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1st for Women Insurance
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50 complaints
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N
6:25 am

1st for Women Insurance - Car insurance

Hi Millicent,

I've managed to collect the car on Friday, 12 July 2019 from Jacko's Autobody & Dent Removers. I must say, I am disappointed by how First For Women has handled the claim process.

After my car was towed, it was stored at an incorrect towing yard, I as the client personally notified First For Women about my car location.
The first week after the accident and claim submission no one had made any contact with me. It took Ms. Millicent Polaits* more than 5 working days to contact me and follow up with me about my claim report/progress during this stressful period. The same week, my car was not booked for assessment nor at a Panel beater.
I took the matter to social media and I just kept on getting Automatic response that "a consultant will call you back".
Id spend 60 min in a day making phone calls every day to follow up on my claim and process.
I must say, I have never experienced so much stress in my life to a point that I'd get chest pains and my heart rate would drop all thanks to First for Women. This whole process affected my health and work, yet when they advertise themselves they make it seem like they know what they are doing.

Finally, my car was fixed (it wasn't even a huge job) the panel beater told me that this was supposed to take 5 days instead of 6 weeks.
When I went to pick up my car it had a few scratches and they told me that they cannot be held responsible for that, because the car was stored somewhere else (at the wrong yard) therefore, the scratched could've occurred from there.

I called First For Women (Access recovery department) on the 15th of July and I was told that they have not yet received my file.

I called again on the 22nd and I was told that my file is still new and they will attend to itas soon as they can, I should follow up with them on the 22 of August.

The sad thing is I have to wait for them to call the person that I was involve in an accident with, then they will send him a 30 day notice, then 7 days, then if the matter is not resolved I will need to gop to the Small claim court.

First for Women is happy to receive our monthly premium from a lot of South Africans, however when it comes to rcovering our access - the excuse they give us as their clients is - they receive a lot of claims.

This is some Bull Shit!

First For Women also added some amount in my policy, when I called to ask about it the consultant told me that I didn't submit my tracking certificate. This was after I submitted the tracking certificate for the 4th time.

I am disappointed and irritated by this Insurance company, very unsatisfied and disappointed by First for Women.

I need this nightmare to end.

Regards,
Nokuthula Mlangeni
Fed up customer

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3:12 am
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1st for Women Insurance - Insurance claim

I am not happy with the level of service I received thus far from your repair Department. Every time when I call to enquire about the repair of my vehicle they are awaiting quotes for the Machanical faults and my car is at the dealer. I called in last week the 18th of January 2019 and I was told that my car is with the engineer and still awaiting feedback. I just called in again to be told that my car will be towed for engineering.what a pathetic service, why are guys lying to your clients?

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A
5:59 am
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Good day, I submitted a claim for a vehicle accident in September. I have had to call First For Women (FFW) each time to follow up on my claim. I receive no feedback ever from them. The Senior assessor allocated was Clyde Heneke, up til today I have had no feedback about my claim. I call every single day, and the response is always the same ' You will get...

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8:15 am
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My husband is the regular driver on the vehicle he went off to jhb and i was forced to drive with the vehicle and on my way to work i notice a crack in the windscreen so i phone and claim, it took them 2 weeks to tell me they not going to pay out... And every time when i want to cancel my policy with them they say no they will get someone to look over my...

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G
7:39 am
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1st for Women Insurance - Call centre

The call centre attitude is unacceptable. They claim I had an accident yet they cannot give details of the accident despite saying I had an accident - this despite me having been paid no claims bonuses and not being able to remember having had an accident.

To update a driver details or address details took 45 minutes of repeating everything including policy number, ID number, insurance history again despite having had a policy with First For Women for more than 7 years

It is pathetic that a new policy is requested when updating policy details

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6:12 am

1st for Women Insurance - Increase for every call I make

I have gone through my policy document and spotted that the sales person captured the information about my car being in my house during the day hence I specified I’m at work during the day. And when I contact the call center to amend, they told me it will increase my policy!

