The complaint has been investigated and
resolved to the customer's satisfactionResolved Flycell Downloads and PlayPhone Inc. — Unauthorized Mobil Purchases & Downloads
resolved to the customer's satisfaction
I was reviewing my March 2009 AT&T cellular phone invoice and noticed two(2) monthly subscription charges.
One (1) Subscription-'Digital Content'
Content Provider-'PlayPhone Inc' for $14.99
One (1) Subscription-'Flycell Downloads'
Content Provider-'Flycell' for $19.99
I contacted AT&T and inquired to what these charges were for, the AT&T employee informed me that they were communication charges for two (2) separate subscriptions. I informed her that no one had authorized any subscription orders for our account, she informed me that she would process a cancellation order and credit request, but I would have to pay the full amount of the current invoice and receive a credit for the credited charges on my next invoice.
I informed her I was unhappy with doing this but I would, I then asked how such unauthorized charges could be processed on my AT&T invoice and she informed me that it was probably due to an unanswered text message to this cell phone number, that automaticly processes a subscription if the recipient does not respond to the text message.
I then informed her that there must be some type of marketing connection between ATT&T and these subscription company's and definitely was not happy hearing that this type of senerio could even exist and stated I was would like to cancell my three(3) cell phone accounts also. I asked to speak to some one who was directly affiliated with this marketing operation technique, she then asked me to hold for a moment, she returned and informed me that the credit would be applied within 48 hours and the cancellation and future block would be initiated on all my phones. I thanked her for time and assistance.
This type of marketing procedure is nothing more then "fraudulent sales' and needs to discontinued by AT&T immediately.
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