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Fitness 19 Customer Service Phone, Email, Contacts

Fitness 19
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2.0 1 Review 227 Complaints
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Fitness 19 Reviews 228

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A
12:00 am EDT
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Fitness 19 A Welcoming Fitness Haven

As someone who values a warm and inviting atmosphere, I can confidently say that Fitness 19 PA 230, LLC is a true gem in the world of fitness centers. The staff's friendliness and personalized approach make every visit a delight. The facilities are top-notch, equipped with everything you need for a successful workout session. What sets this gym apart is the genuine care they show towards their members. From knowing your name to offering tailored guidance, the team at Fitness 19 goes above and beyond to create a sense of community and support. If you're looking for a place where you're not just another face in the crowd but a valued member of a fitness family, Fitness 19 is the perfect fit for you.

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  1. Pros
    1. Affordable membership plans
    2. High-quality gym equipment
    3. Flexible operating hours
    4. Variety of fitness classes
    5. Clean and well-maintained facilities
  1. Cons
    1. Limited High-End Amenities
    2. No Online Training Options
    3. Sparse National Presence
    4. Basic Class Offerings

Fitness 19 Complaints 227

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12:30 am EST
Featured review
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Member since 2019, today I attempted to get in a 20 minute workout after a 11 hour work shift. Being a healthcare worker & working mom it's always challenging to make time for the gym zumba class. Today however was by far the most humiliating, degrading & discriminatory encounter I have encountered in my entire life with chatsworth fitness 19's new gym...

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7:13 pm EDT
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I have complained about this issue in the past (Aug 3, 2023) and have not seen any improvement as of Sept 5, 2023. I have gone to this gym at least 15 times in the past month. The issue is inappropriate music playing at the Fitness 19 on Jarvis Ave in Newark, CA. As I mentioned in my 1st complaint, I did not complain to the local management since it wa...

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10:29 am EDT
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I called fitness 19 and told them that I want to cancel my membership as my year is up in October. They told me that I would have to pay the membership for October if I wanted to cancel but I don’t understand why I have to pay October if I paid October when I signed up !? This is a scam and I don’t like it when we honor our commitment but fitness 19 didn’t/doesn’t

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Is Fitness 19 Legit?

Fitness 19 earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Fitness 19 to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, Fitness 19 is known for their high standards and safety. If you're thinking about dealing with Fitness 19, it's wise to check how they handle complaints.

We found clear and detailed contact information for Fitness 19. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Fitness 19 has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Fitness 19 has claimed the domain name for fitness19.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Fitness19.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fitness19.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Fitness 19 have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Fitness 19 and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Fitness19.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Fitness 19's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 1 complaints were resolved.
  • Fitness 19 protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Fitness 19. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:16 am EDT
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My wife and I went to the fitness 19 in Newark (6203 Jarvis Avenue Newark, CA) on 8/3/23, 8/5, & 8/7 between 11:30 & 12:30pm. The music that was playing from the gym’s speakers was inappropriate for the majority of your customers. We did not complain to the staff on site since it would've been a waste of time. It was readily apparent that all of them were...

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2:25 am EDT

Fitness 19 Leaking Roof

Fitness 19 facility - 4250 Rosewood Drive, Pleasanton, CA 94588

My name is Ken and i’ve been a loyal club member for the past 4 years. I was wondering if there was a “long range” plan for repairing this leaking roof area? Looks like staff just keeps adding towels on the floor to soak up the dripping liquid “substance” which appears to be water. (See attached photo)

Desired outcome: Fix the Roof!

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10:52 pm EST

Fitness 19 Membership

Joined Fitness 19 with my family but was unable to use the facility due to scheduling changes - our membership was for several years without so much a single visit - when my credit card expired I was harassed day and night with phone calls and emails threatening collection procedures despite never using any of their gyms - ever! This is arguably the worst customer service experience i’ve ever encountered - this gym has collected years worth of fees from our family without anyone using their facilities but instead of gratitude they’re actually threatening our family - incredible! Do not do business with this scam of a firm…

Desired outcome: Fitness 19 should show gratitude they had a customer pay their monthly fees for years without actually using their facility and close the membership as if the last charge - their records prove no one from our family has been there in years.

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8:08 pm EST

Fitness 19 Fitness 19 Dublin club does not specify the termination lease clearly and ignore further communication

I registered the Fitness 19 program back in Dec 2022. The sales guy also asked me to join the training.