I find it very disturbing for this policy to increase every time when amendments are made, with my previous insurance I never had any of this issues and I’m wondering if I will have to deal with policy increase with every call I make to first for women.

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3:09 am
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I've joined the insurance last year October but i haven't received my stickers I thought is my post that have a problem but no. I tried to provide the other postal address but still nothing the consultant that was helping me he doesn't reply my e-mails. I tried to send more e-mail complaining on the 23.03.2017 they said my towing stickers are on the way but...

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4:52 am
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I have logged a complaint with 1st for women because of their yearly increase; they told me that the retention department will phone me...to date nobody phone..and the increased amount went off...I sent my complaint in the 1st week of May...it's the 1st week of June and they haven't phoned me...not impressed with 1st for women's don't care attitude

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Q
6:46 am

1st for Women Insurance - Poor customer services and unacceptable delays in getting approved claims refunded

From: Swart, Quinette Q Sent: 08 December 2015 02:42 PM To: '[email protected]' Subject: FW: Your First for Women claim 951113279 2 Importance: High Dear Fistforwoman Claims team. You have not responded in email/writing or per telephone call with regards to my complaint to you on the 19th November 2015, nor have you refunded my approved claim and I am seriously effected as a result of that, nor have you added my replacement items to the specified items and issued me with a new policy document, this is appaling to say the least, I await your urgent reply. Regards Quinette From: Swart, Quinette Q Sent: 02 December 2015 11:40 AM To: 'Claims_Requests' Subject: FW: Your First for Women claim 951113279 2 Importance: High Dear Claims team, I’ve had no written or verbal feedback from you since the 19th November 2015. I’ve not been reimbursed for the items I have already replaced. I’ve had no confirmation that the new items I purchased have been updated to my policy. This is completely unacceptable I expect and urgent reply from your team. Regards Quinette Swart Tell: + 27 11 631 2846 Mobile: 073 130 9791 From: Swart, Quinette Q Sent: 19 November 2015 11:37 AM To: 'Claims_Requests' Subject: RE: Your First for Women claim 951113279 2 Importance: High Claims Department. I am contesting this claim and require you to go back to your voice recording upon my registration of my claim. I specifically asked your organisation if you offer a service like Outsurance where you liaise with suppliers to provide your clients with the best possible pricing for replacing items upon which I have been informed no. You told me to go ahead and purchase the items which I did so in effect I am now losing a serious amount of money and being penalised despite the fact that I have specified and insured my items at a market related replacement value. Why on earth did you not tell me that you will get the prices from New World, I would have done my purchases through them. Unless we urgently resolve this issue, I will take this matter SAIA South African. My mom have been dealing with Outsurance, they are completely phenomenal when it comes to claims. She had a busted geyser, they collected all damaged items, repair where they could and through their network of suppliers, replace the items at a much better price that we as individuals could negotiate. I will take my insurance cover to Outsurance should this query not be resolved. FirstforWoman must also jack up their game in the market space as your competitor, Outsurance offer a much better service to their clients. I paid Takelot.com the following: TABLET I have specified with you for replacement value the following and have accordingly paid insurance on it: Tablet-Asus Nexus 7 inch 32 GB 3 G R3, 499.90 Serial No 354400055513646 + CB-Speck Nexus 7 inch Fitfolio-Coral Pnk IPad Cover R449.95 = replacement value + R3, 950. So you politely now exclude to the other items underlined below – this is completely unacceptable. Apple iPad Mini 7.9" WiFi 16GB - White & Silver R 3899.00 + Krusell Kiruna Leather Case for Apple iPad Mini 3 - Black R 664.00 you only cover R3129.00 for the tablet, omitted the Case and is completely out of line with my market replacement value I’ve insured the item for. This is unacceptable. CAMERA I have specified with you for replacement value the following and have accordingly paid insurance on it: Voyager Video Camera Bag R179.00 + Lexar SD Card Premium 200 – R199.00 Serial No 650590169399 + Sony Cybershot Camera R5499 Serial No 4905524996687 = replacement value + R6, 776.00 - So you politely now exclude to the other items underlined below – this is completely unacceptable. Paid Takelot.Com - Nikon D3200 24MP Twin Lens Value Bundle R5899.00 + Lexar 32GB CL10 Micro SD R 413.00 you only cover R5946.00 for the camera and omitted the SD Card, this is completely unacceptable. CELLPHONE I have specified with you for replacement value the following and have accordingly paid insurance on it: Personal phone BlackBerry 9720, The IMEI: 357861057301222, Pin: 2874c244, BT MAC: 48 9D 24 89 AA 4C replacement value + R2, 280.00. Please refer to my mail to your organisation on wrt to my specified items. I paid Takelot.com - Samsung J5 LTE 8GB - Black R 2889.00, my specified replacement value is R2, 280.00, your payment of R1812.00 for the cellphone, R 468.00 less is completely and utterly unacceptable and I refer to my purchase slips of items attached, I will only accept a minimum of R2, 280.00. Attach please find the proof off all the items replace, please update your my policy with the replacement serial numbers and market related replacement values and email me an updated policy document a.s.a.p. Regards Quinette Swart Tell: + 27 11 631 2846 Mobile: 073 130 9791 [email protected] From: Claims_Requests [mailto:[email protected]] Sent: 13 November 2015 11:41 AM To: Swart, Quinette Q Subject: Your First for Women claim 951113279 2 Good day Mrs Swart, We tried contact you regarding your claim but you were not available. Please be advised that your claim has been approved. As you have advised us that the items have been replaced, we will be paying you out cash. We were quoted the following by new world: R3129.00 for the tablet R5946.00 for the camera R1812.00 for the cellphone We will be paying you out R9075.00 less excess of R850 and you will receive a total of R8225.00 for the camera and tablet. Then you will be paid out R1812.00 less excess of R1250 and you will receive a total of R562.60 for the cellphone. Your payment will be process. Please keep receipts as we may need them in future claims. The claimed items have been removed off cover, please contact our policy services department to add the items back on cover with the updated replacement amount. Should the items not be added onto the cover, you will not be covered. Regards, First for Women Insurance

