1st for Women Insurance’s earns a 1.8-star rating from 1 reviews and 69 complaints, showing that the majority of policyholders are dissatisfied with their coverage.
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Loaded me as a client without my consent
I called the call centre to obtain a quote for insurance from First for Woman. After I received the quote I told the operator that I want to see the details of the insurance contract before I commit to anything. He insisted that he needed by banking details in order to be able to process the quote, otherwise we would need to go through the whole process again (more than 30 minutes) to finalise the contract. I said that's fine but I explicityly told him that I WAS NOT AGREEING TO ANYTHING until such time as I have seen the detailed terms of the policy, which he promised would arrive by mail in 2 weeks. I received the documents the day before the policy became active (activated on 1 october, but I received the documents on 30 September) and to MY HORROR I saw that they said the policy would take effect on 1 October. I immediately called the call centre, called joburg, called accounts and passed around a million times before I got hold of someone who told me they couldn't stop the R1500 being deducted from my account on 1 October. There was never a contract, I did not agree to anything, I haven't heard back or received my money back... so I guess I'll have to take legal steps.
Incompetent and a bunch of do not return calls, bad attitude
I have been trying to process a claim for an accident I have a week ago, they only sent the gentleman to ### the actual claim last week Thursday! My accident happened on the Saturday! I have been promised call after call the whole of yesterday in vain. I try and phone the lady I have been dealing with today and she is off and they are not sure when she will return. When i ask what is holding up my claim they say there seems to be a two month period where I was not insured, to my knowledge it was not that long between changing insurance companies and according to my policy this is a violation for them NOT to process my claim. I have been with First For Woman since March 2008 and have paid abour R800 to them every single month. Now they need to check voice recordings to see that I am liable to claim! This is burglary!
I totally am disgusted by the level of unprofessionalism of this penalbeaters. I went to fetch my car today and we informed Douglas that the fender is still a bit ditached and that it will loosen again. He claimed that it's properly fixed and that before i returned my car for refixing my car had another accident. Funny thing is that y didn't my isnurance know about it? the hooter in my car is probably a cheap hooter because the sound it makes is not the same as the original hooter. If i take i to renault they will probably laugh themselves silly. Before i left they had to jum[p start my car.i drove from sandton to brooklyn however after i parked my car i decided to check if the car will start without using the jumpstarter, my word the car refused to start. We boosted the car again and kept it runing for an hour however the minute you turn off the engine it refuses to start. Now it means that I have to buy a new battery since this one is not usable. I phoned Melanie at ffw who said that i must take car back to panelbeaters however who is going to pay for my petrol costs? am still waiting for Louis reimbursement. my sunshield in the car just fell from the roof. is this really fair?
Want to cancel car insurance
I took out insurance for my families three cars with first for women last year. My financial situation has become so bad such that two of those cars have been near reppossesion twice this year. I have requested that they cancel the R2 300-00 premium I am paying because I am not affording the payment anymore. They are saying they are not allowed to cancel. My challenge is if I dont stop paying this insurance, mine and my daughters cars will be repossesed. PleASE ASSIST.
Mrs M.D. Sibisi
duduzile.[protected]@gauteng.gov.za
[protected]
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
My car was written off 29 January 2021, even today my claim is not finalized.first for women is not reliable and please cancel your policy with them.
Sir/Madam
I MMATLI NTEKEMANE EDITH holder of Policy Number [protected] would like to terminate my contract with 1st For Women with immediate effect – January 2018. My reason for the termination is that I am on pension and am unfortunately no longer affording the monthly premium due from me. I therefore find it best to get a cheaper policy that can be affordable from the pension salary I receive. It’s so regrettable that I have to terminate as I received good service throughout the number of years I have been with 1st For Women
Hope my request will be implemented before the of next deduction,
Yours Sincerely
Mmatli NE (Mrs)
ID Number: [protected]
Policy Number: [protected]
I have never in my life been so dissatisfied with the processing of a claim by First for Woman, I will be cancelling asap.. No 1. You cannot speak to your designated claim consultant, he can only return calls if you phone in, they cannot put you through.. No 2, you are lucky if he does return your call.. No 3. You are not informed of the process or expected duration of the claim finalization. No 4. You are not updated. No 5, if you escalate to a manager to voice your opinion of this lack of service, they don't call you back either. Thank you, but I will be cancelling immediately.
