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2.1 11 Reviews

Fidelity Warranty Services Complaints Summary

3 Resolved
8 Unresolved
Our verdict: When using services from Fidelity Warranty Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Fidelity Warranty Services reviews & complaints 11

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Newest Fidelity Warranty Services reviews & complaints

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1:28 pm EDT
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Fidelity Warranty Services Spa

I called in the request. I was given the instruction that there were not any vendors on the Fidelity list. I was responsible to get my own vendor and they must have a contractor's license. There are not any contractors in my area, and I have a pump that is no longer functional. I am wondering if this is a " bad faith" situation for this insurance company. I have had this contract in place for over 10 year and the one time I need help there isn't any help. I have found one vendor who can fix it (the manufacturer) but they don't have a contractor's license for pump replacement.

Desired outcome: Replace the spa pump and pay for service call.

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5:23 pm EST

Fidelity Warranty Services Home warranty reps' disgusting behavior

I initially called Fidelity Home Warranty back in September of 2022 regarding my dishwasher issues. It is now March 8, 2023 & my dishwasher is Still not working properly. That's 6 months, 8 visits and 4+ visits in which parts have been replaced. Today I called to get an update on the most recent visit to my house almost 6 weeks ago. King Appliance in Las Vegas said 4 weeks ago that parts were ordered and should be received soon. I never heard from them since that phone call 3 weeks ago. So I called Fidelity today and spoke to Maria. After 20 minutes on hold she disconnected my call and never tried to call me back. I subsequently called back and spoke to a different rep with a name "joferia", he was extremely rude and it's my mission now to get him disciplined and fired for the way he spoke to me. Yelling into the phone and beyond disrespectful the entire phone conversation. Luckily not only does Fidelity record every phone conversation, I do as well. I plan on submitting this phone conversation to their corporate office. The way this soon to be let go rep spoke to me has lit a fire in me to go the extra mile in making sure this rep loses his job. Absolutely disgusted with this Company. I'm permanently disabled at 40 years old and not having a functional dishwasher for 6 months has forced me to endure increased physical pain. Unless somebody fixes these issues quickly, I will start the process in filing additional complaints and hold this unethical company and utterly disgusting and disrespectful reps to the fire. These reps obviously don't value their jobs and I plan on making sure they get disciplined for their inexplicable behavior.

Desired outcome: Reps get disciplined and or fired. I get compensated for a new dishwasher.

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7:44 pm EST

Fidelity Warranty Services Claim on a auto warranty

I purchased an extended warranty to Fidelity Warranty Services PO Box 8567, Deerfield Beach, FL 33443, [protected]. at CarMax dealer. They only cover the repairs where you purchase the warranty (which sucks) and this is convenient for the dealer because they don't tell you that, also Fidelity denied most of your claims. and you as a policy holder, never will get rental, because what they paid, none of the auto rentals rented out to you is low on the price they cover. you as the policy holder will be ending on paying lot of money. it's better to leave your money in your pocket if you are intending to purchase a policy.

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Fidelity Warranty Services Coverage / service / customer service

I am a shop owner and mechanic since 1987. I have dealt and worked with insurance companies on repairs from mechanical to full body and paint repairs. I have never been treated so badly. I was lied to. The customer was lied to. The customer relations people are arrogant and impossible to deal with. The customer which is a customer of mine for 25 years. She is disgusted and definitely forced to take her card to dealer only because she paid for this useless insurance. I will forever bad mouth this company and how impossible they are to work with. I declined the job because I knew I'd be out $8000 and this bogus company would find every reason to not pay. Both myself and my customer will never speak well of fidelity.

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8:32 am EDT
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Fidelity Warranty Services Warranty cancellation refund

Purchased a 2017 Ram 1500 back in November 2017. Purchased a Platinum Extended Warranty. Was informed by dealership that it would not take effect until the 3 year/36, 000 mile bumper to bumper expired. Well, that is not true. We traded in our 2017 on a 2020 and cancelled our warranty to get a refund because we were still under our bumper to bumper at 24, 000. Received a refund after going through previous dealership. They refunded less than 1/2 as I was informed this morning that the warranty started the moment we purchased the vehicle. Seriously? Well, I will no longer finance through the dealership. I will make sure that I go back through my Credit Union. I have purchased several vehicles and anytime that I traded in, my warranty was refunded if I still fell under the 3/36 or it was pro-rated. Never pro-rated from the get go. It is a RIP OFF. Do not buy it. Anyway they can keep your money they will.

