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Fitness 19 Customer Care Service

Fitness 19

160 Market Place
San Ramon
United States - 94583

Customer Support Phone Numbers

+1 925 327 1919 159 30
+1 925 935 1132 19 13
+1 650 578 1119 12 10

Fitness 19 Complaints & Reviews

Fitness 19 / only one pair of 7 1/2 pound dumbbells.

Lolly Kissell Janoski on May 23, 2017
Hello, I have asked management at Fitness 19 Corona on 6th St. four times in the last year and a half to order another set of 7 1/2 pound weights. I come three times a week and rarely is the one set they have available. I come at times during the day when it is the LEAST crowded because I am...

Fitness 19 / billing

Helen Schmidt on May 19, 2017
I've been a member of this club for over 8 yrs. I am a Kaiser Permanente Sr Advantage insurance member, and I was informed by them that I could become a "Silver and Fit" member, which is FREE for me, and paid thru my insurance. Over 2 months ago, I tried to change my membership. NO HELP from...

Fitness 19 / membership

Khodge on May 17, 2017
I went into my local Fitness 19 wanting to try out the gym with my sister who is a member. I did not know of the free trial they offer so i asked how to become a member. The employee spoke with me about their prices and child care provided or members while they work out. I thought it was a...

Fitness 19 / gym closed, still being charged

Luke Gronert on May 16, 2017
The Fremont, CA Fitness 19 closed and I am still being charged monthly plus an annual $29 dollar fee. I called the Hayward, CA gym and they said to email fremontclosure@fitness19.com. I emailed about a week ago and have yet to receive a response. The memberships were switched from fitne...

Fitness 19 / tv volume on in area plus music on overhead speakers-inconsistent experience!

kdoe on May 5, 2017
I recently joined Fitness19 I have been coming in toward out every day (except Sunday) to exercise It is the first time I have been exercising in years. I have been feeling great. However, Wednesday night I went to exercise and the volume for the Cavs game was on very loud. It felt like a...

Fitness 19 / Overcharged

Klaus Preiss on May 5, 2017
I've discovered that I'm being charged twice monthly and have proof attached. As of today, I want to cancel my membership. I request to have the extra amount of $30 reimbursed immediately. My contact info is: Klaus Preiss 678-365-7171 klauspreiss@yahoo.com If I still get charged and thi...

Fitness 19 / membership

migelini1 on May 4, 2017
To whom it may concern, I had cancelled my membership back in november after getting hurt in Tough Mudder in october. I had visited and in January called about my memebership being active still. I thought all was resolved and yet I'm still getting charged. Michael Maurin 253-677-8293 PS- I...

Fitness 19 / daycare

Mr_Grecu on May 3, 2017
The fitness 19 daycare in Oxnard off of rose, we pay 20 bucks a month for daycare and we are always being disrupted from our workout. Our kids are well behaved but so bored there! They have dirty old broken toys in the daycare. The kids don't want to even touch them. You guys need to fix...

Fitness 19 / sewage, climate control

Danny112211 on Apr 19, 2017
My name is Daniel schmitz and I've been a member for 4+ years. My biggest concern is the facility is always hot and humid causing the windows to fog up. I've asked if they could lower the heat and they tell me the air conditioning is on which is hard to believe when it's 40 degree...

Fitness 19 / warning, do not go to this gym!!!

NFonoimoana on Apr 18, 2017
The staff is terrible, they hold you hostage. You cannot cancel membership over the phone, they force you to come into the gym where you wait at least 30-45 minutes to receive service. Then they continue to charge you even after you have canceled your membership. The staff is very rude and...

Fitness 19 / unauthorized charges

Heidi Atienza on Apr 17, 2017
4/17/2017, I want to request a refund and I also want to cancel my membership due to the charges that was taken out my credit card. I have to pay $9.99 twice for my monthly bill for me and my spouse and now they have charge me $29.00 for an annual fee that i have not been notified by them...

Fitness 19 / charged my son's card even tho we cancelled prior to the membership being activated

Elizabeth Ayala on Apr 6, 2017
My son is developmentally delayed. He approached a table where they were offering FREE Protein Shakes and he thought he was signing up for free protein shakes. When he got home he showed me the membership agreement which his signature alone and speaking with him you would clearly...

Fitness 19 / membership scam

M*&^ on Apr 6, 2017
My husband and I recently moved to a new area of town. There was a fitness 19 flyer put in our mailbox. It said $10 for unlimited gym membership with a 30 day free trial. We went in and they assured us no hidden fees, $10 a month for unlimited after our 30 day trial ended. We were charged...

Fitness 19 / closed doors with no warning

Wayne Pollard on Mar 1, 2017
My wife and I had been members of the Commerce location in MI for a few years. We just moved to Commerce in June 2016 and were excited to hit the gym. After 8 months of our membership, we show up to work out on Saturday, February 25th, 2017. We find a note on the door that the gym ha...

Fitness 19 / refusing to refund

S-B on Mar 1, 2017
I received a letter last week (2/22/2017) from our Commerce location stating they would be closing and transferring our membership to West Bloomfield. When I told them I wanted to close it (as this is not a convenient location for us), they said that the yearly membership (just paid in...

Fitness 19 / gym in commerce closed, need refund of membership

CeTeC on Feb 24, 2017
Just received letter on 2/23/17 with notice that the Fitness 19 on Union Lake road in Commerce MI is closed as of 2/24/17 and was "transferring" our newly renewed membership to the nearest gym that is 30 minutes away. Currently this transference of membership cannot be confirmed and I am...

Fitness 19 / classes

Maria8888 on Feb 22, 2017
Gym classes at Fitness 19 are very popular. We used to have a ticket system which they would start giving out 30 mins before class there was no rule that you had to wait for a ticket but some people came early and waited. It was working good until people would left they water bottles in...

Fitness 19 / employee training

beware 19 on Feb 20, 2017
My daughter interviewed for the daycare position. They told her they would let her know if she was hired in a few days. They called her the next day at 2pm and asked her to fill in for a shift at 4pm that day. No training was provided to her and she completed no paperwork. They left her by...

Fitness 19 / kids club certifications

ALuera on Feb 14, 2017
I am a member as well as my 3 year old son whom attends the kids club. I asked the lids club attendant about CPR certification and Trust line certification which she had neither. I brought up to the club manager and he told me he's the only on who needs to be CPR certified. The manager i...

Fitness 19 / Keep charging my card. When I repeatedly told them I only wanted 2 months membership

Gwen Garcia on Dec 28, 2016
I moved to Arroyo Grande for a 2 month period. I repeatedly told the girl that signed me up that I only wanted month to month. She told me that wasn't possible and that I needed to pay for 3 months at the least. And said i couldn't join without giving them a credit card number. After the 3...

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