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8:14 am

1st for Women Insurance - Breach of contract/false advertisement

First for women vehicle claim / rectification: lv venter:

Id no 6101290083088
Policy no 951053419

My car was in an accident on 19 november 2014 in swellendam (Western cape) . It was undriveable and taken by first for women to bredasdorp (Matthee bakwerke) where it was left for a month without anything being done! Then it was taken to worcester (Worcester bakwerke) - where it stayed untill 16 april 2015. Thus i was without a car for 5 months! This despite the fact that i informed first for women repeatedly that i live alone, that i suffer from genetic hemochromatosis which requires that blood has to be taken from me twice a month to control the iron levels in my blood for which i needed my car and that i’m self - employed for which i also needed my car! I got a rental car for only 6 weeks (With a lot of struggle on my part) during this whole 5 month period! This is totally unacceptable and mind boggling.
From the start i was worried about the decision to fix the car rather than write it off as the latter was the opinion of independent experts obtained by me. This opinion was with a view to the damage to my car, i. E. Amongst others damage to the under - carriage, the steering arm, the right front wheel and the control arm. I was also told that these damages, if “fixed” would no doubt lead to further problems in future. First for women however, was of the opinion that they would return my car to me in perfect condition and that i would have no further problems. And as if my struggles to get my car fixed and back in my possesion was not enough, the experts’ opinion has now been proven true:
I finally got my car back after 5 months, only to have the front moulding fall off the first time it was driven and the steering wheel developing a very bad "rattle" sound shortly thereafter, both of which i reported immediately. Nothing was done and finally about 2 weeks ago the warning light for the airbag came on and my car was obviously not safe to drive. My car was only taken away for repairs by first for women on 22 june 2015 (Again i was waiting since mid - april for something to be done) , i was promised updates and a rental car but once again nothing was done and despite numerous phone calls and promises i only found out this morning (30 june 2015) that first for women received a quote for a “sleeve” in the steering wheel that has to be replaced in addition to the new moulding that have to be fitted. When my car was first “repaired” by worcester bakwerke they tried to fit pirate parts which couldn’t be made to fit which resulted that parts had to be ordered from france late in the process which contributed to the delay. As result of this i have no confidence that pirate parts will not be tried to be fitted (Or in fact be fitted) on my car again and have no confidence and trust in first for women. Despite promises i still have no rental vehicle which resulted in the fact that i am literally stranded at home in a new city where i know no one (I moved to bloemfontein in april 2015 for work purposes) . I have been without any transports since i reported the warning light for the airbag on 18 june 2015! I have no way to get to the shops, to do my work and to get to the doctor as i have to.
If you take everything into account, i have essentially been without my car / transport for 7 months!
This situation is untolerable and in my opinion breach of contract on the side of first for women and i can no longer take this treatment from you. It seems as if i cannot get proper assistance telephonically and i am therefor now writing to you as last resort.

