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First Convenience Bank [FCB]
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First Convenience Bank [FCB]
reviews & complaints

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61 complaints
16 resolved 45 unresolved
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J
12:33 pm

First Convenience Bank [FCB] - worst bank!!

I was buying some medicen at cvs when my card was decling and I knew for a fact that I had money in my account. I called customer service they said I need to go to one of their branches so I did and I was negative 1800.00 dollars. I disputed charges that weren't mine but I was denied because I never reported my card stolen. I had explained to them my card was never stolen its been with me. The another person using my card number was doing transaction at the same time I was and I was at huntsville for that weekend and I used it to pay gas and hotel. While the another person used it 15min difference in mesquite. How could I drive from huntsville to mesquite in 15min. Now I receiving call from them to pay that money which I not going to.

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L
3:18 pm

First Convenience Bank [FCB] - scam

I was a First Convenience Bank member until today. I dont have the greatest credit around so I figured a bank who will give me an account great. Started direct deposit an everything was going great until to day 4-16-10. I knew I might have some overdraft fees from previous transactions made earlier in the week. but not 387.00 in overages. That was my whole pay check. But when I went to the ATM on 4-15-10. It said I had money in the account. But what made me overdraft was checking the ATM it told me I had 127.00 left in the account this was prior to this week. So I thought I had money to use on a side job when I didnt. I wonder what is up with not holding the funds that were charged as credit. Any other bank would do that oh no not them they set u up for failure to overdraft. No warning or nothing. So here I am with no money to pay for insurance on mine an my wifes cars, no money for food for our son or us, an no money for gas for us to make it to work to get another paycheck. In my opinion this bank needs to be closed down an rebuilt from the ground up. They need to start taking a look at there customer satisfaction. Which is very poor. Thank You First Convenience Bank you opened my eyes to how low of a bank u really are!
To the check list at the end all of the above.

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U
Apr 02, 2012 4:04 am

Thanks for your comments jkwaghorn. They're very informative. Whythelongfaces just likes to pick fights with everyone.

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J
Apr 02, 2012 4:04 am

I want to thank Complaints. com for helping me get my Bank straightened out. It's a great site and if I ever have the need, I'll use it again.
"Whythelongfaces" you said "Now, I am a big girl"...all girls weighing over 400lbs are big girls. That's why you got the job at the Carnival Freak show. Keep on sitting in front of your computer doing comments to every post (913) and stuffing your face with ding dongs. That is the closes your ever get to any man sticking something in that big fat mouth of yours. You can post all you wish now and don't have to worry about me showing everyone you want-to-be Ann Coulter are nothing more than rejects of society, because my email was a temp account and I'll never see it. I would say, I'd like to meet you one day and slap some sense into you, but it is so clear your parents did this so many times, you have brain damage. Good luck getting your "crab" problem under control...lmao...
Later...BEE_Otch

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J
Apr 01, 2012 4:04 am

If your going to ridicule people who post complaints, be mature enough to handle it when people ridicule you. Also, each time you send a response, I have the right to respond. That is not spamming fool. It would be nice if you knew what the hell you were talking about, but it is so crystal clear that your use of the english language reveals you really are just a immature brat.

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J
Mar 31, 2012 4:04 am

whythelongfaces...boohoho Wipe the tears away little boy.

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J
Mar 31, 2012 4:04 am

BOFA was sued successfully for their overdraft policies. The law firm is now going after other banks. I do agree most overdrafts are the responibility of the individual unless the bank screws up. This bank for example will hit you with an overdraft fee when you close an account. Their software has a 5 cent differance in it. So when you close your account you will be 5 cents overdrawn. I know this because I was able to see the screen when I closed my account and confirmed it with the employee. As far as "whythelongfaces" don't pay attention to that idiot. You can look up his account and all he does is spend all day in front of the computer responding to others. No life for this fool.

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H
4:40 pm

First Convenience Bank [FCB] - the worst liars

I have opened up an account and I have friends told me about this bank that they ripped their customers off from their customers. They can't take care their customer very will. For an example once you deposit a check they hold that check for 4 to 5 days then they decided to deposit and post it to your account. On the day of 11/23/2010 I have closed my account and I saw the teller wrote the date and enter it in the computer. Then three or four days later they still haven't actually closed my account. So I would like to tell you if you want to find a bank I would not recommened this to anyone.

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S
9:03 am

First Convenience Bank [FCB] - do not do business here

I just recently opened another small business and decided to use 1st Convenience bank since it was located in my local Kroger's Store and they had extended hours. I should have followed my gut instinct to quickly run away when the so called "branch manager" began arguing with me about my business structure. She insisted that business was a Limited Liability Corporation - while I stood there informing her that I had started a Single Member Limited Liability Company, which for tax purposes would be treated as a sole proprietorship. She demanded a DBA - which I didn't have or need, because I do business under the exact same legal name. **For credibility purposes I should mention that - I am graduate student in business (also a bachelor of business) and currently in the process of getting earning my CPA.

