Fitness 19 Complaints & Reviews

Fitness 19 / manager unresponsive, staff lying to me.

Jun 18, 2019

Peter Brook Sun, Jun 16, 12:45 AM (2 days ago) to me Hi Fitness 19 Management: I am writing to you about my Fitness 19 membership. I moved to Pasadena last year after selling my house in Silver Lake. I've been a gym goer for decades so I know my way around a gym. I was a member at Metro...

Fitness 19 / facility not opening on time:

Jun 15, 2019

Fitness 19 -207 N. Grand Ave. Covina, Ca. 91724 For the at least 3 to 4 months this location has failed to open on time, from 1 to 2 hours before anyone shows up. Everyone enjoys going to this gym, but something needs improve/ change because whomever is suppose to open up is not a reliable...

Fitness 19 / pleasanton rosewood dr location

May 15, 2019

My son who just beat Stage 4 cancer, lost his card and went in to get a new one. He's clearly under my name which he gave the girl helping. She told him he didn't have a membership and had to pay $249 for a lifetime membership. I had to go in and talk to the manager who argued that "some...

Fitness 19 brea / management avoiding me after personal trainer harassed me

Apr 27, 2019

My name is Hector Valle and I am informing you in writing that I cancel my membership at Fitness 19 Brea. I had was enjoying my membership until this week, when two employees at this branch caused me to re-evaluate this gym. It began with one employee spreading a rumor from a conversation...

Fitness 19 / fitness training

Apr 14, 2019

I joined fitness 19 cary thinking that the pioneer company will help me. When I get there to join it was all good, I asked them for personal trainer they told me that I have to pay $20 per season, I agreed. Then I take the membership and return back home. The next day I went there but...

Fitness 19 / customer service by an employee name michelle

Mar 18, 2019

Employee by the name of Michelle, threated me your cuatomer like an ass over the phone and in person. I called asking a simple question regarding recent charges on my account which Michelle did not address politely and instead, decided to act like a total jerk in a very unprofessinal way over...

Fitness 19 / cleanliness and insulation hanging

Mar 04, 2019

The Fitness 19 on Rosewood dr in Pleasanton really needs to be cleaned. The tops of the machines are generally wiped down but the base of all of the machines are disgusting. Especially the treadmills. Just look down when I am on any machine and its just layers of dust and sweat. It really...

Fitness 19 / customer service complaint related to incomplete information

Jan 15, 2019

I phoned the Fitness 19 Sylmar location to find out the final balance of my son's membership and was quoted $17.99 which included a $5 late fee which I was told by Sabrina at approximately 12:56 pm if I paid before January 16, 2019 would be the final balance however when my son arrived...

Fitness 19 / "premium" membership

Jan 04, 2019

I've been a member since 2008. I've been going to a newer location when today I am told I need to "upgrade to a premium membership", I tell them that sounds like a pay hike which they confirmed... what kind of business model is this? It would be like buying a crappy burger from McDonald...

Fitness 19 / judgemental staff.

Dec 13, 2018

Hello, the reason of this complaint is to complaint about an African American trainer Staff at Fitnes 19 located in Orange CA, my girlfriend has a goal of becoming a personal trainer so she is starting by training one of her friends at that location, The day of 12/13/2018 A staff member of...

Fitness 19 / cleanliness

Dec 06, 2018

Date of incident 12/5/2018 I joined the gym 2 weeks ago for a black friday deal because it's the best price in howard county. Its the fitness 19 in elkridge, MD. I didn't tour the gym before purchase because of the great reviews. First, I walk in and there was no one at the front desk. I...

Fitness 19 Pico Rivera / customer service

Nov 12, 2018

I have recently sign up for the gym membership with the promise of the gym opening November 12. However, I show up and the place is still close. I do see large trailers unloading all equipment so I'm guessing it will not be opening anytime soon. I do understand things happen. But it would...

Fitness 19 / instructors are not competent

Nov 09, 2018

i enrolled classes and surprisingly i am not impressed to the instructors. Zumba instructors are not that competent enough except for Gabrielle. Are they not aware that other zumba instructors have only 5-10 people unlike Gabrielle, he can occupy the whole room or much more. I hope Zumba...