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L
7:13 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

1st for Women Insurance - Failure to inspect vehicle

Good day,

I have recently taken out car insurance with first for woman. but after taking it out i completely forgot to take my vehicle for inspection 24hours therafter. I also did not receive a reminder to do so even after paying two moths of installments, taking it as everything has been sorted and that i now have insurance on my vehicle. I recently had a minor accident as my car slid in the heavy rain we started having nearing the end of October 2014. as i reported the accident 24hours after it accord i then submitted the claim to the ensurance company only to find that they still await inspection. I have tried to contact my previous ensurer as they authorised repaires on my vehicle and had it completaly fixed round two months before this incident in order to have any kind of proof that my car is however in a good condition and that my does excist as said at the time of taking out the insurance. 1st for woman was quick to deduct my monthly installments and satisfied with all up until i had to actually make use of my policy. This is disappointing and unasked for.If anyone reads this and have advise about my delemma, i would like to hear from you!

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3:06 pm
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1st for Women Insurance - Insurance claim

I just cannot understand why this has become so ridiculously worse every week.

A: My Car has not been repaired accordingly, I am still waiting for the Panel Beaters to call me to resolve the issue. My car was to be rebooked to fix the issues that were not done., Keith Promised to call me in 24 hours, it is now 20 days later. The owner of the panel beaters even acknowledge the defects and asked Keith to rebook this. What is going on?

B: I have paid the Excess and sent the proof of payment to both Jaleesa and Pieter. No one has come back to me with regards to when I will be reimbursed on this, I went through a rough time to get all the needed information and documentation to ensure that the party whom knocked onto me was liable for this excess.

C: Policy Service sends me a guarantee of service and repairs done, ARE YOU serious, my car is not fixed to what it should be, the Panel beaters took the pictures of those areas that were not even fixed.

21st of April is when I made this claim, it has taken a month to get a panel beater, and another month to fix the damages. And now I guess another month to re fix and sort out the issues. I am really upset about the service honestly.
I would like to have this resolved as soon as possible. Since I will go to the public on the events that has transpired and hope this does not happen to any other customer of yours.

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6:13 am
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1st for Women Insurance - Double deduct

Good day, I have given first for women numerous emails on closing my insurance with them. One month I skipped a payment, so In March 2014 they double deducted my account. They call it "admin fees".

But it is exactly the same amount as my premium. I cancelled the service in Feb 2014, but still they are taking off money from my account. This is stealing. And just because I din't have enough money to afford a lawyer they are taking advantage of me.

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1 comment
P
Dec 02, 2011 10:01 pm
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I received a collection notice today for a magazine which I never ordered, I have never heard of this magazine before & besides this I do not read...I have A-+ credit & this place is going to ruin it...Please see what you can do for me.

