SUBMIT A COMPLAINT

Complaints & Reviews

incorrect charges. Charged me annual fee before due agreement#[protected]

I have been a member of fitness 19 since 3-15-19. I went to cancel my membership as I am moving out of CA and there ar no gym's in my area. I was told first that i had to wait until my contracted tme was up, so I did. I called to cancel 3-6-2020 and am now told I would still need to pay $62.98 to get out of the contract. { $22.99 for 3-15-20 dues and $39.99 for annual fee} I dont get it and want my money back.

this new manager is threat to member; abusive, hostile, domineering, frivolously accusatory, hateful to member

Unbearable, Despicable attitude, insanely hostile, extremely toxic personality, wrongful perception like a hungry, biting bulldog: Campbell 19 Fitness new manager Jame...

removal of management

I've benn coming for many years and the manager that was there for number years was removed, the replaced him with person that only been on job not even a year.. My...

membership

I attempted to join the fitness 19 gym in Campbell for a promotional deal in person. I was told that I had to call back with my bank account information since I did not have it on...

worst gym in the world

Whatever you do, don't waste you money on this place!!! It's cheap, but you get what you pay for - nothing!!! I went in for the first time this morning and was given my membership...

outlet in bathroom

For the last couple weeks, the outlet in the bathroom has not been working. I am a 63 year old female and had to leave there with wet hair the last 3-4 visits. I mentioned it to...

poor maintenance of reclining bikes and tv screen

TV screen in front of reclining bikes has been broken since Jan 2019 Once a month ask status, every time DirectTV is blamed for not providing part or schedule. 10 months no...

bill from collections company with no prior notification

78146 Good Afternoon- I am submitting this complaint after having just received a call from a collections company in the amt of $75 of which I was never notified or aware that I even...

membership

Please cancel my membership, I have moved to Napa Valley and no longer need the membership. My bank has also been closed and accounts charged will be returned. I came to the...

cancellation of membership

I cancelled my membership in April of ‘19. My bank account was still being charged. I spoke with Aaron and Paula at Fitness 19 and was told my account had never been canceled...

assistant manager

I have been a member with Fitness 19 since the doors opened! I have never had any issues all the employees were always nice, polite and friendly and helpful! That is until I had...

trainers

Uneducated trainers at your Campbell location are saying there is no dropping the bumper plates on the platform while preforming Olympic lifts; they're either uneducated or...

gym membership

Watch out with this business as long as they have your bank acc they will charge wheather you cancel or not verbally...written what ever and The people that's at this location...

unauthorized charges

78146 I'm personally going in today (9/16/19) to get my 6 months of unauthorized card charges I recently noticed on my account. I don't have a membership and haven't had one in over 6...

bait and switch/fraud

Just letting you know... Santa Barbara is a small town and you will not survive here by luring people in on a lie. I can't believe you would email me and offer me a...

re training sessions /fee

I am currently a life time member of this gym since 2011. I decided to sign up for a personal trainer May 2019. Since my sessions have begun the trainer assigned to me has either...

employee making fun of me when she wasn't aware I was within earshot.

Rude Rude Rude!!! This facility has the rudest employee ever!!! I joined a couple of months ago for the yoga class & finally got around to my 30 minute overview of the equipment...

enrollment/membership

78146 Talked to Orange office (Scott). Told him I'm looking for 9.99/mon membership for my daughter. My husb was previously a member so I knew how it worked. I had a mailer about a $1...

lockers being used long term

Well over 3 months ago I noticed that in the women's locker rooms the same locks were on the lockers on there day after day. Over 5 weeks ago, I talked to Jessica, manager at thi...

manager unresponsive, staff lying to me.

Peter Brook
Sun, Jun 16, 12:45 AM (2 days ago)
to me

Hi Fitness 19 Management:

I am writing to you about my Fitness 19 membership. I moved to Pasadena last year after selling my house in Silver Lake. I've been a gym goer for decades so I know my way around a gym. I was a member at Metro Fitness prior to joining Eagle Rock Fitness 19, and have at various times been a member at Gold's and Equinox.

I signed up for a bunch of training sessions ($500+ worth, from memory) which I was talked into by the nice asian guy who assured me, the trainers were great and I could try them out to see if I liked them. I needed to get back in shape after my last hip replacement and wanted to slowly build back to fitness over time. I explained this to the guy who signed me up. He put me with your trainer, Jose.

I am over 55 and have had surgery on both my knees and a hip replacement. I explained to Jose I was looking to very much ease into it - that I needed to be really careful with my hips and knees (which dislocate super easily because of a genetic problem) and that I'd just come out of surgery six months before so please take that into consideration, take it slowly, I've bought a lot of sessions, we have time.

My initial training session with Jose was to put it kindly, awful. He had me running and pushing crazy amounts of weights, I was slipping on the mat, he way overworked me to the point of exhaustion (all the while yelling at me) and ignored/shamed me for saying I was feeling light headed and needed to go slower. Yelling and pushy, he did not listen to me (or hear me) at all. He told me to get better shoes that have better grip so I don't slip. Jose seemed very sure of himself (and maybe just annoyed and disinterested in me?). He had no interest in hearing my feedback or my concerns during the session. I think he wanted to prove how tough he could be as a trainer. He seemed both annoyed and distracted, and it seemed he wanted to see how hard he could push me. So this was not a good fit, or a good start.

