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Florida Power & Light [FPL] reviews and complaints 1
View all 778 complaintsFlorida Power & Light [FPL] - Monthly billing
I have been trying to get my Due Date/Bill Date corrected since March. I receive a letter dated February 15th stating "During a review of our billing process, we identified a system delay that affected delivery of your most recent bills. We sincerely apologize for the inconvenience; the issue has been corrected and you will receive your February bill on the normal date".
My February bill was due for the 22nd. My normal due date was the 27th of every month. The next bill I received was on March 8th. The bill for March was a double bill in the amount of $361.50. My normal bill would usually be about $180.
I called Customer Service and I was told they could not change my due date back to the 27th like it has always been.
I am on a fixed income/Senior Citizen and cannot pay my FPL bill on the 8th or 9th of the month.
Now, every month is a double bill because I cannot pay the previous month's bill before I am sent another month's bill, and also now receiving late fees.
Desired outcome: I would like my due date put back to the 27th of every month and my late fees in the amount of $10.00 waived. I do not want a payment extension.I would really appreciate help with my problem. Thank you for your time! Please respond.
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We have the same problem, had auto pay, they didn't take it out of the account. Then they charge us a late fee. Called and was told they are having a problem sending out the bills. It took three calls to get this information, and then they said we will get a bill when you get one. How can a company get away with this?