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5:03 am
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1st for Women Insurance - Feedback and poor service

I hit a pothole on the 1st June 2013 and i called my insurance fo assistance since well i noticed my car wadamaged, i was in witbank when the accident happened, they towed my car and couldnt even care how i will get back to Jhb, but when they sell insurance they told me if you are 100km away from home they will ensure all is sorted so that you are safe.
When i called them on monday they told me i will be dealing with Shaun who will be assisting me with my claim and providing me with feedback, and now the truth is that i provided them with contact details where they can get hold of me, still even today when i call them they have not make note of that number, i have never received a call from Shaun and his excuse was that he cald me on my other number.i am the one who always call for feedback.I called several times and leave a message buf still no one wil call me back.
I am so frustrated with first for women, after hustling day in and out to get feedback from this rude Shaun he told me my car will only be assessed within 10 working days and that is their procedure and there is nothing they can do about it, on the 13th June i called them again to check and they told me the car has assessed but they need to listen to the voice records that will determine if they will pay my claim or not, i was not even told how much is the claim until i asked them, this time i spoke to some guy called Gadaffi, who has been unhelpful as well.
To top it all after Shaun decided to approve my claim he didnt bother to call me, i had to call him again as usual to find out, luckily this time i managed to get hold of him and he told me i should be speaking with another department, not him.
I then found out that my car was booked in for repairs with an unauthorized panelbeater, i had to call them again to take the car to the authorised panelbeater, i am supposed to get feedback from my insurance but i dont get it on time and when i call them i get no answers or they tell me someone will call me back.
I am so tired with first for women, they are unprofessional and have no client service at all.
I spoke to Shaun s manager but she was just not interested at all.

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6:49 am
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1st for Women Insurance - Car insurance cancellation

Dear Sir or Madam

I would like to cancel car insurance. I have found a cheaper insurance company they are willing to send you their details if you wish to.

Thank you
Miss S.P. Qhu

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1 comment

Good day

I would like to to cancel my car insurance as I got the cheaper one, your goes up every year and I can't afford it anymore

Regards
Mmataedi Ellen Lethoba

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7:53 am
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1st for Women Insurance - Non repairs after submitting a claim

NB: I am cancelling my Insurance as of midnight today - 31st August 2012 - Policy Number 556703282. After paying this Insurance for over 4 years, I submitted a claim for dents worth less than R10 000.00. I was given a run-around - first by the Smart Insurance Guys, and thereafter by Auto & General. Instead of keeping pooring my Premiums down a bottomless pit, I am opting for coverage by another company. Thank you.

Dr. NJ Nombekela {ID 6203060717083]
18 Magenta Street
West Acres
Nelsprit 1211

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8:57 pm
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After more than 3 years with First For Women paying R650 per month and not claiming once! I included my cellphone into my car cover a month ago and got a letter stating my new contract details, I noticed that they had increased my excess from R2 500 to R2 750 without notifing me and small print stating that because I'm under the age of 25 I would pay an...

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2:32 pm
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First for women So i was in a vehicle accident two weeks ago. I logged my claim, the day that the accident accrued. All went smooth when I found out that the assessor is actually going out on the same day that the accident accrued. It has been two weeks in what I have not received one phone call. I have phoned the lady whom dealt with my claim about 50...

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8:10 am
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I had a car accident i put claim throw my insurance company first for women their response was very poor to wards my claim i received a telephone call 2 weeks later.The consultant told my that my car was a right off and that they are going to settle the fiance house and he will keep me up to date.2 minutes later he phones my back telling me give me wrong...

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9:56 am
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1st for Women Insurance - Fraudulent retention

Good day

I made a call to 1st for women on telephone number-0860109190 on the 31st March 2011 at 13h20. This was to cancel my insurance policy with policy number 556761035, as I had found another insurer whose offer was appealing to me.
The first guy I got through asked the necessary security questions and reason for cancellation, said he needed to put me through to someone to finalise the cancellation.
He put me through and the guy was forcing(not convincing ) me to keep my business with 1st for women. After all the rudeness he eventually said he will not cancel till I provide proof that I’ve taken cover elsewhere. Needless to say I said he can leave it, I’ll cancel my debit order.
Minutes later I received an email confirming a change to my policy with a reduction in premium.

This breaches the :
• Short term insurance act monitored by FSB
• FAIS
• CPA
• NCA

This matter should receive urgent attention.

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+27 861 003 328 +27 861 004 332 More phone numbers
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