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Fidelity Warranty Services Warranty or Rip Off

I purchased a used 2007 Ford Focus in 2010 with 69000 miles on it. After a great deal of convincing by Ricart (which I will never buy a car there again), I purchased a $2100 extended warranty on the car. Yesterday the car started to make noise and began to pull to the right. Turns out the ball joints and links need replaced; which are covered parts under the warranty. Since the car has over 50K miles on it, they are considering this normal wear and tear. Hmmm - the contract does not specify in its exclusions that wear and tear is not covered, its mentioned they cover this in the service agreement; yet its not an exclusion. I bought the car over that mileage amount. I can't get my money back on the warranty and they made 2K from me for NOTHING. Apparently you have to have a crazy faulty part that didnt break down in the first 50K miles to have anything covered. It is my mission to never purchase a car from Ricart Ford in Columbus, but to ensure that nobody I know or nobody any of my many friends and hundreds of facebook friends never purchase this warranty again.

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1:30 pm EST
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Fidelity Warranty Services Warranty Does Not Cover Anything

I purchased an extended Fidelity Warranty for a 2006 Dodge Durango Limited. I purchased the vehicle with 50, 000 miles on it and it was in excellent condition. As problems arose (fuel system, braking system, airbags, key fobs) my dealership would submit the claims to Fidelity. Each time they have been denied (they always state to the service department "this is not covered"). Today my Durango is in for an airbag issue and a connector needs replaced in the steering column. The service department called Fidelity only to hear that "it is not covered". They always seem to talk their way out of covering anything. Consumers be ware, I spent almost $3, 000.00 on this warranty and it has yet to cover any type of repair or service.

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10:16 am EDT
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Fidelity Warranty Services Extended Warranty peddled by Coggin Auto

My complaint is both with Fidelity Warranty Services and the many dealerships that peddle FWS's so called "extended car warranties" ... in my case, the Coggin Auto Group.

Let me be very clear ... DON'T be fooled into thinking you are buying something you are not. These FWS warranties are NOT what you think and NOT what the F&I salesperson leads you to believe.

What they are is an illusion, delivered masterfully by dealerships to unsuspecting car buyers who are overly vulnerable to believing the illusion. Price of admission ... around $1, 000 - $3, 000 depending on coverage options and greed of your dealership. So why an illusion?

Well, first, in spite of all the dealership jargon, these extended warranties aren't actually warranties at all ... the contract itself says it in plain English. You are NOT extending the legitimate factory warranty of your car. These are actually "service contracts", but you wouldn't pick that up immediately because the company is misleadingly named "Fidelity Warranty" ... hmmm "fidelity" and "warranty" ... how warm & fuzzy sounding.

Secondly, you need to fully understand the concept of "wear & tear" because anything that breaks on your car due to "wear & tear" is NOT covered after 50, 000 miles. So part of the illusion is that you think your car is covered say up to 90k or 100k miles, but in actuality breakdown resulting from wear & tear is not covered after 50k miles. In case you aren't getting it yet, everything in your car undergoes wear & tear the minute it leaves the production line ... And history tells us that around 50k miles is when wear & tear starts taking a toll on cars. It's no accident that FWS bails on you precisely at the time you need them. Some may say, well, at least I'm covered up to 50k miles, but guess what ... your free factory warranty covers most cars up to 36k - 50k miles anyhow, and the FWS contract dictates that the factory warranty pays first.

Oh, sure, FWS will pay claims for "faulty" workmanship or "faulty materials" (even after 50k miles), but part of the illusion is that those items invariably show up early in a vehicle's life and would again be covered under the free factory warranty, not FWS. Good luck convincing some FWS claim rep that your bad transmission survived the first 50k miles with no problems and then suddenly failed at 51k miles due to faulty workmanship or materials.