I lodged a complaint with the claims department of First for Women. A lady by th ename of Tara Fulton helped me. Most friendly and professional assistance. She has helped as far as she can and handed my claim to the Vehicle Repairs Dept. Johanna from this department called me and was most unprofessional and dropped the phone while I was still talking to her. I called on Friday to find out what was happening with my claim and after at least five attempts of calling this department I managed to get through to t gentleman by the name of Tebogo who said he would relay my concerns and complaints to the relevant manager. today is Wednesday and I have heard nothing from First for Women. I also lodged a complaint on the website and I have not received an acknowledgement of receipt. The auto message on the website advised that the message was submitted successfully, but where I shoudl ahve been provided with a reference number, it was blank. At this moment I do not know where and when my car is gong to be fixed, if it's going to be fixed, what is happening with the party that caused the accident, etc.
I am a very disappointed customer of FFW, I have 3 different insurance with them but I feel like closing all of them down if I cant be assisted in one of them it means I cant have hope that for bigger things I will be assisted, my ID number is [protected], Dineo Sishi . I had done a minor insurance claim since June to date I have not been helped, I am tied of calling and wasting my time with different stories I get, please cancel this insurance as it really not working for me, I have spent so much airtime everyday truing to call and making follow up, one consultant told me that the claim was not registered and she gave me the new claim number but still I have not been serviced, I really spoke highly of you but regret .
I am not happy really, claim ref no 1 (FFW 306342) 2 (FFW 307803). they make me call auto magic to request the photos when I call auto magic in Edenvale they say photos are submitted, I feel like a fool in this whole equation, is this what I am paying for? car registration is VFZ 238 GP. I hope to hear from you as I am tired to doing the calling when its easy for you to debit my money
On Monday without any prior notification or warning my debit order was increased for the 2nd time in two months. In November my premium was increased from R362.86 to R429.79 due to moving from Elands Bay to Melkbosstrand (which are both safe areas) and then again my premium got increased on 5 Jan to R534.78.
My 2006 Ford KA 1.3 is worth around R34 000 and First for Women is charging me R534.78 a month for car insurance!
A colleagues owns a 2015 VW Polo TSi with a value of R250 000, 31 years old is paying a premium of R560 with Santam! My son who is 28 has a 2013 Ford Fiesta 1.6 Trend with a value of R160 000 is paying a premium of R520 also with Santam. How can 1st For Women substantiate a premium of R534.78 for a car worth R34 000? They are supposed to be all for women drivers, I am over 50 and have an excellent track record with no accidents so and suppose to be a low risk but yet they have the cheek to charge me the same as what other clients are paying for their cars that are worth 5x more than my car!
I was so enraged that I started getting in quotations from other insurance companies and was shocked to see how little they are charging compared to 1st For Women! The same comprehensive car insurance with another company is only R208 for my car! I have been with 1st for women since 2008 which should have counted for something and have an excellent track record!
I contacted First for Women to complain and try to resolve this matter and was told by a consultant that someone from "Outbound" would get back to me. I am still waiting a week later for someone to contact me yet I received an sms to rate their service, can you believe it! I also emailed a complaint to their Complaints Section which is advertised on their website "complaints@ffwlife.co.za" but that email gets redirected back to me as a incorrect email address. I gave them a chance to discuss and have since cancelled my policy and have moved over to Santam!
I am an extremely unhappy customer.
My name is Miss R Khan and my policy number is [protected]
My car was booked was book in at your recommended panel beater Auto magic on the 02/07 this year. My husband met with the First for women insurance assessor and the guys at auto magic and advised them that he preferred of the boot lid of the car where I was hit would be replaced. The assessor and guys at Auto magic assured him that the will do a perfectly good gob and there was no need to replace.
I received an sms from them advising that the car would be ready for collection on the 17/07. I then received a few calls and sms’s from them moving the dates out further and further. Car was final ready on the 30/07, two weeks later. I asked my husband to go have a look at the repairs, only to find in our horror what a terrible and unprofessional job was done.
