Fitness 19 — customers safety threatened at home, management mishandled the situation
I would never recommend a business that doesn't take its customers safety seriously and treats a situation where they are followed home in an attempt to intimidate and frighten them as a joke. My situation as it was is described below.
Twelve years ago four high school age boys tried to rob the older couple across the street from my parents. They came three nights in a row to case the place and on the fourth night I stood on my parent's porch and scared them away. On March 12th, 2018 I recognized one of them recording the inside of a coffee shop I frequented from his black car. I announced my experiences with him previously in an attempt to keep him from robbing the place and an employee of the coffee shop that knew him tipped him off to what I was saying. I was followed home that day by a very unique yellow sports car with black stripes and these same four men that had tried to rob my neighbor started trying to case my house. They ran an unregistered home improvement business in order to get in houses to find ones worth robbing and the member of this group who came to my house (and only to my house, not my neighbors) tried to convince me that I needed my brand new roof replaced when I firmly told him he was not going to be doing anything on my house. When he came back that night and dismantled a wiring box I got fed up and called the police giving them pictures of the man (John), his driver (James), their car (a white fiat), and a description of all the vehicles involved.
I found out recently that the owner of the yellow sports car is the boyfriend of Samantha who at the time of this most recent incident was an employee of Fitness 19 on 21st street in Federal Way a gym and fitness center that I had been at for a few months. I had little to no interactions with this employee and paid no attention to her at all until her boyfriend was sent to my house to make sure I didn't continue going to that gym. I am the reason he lost the steady income from robbing people that he and his friends were using to support the life styles of themselves and their significant others.
On Sunday July 31st, 2018 Samantha's boyfriend decided to try and intimidate me by glaring at me while driving slowly by my house and then revving his engine and tearing off as if my neighborhood were a freeway in the middle of the day on a street with children and pets. This was an attempt at intimidation and then what is known as a "power move" an attempt to use his car to show dominance.
When I spoke to the manager of Fitness 19 about his employee sending her boyfriend to my house he made excuses, claimed he couldn't know what was going on as he wasn't there, and completely discounted and discredited my opinion on the matter even though I was there when this happened. I gave up trying to inform him of why this was not simply Samantha's boyfriend "recognizing me" (which would have included a friendly gesture like a nod or a wave) and simply stated that the behavior was creepy, inappropriate, and WOULD NOT HAPPEN AGAIN.
I found out from the Fitness 19 Facebook page that the employee was "Starting a new journey" which I suspect was their way of informing that she had been fired. The manager never spoke to me about any form of resolution even though he knew he could find me next door at Starbucks and was even in Starbucks while I was there. It has been over four days with no contact from management or staff about this issue. The employee who felt it was acceptable to threaten the safety of a customer was still welcome at that Fitness 19 location and continuing to use the facilities and sit behind the front desk as if she still worked there. It is not unreasonable to expect in this situation that the Employee who showed Sociopathic Tendencies and no signs of guilt or remorse for threatening a customer's safety at his house would be fired AND banned from the gym to make sure that the customer can continue using the facilities safely and with no further problems.
The manager treated the situation like a joke, minimizing the severity of the situation throughout the entire process especially considering the fact that I have never once caused a problem or had anything about my behavior that might need to be changed or validate this situation discussed with me by management or staff. Firing the employee will not be enough to keep her from manipulating other employees or customers into punishing me for the loss of her job. Keeping the reason she was let go a secret will only allow her to paint herself as the victim. She had no moral problems with sending someone after me at my house. Lying to others to paint herself as the victim and send them after me is standard sociopathic behavior and well below the level she has already gone in this matter. The inappropriate resolution to this situation has not made it any safer for me to continue using this facility.
As it is management's fault I cannot feel my safety is supported at that location I expect that I will not be charged for the discontinuation of my membership or the fees that will accrue for my not using your gym this month (August) as, in the contract, written notice is required before the end of the previous month (when all this started). This is my written notice. I will be submitting a digital copy to the corporate's linked complaint site (www.complaintsboard.com) as well as submitting one to Fitness 19 Federal Way via their Facebook page. Keeping a situation like this quiet is a wonderful public relations tactic but only serves to help those who victimize your customers.