No sooner that I had moved past the incompetence of the banks employees - 1st Convenience bank service amazingly got worse. I began setting up my direct deposit, PayPal, Google checkout, shipping and other office supply store accounts - when I realized 1st convenience charged me a $2.00 "POS Denial Fee" per entry - for the verifying deposits and/or setup authorization charges ( which are temporary). I should also add that I made a deposit on January 18, 2011 before noon that as of now (Jan 28 3:18pm CST) still hasn’t been deposited. I called customer service and the young man I talked to couldn’t give a flip about the unfairness of the situation. Right now – I am thinking that enough is enough and I will NEVER EVER EVER EVER do business with 1st convenience bank again – even though I am stuck with them for the next 60 days because I refuse to pay the penalty of $25.00 to close my account. I have started a new commercial account in the same bank as my other business and will not l use the First Convenience account and have every intention on closing it on day 91.
Also, I should probably mention that after providing all my business formation documents to the bank – and I watched them make copies of everything – on another visit they could not locate any of the information I had given them. I sat there and watched the workers scramble around for about 15 minutes looking for it. I wondered and started to ask if maybe someone had taken it home with them. That is SCARY. I may be a small business, but will not accept being treated this way by any bank ever. Please be warned – I wish I would have read this before going there.

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L
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The complaint has been investigated and resolved to the customer’s satisfaction.
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First Convenience Bank [FCB] - fraud on my account

I was with this bank for over 5 years with no problems at all. Until 05/21/11, i checked my online statement and the bank allowed someone to overdraw my account by $1152.00.. I called the 800# and spoke to a rep and she advised since the charges were pending that the only way I could dispute this was to allow the transactions to post and then file a claim...

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C
5:26 pm

First Convenience Bank [FCB] - draft overdraft charges on daughters closed account

Looking at previous reviews, there isn’t much more that can be said about this bank, but here you go.

My daughter inadvertently over drafted. Within 2 days, the OD charges had run up to $300+. We went down and took care of the charges, as well as closing the account. They tried to get her to leave the account open with a dollar in it. (I'm sure this was so they could find other charges to collect)

We refused and closed the account. 5 days later, a netflix $9.00 charge came in, which sent the already closed account into OD again? At this point, they started adding up daily charges for OD. They kept doing this for 2 months, without any contact. At this point, they sent to collections and are calling her 5+ times a day.

She is a struggling single mother, trying to make ends meet. I could help out and pay these fees again, but whats to say that this wont happen again as the account was already closed.

I put some of the blame for how this bank is preying on people who are having difficulties, on Walmart, as Walmart must know of their business practices, and lets them prey on their customers.

Start taking your complaints to the grocery stores who are hosting these banks.

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C
Jul 08, 2011 4:04 am

I lost my job, the bank knew of my payday loans I could no longer pay. I was told to do an open and close account I did I was given a new account. I came in made a deposit to find out the close I did 2 days before had not prevented the 'closed account' from being charged. The account charges were $39.00. I spoke to a customer service phone rep who originally refunded that charge, however the account was in reality not closed! The bank teller inside had said it was alright, no problem. (ha ) Returning two days later I was told they were sorry, but for some reason it could happen again! "What the?" Should the charges reoccur on an aacount that is closed makes very little sense to me. I was also told if charges reoccur again within 24-48 hours the location manager may not refund me the $39.00 ! OUT RIGHT THEFT! BANKS ARE BANDITS. I by all means will report this to the grocery store manager that houses this bank. I will follow up with a call to the BBB as well,

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W
Jan 30, 2011 4:04 am

You need to cancel the card on file with Netflix. It was a automatic debit every month that was already authorized. When it came through for the month it automatically re-opened the account.

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B
1:44 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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First Convenience Bank [FCB] - personel

one month ago i went to this bank and i had a problem with a check that some one stold. but the employees at this branch were clueless and they did not know what to do when we were explaning that someone had stold a personal check and they dint know what was going on so basicly the staff has no expirience to work in a bank and. oooo and one thin im not...

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F
1:13 am
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First Convenience Bank [FCB] - horrible bank

Well I am taking a stand against the bank, send any and all information about how the bank has treated/wronged you, if you would like to help then please contact: David Espinosa, Legislative aide to: Roberto R. Alonzo district 104 The Texas House of Representatives Phone: 214-942-7104 Fax: 214-942-8104 email: [email protected] Address: 400 S. Zang Blvd Suite 801 Dallas, Tx 75208 We cannot allow this to continue!