Due to the return-to-office, I am not able to continue commit the training and therefore, cancelled my fitness 19 membership and paid the penalty. However, the store manager Sebastian Roberts keep collecting the training fee. I asked multiple times that I am not able to even get into the gym, how can I get the training? The store manager refused to answer

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4:49 pm EST

Fitness 19 Theft

Thousand Oaks gym California 91362

I was using the dumbbells an I set my water bottle. Down. An while working out

Someone steal the water bottle it cost me

20.oo bucks.. this is a member only club.

The employee there said that this is not a

Real company? An they could do nothing.

All they do is let there friends in an play with each game device.

Need help

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11:41 pm EDT

Fitness 19 Bill / collection

My children is enrolled in a lifetime membership at Santa Barbara Fitness 19 that I paid for enrollment fee for $/ child so I don't have to pay for monthly membership for them other than yearly annual fee that they already charged.

Every month they sent me email remain me to pay for monthly membership that I don't have to pay because my kids enrolled in lifetime membership, every time I came to talk to them and they said was mistaken and will fix it, but the next month happens again and again. This month they sent me email 3 time to remind me to pay monthly dues and warning me for further collection.

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3:36 pm EDT

Fitness 19 Underage sign up [protected]

[protected]

Hello,

You company singed up my daughter when she was a minor she did not have authority to register or sign a legal binding contract with your company, Since then we have called, Went in person, went online and have no way to contact anyone and are still getting charged WE Want this Canceled ASAP and funds refunded as you had no authority to go into contact with a minor. her email is [protected]@gmail.com

I am going to file a police report, Report to the CFPB and Better Business Buro and fraud department, you make it impossible to reach anyone and impossible to cancel the people at the gym are useless.

Attached is the contact you can clearly see she provided he accurate DOB.

You need to do better for your consumers.

Desired outcome: Refund and Cancel her membership ASAP

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Fitness 19 - Sylmar
Sylmar, US
Aug 01, 2022 2:38 pm EDT

I am very sorry to hear about your experience and am just now seeing this complaint. I will reach out to our location manager and find out why this was not taken care of when you brought this to their attention and will additionally review the enrollment protocol and begin requesting identification to verify DOBs.

This membership was cancelled on 7/25/22. I have submitted a request with out financial company to refund the entirety of the automatic payments made, despite the use of the facility over from February to November of 2021.

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4:39 pm EDT
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When the club in Yucaipa closed at first due to the covid closures everywhere, we called their office and canceled due to the closure, and we were promised by their location manager that he will process the cancelation of the account. Months go by, and they still were taking out the monthly fees. And charged the annual fee. So I called the sub contacted...

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R
2:37 pm EDT

Fitness 19 Patrons filming or Videos

More and more frequently I see enthusiasts

Bringing their full dedication to a serious atmosphere of fitness and life changing action. However I see equipment brought in for the sake of recording using non gym equipment. This is a danger. The gym has so many hazards- also I do not consent to have my private time at gym recorded re broadcast.

This is a legal issue.

I would recommend having a closed room to suit video enthusiasts for privacy.

Since one privacy infringement upon the other. This is becoming increasingly common. Without any notification or consent or choice

Desired outcome: You tell me

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4:16 am EDT

Fitness 19 Agressive and mad person approaching others with problematics outcome

It was a trainer working and he came and talk to us while he saw what that guy approached me, there are cameras at the gym so the gym team can go back and see what happen yesterday and who started this situation the is very uncomfortable to my person — I lost the peace I did have while I'm training just because an individual with mental problem and drug abused issues? I need to do it now, in this case is racists and mental problems involve for part of. This unhappy person today I'm going to go to the gym and talk to the manager about this matter.

Desired outcome: I want that guy profiled and with the restriction order - I was totally harassed he making faces when I was answering his question , Racist and hate is this person of

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2:43 pm EDT

Fitness 19 Fitness 19

1) Was a member of gym location for over a decade and at least three owners
2) Over the course of the membership BOA changed my card number on several occasions
3) Under previous management I would change my card number at my next visit (I went almost every weekday) and all was well.
4) Once fitness 19 took over was told to call a 800 number to correct.
5) 800 number was a automated time waster. After much effort got a human and instructed to enter account on website.
6) Website would not allow credit card number only bank and routing number. No way I would ever agree to this.
7) After attempting to get this solved with the automated time waster I gave up and assumed my membership was cancelled.
8) would not take my card number, would not help me at all, My contract was with at least two owners ago, I never signed any agreement with fitness 19 or ABC financial. My card even says body exchange. I never even got a fitness 19 card
9) Called ABC financial and attempted to explain and was called a liar.

