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Florida Power & Light [FPL] Customer Service Phone, Email, Contacts

Florida Power & Light [FPL]
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1.4 1 Review 779 Complaints
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Florida Power & Light [FPL] complaints 779

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8:46 am EDT
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In April I called and opened an account for a new residential build and explained the initial few months would be paid by the contractor but to send the bill to the address on the account and I would see they are paid until I close on the home when the bill would be mine. I did not receive a bill for April so I called in May again (spending hours on the...

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5:41 pm EDT

Florida Power & Light [FPL] Phone Customer Service

Your company sucks, all the money you rip us off for and you can't even staff your call center sufficiently. You automated service is useless. I don't have 30-40 minutes to wait on the phone. When you actually do get through the waste of human flesh are incompetent and sometimes rude. I guess it doesn't matter, FPL is a monopoly and doesn't need to take care of their customers.

Desired outcome: None, just want to let you know what your customers deal with.

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9:23 pm EDT
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FPL deposit practices are terrible and unwarranted, I like a lot of middle class families pay my bills on the last day they are due trying to get by and many times having to take advantage of grace periods in order to actually pay all my bills, FPL somehow is one of the few companies that has a zero tolerance with late payments. Because I'm a a Father to a...

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4:46 am EDT
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For the past few years Florida Power and light has been over charging me. I leave in a 1600 square ft house, A 3 bedrooms ranch style house in North Miami Beach, Florida. I only have 1 central A/C, 1 water heater, a stove (which I eat out most of the time) 1 small microwave, 3 working fans, 1 refrigerator, 4 Televisions, Last year (2022) around the...

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12:29 am EDT

Florida Power & Light [FPL] Adjusted Deposit

What I dont understand is that if FPL offers the service of payment arrangements, why do they penalize use if we use the service twice in 6 months. I'm having trouble paying for FPL at this time it is the middle of summer my bill is almost $300 a month and I was not prepared to pay that much. If they understand I'm having trouble paying, but I pay them every month and never roll the balance. Now I have to pay them $353 for an extra deposit because i'm having financial difficulties plus my monthly bill. I've never not paid to the point service was turned off but It's a slap in the face that I need help. I asked for the help and i'm being punished for it. I already paid the late fee when I make the payment arrangements for the late fee. What happens if I cant afford the deposit and this months bill. Will you turn off the service and charge me to reconnect also?

Desired outcome: remove the extra deposit charged.

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11:24 am EDT

Florida Power & Light [FPL] New construction hookup not completed as scheduled

FPL was to complete a new home service. They were a no show on 9/8/2023 and 9/26/2023. Our home cannot proceed without power to pass county inspections. No one answers the phone and return messages. How can a monopoly company behave in this way? Everything for our project is complete except for the electric company showing up! What can be done?

Catherine McLaughlin

Desired outcome: Hook up the power now. It’s ready.

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10:31 am EDT
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Signed up for services on September 6th with “Aaron”. I was told I need no deposit. Nothing was said that “the credit bureau is down and we may check it in a week and charge a deposit then.” Was charged $389 a week later. Impossible to get someone on the phone when I finally did I spoke to rep who was unfamiliar on what to do but he was nice and had...

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12:24 pm EDT
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Florida Power & Light [FPL] Electric

I work for an elderly lady who sold her house in May to move to an assisted living with her husband and her husband then passed away. The account was in her husband's name as she never handled bills. We sent the death certificate and the line was put in the new customers name months ago. They sent a refund check to the wife new address and with a note saying it was to her attention but they put the check only in the deceased husband's name and there is no account where a check in his name can be deposited since he is dead.

Getting a person on the phone at FPL is nearly impossible. After going though numerous menus and messages, I finally got a person who said she needed to transfer me to another person. I have now been on hold for over 30 minutes with no end in sight. How can you actually speak with a person at this company? This is insane for a public utility and this poor lady could never handle this on her own. She would not have gotten past the first 10 menus! Terrible service!

