The complaint has been investigated and
resolved to the customer's satisfactionResolved Fitness 19 — cancelling membership
resolved to the customer's satisfaction
My daughter signed up for a membership while attending Shasta College. She canceled her membership because of knee surgery and moving away from the facility. She was told to write a letter to cancel which she did. That was in December of 2010. Since then we have been calling every month to see why this has not been canceled. They state they didnt receive the letter and that they dont remember talking to us. Her membership was set to automatic billing. DONT DO THIS! It is almost impossible to cancel the membership without disputing the charges. I asked if they had a fax to resend the letter and they stated it was only for gym to gym that they could not use a fax. Also asked about emailiing me a cancellation notice and they said they couldnt do that either. They were supposed to send me a cancellation in the mail which I am still waiting for. This is ridiculous. A business that has many locations not operating with everyday office equipment. Do not use this facility!