Desired outcome: A letter of apology stating I owe them nothing.

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4:22 pm EDT
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Closed my acct. 4 plus years ago. although I had another individual under my acct. I still closed the acct. Over course of 4 years called, when down there only to be told there is nothing I can do. With more recent calls now billing is giving me back 3 months of my money. Not ok. If it was this simple they could have done this years ago. I will never and I...

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12:46 pm EDT
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Fitness 19 Membership charges

My original contract with Fitness 19 (Sunnyvale, CA) was for the full monthly charge, and not for the the $2/month discount + a yearly charge. After a couple years, they started erroneously charging my credit card with a yearly charge. I pointed out the error and had my bank deny the charge. Over the next couple years, I continued to experience faulty billing practices. I visited in person to complain with the manager, who told me that they weren't responsible because they'd lost their branch accountant, and had to rely on another branch to do their billing.

Even though I canceled my membership in person, at the branch, they continued billing me the yearly charge. During COVID-19, the branch was closed down, but continued billing me. Now, I'm told that I cannot cancel my membership online without paying the back charges that I've been incorrectly billed. I've written emails and made phone calls, but the customer service has been completely lacking.

This particular branch has been closed and the accounts transferred to UFC Fitness. Now they are trying to collect on back charges that never were legitimately incurred.

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9:29 pm EDT

Fitness 19 Membership Cancellation

I have made several attempts to cancel my membership and have been unsuccessful. I have been given wrong numbers in order to reach corporate. [protected]-[protected]

At this time I am still being charged on an account/membership that I want to be cancelled.

Jeanette Freeman

Desired outcome: Cancellation of membership

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1:40 pm EDT
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The service representative Dan (Asian nationality-new employee) in your Brea location at 706 E Imperial Highway, Brea, Ca 92821. Did not perform his duties by properly checking my membership and responding to my questions about the open doors to the entrance of the facility. There is a construction site in the same parking lot (40 feet away) where the gym...

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2:59 pm EDT
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This location is not following any of the CDC or Cal-Osha guidelines. They are not social distancing. They are not spacing out machines. They are not requiring mask for members or employees. They have a thermometer that they do not actually use. They have sanitizer that is out. They are not regularly cleaning machines. They are holding classes in a room...

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5:55 pm EDT
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I've been a member of fitness 19 since 2008 and I've probably referred over a dozen people to the club, but that will never happen again. A new employee named Christina at the antelope location is telling me I have no guest rights or member service rights because I brought a friend to the gym hoping that he can work out with me with a week pass and then...

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About Fitness 19

Screenshot Fitness 19
Fitness 19 offers a range of gym services focused on providing members with affordable fitness options. They provide access to cardio, strength, and free weight equipment. Additionally, they offer personal training and various group classes to cater to different fitness levels and interests. Their facilities are designed to be family-friendly and community-centric.
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- The button is typically positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Fitness 19 in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Fitness 19.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

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- Use the 'Claimed Loss' field to state any financial losses.
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Remember to follow these steps carefully to effectively file a complaint or review about Fitness 19 on ComplaintsBoard.com.

Overview of Fitness 19 complaint handling

Fitness 19 reviews first appeared on Complaints Board on Oct 2, 2008. The latest review A Welcoming Fitness Haven was posted on May 17, 2024. The latest complaint unsanitary kids playroom was resolved on Oct 30, 2014. Fitness 19 has an average consumer rating of 2 stars from 228 reviews. Fitness 19 has resolved 57 complaints.
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  1. Fitness 19 Contacts

  2. Fitness 19 phone numbers
    +1 (925) 327-1919
    +1 (925) 327-1919
    Click up if you have successfully reached Fitness 19 by calling +1 (925) 327-1919 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (925) 327-1919 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (925) 327-1919 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (925) 327-1919 phone number
    +1 (925) 935-1132
    +1 (925) 935-1132
    Click up if you have successfully reached Fitness 19 by calling +1 (925) 935-1132 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (925) 935-1132 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (925) 935-1132 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (925) 935-1132 phone number
    +1 (650) 578-1119
    +1 (650) 578-1119
    Click up if you have successfully reached Fitness 19 by calling +1 (650) 578-1119 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (650) 578-1119 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (650) 578-1119 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (650) 578-1119 phone number
    More phone numbers
  3. Fitness 19 emails
  4. Fitness 19 address
    160 Market Place, San Ramon, California, 94583, United States
  5. Fitness 19 social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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