Menu
Fitness 19 Customer Service Phone, Email, Contacts

Fitness 19
reviews & complaints

www.fitness19.com
www.fitness19.com

Learn how the rating is calculated

2.0 227 Reviews

Fitness 19 Complaints Summary

57 Resolved
170 Unresolved
Our verdict: When using services from Fitness 19 with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Fitness 19 has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Fitness 19. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Fitness 19 reviews & complaints 227

Sort by:

Newest Fitness 19 reviews & complaints

ComplaintsBoard
H
12:30 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Fitness 19 - Michelle Chaves poor business practices

Member since 2019, today I attempted to get in a 20 minute workout after a 11 hour work shift. Being a healthcare worker & working mom it's always challenging to make time for the gym zumba class. Today however was by far the most humiliating, degrading & discriminatory encounter I have encountered in my entire life with chatsworth fitness 19's new gym...

Read full review of Fitness 19
ComplaintsBoard
F
7:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fitness 19 Inappropriate music

I have complained about this issue in the past (Aug 3, 2023) and have not seen any improvement as of Sept 5, 2023. I have gone to this gym at least 15 times in the past month. The issue is inappropriate music playing at the Fitness 19 on Jarvis Ave in Newark, CA. As I mentioned in my 1st complaint, I did not complain to the local management since it was readily apparent that all of them were under 30yrs of age and apparently, this is the kind of music they prefer (rap/hip-hop). One of the "7 Rules to Live By" that Fitness 19 has posted in the gym is to "Be Mindful". The staff at this facility needs to be mindful of the fact that they have a diverse clientele... various ages (from 18 to 80), and multiple ethnicities. Not everyone likes rap/hip-hop. Fitness 19 should live up to it's posted Gym Eitiquette rules and be more "mindful" of the diversity of their clientele and play more mainstream music (I would suggest KOIT as something everyone could agree upon). Evey though each facility is independently owned and operated, I do believe that in order to keep the franchise name, you have to abide by the corporate standards. Is this one of Fitness 19's core values and this is why it's allowed?

Read full review of Fitness 19
Hide full review
ComplaintsBoard
M
10:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fitness 19 Difficulty canceling membership

I called fitness 19 and told them that I want to cancel my membership as my year is up in October. They told me that I would have to pay the membership for October if I wanted to cancel but I don’t understand why I have to pay October if I paid October when I signed up !? This is a scam and I don’t like it when we honor our commitment but fitness 19 didn’t/doesn’t

Read full review of Fitness 19
Hide full review
ComplaintsBoard
F
11:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fitness 19 Poor choice of music

My wife and I went to the fitness 19 in Newark (6203 Jarvis Avenue Newark, CA) on 8/3/23, 8/5, & 8/7 between 11:30 & 12:30pm. The music that was playing from the gym’s speakers was inappropriate for the majority of your customers. We did not complain to the staff on site since it would've been a waste of time. It was readily apparent that all of them were under 30yrs of age and apparently, this is the kind of music they prefer (rap/hip-hop). The gym should play music that is acceptable to the majority of all of its clients as is the case in other Fitness 19 gyms we have visited. Please inform the management at this gym that their customers are composed of all ethnicities and ages and therefore should play music that is more mainstream or… don’t play music at all.

Thank you,

Read full review of Fitness 19
Hide full review
ComplaintsBoard
K
2:25 am EDT

Fitness 19 Leaking Roof

Fitness 19 facility - 4250 Rosewood Drive, Pleasanton, CA 94588

My name is Ken and i’ve been a loyal club member for the past 4 years. I was wondering if there was a “long range” plan for repairing this leaking roof area? Looks like staff just keeps adding towels on the floor to soak up the dripping liquid “substance” which appears to be water. (See attached photo)

Desired outcome: Fix the Roof!