Even if you're lucky enough to find some window of opportunity after the factory warranty expires and before your FWS contract terms out, you still need to clear 18 exclusions in the contract. And, oh, by the way, if you haven't serviced your vehicle to the exact letter of the law in your service manual AND have ALL the service records to prove it, FWS can and will deny your claims on that basis. Sorry, Mrs. Smith, you missed an oil change back in 2008 ... claim denied!

The internet is full of complaints about people saying that FWS doesn't honor its warranties, but actually FWS does exactly what it's contract says it will do .. which is to deny your claims under its carefully crafted exclusions. The problem is that no one has the time or inclination to read a 6 page contract (on top of the other 15+ pages of misc car buying paperwork) while undergoing the car buying process ... So, instead, people listen and trust the F&I guy who is throwing out words like "peace of mind", "extended bumper to bumper coverage", "best warranty in the business", etc. Next thing you know, you're out $2000 bucks for a warranty that's not worth the paper it's written on.

And don't expect a class action lawsuit or a trial in front of a judge or jury to save you because you waived your right to both of those when you signed Fidelity's contract ... ooops! Wonder why Fidelity's lawyers felt it so necessary to deny you customary legal courses of action.

While Fidelity may undoubtedly pay out many claims per year, the fact remains that there are big misconception gaps between what people think they are buying and what Fidelity's contract actually is. The contract is masterfully written to avoid as much liability as possible while simultaneously exploiting people's desire for peace of mind and protection from out of control repair costs. And of course the car dealerships (yes, even those reputable dealerships with friendly staff and nice F&I managers) are more than happy to expand and exploit these misconception gaps for their own profitable gains and at their own customers' expense.

No matter how much you like your salesman or trust your dealership, you would be well advised to take everything they say with a grain of salt and, unless you know 100% what you're buying, steer way clear of Fidelity Warranty Services contracts.

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Joey k
Elkton, US
Oct 10, 2013 1:15 pm EDT

I guess no one should ever buy Hyundai, because FWS underwrites the 10year 100k power train warranty.

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Joey k
Elkton, US
Oct 10, 2013 1:14 pm EDT

I actually have a FWS service contract and have used it on my cars almost a dozen times over the past 10 years on 4 different used cars. I have had some claims denied because I didn't purchase the Platinum and only got the Gold. I saved on $10 on a payment and it but me in the ###. Overall, I am pleased with the service that Coggin has given me. They have always put me in a rental, had timely repairs done, no hassling. I pay my $100 deductible and have saved $1000's over the last 10 years. Whomever wrote this thread is obviously upset that they purchased lesser coverage than they needed. It's the consumers choice if they want to insure themselves or not.

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9:09 am EST
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Fidelity Warranty Services Term of Contract

In March 2006 I purchased a used 2005 Impala. I also purchased Fidelity's Platinum coverage which stated by the dealer would cover me 5 years/75k miles from date of purchase. I was rushed through the signing process and never given oppurtunity to read the small print. When I had my car in for work last year on an ignition CYLINDER, Fidelity denied the claim stating it was a sensor therefore not covered under this plan. I was also told by the rep my policy did not expire until March 2010.
Over the new year, my water pump went out, I called Fidelity, the rep kindly reminded me my plan was expired on 1/1/2010 because the car is 5 yrs old. I asked him to explain because I was told it was from DOP not DOM...He replied Well you signed the contract. So I paid a few thousand extra for a warranty that NEVER protected me... I am livid. This company is a scam and is a horrible "deal" for would be buyers of used vehicles. DONT TRUST THEM AND DONT TAKE THIS PLAN!

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Knows Ext warr.
, US
May 12, 2010 9:53 am EDT

people read these contracts, there is no "bumper to bumper" warranty except from your Factory warr.

I don't care how many times the sales person tells you...Note they must also find "mechanical Failure" resetting of computer, charging froen ( except if that is part of repair in most cases ) belts, hoses...Not !