Fitness 19 / unfair treatment

Oct 04, 2018

I a review on yelp a month ago. On 10/3/18 the manager called me to say due to my review about him he was canceling my membership. I feel I was mistreated due the manager taking it personally and not looking at the fact that this was a safety issue. He said he didn't remember our...

Fitness 19 / membership fees

Sep 27, 2018

I have cancelled my membership and have been advised that I will still be required to pay the yearly membership fee because I did not cancel 30 days prior to it being charged. I cancelled 26 days prior. The membership annual renewal is for the upcoming year which I will not be using. There...

Fitness 19 / settlement

Sep 27, 2018

I would Like to make a settlement of 50 for 123 I lost My job and I have to find ways to pay things off can u take 50 to settle and I also Cancelled my account way before I knew I couldnt afford it and the guy at the time told me that he wasn't gonna stop my card from getting charged and...

Fitness 19 / id number ca25405746

Sep 22, 2018

I received a bill in the mail but I cancelled this account a long time ago. I called the Concord place and the girl I spoke to said they had had a lot of these calls. She looked up my account and my husband's old account. They both had an amount due. She said the manager would call me the...

Fitness 19 / broken stairmaster - injury to shin

Sep 20, 2018

Incident: Sunday Sep. 16, 2018 Client #: [removed] When I was on the stair master at your Orange, CA location, the steps of the machine collapsed, throwing me off of it. In addition, the steps crashed into my shin leaving a large bruise to my muscle as well as on my skin. I still feel pain...

Fitness 19 Rancho Cucamonga 2 / child care unacceptable

Sep 09, 2018

Nothing really bad happened to my kids, but the environment they have currently is waiting for a disaster. A couple of weeks ago when we were picking our kids up, a toddler snuck out of the room. I thought that her mom was right behind us, but it wasn't her, we brought her back in and were...

Fitness 19 / personal trainer

Sep 08, 2018

Was not told that personal training was an ongoing monthly thing. What I signed up for was eight sessions so I thought . I wasn't told it was monthly fee of 245 that continues I didn't know I had more sessions wasn't told by anyone. Now I have all these sessions that I wouldn't have minded...

Fitness 19 Redlands / refusing refund for trainer charges

Sep 01, 2018

The manager, Stephen charged me trainer charges of $200 in spite of my asking them to cancel auto debit. He said you have to sign something to cancel auto debit which he had not mentioned previously. I left the club and asked for a refund but they refused to refund me the money. I have...

Fitness 19 / membership-family add-on

Aug 28, 2018

On August 27, 2018 at Fitness 19 located at, 10624 S Eastern Ave, Henderson, NV 89052 where I have been a client for approximately 10 years, membership #13977 I tried to add my husband to take over my daughter's membership and I was told that it would not be possible since his information...

Fitness 19 Camarillo / cancellation

Aug 25, 2018

I was a member for a couple of yrs decided to cancel my membership in July due to my medical condition How ever they keep taking my money According to the girl (Lili) she work in the front Oh at first I called and told her what's going on during the conversation she hang up on me Well...

Fitness 19 Chatsworth 91311 / please help the spinning community at fitness 19 chatsworth

Aug 21, 2018

Hi! My name is Sarah Sunshine (Member # 1919660151 in Chatsworth 91311) and I've been with your Fitness 19 Chatsworth branch since the moment it opened this last fall. The Saturday 9am spin class is chaos. There's too many of us who want to spin at the same time with the favored instructor...

Fitness 19 / membership fees/back payments

Aug 19, 2018

I cancelled my membership YEARS ago and my bank continues to get fees taken out that I have not authorized. I know I owed back payment but have never seen or Heard how much, I just get 10-15 dollars taken out here and there. There is no corporate email or phone number on their website to...

Fitness 19 / gym membership that I cancelled and have only used once or twice.

Aug 15, 2018

I gave the company a letter back in April or March of 2018 saying "3/4/18 Dear Fitness 19 Management, Please stop the annoying phone calls. I have asked many times for you to stop calling and do not owe your gym anything other than this letter. I used your gym one time, but that does not...

