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Florida Power & Light [FPL] Customer Service Phone, Email, Contacts

Florida Power & Light [FPL]
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1.4 1 Review 779 Complaints
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Florida Power & Light [FPL] complaints 779

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F
3:59 pm EST

Florida Power & Light [FPL] Service repair for underground conduit

I requested a repair service on September 9th with Jessan Jacquet; as of today, 11/29/22, the work is still not done. The email I received from Jessan on 11/23/22 stated work would be performed the week of the 28th but no specific date. I spoke with another FPL rep that claims there is nothing scheduled. I have 4 families that will be displaced if I don't meet my closing dates, and this repair will delay all currently scheduled road work. This work must be completed ASAP and should have been done months ago.

Desired outcome: Immediate service this week

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11:10 am EST
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Florida Power & Light [FPL] New service

We have been trying to get the power line buried for weeks, it’s a new home and we have the tug inspection and the under ground utilities are marked . AR homes / Rosewood is the contractor . The address is 4681 Tennyson dr , Rockledge ,Fl . Willco Electric is the FPL contractor . Christian our construction manager has emailed FPL contact talked to Willco Electric . Willco came out 3 weeks ago but said it had to be marked , so we had it marked . They are almost rude on the phone and will not say if or when . We need power to this home asap . This home can’t be finished until we get power Please Help . My name is Darrell Dean [protected] my email is [protected]@yahoo.com. My home address now is 100 Oyster place Rockledge Fl. 32955

Desired outcome: We need power

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8:26 am EST

Florida Power & Light [FPL] Bill

Ive been dealing with FPL and their bill issues for a year i have told en them mi situation but they want to charge me 2 times a Light bill in one month and threaten me with disconection and a deposit i have explained over and over mi situation that i sometimes do not get paid the day i have to pay and right away the next day i get a final disconection bill and late fee i wish i can get a lawyer and Sue them, ive been dealing with them since covid started they just know how to get the money they lost so they want us to give it back

Desired outcome: To help me with this double charge and the deposit

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1:51 pm EST

Florida Power & Light [FPL] Customer service

Hello,

My account service address is 12070 Surrey Ave. David Larocco.

I am not sending a complaint but the opposite.

It is Thanksgiving and 2 of your employees went above and beyond to help me

Sharnika and Terrance both were extremely helpful and professional and above all polite on this Holiday.

I wish to let you know they are wonderful people who have restored my confidence in FPL during these trying times (Hurricane Ira).

Thank you again

David Larocco

Desired outcome: Power was being restored (2 minutes to 4 hours) While I waited I wanted to send this message.

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2:27 pm EST
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Florida Power & Light [FPL] Electricity Supply

My electrical bill before Hurricane Ian was used for 3 fridges, 3 TVS. a camper plugged in, well pump, 3 window AC units and misc lights when we weren't there. We are only there on weekends.

Since Hurricane Ian, I only have 3 fans and a HEPA filter plugged in as the house is drying from the flood. We have to replace all AC units, all refrigerators, all lights, well pump, etc.

But, my power usage this year versus last year is higher and there no possible way that can occur.

FPL automated system will not transfer me to a real person to discuss this with. There is no way to reach anyone. Do I have someone else on my account that is using my electricity? I have no idea, they won't talk to me. Did they make a mistake and hook someone else into my meter?

Desired outcome: Talk to me - Did they screw up and add someone to my meter by mistake? Why is my usage above normal for Oct/Nov when I had no power for 18 days in October? Why is my power usage higher than last year when I only have 4 items plugged in?

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10:28 am EST

Florida Power & Light [FPL] Electric bill

My family and I have recently moved into a new house and contacted FPL to start service at a new residence. After hours on the phone it was concluded that a deposit based on the PREVIOUS OWNERS power consumption was required in order to have service. On top of a mortgage, I am now responsible for a 1500$ deposit just to have power. I have called and tried to reason with them in hopes of spreading the deposit out between 4 to 5 payments in order to make it more realistically affordable. I have 2 kids and 1 on the way which is nobody's responsibility but mine, however, the option to make it easier on a struggling family trying to make it was not there. I am not looking for a free ride, free power or any of that, only asking for the means to provide my family with ac and hot water until the balance from just a DEPOSIT BASED OFF OF ANOTHER PERSONS USAGE IS PAID. I was told after all of this that there is financial assistance available but was not told how to go about finding it. What I can understand is why I have to go through someone else other than the power company to resolve this. What is the power company losing by setting up a payment plan so that me and my family are not without power? Help please!

Thank you, Ian

Desired outcome: I would appreciate it if I could be set up on a payment plan to pay the required deposit while paying for our usage of monthly power.

