I purchased a car on 5/25/2012 from Empire Hyundai. I agree that the $5, 000.00 trade in is not accurate as I was told the price of the car already included the trade in it. I have to say my sales associate was fine after all he has to sell cars: RIcardo Bernardino. I got a great offer and was told it was good until the end of the day and in fact 2 hours after leaving the dealership, I called in a credit card deposit for $500.00 to hold the car. Being Memorial Day weekend I didn't think I could get back to the dealership until 5/29/2012 to close the deal. I was paying cash and needed to get to a bank. I instead went to the bank on 5/25, got the chec, k and surprised the dealership with my arrival at 9am hoping to pick up my new car. That is when I had the displeasure of meeting Eric Moura, Sales Manager. He walked in stood, looking down at me and stated if I wanted the car it would be at a different price, clearly not the price offered me. He stated the following: "You should have purchased it yesterday for that price it was an in dealership deal." I told him I gave a deposit he stated: "Prove it, do you have a receipt." Of course I didn't I gave my cc info over the phone. I did however, see my credit card information on the salespersons worksheet and pointed it out. He stated: "We didn't take your money so we have no obligation." Throughout this horrifying conversation which was loud, in the dealership, door wide open. He further went on to tell me, after I said I would walk out, the following: " Well then its better we don't do this deal we don't like unhappy customers." I told him he was disrespectful and unprofessional. He stated: " I am the most professional person I know." and he walked out the door. I almost left but I said NO WAY! Since Route 44 Hyundai told me they couldn't come close to that deal and their General Manager told me to buy the car I was not going to loose. I asked the cashier to speak with or make an appointment to speak with the owner Rick Torres. Since he wasn't there she could only give me to the Sales Manager Jerry Sandler, he apologized profusely, but more importantly he did the deal. The General Manager came in later that morning and also apologized profusely. But Eric Moura did not. Not surprised he clearly thinks he is the greatest gift to mankind. I feel bad for him he is a miserable human being. I got my car! I am not done! I just called Hyundai's main office and filed a formal complaint against Eric Moura. Maybe nothing will happen but I felt confident follow through is more apt to take place if you take your complaint out of the small box of the dealership and to the parent corporation. In the end it is dollars and sense for Hyundai, but a body is a body. They don't care who is making the money as long as they are making it. I got the car, I got the $5, 000.00 trade on my bucket of bolts, I am happy with the car and I can go anywhere I want for service after I take advantage of my free, $1, 000.00 mile check, 2 LOF's and tire rotation. This all took place in 24 hours. So I didn't loose much of my time and it is over. You decide but walking out wouldn't have gotten me what I wanted and it made me smile when I knew he didn't get what he wanted. Now I wait, the power of an unhappy consumer is great especially in social media. Stop, think, and go to Hyundai directly with your complaints.