Read full review of Fitness 19
Hide full review
ComplaintsBoard
J
10:52 pm EST

Fitness 19 Membership

Joined Fitness 19 with my family but was unable to use the facility due to scheduling changes - our membership was for several years without so much a single visit - when my credit card expired I was harassed day and night with phone calls and emails threatening collection procedures despite never using any of their gyms - ever! This is arguably the worst customer service experience i’ve ever encountered - this gym has collected years worth of fees from our family without anyone using their facilities but instead of gratitude they’re actually threatening our family - incredible! Do not do business with this scam of a firm…

Desired outcome: Fitness 19 should show gratitude they had a customer pay their monthly fees for years without actually using their facility and close the membership as if the last charge - their records prove no one from our family has been there in years.

Read full review of Fitness 19
Hide full review
ComplaintsBoard
C
8:08 pm EST

Fitness 19 Fitness 19 Dublin club does not specify the termination lease clearly and ignore further communication

I registered the Fitness 19 program back in Dec 2022. The sales guy also asked me to join the training.

Due to the return-to-office, I am not able to continue commit the training and therefore, cancelled my fitness 19 membership and paid the penalty. However, the store manager Sebastian Roberts keep collecting the training fee. I asked multiple times that I am not able to even get into the gym, how can I get the training? The store manager refused to answer

Read full review of Fitness 19
View 0 more photos
Hide full review
ComplaintsBoard
R
4:49 pm EST

Fitness 19 Theft

Thousand Oaks gym California 91362

I was using the dumbbells an I set my water bottle. Down. An while working out

Someone steal the water bottle it cost me

20.oo bucks.. this is a member only club.

The employee there said that this is not a

Real company? An they could do nothing.

All they do is let there friends in an play with each game device.

Need help

Read full review of Fitness 19
Hide full review
ComplaintsBoard
T
11:41 pm EDT

Fitness 19 Bill / collection

My children is enrolled in a lifetime membership at Santa Barbara Fitness 19 that I paid for enrollment fee for $/ child so I don't have to pay for monthly membership for them other than yearly annual fee that they already charged.

Every month they sent me email remain me to pay for monthly membership that I don't have to pay because my kids enrolled in lifetime membership, every time I came to talk to them and they said was mistaken and will fix it, but the next month happens again and again. This month they sent me email 3 time to remind me to pay monthly dues and warning me for further collection.

Read full review of Fitness 19
Hide full review
ComplaintsBoard
Y
3:36 pm EDT

Fitness 19 Underage sign up [protected]

[protected]

Hello,

You company singed up my daughter when she was a minor she did not have authority to register or sign a legal binding contract with your company, Since then we have called, Went in person, went online and have no way to contact anyone and are still getting charged WE Want this Canceled ASAP and funds refunded as you had no authority to go into contact with a minor. her email is [protected]@gmail.com

I am going to file a police report, Report to the CFPB and Better Business Buro and fraud department, you make it impossible to reach anyone and impossible to cancel the people at the gym are useless.

Attached is the contact you can clearly see she provided he accurate DOB.

You need to do better for your consumers.

Desired outcome: Refund and Cancel her membership ASAP

Read full review of Fitness 19 and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
F
F
Fitness 19 - Sylmar
Sylmar, US
Aug 01, 2022 2:38 pm EDT

I am very sorry to hear about your experience and am just now seeing this complaint. I will reach out to our location manager and find out why this was not taken care of when you brought this to their attention and will additionally review the enrollment protocol and begin requesting identification to verify DOBs.

This membership was cancelled on 7/25/22. I have submitted a request with out financial company to refund the entirety of the automatic payments made, despite the use of the facility over from February to November of 2021.

ComplaintsBoard
M
4:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fitness 19 Covid rippoff

When the club in Yucaipa closed at first due to the covid closures everywhere, we called their office and canceled due to the closure, and we were promised by their location manager that he will process the cancelation of the account. Months go by, and they still were taking out the monthly fees. And charged the annual fee. So I called the sub contacted collection billing company, they still referred me to the Yucaipa location. I called there again, this time spoke to a female new manager, she apologized about the previous non follow up of the last manager, who by the way was fired and she then offered me a few months discount and said that my account will be canceled. I had no choice but to Agree and get it over with. Several months go by and behold nothing has changed and no refund. So the third time calling the billing company, the super visor put me on hold for a lifetime and came back and said that she will process a cancelation and give me a refund from 12/21/21 , this is less of a refund promised from the location female manager, again no choice, but this time i asked for an email confirmation. That supervisor promised me one later. We will see if it happens.