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7:15 pm EST

Florida Power & Light [FPL] FPL employee/ line worker

I would like to report a FPL line worker who brings his bucket truck home daily, he either parks his truck in his driveway or half way in our roadway. He reports to work and then comes back home and sits several hours, never really ever leaving to do any work. He then leaves his residence when it’s time to clock out. This has been going on for months! I do not agree with this and I have had enough! FPL has constant rate hikes, while their employees are just sitting at home getting paid. I know for a fact that he is on the clock, as he has his uniform on and his work radio on his side but yet always home. If something is not done regarding this FPL line worker milking the clock and scamming peoples hard earned money, I will have no choice but to contact PSC and report this situation myself.

There are FPL employees that are working hard for their money while this guy just sits at home and gets paid!? Address of FPL line worker is

205 9th Court Vero Beach Florida. This is where he sometimes parks in his driveway or on the side of the roadway of 2nd Street near his residence.

Also, He looks like the very similar to the FPL employee that previously resided at 325 14th Avenue Vero Beach Fl. If this is the same employee, then he has been doing this for years not months!

Desired outcome: This needs to be handled with more than just a smack on the wrist. This needs to be taken seriously. There are people whom are on a fixed income and can barley afford to pay their bills.

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8:18 pm EDT

Florida Power & Light [FPL] Lewis tree service breaking patio tiled floor, wooden fence, sprinklers, electrical outlets and tubes, cement tree borders.

Within a 3 month time frame Lewis Tree Service has caused damaged to my property twice. First damage Dec. 30, 2021, They work with negligence. I'ts not possible in 3 months damage has occured to the same property. Second incident April 2, 2022 was the last incident It's been 7 months and still is not resolved. I have contacted Carolyn Tasker at Lewis Tree Service and she does not answer emails, or calls anymore. Lewis Tree Service Insurance Co. (esis Ins.) is involved and assigned (esis involved June 1, 2022 2 months after the incident) their own adjuster CRAWFORD Co. (Aug. 31, 2022 scheduled appt.) and still nothing has been resolved. At different times I have requested from Steven Eskridge a copy of the report from CRAWFORD Co. done on my damaged property and I have not received anything. I think I am intitteled to a copy because its my home, my house that Lewis Tree Service Company has caused damaged too. On Sept. 12 I got an email from Steven D. Eskridge saying that he is currently reviewing the investigation report internaly from his assigned adjuster (CRAWFORD Co.) and that his review is not complete that he will respond to me by the end of this week (Sept 16). I have explained Lewis Tree Service and their insurance co. esis that it's been 7 months since the incident and NO answer. Several times I have mentioned Carolyn Tasker from Lewis Tree Service, and Steven Eskridge from esis Ins.co. that every year I decorate my yard for X-mas and do family gatherings and with their delay I wasn't going to be able to do it this year. Lewis Tree Service has caused me huge inconvenience with their negligence. Lewis Tree Service very negligent, and do not care about FPL's customers and what they do to their properties or how long it takes to finalize the damage they caused.

Desired outcome: Resolve all damaged caused,property,time,stress, inconveniences. Not deel with Lewis Tree Service again. Not reputable Co. nor Ins. Co.

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5:02 pm EDT

Florida Power & Light [FPL] Unauthorized use of electricity

I am writing as a concerned customer of possible theft of electricity at a home occupied by squatters in the subdivision/neighborhood (The Woodlands) that my mother owns a home in and I reside with her.

There are seniors that reside alone in this subdivision that are scared to report this information because they do not feel safe and I’d like to know my name is kept confidential.

I was personally told by someone squatting in that house that they don’t pay for water or electric and know how to bypass both and not pay for either. And I do not feel it’s right to not share this information when we all as citizens in the community keep our responsibilities.

The address is 30 Black Hawk Drive

Palm Coast Florida 32137

Desired outcome: If this is being done that it is taken care of and stopped

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3:51 pm EDT
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Florida Power & Light [FPL] Made my adult daughter cry and gave me high blood pressure

We have had fpl service for quite a few years. In 2020 I became a widow, lost my job, and my home all withing a few months. I did not have any credit history so I could not rent or buy a home. So myself and two kids took the 20,000.00 that I made from the sale of my house and bought a camper and storage shed. Since then, we have been living in our camper. We have had to move to Palm Coast. I have worked hard to get my credit good. I was just able to buy a new, used rv that was bigger so we each had our own space and my daughter and I didn't have to share a bed. But, that meant that we moved 10 feet over to the campground lot next to us. That move cost us over a thousand dollars. We were hit with a deposit fee that was unbelievable. I have been trying to get ahead and as a result of everything that I have been going through, my blood pressure has risen, and I have had anxiety attacks. The stress has been so bad that my eyesight has been affected. I had to let my 23 year old daughter take over the payments of the electricity because of so much stress. Yesterday, our payment was due, when my daughter tried to pay the fpl bill, she could not get it to go through. She tried to contact a person and of course, it was impossible. Today, she finally gets through to someone and they showed her so little compassion that she is in tears. We now have to max out our credit cards which is for our emergencies and nearly empty both my kids and my checking account just to pay this bill. We were set up to pay the deposit and because she couldn't get through to anyone, she missed the payment. So, in a way, it was our fault, but the compassion would be nice.