My husband marked these faults with the lady at auto magic, I then call First for women to lay a complaint and was told that the assessor/panel beater would go check these faults at Auto magic by the next day 31/07. The assessor sent me an sms on the morning of the 31/07 to say he would be going to auto magic and will check the faults.
Today is the 04 August, over a month later, and I am without a vehicle, I have not even received a call from First for women since the assessor from First for women re-visited Auto magic.
It has costed me a fortune in transport fees to get to and from work every day. This lack of communication and the delays is really unacceptable, as I do not pay small pocket change for my car insurance every month. Further to the extra transport fees I have had to pay, the inconvenience that I have had to go through and the unhappiness of the poor workmanship done to my not even a year old car I have to pay a huge R5120.00 in excess fees to Auto magic.
I am really mad at myself for thinking that a car insurance company “First For Women” would actually be the best for me a “Woman”.
Regards
Very unhappy and disappointed customer
To whom it my concern
I have a existing client whom like to cancel my policy with you guys, i have made my decision, this reason for this is if i had not called you guys yesterday to info you that i receive a better quote, my premium and excess would have stayed the same for years.I think in today's time where times are tough where people can save that is where we as clients want to be.
Hi Mrs Sibisi
We are sorry to hear about your situation. We will make contact with you shortly to see if we can assist.
Kind regards
First for Women Insurance
Interrogation: claims
I have just about had it with first for women. My nephew (30y0) and I met up in an accident all because of someone who hijacked a car. These people drove into us. We were victims as well. They are interrogating us with tons and tons of questions - waiting for you to say something wrong and on that basis they would repudiate the claim. I would understand had the accident been our fault, but the source of this was caused by a 3rd party. They have now appointed an investigator to go to the police, phone my nephew, phone this one and that one; the whole world is now dragged into a matter that should have been dealt with on the principle of good faith. The trouble is that I was warned about first for women and their affiliates incl their underwriter. This is a matter that I am definitely taking up with the FAIS ombudsman. I have done my homework and the whole internet is flooded with complaints about this company and their service. Word of mouth is the best method of advertisement. People do not go for premium - rather go to SANTAM or another giant not this...
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor service or lack of it
I have ended my insurance with first for women (12 october 2009) because of insanly high premium's and yet they deducted money from my account.
And when I tried to query the unlawfull transaction no one picks up the phone, ive been on hold for several minutes and no one answer the phone.
Can anyone help me?
[protected]@webmail.co.za
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor service
I took my car for repairs at north city panel beaters in august. the damage which was supposed to be fixed wasthe left door fender and door. the panelbeaters fixed my car however within a week the paint work came off and the feder was loose and my hooter was not working. i phoned ffw and they sent the assessor to assess my vehicle at the panelbeatrs. they agreed to fix my car and hired a courtesy car for me. when i went to pick up my car, i realised that the hooter is still not working. the panelbeaters agreed to fix the hooter and they promised to return the vehicle at my workplace. a few days later Douglas from the panelbeaters phoned me and told me that it was not their problem and they didn't damage the hooter. i phoned the insurance assessor who assessed the vehicle and he phoned north city panel beaters and told them to order the parts and fix the hooter. On wednesday the 14th Octber 2009, i received a call from Douglas and he saidthat my car was damaged by hail at their premises on Monday the 12th October and he asked me to phone my insurance. i phoned and lodged a claim and explained that i will not pay excess since my car was damaged while at their premises. ffw sent an sms sating that Asanda will phone me with regards to my claim and they extended the courtsy car hire.
i sent a complaint on hello peter and Robyn Farrell confirmed that they assessor will assess my vehicle at the panelbeaters on the 19th October and that they will assist with my excess. Now yesterday i got a call from budget insuranc ein Menly and they told me to return their vehicle since the insurance hasn't sent extended the car hire. today i phoned the call centre 3 times and everytime i have to expalin the whole story to someone who promises to sort out the mess. I have spoken to Sylvia and another lady and they rpomised to phone me back, when i ask to speak to a manager, i get told that they are in a meeting.
Mark at budget pretoria phoned ffw to ask about the extension of the car hire and 2 people told him that they will not extend the hire. Now tell me, what am i supposed to do because if i don't chase after ffw no body bothers to phone me back and now budget want their car back.
