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Resolved
Fitness 19cancelling membership

My daughter signed up for a membership while attending Shasta College. She canceled her membership because of knee surgery and moving away from the facility. She was told to write a letter to cancel which she did. That was in December of 2010. Since then we have been calling every month to see why this has not been canceled. They state they didnt receive the letter and that they dont remember talking to us. Her membership was set to automatic billing. DONT DO THIS! It is almost impossible to cancel the membership without disputing the charges. I asked if they had a fax to resend the letter and they stated it was only for gym to gym that they could not use a fax. Also asked about emailiing me a cancellation notice and they said they couldnt do that either. They were supposed to send me a cancellation in the mail which I am still waiting for. This is ridiculous. A business that has many locations not operating with everyday office equipment. Do not use this facility!

Responses

  • Jo
    Joshua Milks Jul 18, 2013

    Great gym, until you try canceling. Even after you cancel they will still charge you for an additional month that you are not there, even if they do not have any gyms in your area. If you move, you have to travel back there to cancel in person, because they will absolutely do no over the phone cancellations and will actually belittle you, argue with you and insult you. I rate this gym 0 Stars for customer service. Very terrible gym. Absolutely no customer service or appreciation. Choose a different gym...

    They verbally explain the contract in order to get you to sign it and they do not cover the entirety of the contract which is illegal. They leave out the cancellation policies.

    0 Votes
  • Ra
    Randy12345 Sep 07, 2011

    I have been trying to cancel for almost a year. Do NOT use this company.

    0 Votes

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