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CB Car Dealers Ford Complaints #2-21
Ford

Ford review: Ford Lightning 2023

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Title:
18+ Years as a Ford Customer, 11 Vehicles Purchased — Still Waiting for Ford to Properly Repair My $123,000 F-150 Lightning

I have been a Ford customer for more than 18 years and have purchased approximately 11 Ford vehicles. I am not mentioning that because I believe loyalty entitles me to special treatment. I mention it because after that history with Ford, I expected at least professionalism, accountability, and a serious effort to resolve documented problems with a vehicle that cost approximately $123,000.

My current vehicle is a 2023 Ford F-150 Lightning owned by my corporation, Jaak Maintenance Services Inc., of which I am the owner.

This truck has experienced repeated electrical and electronic problems involving sensors, parking-assistance systems, blind-spot and cross-traffic warnings, the power tailgate, alarms, lighting, wiring, modules, air conditioning, and concerns involving water intrusion. The high-voltage battery was also previously replaced.

I have incurred thousands of dollars in repair-related expenses, towing, transportation, loss of use, and repeated visits trying to get this truck properly diagnosed and repaired. My documentation reflects approximately $8,077.18 in repair-related costs, plus approximately $264.40 in towing, without even counting all the inconvenience, transportation arrangements, and time lost.

One of the worst parts of this experience occurred with Reliable Ford in Fergus, Ontario.

My truck was left there for approximately three weeks. When it was finally returned to me, the passenger-side rear light was damaged. That damage was not present when I delivered the truck. I reported it immediately and have photographic documentation.

Instead of receiving a straightforward resolution, I found myself chasing answers.

What made the experience worse was the attitude. From the beginning, I was essentially told that if I did not like their service, I could take my vehicle somewhere else.

That is not the kind of response I expected from a Ford dealership when I was trying to resolve serious problems with an expensive vehicle.

I escalated the situation through Ford Pro.

My case was handled by Rebecca Campbell, Ford Pro Customer Experience Specialist. Ford Pro ultimately recognized only limited assistance related to the air-conditioning problem while distancing itself from the other issues.

This happened during the same period when I was reporting the damage to the rear light after the truck had been in the possession of Reliable Ford Fergus.

Ford Pro’s position was that dealership-related damage had to be dealt with directly with the dealership. A Ford Pro supervisor also told me that I needed to take the vehicle back to Fergus.

After leaving my truck there for weeks and receiving it back with damage that was not there when I delivered it, I was not willing to return it to the same location.

The pattern throughout this experience has been the same: responsibility is passed from one party to another.

The dealership refers matters elsewhere.
Ford Pro sends matters back to the dealership.
Different explanations are given for different electrical problems.
Meanwhile, I remain the person paying the bills, losing use of my vehicle, and trying to coordinate everything.

By May 2026, after exhausting other avenues, I started the CAMVAP process.

At that time, my truck had approximately 143,000 km. When the claim was formally documented, it was still around 146,000 km.

In other words, Ford and CAMVAP were aware of this claim while my vehicle was well below the 160,000-km threshold.

Ford later filed its response indicating that it intended to dispute my claim. Around August 10, 2026, the truck had approximately 154,231 km.

CAMVAP later informed me that Ford intended to fight the claim.

I continued trying to follow up.

Months passed.

As of October 7, 2026, my truck has 161,120 km.

That means the vehicle went from approximately 143,000 km when I started the CAMVAP process to more than 161,000 km while this matter remained unresolved.

Approximately 18,000 km accumulated during this process.

The 160,000-km threshold is extremely important because it relates directly to warranty and CAMVAP eligibility issues.

I am not claiming that I can prove Ford or CAMVAP intentionally waited until my truck crossed 160,000 km.

What I can prove is the timeline.

I started the claim around 143,000 km.

Ford knew about the problems.

Ford knew about the CAMVAP claim.

Ford knew the mileage.

Ford decided to dispute the claim.

Months passed without resolution.

The vehicle reached 161,120 km.

When I recently logged into my CAMVAP account, the case was no longer visible there.

Those are facts.

I have the repair records, invoices, photographs, emails, Ford communications, CAMVAP correspondence, and mileage history.

I also want to make something very clear:

I have never asked Ford to give me a new truck.

That has never been my objective.

All I have wanted is for Ford to properly repair the vehicle, address the documented defects, deal responsibly with the damage that occurred during the repair process, and give me the truck I paid for.

After more than 18 years as a Ford customer and approximately 11 Ford vehicles, I do not believe that is an unreasonable expectation.

Customer loyalty should not buy special treatment, but after that level of repeat business, I expected at least respect, consideration, and a genuine effort to stand behind the product.

My experience instead has been repeated repairs, significant expenses, inconsistent explanations, poor communication, and responsibility continually being passed from one party to another.

I am making this public because consumers considering an expensive Ford EV deserve to know what customer support can look like when serious problems develop after the sale.

Selling the vehicle is only the beginning.

The real test of a manufacturer is what happens when the customer actually needs help.

I am still waiting for Ford Motor Company of Canada to take ownership of this situation and provide a proper resolution.

Ayde Chavez
Owner, Jaak Maintenance Services Inc.

Desired outcome: Fixed my car

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