Things happen. And who determines the amount of the electric bill? Remember, I live in a camper, not a home. In our previous camper, I kept telling fpl that something was wrong with the amount of electricity being charged. When the new person moved into our old camper, he finally got someone to come out and look. they ended up replacing the meter because it was broke. His electric bills have gotten lower. Something is not right and there should be some way to speak to a person easily. And it shouldn't matter that I am a widow woman and he's a man. That is discrimination. I would like some financial grace since I have been paying more than needed because of a broken meter and now we have an astronomical bill because I moved 10 feet. This is not right. I did not need to set up a new account, I just needed to change the 7 to a 5 in my address. It does not cost over 800 dollars to switch those two numbers in a computer. I am angry that my daughter cried, that my health has been affected and that I have been discriminated against because I am female. I want this system fixed.

Desired outcome: some financial grace since I have been paying more than needed because of a broken meter and It does not cost over 500 dollars to switch two address numbers in a computer. I want this system fixed.

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2:18 pm EDT

Florida Power & Light [FPL] Changing my name

Since the first week of September, I have been trying to update my name on the website. I could not change my last name on my profile online. I submitted a name change request through the mail. After calling FPL 3 times to check on the status I mailed a second request certified. I immediately received a response indicating the form of ID I submitted was not a "photocopy." Yes, I sent a scanned image that I reprinted. I resent the form with a "photocopy" on 10/6/2022 (rough date) - unfortunately, I did not send this certified, and I wish I did. I have not year heard back and my account information has not been updated. I have tried calling the support number to transfer me to the positive ID department and I've been disconnected 3 times today. I'm told that FPL checks name against credit reporting. All of my credit cards are in my current last name. This procedure for name checking is not accurate and shows a huge system error with FPL. I need my name updated so I can fill out my solar application. It seems to me that FPL doesn't want to make people's lives easy to switch to solar or update their personal information.

Desired outcome: I'd appreciate it if someone could update my name on my account.

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3:16 pm EDT
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Florida Power & Light [FPL] electrical wires within touching distance

From the recent Hurricane, my electrical wire coming into the house is hanging low and in touching distance. FPL doesn't want to help because some little branches are touching it. Told me to hire a certified contractor(which I can not afford). Won't even come out and look at the problem.

I guess I'm going to have to cut the branches myself and hope I don't get killed.

Desired outcome: Fix the low hanging wire

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10:39 am EDT

Florida Power & Light [FPL] Find the cause of my bills going so high, a proper energy expect to check my house

I am filing a compliant about very high bill.

I had a energy expert come to my house. Oct. 8 th, he did not properly check the house,

I did not get a copy of report. He is never available.

I have spent days on hold, and can't get a person on the phone.

I feel I am being ripping off, and over charged.

I feel budget billing is a scam. Just average your bills.

I finally asked. To be connected to a rep, as I have a heart condition.

I feel I am being over charged,

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12:14 pm EDT

Florida Power & Light [FPL] Billing

Acct #[protected].

Customer service has been giving me a difficult time and If I don't get satisfaction , I will file a complaint with the Florida Public Service Commission.

I have a payment due in another week. I lost my password, and their web page goes blank when I press the button for a new password. I dont have the bill and if try to pay in person ,I dont have the stub. Do these Jokers want to get paid?

Desired outcome: Pay my bill

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3:56 pm EDT

Florida Power & Light [FPL] Accounts receivable

I mailed two payments to FPL on October 10th, in the same envelope to save postage. One of my payments was posted correctly. The other one was not.

I received an email today, telling me that my bank had "returned my recent payment" due to "unable to locate", and that I was being charged a $30.00 service fee.

I called my bank; they did not have the check.

I called FPL, and after waiting for about thirty minutes I finally spoke with a young man who told me that I had made an online payment that failed.

I had not attempted to make an online payment.

This error was clearly made in your Accounts Receivable Department. I'm going to assume that my check was handled incorrectly, perhaps even misplaced or lost.

I would appreciate someone investigating this for me, because I have absolutely no intention of paying that $30 fee.

Desired outcome: I would like a knowledgeable person at FPL to investigate this incident and contact me about it.