Desired outcome: send her a check in HER name and not her deceased husband or call her to tell us if there is something else that they need in order to send the check to her. They can reach her at Eleanor Jeanette Keefer at [protected]

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8:08 pm EDT
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I am filing a complaint against FPL for their adjusted deposit term in which is stated IN TINY letters on each months bill that states if you're late more than 2 months you will be required to pay a deposit fee of 3X the amount of your average monthly bill. I have NEVER been more than 3 to max 5 days late. Never been in threat of my service being turned...

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4:14 pm EDT
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Florida Power & Light [FPL] Bill more than quadrupled overnight with exorbitant deposit

The bill has been going up each month consistently despite our energy usage remaining the same. Then suddenly I receive a bill 4 times the usual amount, and including an exorbitant deposit. I've been an FPL customer for years, and I've never had a deposit at all. We budget enough each month for our bill but cannot abruptly pay quadruple the cost. How does FPL expect us to come up with such a dramatic difference? This is extortion. They are threatening to disconnect even though we're paying, and have always paid, the monthly bill.

Desired outcome: I would appreciate having the deposit waived. We cannot afford to pay it.

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4:11 pm EDT
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I have been trying to get my Due Date/Bill Date corrected since March. I receive a letter dated February 15th stating "During a review of our billing process, we identified a system delay that affected delivery of your most recent bills. We sincerely apologize for the inconvenience; the issue has been corrected and you will receive your February bill on the...

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7:19 pm EDT
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late fall of 2022 received a severe storm that resulted in the power line from the pole and transformer to the house separating. FPL was called and power was shut off to the house until the box was reconnected to the house. Within a couple days FPL reconnected power to a different transformer and the power line was left on the ground and has been on the...

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8:24 am EDT
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I just received my bill and it's obviously wrong. Cannot reach a live representative which I'm sure is intentional. I added up the total number of my supposed amount due and it's exactly equal to the number of monthly payments that I have made the last 6 months. They say the total amount of my bill is $1046.16. This amount is equal to what my last 6...

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8:48 pm EDT
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Florida Power & Light [FPL] Florida power and light

I had to request a payment extension due to a financial hardship I had request one before in the past 6 months it's called a financial hardship for a reason FPL now is making me pay a deposit of $1000 these people have no human decency if im asking for a payment extension what makes them think I have extra $1000 for a deposit on the light bill at this point its becoming impossible to live in Florida because it's definitely not affordable and FPL is talking advantage of poor people. I need desperate help since there's no way I can come up with$1000. I called them and they told me basically go get help and there's nothing they can do they basically are threatening 2 disconnect the service if the $1000 is not paid.

Desired outcome: Ask for a reasonable deposit not some outrageous amount I've been a customer for over 15 years.

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5:26 pm EDT
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Florida Power & Light [FPL] Breaker box damaged from on call box

the on- call box has faulted 3 times in the past year. It was just removed from the water heater but the technician from Scope, who you sent out to remove the on- call feature advised the on- call box damaged the breaker for the hot water heater and i have no hot water. i need an electrician to come out and fix the breaker that your on -call box damaged.

phone [protected]

Desired outcome: i need an electrician to come out and fix the breaker that your on call box damaged

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8:56 pm EDT

Florida Power & Light [FPL] Tree debris left in front of my property and butchered my tree.

Date 8/27/2023, property address 8063 Oakland Place, Orlando, FL 32829. Tree debris left in front of my property, and they butchered my magnolia tree. Please have them remove these tree limbs. I have pictures to show their sloppy work.

I am not sure what I did wrong. However, you can see the pictures. Would you like FLP to leave tree limbs in front of your house and damage your magnolia tree... It seems to me that you are on their side and truly do not want to resolve the issue. I don't want their money; I just want them to clean up their mess. Thanks.

Desired outcome: Please have them immediately removed the tree debris and refund for the damage done to my tree.