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Fidelity Warranty Services Stiffs policyholders on claims

First, understand who this company is. Fidelity Warranty Services (and Courtesy Insurance Company) is essentially owned by Southeast Toyota or “SET.” SET is the company that holds the monopoly on all rights to Toyota franchising south of Maryland and east of Texas. Said another way, SET is essentially the ‘boss’ of all the individual Toyota dealerships in the Southeast region (since they can take away their franchises). The street address for Fidelity Warranty Services (and Courtesy Insurance Company) is Jim Moran Boulevard in Deerfield Beach, Florida. Jim Moran is the original CEO of SET … which is based in Deerfield Beach, Florida. Get it?

Why this concerns you is that, if you buy a Fidelity Warranty Service product from a Toyota dealership in that region to protect a vehicle you bought at a Toyota dealership in that region, when it comes claims time, you will be asking that Toyota dealership to help you make a claim against its own ‘boss.’ I wish you good luck on that one. Your premiums basically went right on into SET’s pockets (less the sales commission). Then when/if it does have to pay out, SET is essentially a ‘self-insurer’, paying only the volume wholesale rate for parts … and likely paying its captive dealerships for labor at a vastly reduced price. Nice racket, eh?

That conflict of interest is in addition to the unfortunate fact that insurance companies often tend to try to wiggle out of paying valid claims anyway. But in the situation described above, you won’t even have the dealership on your side to advocate your valid claim.

According to many Internet complaints, Fidelity is quite adept at denying claims. The Fidelity contract IS short and written in plain English, so the average person can read it very, very carefully. (I didn’t.) Do so - that’s YOUR responsibility and Fidelity has made it easy for you to read it. You will find it filled with carefully-crafted clauses. Many are quite fair. However there are a number of clauses that will pretty much allow Fidelity a thinly-veiled excuse to deny whatever claim it feels like denying.

Here’s one: You are not covered for “the failure of a covered part due to a gradual reduction in operating performance as a result of normal wear and tear” after 50, 000 miles. If a part fails after 50, 000 miles, well that’s just normal for it to wear out, right? Claim denied at will.

Or how about this one? You are covered only if the failure is due to “faulty workmanship or materials supplied by the original vehicle manufacturer.” Did that turn signal stalk break right off in your hand? That’s not faulty workmanship, you broke it, you klutz. Claim denied at will.

And here’s some other items specifically excluded by contract under Fidelity’s tip-top “Platinum” coverage - which the policy salesman will try to sell as protecting everything but the kitchen sink … body parts & body panels & molding & door handles & locks & glass & lenses & paint (that pretty much excludes the exterior), trim & upholstery & bright metal (that pretty much excludes the interior), hinges, transmission clutch components, radiator hoses, advanced cruise control systems, ‘appliances’ (whatever that means), back up alarm systems, convertible tops, rattles, squeaks, wind noise & water leaks (from poorly sealed windshields, for example) and even safety restraint systems.

And it also excludes repair of ‘correction of excessive oil consumption’ or ‘any reduction in engine efficiency.’ Engine problems? Claim denied at will.

Google around - and you’ll find more than a few individuals saying that failed parts – parts specifically listed as covered in the Fidelity Warranty Services contract - were outright denied without the agent even bothering to cough up an explanation. Why didn’t they bother to explain? Because they don’t have to be bothered - they’ve got their clauses to wiggle around in if they actually feel the need to provide an explanation. But that would be wasted breath and wasted time, since what are you, the consumer, going to do about it anyway?

You can forget about complaining to the BBB. These days, the BBB pays its utility bills with the hefty annual dues that come from the corporations who become its members. The Southeast Florida BBB currently rates Fidelity Warranty Services as A+.

Oh, and for all those people fussing that they are going to sue and are going to get a class action lawsuit going, well they can just forget that idea also. The Fidelity Warranty Services contract clearly states “You agree that all … claims arising … are subject to neutral binding arbitration … Any claim or dispute is to be arbitrated on an individual basis and not as a class action. You expressly waive any right to arbitrate a class action or in a private attorney general capacity …”

There’s a reason why so very many corporations these days are inserting arbitration clauses into their retail contracts … and you can be sure it’s not because arbitration is a fair shake for the aggrieved consumer. The courts are, in theory, bound to decisions based in law. Arbitrators are not. Unlike the public court system, arbitration is a private business. And guess who the arbitrators’ customer is? Guess who pays arbitration fees day-in, day-out, year-after-year? Not you, the lowly individual consumer, but the corporations – the very same corporations who actually create the demand for arbitrators through their contracts. Checkmate.