Is there anyone here who is willing to do their job and sort out this mess or is it my duty to run around after the insurance.
This is really unncacceptable. I'm very frustrated and disgusted by the service that i have received. i have spent a lot of money phoning th claims department and driving to the shaddy panel beaters.
Someone sort this whole mess up.
Disgusted Mrs Raletele
Policy number [protected]
Telephone number: [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor poor service
Over three months after the vehicle accident, the repairs I discovered today are below standard. First for woman (ffw) nominated royal panel beaters (rpb) as an accredited auto body repair shop, but the shoddy workmanship can not be accepted. The assessors at ffw approved the workmanship, leaving me wondering what qualified their judgment. I refused to take the vehicle today and seek a competent assessment from someone who knows what they are doing. Rpb declare that the workmanship on the vehicle at present is the best they can do!
The continued lie, from ffw assessors and rpb, is only the tip of the iceberg in relation to the incompetence my wife and I have had to tolerate. Rpb declared that mazda was unable to supply parts ordered, yet the orders were placed late (some ordered in oct 2009). Sad that the clients are forced to do their own investigation, ffw should do away with their assessors who dealt with my claim and spend the saving on reputable auto body repair shops and focused client service. Ffw and rpb in my experience are full of promise but clearly incompetent.
It is clear that the matter was dealt with from a cost saving perspective, the client the loser always. This is a qualified statement from my dealings with ffw. I am prepared to prove the said, the biggest mistake to insure with ffw. Even in a household claim I was a loser by at least 70% of the true value of goods I lost. This matter is still un-resolved.
As for mazda, I thought they were compelled to supply parts to a vehicle manufacture for at least 10 years. My mazda 160 is etude is a 2004 model, explain. Rpb made the spoiler from fiberglass and fitted second hand parts because mazda could not supply the parts. Ffw on a telephone conversation confirmed this. I thought the insurance was to notify clients if they approved second parts as a minimum requirement, I found out weeks after the assessor approved the said and rpb fitted.
Please mazda if the above is true then take your vehicle back as there are apparently no spares for this model. Ffw have a letter from the dealer stating mazda cannot supply the parts to this vehicle. Please refer to recordings at ffw and if you need a copy of the letter I can supply along with other information I attained during my investigation
Ffw can keep the now two toned colored vehicle with second hand spares and shoddy repair workmanship. I invite anyone to inspect the vehicle and tell me if I am just a difficult customer or if there is merit in what I state. “prove me wrong” and I will pay for the repairs myself.
A vehicle I was supposed to collect today, I had to tell rpb what was wrong. Rpb had to be shown that the bumper / spoiler was not aligned and promised to fix it. The ffw assessors approved this! Shouldn’t this have been done rite the first time. Besides the spoiler is not an accredited part, they need to fit the correct spoiler. Not to mention the side of the car that was half fixed and the broken front window still not repaired.
Ffw lack in service delivery, are saving on costs through accrediting some make shift auto body repair shop, saving costs in approving half the work that actually needs to be done, only released the vehicle to the shifty repair shop after two and a half weeks in total disregard for the clients inconvenience, assigned unprofessional / incompetent assessors / liars same (bring the tapes), have no clue what their accredited auto body repairers are doing and unable to give a true status report.
Over three months to meet such disappointment is unacceptable. I loved my car but don’t want it anymore after seeing the abortion gone wrong due to the two parties concerned. There is not much to say about mazada if the above from ffw, rpb reports and the letter from the dealer is true.
