Florida Power & Light [FPL] review: Customer service (lack of)

When you call f p l. You go through a phone maze. The automated system can't take your info, sends you in circles. Getting a rep is impossible

When I get a rep does not speak english. 3 transfers. None spoke english well.

Can't get to my account online. Had to escalate it. No body knows anything. Just transfer you from person to person.

Bills get higher and higher. No customer service, constantly raisingb rates., only benefiting f p l.

How do they expect people on limited incomes to pay such high bills.

I'm a senior heart patient, do they want me to die in the heat, cause I can't afford the bill?

Very greedy company!