If this situation has outraged you, then probably the most effective thing you can do about it now - since you’ve already flushed your money down the toilet - is to tell your Congressmen to back the current administration’s attempt to outlaw arbitration clauses in all retail contracts. That is unless you actually think it’s a wise idea that any and all corporations with which you have to do business should be allowed to set themselves entirely above all law – and then do to you (and everyone else) whatever they please. Without arbitration clauses, corporations would tend to treat consumers somewhat more fairly, since it would be in the corporations’ financial interest to do so. It would, in many cases, be cheaper to simply honor the contractual obligations - than to shell out legal costs, fight class action lawsuits, etc.

Read full review of Fidelity Warranty Services and 6 comments
Update by DoctorQuality
Jul 11, 2011 5:00 am EDT

UPDATE from KendrickMeek305: These 'binding arbitration' clauses are nothing more than corporations forcing you to exempt them from all criminal and civil law before they will do business with you. And they pick and hire the arbitration company so guess what, you lose. To see how serious this problem is becoming look up "Jamie Leigh Jones v. Halliburton" and/or watch the latter part of the film "Hot Coffee."

Update by DoctorQuality
May 24, 2010 11:14 am EDT

KatBunz -- thanks for the compliment. I couldn't get the email system to work here this morning in order to reply to you directly. If you haven't finished paying off the installment contract, you may have some leverage. It says you can stop paying at any time and get a refund for the unused portion. The payment schedule is probably faster than the time of coverage, so you may well be due a refund. Threatening to drop the contract MIGHT get them to go along with paying for your loss. In my case, the dealership wouldn't even bother to file it. There's that 'can't go against the boss' stuff. BUT they covered me out of their goodwill slush fund. Probably because it was cheaper to pay my claim ... than to have deal with taking the commission back from the salesman (who sold me the warranty).

katbunzNJ -- Hi ... I want to say a HUGE THANK YOU for posting your experience about Fidelity Warranty Services! I just purchased a brand new AcuraTSX. I wanted an extended warranty (actually called a "service contract" rather than "warranty") as well as a Road Hazard plan for my wheels. The dealer signed me up with these jerks! Thankfully I had the good sense to check them out on the internet as soon as I got home and put an immediate STOP to both of the plans. I should be getting a 100% refund without penalty since it's less than 30 days that I had the car (actually I don't have it yet because I'm picking it up tomorrow). By the way, Acura has its own extended service contract program called Acura Care. I learned about it online. When I asked the finance mgr why this plan wasn't offered to me, he said "Honestly, we don't deal with the Acura plan very much. Plus there's an incentive that the service dept receives from FWS." I could not believe my ears! Wish me luck that I get out from this sham unscathed! Thanks again!

Update by DoctorQuality
May 24, 2010 11:02 am EDT

Sorry for your loss, Wayne ...

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Chris W2K
Washingotn, US
Dec 18, 2013 6:26 pm EST

I've just had a similar issues with this company. For obvious needed repairs, the company refuses to send an inspector out to witness the car overheating and cutting off. They said that seeing this happen along with diagnostic reports and tests from several mechanics for parts covered under my warranty aren't enough. The lights verified by the diagnostic report and the car cutting off in the middle of it being driven aren't enough and if it was, again they are not willing to send an inspector out to see. THEY are a total rip-off. The mechanics have all given me the same repor in that since the dealership is closed where I purchased is closed that I've basically gave them over 3, 000 for a platinum warranty that they will not honor. I'm not sure if they are in a financial crisis, but I really hope this company falls to pieces and is uprooted, bought out, goes bankrupt or something. It is a shame. But, I wouldn't even go as far as to purchase another vehicle from any dealership that is selling a warranty from them. PLEASE do NOT make the same mistake that I did. Listen to all the complaints on here and DO not waste your money and get ripped off as well. Thank you. I hope this report was helpful. IT IS a SCAM!