CONCLUSION:

This company is not to be trusted, and their management employees are useless and are liars. And these corporate companies know that you really don't have the time or the money to take them to court, I guess that is why there reviews sights were developed, so at least you can warm others to stay away from them, or get burned like us.

Desired outcome: I would like my full refund from 10/1/2020. But fat chance

Read full review of Fitness 19
Hide full review
ComplaintsBoard
R
2:37 pm EDT

Fitness 19 Patrons filming or Videos

More and more frequently I see enthusiasts

Bringing their full dedication to a serious atmosphere of fitness and life changing action. However I see equipment brought in for the sake of recording using non gym equipment. This is a danger. The gym has so many hazards- also I do not consent to have my private time at gym recorded re broadcast.

This is a legal issue.

I would recommend having a closed room to suit video enthusiasts for privacy.

Since one privacy infringement upon the other. This is becoming increasingly common. Without any notification or consent or choice

Desired outcome: You tell me

Read full review of Fitness 19
View 0 more photos
Hide full review
ComplaintsBoard
J
4:16 am EDT

Fitness 19 Agressive and mad person approaching others with problematics outcome

It was a trainer working and he came and talk to us while he saw what that guy approached me, there are cameras at the gym so the gym team can go back and see what happen yesterday and who started this situation the is very uncomfortable to my person — I lost the peace I did have while I'm training just because an individual with mental problem and drug abused issues? I need to do it now, in this case is racists and mental problems involve for part of. This unhappy person today I'm going to go to the gym and talk to the manager about this matter.

Desired outcome: I want that guy profiled and with the restriction order - I was totally harassed he making faces when I was answering his question , Racist and hate is this person of

Read full review of Fitness 19
Hide full review
ComplaintsBoard
F
2:43 pm EDT

Fitness 19 Fitness 19

1) Was a member of gym location for over a decade and at least three owners
2) Over the course of the membership BOA changed my card number on several occasions
3) Under previous management I would change my card number at my next visit (I went almost every weekday) and all was well.
4) Once fitness 19 took over was told to call a 800 number to correct.
5) 800 number was a automated time waster. After much effort got a human and instructed to enter account on website.
6) Website would not allow credit card number only bank and routing number. No way I would ever agree to this.
7) After attempting to get this solved with the automated time waster I gave up and assumed my membership was cancelled.
8) would not take my card number, would not help me at all, My contract was with at least two owners ago, I never signed any agreement with fitness 19 or ABC financial. My card even says body exchange. I never even got a fitness 19 card
9) Called ABC financial and attempted to explain and was called a liar.

Desired outcome: A letter of apology stating I owe them nothing.

Read full review of Fitness 19
Hide full review
ComplaintsBoard
Q
4:22 pm EDT

Fitness 19 Poor communication, workers with minimal communication skills

Closed my acct. 4 plus years ago. although I had another individual under my acct. I still closed the acct. Over course of 4 years called, when down there only to be told there is nothing I can do. With more recent calls now billing is giving me back 3 months of my money. Not ok. If it was this simple they could have done this years ago. I will never and I mean never walk through a fitness 19 and will never allow anyone I know to do so.

Desired outcome: Poor fitness 19 Hemet, Ca. returning 3 months of my money not 4 years of it.

