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PlayPhone review: Unauthorized Mobil Purchases & Downloads 41

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8:12 pm EDT
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I was reviewing my March 2009 AT&T cellular phone invoice and noticed two(2) monthly subscription charges.
One (1) Subscription-'Digital Content'
Content Provider-'PlayPhone Inc' for $14.99
short code#77888
Type-MT

One (1) Subscription-'Flycell Downloads'
Content Provider-'Flycell' for $19.99
short code#69999
Type-MT

I contacted AT&T and inquired to what these charges were for, the AT&T employee informed me that they were communication charges for two (2) separate subscriptions. I informed her that no one had authorized any subscription orders for our account, she informed me that she would process a cancellation order and credit request, but I would have to pay the full amount of the current invoice and receive a credit for the credited charges on my next invoice.

I informed her I was unhappy with doing this but I would, I then asked how such unauthorized charges could be processed on my AT&T invoice and she informed me that it was probably due to an unanswered text message to this cell phone number, that automaticly processes a subscription if the recipient does not respond to the text message.

I then informed her that there must be some type of marketing connection between ATT&T and these subscription company's and definitely was not happy hearing that this type of senerio could even exist and stated I was would like to cancell my three(3) cell phone accounts also. I asked to speak to some one who was directly affiliated with this marketing operation technique, she then asked me to hold for a moment, she returned and informed me that the credit would be applied within 48 hours and the cancellation and future block would be initiated on all my phones. I thanked her for time and assistance.

This type of marketing procedure is nothing more then "fraudulent sales' and needs to discontinued by AT&T immediately.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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41 comments
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M
M
Moose
, US
Mar 16, 2009 5:15 pm EDT

I don't know that it has anything to do with AT&T. I was looking at my current month's Sprint activity and there is a charge of $14.99 from "PlayPhone Inc." just like you describe. The person who has that particular phone says she got a text yesterday and she responded with 'stop' which is a common way to stop the random marketing-type texts. I'll try calling Sprint, but I also plan to call the number I found for PlayPhone [protected]) to see what can be done.

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