HUGE lesson learned. After buying several new Fords in the past 10 years, it's clear that not only have they went cheap and removed quality control, they do not stand behind their crappy product. I'll NEVER own another Ford again, new or used. My used F150 is getting sold to. NEVER AGAIN FORD.