So I called the gym to cancel my sessions with Jose, telling them "he was not a good fit for me." The following morning, I received a call from Jose, and he started yelling at me, telling me he was more than capable of training me, that he had trained all sorts, that he was only pushing me to figure out my limits and that I had to work out with him and it was unfair of me to stop, that I would not get a refund, that I was not being fair on him and that he was a great trainer and he could "train anyone." He was literally yelling at me, mad because he was not getting my sessions, telling me it was "not right man", that I would cancel. He was really insisting that I go back to him and try again. I insisted that I just felt it was not a good fit and then he hung up on me, disgusted.

So after that (honestly abusive) phone call, I did not even want to go back to Fitness 19 at all. I was afraid of running into Jose, and being yelled at.

Realizing how absurd this situation was, I decided to speak to Adrian, the manager about it. I wanted to just get a full refund because of the whole miserable experience, but he refused that as an option. The best he could do, he said, since I'd paid for the training sessions, was transfer my training sessions over to my monthly membership and use it as a credit for the next couple of years. We argued on the phone about this, especially because I was also told that the training sessions were an hour long when I signed up (that was a blatant lie, it turned out they were 30 minutes). By this point I was really unhappy with the whole Fitness 19 experience. I did not trust the trainers or the managers who signed me up and I was afraid of going to the gym for fear of being accosted by Jose.

I put those fears aside because a refund was "out of the question" and settled on the compromise of just working out by myself and using the training sessions money as a credit toward a full gym membership. So I attended sporadically.

When I transferred the training money to gym membership, I spoke to a girl working at the front desk in Eagle Rock. I was told I would get the top level membership, which meant that I could use any Fitness 19 club, and that I could bring a friend or family member on weekends. I agreed because I was only going to be in Pasadena for another six months until my new house was ready in West Adams, Mid City, Los Angeles. Then I said I would be going to the Fitness 19 on Crenshaw. I brought this up with the girl at the front desk to make sure that was going to be possible. She said "of course".

When we moved to our new house a couple of weeks ago, I called Fitness 19 in Eagle Rock and was then told I would not be able to transfer to the Crenshaw Fitness 19 club because it "had closed". I was surprised because I had done some research about the club online, and it had great reviews and looked open, so I was really bummed. I later found out, the girl was deliberately lying to me! The Crenshaw gym is open. She just gave me wrong info originally about me being able to use it! So she was hoping I would just cancel and go away and not discover that she gave me wrong info or that the gym was open.

So I called back Fitness 19 in Eagle Rock back and got a hold of the asian guy who originally signed me up and I explained the absurd situation. He told me, that I would have no choice but to cancel and lose my money, that in fact it is true that Crenshaw is open, but it is not in the same group as the Eagle Rock Fitrness 19, and that I was given wrong information. He claimed that he showed me the long list of clubs that were included, the first day I signed up (which is true) but despite the seconds he held the list in front of me, he also deliberately misled me into thinking that all the Fitness 19 clubs were on the list because I asked that same question.

So then I asked to speak to the district manager Adrian again, and I was told Adrian would call me back, but that he won't refund me the money I still have as a credit. I was told that I might as well just cancel, if I can't travel the 15 miles to attend the Eagle Rock gym. I never heard back or got a call from Adrian to discuss.

So that is a summary of my experience with Fitness 19 in Eagle Rock. Rather than Yelp my misery, the lies and the abuse and go ballistic on social media venting my frustration and/or continue to get nowhere with junior managers or with Adrian, I am hoping you will intercede and help me. I' m merely asking for the credit I have left, to be refunded to me, or for it to be transferred over to the Crenshaw location as I was promised it could be if and when I moved.

Many thanks for your consideration, I look forward to your reply and a speedy resolution.

Sincerely,

Peter Brook
[protected]

facility not opening on time:

Fitness 19 -207 N. Grand Ave. Covina, Ca. 91724 For the at least 3 to 4 months this location has failed to open on time, from 1 to 2 hours before anyone shows up. Everyone enjoys going to this gym, but something needs improve/ change because whomever is suppose to open up is not a reliable individual. This is happening every month. Some of us like to hit the gym prior to going to work and this is a problem. Thank you...

pleasanton rosewood dr location

My son who just beat Stage 4 cancer, lost his card and went in to get a new one. He's clearly under my name which he gave the girl helping. She told him he didn't have a membership and had to pay $249 for a lifetime membership. I had to go in and talk to the manager who argued that "some people get 2 memberships" She did not apologize. They refunded my son after arguing he already had a membership. But then I came in to get add on my daughter for a membership, and the same manager refused to price match the same rate that I'm locked in for and wanted to charge me the same rate that I pay for 3 people just to add her on, doubling my membership rate so I didn't add her on. Poor customer service skills !