Read full review of Fitness 19
Hide full review
ComplaintsBoard
T
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fitness 19 Membership charges

My original contract with Fitness 19 (Sunnyvale, CA) was for the full monthly charge, and not for the the $2/month discount + a yearly charge. After a couple years, they started erroneously charging my credit card with a yearly charge. I pointed out the error and had my bank deny the charge. Over the next couple years, I continued to experience faulty billing practices. I visited in person to complain with the manager, who told me that they weren't responsible because they'd lost their branch accountant, and had to rely on another branch to do their billing.

Even though I canceled my membership in person, at the branch, they continued billing me the yearly charge. During COVID-19, the branch was closed down, but continued billing me. Now, I'm told that I cannot cancel my membership online without paying the back charges that I've been incorrectly billed. I've written emails and made phone calls, but the customer service has been completely lacking.

This particular branch has been closed and the accounts transferred to UFC Fitness. Now they are trying to collect on back charges that never were legitimately incurred.

Read full review of Fitness 19
Hide full review
ComplaintsBoard
J
9:29 pm EDT

Fitness 19 Membership Cancellation

I have made several attempts to cancel my membership and have been unsuccessful. I have been given wrong numbers in order to reach corporate. [protected]-[protected]

At this time I am still being charged on an account/membership that I want to be cancelled.

Jeanette Freeman

Desired outcome: Cancellation of membership

Read full review of Fitness 19
Hide full review
ComplaintsBoard
C
1:40 pm EDT

Fitness 19 Unprofessional service representative

The service representative Dan (Asian nationality-new employee) in your Brea location at 706 E Imperial Highway, Brea, Ca 92821. Did not perform his duties by properly checking my membership and responding to my questions about the open doors to the entrance of the facility. There is a construction site in the same parking lot (40 feet away) where the gym is located that is responsible more dirt, dust and insects transferring into the building. I have experienced many insect bites due to the doors left opened, which allows the bugs and insects to occupy the space. Also the doors are left open while the air condition is operating. I specifically has why the doors are left open and he informed me that the Manager Reed gave him instructions to leave it open. I have been a member for 3 years and find it difficult to attend the gym understand these circumstance. Can you confer with Dan and his Manager to rectify the problem and respond to my complaint. I can be reached at [protected]@sbcglobal.net - Charles Williams, thank you

Desired outcome: Coach and counsel Dan to improve his attitude and customer service skill. Have the manager Reed notify me that these actions have been taken to ensure its members are treated with respect.

Read full review of Fitness 19
Hide full review
ComplaintsBoard
S
2:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fitness 19 Health and Safety

This location is not following any of the CDC or Cal-Osha guidelines. They are not social distancing. They are not spacing out machines. They are not requiring mask for members or employees. They have a thermometer that they do not actually use. They have sanitizer that is out. They are not regularly cleaning machines. They are holding classes in a rooms without additional ventilation. There is not additional ventilation in building in general. They told me they no longer have to follow any guidelines and could go back to pre-covid which is not accurate.

Desired outcome: Enforce CDC and Cal-OSHA guidelines

Read full review of Fitness 19
Hide full review
ComplaintsBoard
N
5:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fitness 19 Horrible customer service

I've been a member of fitness 19 since 2008 and I've probably referred over a dozen people to the club, but that will never happen again. A new employee named Christina at the antelope location is telling me I have no guest rights or member service rights because I brought a friend to the gym hoping that he can work out with me with a week pass and then start a membership, when I asked if she cared about getting new clients her response was "I can care less if he signs up or not" And that I had to leave or she was calling the police. That is the Most unprofessional customer service I've ever dealt with in my entire 13 years of being with fitness 19, probably going to look for a new gym this week. Fitness 19 should be ashamed to hire people who treat members like that.

Desired outcome: Termination

Read full review of Fitness 19
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Fitness 19 contacts

Phone numbers

+1 (925) 327-1919 +1 (925) 935-1132 More phone numbers

Website

www.fitness19.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Fitness 19?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fitness 19 Customer Service. Initial Fitness 19 complaints should be directed to their team directly. You can find contact details for Fitness 19 above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fitness 19. Discuss the issues you have had with Fitness 19 and work with their customer service team to find a resolution.