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9:38 am EDT

Florida Power & Light [FPL] Damage to property, water main box and valve destroyed

The incident occurred Friday October 7, 2022: My property and water lines were completely destroyed after the power was restored to my home. It cost me $680 to replace, I feel very put off by FPL in this matter and am completely lost in how to recover from this situation. Not to mention needing to find a landscaping company to repair the damage done to my lawn.

Desired outcome: Full compensation of what I have paid due to caused damage and repairs to be paid for to my lawn/drain area

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2:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Florida Power & Light [FPL] A deposit put on your account

Please remove this deposit that was put on our account. My husband had a aneurysm in his leg as a result if covid. He wasn’t able to work for months. We continuously have a bill each month nearing $300. This has been a struggle to pay each month but it gets paid. Last month Sept 16th we paid $291 then were billed $253 for the end of September with an additional $370 deposit added on. This is nearly 1 thousand dollars in less than a months time! We cannot afford this please remove this deposit. We signed up for autopay and were told the deposit would be waived.

Desired outcome: Please remove this $370.00 deposit. We cannot afford to pay it.

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Resolved

This was resolved by the company as I filed a written complaint with them explaining the situation. They called me and were very helpful. I am grateful.

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3:25 pm EDT

Florida Power & Light [FPL] Power

Half of the homes in our neighborhood have had power since Tuesday. We do not have downed trees. Across the fairway has power and across our pond has power. We went out the first few hours of the storm. How can you tell us at that point that it would take until the 7-9th ? This seems absurd when Englewood, Venice island and Ft Myers are back…and worse hit areas….ANSWER IS EXPECTED

Desired outcome: Restore power to ight

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4:09 pm EDT

Florida Power & Light [FPL] Attitude and lack of help

The men who came to clear the FP&L lines from branches refused to help by cutting down what remained up too high for me to get them.

Their attitude and refusal to even contemplate helping me out was just terrible.

Unless I get an apology from THEM you will NOT be able to get to lines on the other side of my property. These trees have got to be twice as high and will bring down the wire. Yes my line will come down soon but that is all right since I am an ex-boy scout, have many friends in the area to stay with.

If I don't get their apology the gate will be locked, and they will be treated as trespassers. You will need a police force warrant and their presence.

All because of their attitude. Please look at attached picture to see the kind of uncut branched they left behind.

NO WAY TO MAKE FRIENDS!

Desired outcome: An apology from them.

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8:59 am EDT

Florida Power & Light [FPL] Electric 62 plus payments. Acc#[protected]

I am on the 62 plus payments for disability and old age. You charge me a late fee of $5.00. I am disabled and need the $5.00 late fee taken off. . jane cacchillo. 35 Capistrano Dr Ormond beach FL . Account #. [protected] cell [protected]. I have made several attempts by phone but they do not understand. This has been going on for years after 2 years of pleading with people on the phone. Bill attached with $5.00 late fee billed for 2 years since I enrolled in 62 plus it give me a few days extra to pay without penalty

Desired outcome: Please stop $5.00 late fee I am not late enrolled in 62 plus

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About Florida Power & Light [FPL]

Screenshot Florida Power & Light [FPL]
Florida Power & Light (FPL) is an energy provider serving millions in Florida. They offer electricity generation, transmission, and distribution services. FPL also provides energy-related products and solutions, focusing on renewable energy and smart-grid technologies to enhance service reliability.
How to file a complaint about Florida Power & Light [FPL]?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Florida Power & Light [FPL] in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
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- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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Overview of Florida Power & Light [FPL] complaint handling

Florida Power & Light [FPL] reviews first appeared on Complaints Board on Apr 3, 2008. The latest review Billing was posted on Apr 30, 2024. The latest complaint Excessive deposit charge - federal trade commission and fl public service commission was resolved on Dec 21, 2022. Florida Power & Light [FPL] has an average consumer rating of 1 stars from 780 reviews. Florida Power & Light [FPL] has resolved 83 complaints.
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  1. Florida Power & Light [FPL] contacts

  2. Florida Power & Light [FPL] phone numbers
    +1 (866) 263-9185
    +1 (866) 263-9185
    Click up if you have successfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number 1 1 users reported that they have successfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number Click down if you have unsuccessfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number 1 1 users reported that they have UNsuccessfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number
    +1 (800) 226-3545
    +1 (800) 226-3545
    Click up if you have successfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number 0 0 users reported that they have successfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number Click down if you have unsuccessfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number 1 1 users reported that they have UNsuccessfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number
  3. Florida Power & Light [FPL] emails
  4. Florida Power & Light [FPL] address
    P.O. Box 029100, Miami, Florida, 33012, United States
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