Brendon cannel
[protected]
[protected]@ymail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Insurance claim poor service
We had a burglary on the 26 october 2008, was a sunday afternoon around 4pm. We did the usual things called in the security company, who called in the cops, to cut a long story short... My nightmare started when we submitted our insurance claim. The next day.. I waited 3 days no feedback, called the consultant handling claim, he had not at that stage called the police station or the security company for the case no or adt security for any relevent information. Eventually I got copy of missing items case nos. All that was needed & faxed & emailed, did the necessary. Still no feed back from 1st for women negative or positive. After a number of phonecalls all from my side, 15 days after the roberry, an accessor was sent to my home, he spent two half hrs. Taping statement colecting original slips, boxes & stuff checking alarm systems, anyway its always some excuse not to pay my claim, everytime I verify one question then its another. Today 19 nov.2008 now they require a panel log report from security comp. (1stfor women ur service is nothing like your adverts). I wonder what is the purpose of paying insurance?
worst mistake. had two claims in June. Had to repeatedly call their office for them to complete their job.
one of the claims wasnt settled. I called again, its September, according to their systems its settled, but they havent done the job.
tried to get through to the complaints department, sent from pillar to post.
get put through to Thobile in customer care, that convinced me repeatedly she can help, only to be told she cannot help.
what a bunch of useless people.
I am going through the same thing now, I am so annoyed and tired of having to call them myself every time. They asked why I took so long to submit the claim I told them I was feeling too anxious because of the incident that happened at my house so calling them for a claim was simply going to add more to that as I know how poor their claims service is. They have a sad way of making you look you are lying on top of that if you are lucky enough to get hold of one of their consultants you realize there is Zero progress on the case itself. They are one of the most expensive insurance houses and yet have the poorest service. I am sick and tired of paying so much only to be treated so poorly I am sorry.
FIRST FOR WOMEN IS A BUNCH OF LIARS, THEY HAVE NOT RESPECT FOR PRIVACY, THEY SNEAK INTO MY HOUSE ANANOUNCED FOUND MY MOM WHO DOESNT SPEAK ENGLIGH AND INTERVIEWED HER IN ENGLISH...AND THEY WILL FORCED MY BROTHER TO AGREE WITH WHAT THEY WERE SAYING.
THEY LIED AND SAID THEY HAVE DOCUMENTS THAT MY BROTHER WAS DRIVING UNDER THE INFLUENCE BUT THEY FAIL TO PRODUCE THOSE DOCUMENTS TO ME.
FFW IS THE WORST INSUARANCE I HAVE EVER DEALT WITH, STAY AWAY FROM THEM. [protected]
i am having a problem with my car being towed back to my own panel beater, first for women consultant called me early morning asking me to rush home so my car can be towed back an i been waiting for over 5hours on top of leaving work early which costed me unnecessary leave which they did not even deliver back my car. their service is very poor
I was actually considering going with them, but after reading all these reviews, customers service sounds rude and negligent. So I would rather not...
I MET WITH AN ACCIDENT ON THE 3RD OF OCTOBER, I AM STILL USING THE BUDGET HIRED CAR SINCE THEN. I HAVE UNDERSTAND THAT FIRST FOR WOMAN NEEDS TO DO THEIR JOB AND RESEARCH BUT GEEE BUT THE COMMUNICATION IS HORRIFIC. THE CAR HIRE HAS NOW BEEN EXSTENDED +-5 TIMES. TODAY I CALLED AGAIN AFTER CALLING DAILY AND ZACK THE GUY HANDELING MY QUOTE IS NOT IN SO AUTOMATICALLY NO ONE CAN ASSIST ME - ANOTHER DAY. WILL I EVER KNOW WHAT IS HAPPENING WIHT MY CLAIM, WILL THEY PAY OUT?DOUBT IT THEY ARE LOOKING FOR A REASON NOT TOO, I HAVE BEEN DEBT FOR A CAR I DONT HAVE AND PAID INSURANCE FOR A COMPANY THAT TREATS ME LIKE NOTHING...WHERE IS THE SERVICE :(
im yondela kopolo
GOOD DAY
I HAVE A POLICE WITH 1ST FOR WOMANS INSURED MY CAR NOW I WASNT HAPPY FOR THEIR ASSISTANCE AND THE SERVICE IT DIFFICULT FOR THEM TO TOW MY CAR I VE SPEND MY OWN CASH AFTER THAT I END REPAIRING MY CAR THEY TOOK MY CAR WITH BARMPERS BUT NOW WHEN I WAS FIXING MY CAR I GOT TO BUY SECOND HAND BARMPERS
MY NAME IS YONDELA KOPOLO I WAS WITH NKOTHATSENG SEKHOATCHA ON THE POLICY .. PLZ HELP ME TO FUTHER LOOK MY COMPLAIN
MY CONTACTS [protected] EMAIL YONDELA.KOPOLO@GMAIL.COM
now you are in the worldwide "club" that has insider knowledge of the insurance industry.
all they DO is embezzle our money and when you live in an area that MANDATES car insurance, it's a simple FACT.
they do NOTHING...and we must pay for this under the rule of "law."
