Complaints & Reviews

Warranty

I purchased a vehicle with a 3 month 3 thousand mile warranty and the dealer gave me a place that was supposed to honor the warranty but they never heard of aul.
I called aul personally and they said pep boys would honor the warranty. My truck day on pep boys parking lot all day and did not move, when I asked what time the next day I should bring my truck he said his tech guy was off. All I could do was shake my head

aulcorp vehicle powertrain warranty

You will verify your contact until you are blue in the face with zero results. We bought a 2011 Chevy Impala and the warranty is with AULcorp. 5 months later the engine and transmission completely fail. I had to have my car insurance company tow the vehicle because AUL would not accept the warranty despite giving them all the correct info. They asked for verification and we send it. Next day asked for more verification and we send it. 1 week later they agree to tow the car to another place where it will get repairs. The repair place says the engine and transmission are a complete loss. Guess who all of a sudden needs more verification of the warranty that we've been making payments on. Their name is all over our warranty paperwork. Now they need verification from the dealership that we bought the car from. Basically, we went back up to the dealership so they can make copies of the paperwork we've already given AUL. Our contact also says we were supposed to get a rental car. So much for that! We've been 3 weeks without our car and without a rental car. This sounds like it will be going the lawsuit route very quickly. Avoid this company. It's nothing but a headache and you are paying for a contract that you will never be able to verify with them no matter how much of the original paperwork you have.

Your company won't cover rear ends on trucks

4-1-17 4KA93147J6 took the truck to ford dealership in spokane, WA and you dont cover rearend problems. I am...

Vehicle repair warranty

I bought a AUL warranty from a good car dealership in Castle Rock, Colorado. I paid about $1600 for the warranty. I had the car a year and put about 1500 miles on it. I don't dive the car very much. I had a cylinder head failure on the right side. I took it in to the dealership I bought the car from and they started the work on the vehicle. They contacted AUL and it took over Two Weeks for them to approve the repair. AUL said that the warranty had a $3000 max, but nowhere in the contract it stated that. They finely agreed to pay the bill and the vehicle was repaired. Almost three weeks later I got my car back. Two days later I found oil on my driveway and took my car back to the dealership. They said that when the waive spring came apart it cracked the valve cover and that's where the oil leak was coming from. The dealership contacted AUL for authorization for that repair and they said it was caused by the cylinder head coming apart the valve cover was not covered under their warranty. I spoke to a supervised at AUL and he said that it was not listed as a warranty part on the contract it would not be covered. I asked him if a bolt is not listed on the warranty and it was damaged and unusable due to the engine failure would that be covered. He said no. Only the parts listed. I bought a powertrain warranty and I asked him is the valve cover part of the engine and is the engine part of the powertrain? He would not answer me. I asked him several times and he still would not respond. He told me that I was being unreasonable and rude and I was treating him and his company because I was thinking about contacting a lawyer and he ended the call. I have to pay $350 to get my car back because this company will not honor their contract!

Warranty

I've only had this car for 8 months. I brought the Estate Warranty. I had problems with it withing two week...

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They refused my claim

I was completely denied my claim, after having bought a 2003 VW Jetta, and having the fuse block go out on...

Denied good claim

Beware of this company AUL. Check all the complaints they have against them. They deny claims for no reason. We have proof and even have the CA District Attorney investigating. They wont let negative reviews to be shown only good reviews. Check the amount of compliants they have They denied our claim even though three mechanics said they were wrong for doing so. They are a bunch of crooks

Fraud

We purchased a used car in March 2015. By April 2015, the engine blew. The dealer, whom we are suing, made u...

Rip off company

RE: AUL Service Contracts 1250 Main St Suite 300 Napa, CA. 94559 Claim # X3727013 ...

Not honoring warranty

In 2012 I cosigned with my daughter on a 2004 Volkswagon Beetle and due to the age of the car we were urged...

Refused repair coverage

Bought a 2007 Mini Cooper that now has to have engine work due to a timing chain tensioner failed. Vehicle i...

Warranty Does NOT Cover Drive train

I bought a used RV and was sold a Drivetrain Warranty. I bought the warranty for $1, 500.00. My RV broke down...

Non payment

I call in on 07 / 08 / 2014 and spoke to a customer service rep from aul. I completely gave them the diagnosis of my car and the parts description and part number. The rep told me under my coverage the parts was covered. I went to a mechanic who didnt want to deal with aul because of the nonpayments he already had issues with. So i paid him out of my pocket and he call the claim in and now they are staying the parts are not covered. They are the wrost and i promise they will not get away with this. All scott louis do is avoid calls from the customers. If you need a extended warranty please consumers dont buy one from aul.

  • Vi
    vinniel69 Jun 09, 2012

    i bought a warranty from this company and they are refusing to repair my car i cant believe this and the dealer said they stand behind this company what a joke and whats wrong with my car is to be covered and the say its not happy at all

    0 Votes

warranty package

I resently bought a warrenty package with AUL and 14 days later needed my 2005 truck to be repaired. AUL tells me now that none of the parts are covered and they dont ever warrenty my vihicle. Its a scam, dont by from AUL!

  • La
    lani00 Sep 17, 2010
    This comment was posted by
    a verified customer
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Won't pay

I bought a used 2002 vw passat. Eight, eight days later, yes, eight it was towed to the vw mechanics where it...

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