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6:16 pm EDT

Florida Power & Light [FPL] Electric power voltage

Several months ago, FPL personnel came to my house and tore-up my yard trying to repair an underground electric cable that was cut by my neighbor's cable TV service while trying to fix my neighbor's cable issues. Following restoration of power by FPL, my AC unit stopped working so I had to call my AC repairman. He had to replace the relay switch because it had burned-out. I had to pay $275 to fix the AC. He told me the in-coming voltage into the unit was excessively high. I called your office and asked if someone could come to verify the voltage amount that my unit was receiving, but no one ever came. The unit stopped cooling again today and the AC repairman told me it was due to the same issue. Before I resort to other measures, I would like to re-request that you send a qualified agent to checkout this problem. I need to know about the voltage before I can proceed on what to do next. Thank you.

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7:45 am EDT
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Florida Power & Light [FPL] Tree trimming

On August 21st 2023, PL came to my house and butchered my tree that is on the side of my house. I see no reason or doing this, the tree was not by the power lines at all. It sits back away from the power lines on the side of my house. The chopped up the top of the tree making it look really bad. We were not notified that they were going to do this, nor did they bother to knock on the door and tell us. The left "widow makers" in the tree, they didn't completely clean up their mess, my husband had to go and try to fix and clean up what they did. the house next to me has a tree that is literally tall enough to hit the power box transformer and they didn't touch that one. It just makes no sense to me as to why they would go into someone's yard chop up a tree, leaving it look like crap and Ias the homeowner has to deal with it.

Desired outcome: I would appreciate a response and an apology.

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7:16 pm EDT
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Florida Power & Light [FPL] Transformer box on my property

I did not and DO NOT authorize you to encroach on my property with your big transformer box. You are not allowed to use my homesteaded property!

it will lower my property value, cause damage to my lawn, shrubs and trees and pose a fire hazard!

this is an official notification; relocate to an adjacent vacant lot, but not mine!

cheri darmanin

438 australian rd nw

palm bay 32907

[protected]

Desired outcome: YOU WILL NOT BE ALLOWED TO INSTALL ANY ABOVE GROUND FPL EQUIPMENT ON MY PROPERTY

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12:22 am EDT
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We built a guest house on the same property address as our primary residence. Initially, the Palm Beach County Building Department and FPL approved the guest house to have a separate service meter and underground line feeding the guest house meter. I was requested by Mary Tindall of FPL, and my builder’s electrician, to pay for this future service. I went...

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About Florida Power & Light [FPL]

Screenshot Florida Power & Light [FPL]
Florida Power & Light (FPL) is an energy provider serving millions in Florida. They offer electricity generation, transmission, and distribution services. FPL also provides energy-related products and solutions, focusing on renewable energy and smart-grid technologies to enhance service reliability.
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Ensure to follow these steps carefully to effectively file a complaint against Florida Power & Light [FPL] on ComplaintsBoard.com.

Overview of Florida Power & Light [FPL] complaint handling

Florida Power & Light [FPL] reviews first appeared on Complaints Board on Apr 3, 2008. The latest review Billing was posted on Apr 30, 2024. The latest complaint Excessive deposit charge - federal trade commission and fl public service commission was resolved on Dec 21, 2022. Florida Power & Light [FPL] has an average consumer rating of 1 stars from 780 reviews. Florida Power & Light [FPL] has resolved 83 complaints.
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  1. Florida Power & Light [FPL] contacts

  2. Florida Power & Light [FPL] phone numbers
    +1 (866) 263-9185
    +1 (866) 263-9185
    Click up if you have successfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number 1 1 users reported that they have successfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number Click down if you have unsuccessfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number 1 1 users reported that they have UNsuccessfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number
    +1 (800) 226-3545
    +1 (800) 226-3545
    Click up if you have successfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number 0 0 users reported that they have successfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number Click down if you have unsuccessfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number 1 1 users reported that they have UNsuccessfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number
  3. Florida Power & Light [FPL] emails
  4. Florida Power & Light [FPL] address
    P.O. Box 029100, Miami, Florida, 33012, United States
  5. Florida Power & Light [FPL] social media

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