Fitness 19 - Sylmar site / customer treatment

Aug 10, 2018

I've been going to the gym after work for the last five months, I joined the Redlands club because that is where I live. My job takes me to Sylmar, so I added it to my Fitness membership. The entire time I've been going to Sylmar, I go after work and depending on my job assignment, I may...

Fitness 19 / customers safety threatened at home, management mishandled the situation

Aug 04, 2018

I would never recommend a business that doesn't take its customers safety seriously and treats a situation where they are followed home in an attempt to intimidate and frighten them as a joke. My situation as it was is described below. Twelve years ago four high school age boys tried...

Menefee Fitness 19 / management, yoga instructors, and cleanliness

Jul 29, 2018

I have been a member for more than a year and in that year things have gone downhill. First thing I noticed is that some of the yoga instructors leave a lot to be desired. One of them named Carrie does not even know how to show the correct alignment of the poses. I started yoga at the age...

Fitness 19, Newbury Park / plumbing problems!!!

Jul 29, 2018

First of all, I absolutely love Fitness 19 in Newbury Park in every way accept for one glaring problem that they need to fix ASAP... the manager is terrible when it comes to plumbing problems. Whenever a toilet or shower go out it takes at least a week to fix it. There are an abundance of...

Fitness 19 / over charge for membership

Jul 20, 2018

Tim Michael and Taylor has been harassing me actually since Dec of 2017 but I agreed to a special then they overcharged me and then promised to refund me the money and never did. then they again began contacting me. I have asked numerous time by messages to stop contacting me and they...

Fitness 19 / cancellation

Jul 11, 2018

I canceled my membership oct 2016. I am still receiving emails that I owe money. I want this fixed I dont go to the gym because I moved outta state. This is getting frustrating that I call all the time and send emails and it still isn't fixed. I think fitness 19 has the worst customer...

Fitness 19 brea / management/ reid and ryder

Jun 30, 2018

1st complaint- I only signed up for two months of personal training and come to find out Ryder failed to tell me he signed me up to withdraw $134 a month, every month and didn't tell me I needed to give a 30 day notice to cancel my personal training. I only wanted 2 months due to I'm...

Fitness 19 / schedule change impacting silver sneakers classes at fitness 19 temecula parkway

Jun 27, 2018

It was announced in our Silver Sneakers class today that the start time for Silver Sneakers classes was being moved from 11 am and 12 pm to 6 am starting July 1, 2018. The reason given was that the club wished to maximize its membership and income by making classes available to young...

Fitness 19 / membership

Jun 23, 2018

To whom it may concern, I was a member of Sports center at 31199 Mission blvd Hayward Ca, on 2/21/2018 I cancelled my membership, Sports center continue to withdrew money for membership and then closed down so I thought they would stop withdrawing funds. Then Fitness 19 started...

Fitness 19 / canceling my membership and still being charged for it

Jun 18, 2018

I canceled my membership in June 11 witch was only 2 or 3 days after I got it and I was still charged for it but the faculty there didn't even explain this to me when I was there.i was told it was voided and that I wouldn't be charged. It's not my fault and I called and they said it was on...

Fitness19 Elmwood Park NJ / cancellation

May 07, 2018

I've been paying on my membership for nearly 2 yrs without even going, but I did because eventually I felt I would use it. For months they've been advertising $5 a month.. So I asked to be reduced to that price. They responded, that in order for me to be reduced I will have to...

Fitness 19 / I cancelled months ago / charging me for random people

May 04, 2018

They will not let you cancel you can call a million time and nothing will be done!!! I went in to cancel and 4 months later I have been charged $500.00 so far and on top of that I'm being charged for 2 other people that I never gave I authorization to be charge for which break two federal...

Fitness 19 / fitness 19 secane instagram

Apr 27, 2018

Fitness 19 Secane has recently hired a new female trainer and the owner, Nick Jackson, objectifies her constantly on Instagram. Every post is of her breasts or butt square in view. A quick scroll through their page and it is easy to see that she is just being utilized as an object. Nick...

Fitness 19 / failure to cancel membership costing me money

Apr 13, 2018

I cancelled my son's membership over a year ago. They stopped billing my card for awhile. Then I noticed they has been billing me for several months again. I told an employee of the club to cancel. He took my information and said he would give it to his manager and they would take care of...