Poor service
On the 30th of august 2008, criminals broke into my house and stole my plasma and speakers. I immediately notify my insurance about the incidence. They asked me for proof of goods, I told sithee naidoo that my plasma was a gift from my ex-boyfriend and I dont have the slip for it and the speakers I bought them about 4 years ago. Sithee told me she is not going to pay for the plasma but would replace the speakers, I was not happy with the situation and told her that why is she not paying for the plasma because I didnt submit slips for both goods. She told me that she will refer the matter to her manager. Her manager told me that there was a black lady who tried to fraud the company as well in couple of days back. I asked her if she meants that because I am black I am frauding the company? She couldnt answer me... I told her that I am not happy with her answer and would like my attorney to handle the matter. Sithee went ahead and replaced my speakers. I asked sithee for the letter stating that the company is not replacing my plasma, till today I still havent received the letter from the company. I have sent sithee naidoo several emails but with no responce, last time I spoke to her she adviced that admin department will send me the letter not her.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi on friday i phoned for a letter on a letterhead with vehicle details on stating that you didnt pay out our vehicle its a ford ranger bakki i ohoned monday i phoned teusday i phined this morning stil waiting for letter
In 2021 I was involved in an accident in may today I received summons that the 3rd party hasn't been paid, to my knowledge I had spoken to a lawyer that had said they will handle the matter on my behalf but it seen as though nothing has been done
I have put in a claim and it was approved. Now almost 2 months later repairs still not done. Agents are hopeless and don't give feedback absolutely appalling service delivery.
My car did not start.requested for roadside assistance.car was towed to ranburg not to Renault to be fixed.this happened on 26 sep even today its not fixed
I jv been following up for 2days now.
Im without a car.no one seems want to help.
Can i hv my car please.
i have emailed 2 weeks ago to cancel my policy and have subsequently followed up. no feedback has been received from this company to confirm my cancellation. have had prior issues back in 2012 with this particular insurance company who does not respond to any requests.
I have submitted a claim on the 4th November 2011 and nothing has been done on my Renault Megane. This has led me to just go and fetch my car at the garage and cancel the insuance with you because you are a disgrace and have shown no coperation when it comes to assisting your clients whereas monthly installments are upto-date. The so-called service you are offering is disgusting.
i agree with all the complainants 1st for women sucks big time i hate it its digusting my name is selloane pokane
Overview of 1st for Women Insurance complaint handling
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1st for Women Insurance emailspolicyservices@firstforwomen.co.za100%Confidence score: 100%Supportfirst@firstforwomen.co.za84%Confidence score: 84%onlinesupport@firstforwomen.co.za84%Confidence score: 84%supportlifeservices@firstforwomen.co.za79%Confidence score: 79%supportqueries@firstforwomen.co.za79%Confidence score: 79%disputeresolution@firstforwomen.co.za78%Confidence score: 78%seugnette@firstforwomen.co.za77%Confidence score: 77%webmaster@firstforwomen.co.za77%Confidence score: 77%it
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1st for Women Insurance addressAuto & General Park, 1 Telesure Lane, Riverglen, Dainfern, Johannesburg, 2191, South Africa
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I had a big problem with 1st for women insurance for almost 4 months with regard to the oustanding parts of my car (boot tray, name tag and stone guard) and the excess recovery. I have been sent from one consultant to the next and told that I will get a feedback of update about the progress and never got ant response till I decided to call back.
What makes things worse is the Empire Panel Beaters in Welkom where my car was fixed, they promised to liaise with the insurance to order the parts and delivered to me in Pretoria - they are also playing the run-around game, just imagine I collected my car in August and till now I'm still waiting for the outstanding parts to be delivered .
The service I'm receiving is very shocking as compared to the huge premium I'm paying every month and this is the type of service I' receiving?