Fitness 19 brea — management avoiding me after personal trainer harassed me

628064 My name is Hector Valle and I am informing you in writing that I cancel my membership at Fitness 19 Brea. I had was enjoying my membership until this week, when two employees at...

fitness training

I joined fitness 19 cary thinking that the pioneer company will help me. When I get there to join it was all good, I asked them for personal trainer they told me that I have to...

customer service by an employee name michelle

Employee by the name of Michelle, threated me your cuatomer like an ass over the phone and in person. I called asking a simple question regarding recent charges on my account...

cleanliness and insulation hanging

The Fitness 19 on Rosewood dr in Pleasanton really needs to be cleaned. The tops of the machines are generally wiped down but the base of all of the machines are disgusting. Especially the treadmills. Just look down when I am on any machine and its just layers of dust and sweat. It really grosses me out. The place 'looks' clean when you walk in and the bathrooms always look great. Its just the base of the machines get NO attention. Also another HUGE complaint is in the new room, there has been insulation hanging from the ceiling in a couple of places and then with the fans on I can just imagine the fiber glass particles blowing around. I would have to assume it is a health hazard and violation. Its been months now and no attempt to correct it.

So please correct the insulation hanging and clean the base of the machines.

customer service complaint related to incomplete information

I phoned the Fitness 19 Sylmar location to find out the final balance of my son's membership and was quoted $17.99 which included a $5 late fee which I was told by Sabrina at...

"premium" membership

I've been a member since 2008. I've been going to a newer location when today I am told I need to "upgrade to a premium membership", I tell them that sounds like a pay hike which...

judgemental staff.

Hello, the reason of this complaint is to complaint about an African American trainer Staff at Fitnes 19 located in Orange CA, my girlfriend has a goal of becoming a personal...

cleanliness

Date of incident 12/5/2018 I joined the gym 2 weeks ago for a black friday deal because it's the best price in howard county. Its the fitness 19 in elkridge, MD. I didn't tour...

Fitness 19 Pico Rivera — customer service

I have recently sign up for the gym membership with the promise of the gym opening November 12. However, I show up and the place is still close. I do see large trailers unloading...

instructors are not competent

i enrolled classes and surprisingly i am not impressed to the instructors. Zumba instructors are not that competent enough except for Gabrielle. Are they not aware that other...

unfair treatment

I a review on yelp a month ago. On 10/3/18 the manager called me to say due to my review about him he was canceling my membership. I feel I was mistreated due the manager taking it personally and not looking at the fact that this was a safety issue. He said he didn't remember our conversation nor did he even know who i was. I go in almost 6 times a week and I see him almost every time. When I brought this to his attention I had my 2 year old son. How could a manager not remember something like this as a safety issue. I wasn't looking to get anyone in trouble but to bring up this issue. I didn't know this would cause me to lose my membership. This is what I wrote: I joined this gym because it is on my way home and looked clean. They also have a good child care, however as much as I was happy with this gym the manager Al has slowly been changing it. Not only are great employees leaving because of him, he really doesn't care about safety of his guests. A few weeks ago while I was working out a guy approached me asking me for my number saying he will wait outside for me to leave, this made me very uncomfortable and feeling unsafe since it was almost 10pm on a friday night and i am a young woman. Alan who was working there checked on me, talked to me to ask if I knew him and told me when I was done working out he would walk me to my car to make sure I am safe. I must say Alan was professional and so great about the whole situation and made sure I was truly safe. I couldn't wait to tell the manager, however when I did and Alan was to the right of the manager Al didn't say anything or acknowledge what a great job Alan did, I left feeling like Al didn't care that a paying guest could have gotten hurt, but I guess if I did snd I sued he would have, but all that got avoided because of the great work Alan did.

unfair treatment

membership fees

I have cancelled my membership and have been advised that I will still be required to pay the yearly membership fee because I did not cancel 30 days prior to it being charged. I...

settlement

I would Like to make a settlement of 50 for 123 I lost My job and I have to find ways to pay things off can u take 50 to settle and I also Cancelled my account way before I knew I...

id number ca25405746

I received a bill in the mail but I cancelled this account a long time ago. I called the Concord place and the girl I spoke to said they had had a lot of these calls. She looked...

broken stairmaster - injury to shin

Incident: Sunday Sep. 16, 2018 Client #: [removed] When I was on the stair master at your Orange, CA location, the steps of the machine collapsed, throwing me off of it. In...

Fitness 19 Rancho Cucamonga 2 — child care unacceptable

Nothing really bad happened to my kids, but the environment they have currently is waiting for a disaster. A couple of weeks ago when we were picking our kids up, a toddler snuck...

personal trainer

Was not told that personal training was an ongoing monthly thing. What I signed up for was eight sessions so I thought . I wasn't told it was monthly fee of 245 that continues I...

Fitness 19 Redlands — refusing refund for trainer charges

The manager, Stephen charged me trainer charges of $200 in spite of my asking them to cancel auto debit. He said you have to sign something to cancel auto debit which he had not...