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Layla_22
Alpharetta, US
Nov 21, 2013 5:48 pm EST
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I was also scammed. Toyota Mall of Georgia knew this when they screwed me ever so royally. I will be out of about $4000 for this so called extended warranty, which was a dirty, underhanded way of milking extra money from customers.

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Rocket 88
, US
Apr 06, 2013 2:33 pm EDT

Arbitration clauses in certain states permits you to not accept the results of arbitration. Certain states already prohibit arbitration clauses in warranty policies. If you are pursuing damages against a warranty company based on a violation of law or regulation, this will exclude the binding arbitration clause. If your warranty was sold by a dealership who, in your state, is required to have brokers license to sell such "Insurance" and they had no license, they will respond to your claim quickly if you threaten to bring it up to the State Insurance Dept. Contracts must be read. Sales people will tell you anything. Always remember that your signing the contract without the review or advice of counsel in most states will allow you more wiggle room than the dealer. The dealer usually have counsel on payroll. You do not. They are expected to tell you to have it reviewed by counsel before you sign. If not, they have a legal problem that you can pursue. If they tell you and chose not to, your problem not theirs. Buying a warranty on a used mid price car is wasting your money. Keep the 000's of dollars they want in an account for car repair. Replace your car with a new or used car every 3 to 5 years and you'll never need the warranty.

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antiscamangel
Juno Beach, US
Dec 13, 2010 2:05 am EST
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I have also been scammed by Fidelity Warranty. They won't cover ANY of the repairs on a car that I bought less than a year ago. I paid $1800 for a useless piece of paper. Salesman told me I was "totally protected, bumper to bumper."

I am so fed up with being scammed.

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SayNo
South Florida, US
Sep 01, 2010 6:12 pm EDT

Very well researched and written, KendrickMeek.

I, too, fell victim to purchasing a Fidelity Warranty Services contract, but luckily cancelled it within 48 hours after reading the fine print and all the complaints on the internet.

Where I got burned was on my car loan, because once I cancelled the FWS contract, the dealership would not re-amortize the loan based on a lowered borrowed amount. Instead, they just applied the refund (5 weeks later by the way) to the back-end of the loan, which meant I was stuck with a higher monthly payment on a shorter term. I darn near begged to have the loan re-amortized but they (Coggin Toyota) refused.

One thing I must emphasis to people is that the whole process of selling you these so called "extended warranties" is a carefully orchestrated piece of deception & illusion. Not only do they hit you with it near the end of a tiresome car-buying experience and exploit your unfamiliarity with the contract, but they also appeal to your fears & worries with phrases like "peace of mind", "extended bumper to bumper", "best warranty in the business". In my case, they even tied the warranty to a lower interest rate on the loan. It's also deceptive that the company is called "Fidelity Warranty" when in fact you are NOT buying a "warranty" (the contract says "this is not a warranty") and there is nothing "fidelus" about it.

No matter how much you'd like to believe the illusion and the illusionist, you simply must wake up to the reality that when you really need this warranty to work for you, FWS can and will likely find a way to deny your claim, most likely under the 50k mile "wear & tear" cap.

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wayne_t936
, US
Sep 22, 2009 8:14 am EDT

Is very well researched and doc'ed. I got tagged yesterday 09/21/09 when they refused to honor my 2005 jeep death wobble because it has 58000 miles on it. First complain about problem was at 41000 at dealership so they replaced steering shock, covered up the problem with-out fixing. It came back worse. My plan is for plat 7yr/70000. You would think that it would be against the law to refuse to honor a 70000 mile contract after 50000 miles. And as far as BBB and Gov help, Al Copoen was a candy thief compaired to the Washgington Mob.

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Fidelity Warranty Services - Fraud and cheating

My 2005 Jeep Grand Cherokee with 29, 000 miles all of a sudden would not start in my garage. I had Platinum service contract to cover bumber to bumper. I had the vehicle towed and Jeep automotive dealer said the security system had locked and they reset the computer and could find nothing else wrong. My contract provided for towing. I filed a claim for...

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