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S
2:14 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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First Convenience Bank [FCB] - account balance

The bank put 7 dollars in my account for a referral and I took that card to the store and the man behind the counter did everything with the card and some one from the bank called me and asked about some denial fees and I explained to her and she said she was going to clear my balance!!! Friday july 23 I checked my balance and it said - 45. 97 and today...

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E
7:25 am

First Convenience Bank [FCB] - this is the worst bank ever

This is the worst bank ever! The overdraft fees are utterly ridiculous. Not only do they charge you for overdraft fees on pending transactions but they turn around and charge you overdraft fees when those same transactions clear too! I've literally called 12 times to speak to the branch manager and keep getting transferred to the main swtch board. If you actually want to talk to someone, they charge you $3 which they will overdraft on. I can't wait to cancel my account... Which they will charge you $25 for if it's been less than 90 days since you opened your account... What a crock!

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F
May 10, 2011 4:04 am

I know what you mean. I have tried to figure this out and i keep coming up empty handed. Easy way to solve this is not to overdraft your account. Use cash whenever possible. AVOID paying the bank for NOTHING.

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G
8:42 am

First Convenience Bank [FCB] - can not find a third party

I deposited a check at the bank and they said a third party contacted them and said the check might not be good so they held the funds...but they said that due to confidentiality they couldn't disclose who the third party is and to contact the bank issuer...Can you help me find out who is this third party hiding behind the scene in my bank deposits?

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J
11:20 am
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First Convenience Bank [FCB] - their gliched system double billed me

Be careful! They've caused me so much stress over this... What a nightmare! They are scam artists! After what happened to me, I wonder how many people they've stolen money from. I recieved a call from 1stcb telling me that my account was overdrawn. I was amazed because I knew I had over $350. I told them it was impossible. They kept telling me that i'd...

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P
4:03 pm

First Convenience Bank [FCB] - unbelievably bad experience

In january 2009 I was buying some medicen at cvs when my card was decling and I knew for a fact that I had money in my account. I called customer service they said I need to go to one of their branches so I did and I was negative 1800.00 dollars. I disputed charges that weren't mine but I was denied because I never reported my card stolen. I had explained to them my card was never stolen its been with me. The another person using my card number was doing transaction at the same time I was and I was at huntsville for that weekend and I used it to pay gas and hotel. While the another person used it 15min difference in mesquite. How could I drive from huntsville to mesquite in 15min. Now I receiving call from them to pay that money which I not going to.

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M
May 05, 2010 4:04 am

does it have a Visa or MAstercard logo? if so, they usually will help you with that!

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N
4:00 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

First Convenience Bank [FCB] - awful bank

You are either an employee or I want what you are taking. First Inconviencebank utilizes an 800 number out of Killeen, their headquarters.You can never escalate past the call center even if your issue is beyond what they have the authority to handle(which is pretty much everything) They are currently under federal investigation. Take your money out and buy a clue.

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T
Mar 10, 2010 4:04 am

Why are they under federal investigation if you could post a link to your source so I can make a decision to stay or go I would really appreciate it, since most of my family banks there I would like to be able to give them a good reason to transfer to another bank, but if its true I don't want anyone to lose their money due to others mistakes and shortcomings .
Thanks So much

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J
4:07 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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First Convenience Bank [FCB] - overcharged, mis-charged, harassed and ripped off

Let me start by stating that I've been banking for 23 years. I've had more trouble with this bank than any other bank I've been with in 23 years. Every payday I have to call them. It all started when I first opened my Acct. I cashed a check and deposited half of it. I used my card the next day to make an online payment which they charged me a fee of 34.95...

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C
8:40 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

First Convenience Bank [FCB] - charge twice or three times overdraft charges

Been with the bank for 7 years with no problem until 2009 when i noticed they were overcharging me overdraft charges (35.00) when i still had 200.00 and sometimes they would overcharged me two to three times for nothing i try to talk to them and they gave some kind of story that did not compute . besides that they charge you fees for everything they overcharged me about $350.00 before i decided to close my account. I have other friends that have the same problem . this bank is bad stay away from it

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J
May 24, 2010 4:04 am

They DOUBLE DIP! If you make a charge...they list it as PENDING even after it's not pending anymore and they've already debited your account. Many people don't realize it and they do it to make you overdrawn so they can charge you $35 each overdraft that they INTENTIONALLY caused you to get. They are breaking the law and someone PLEASE contact me when you're ready to sue.

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C
Apr 26, 2010 4:04 am

I have had the same problem with them where I have plenty of money in my checking account before I get charged. I even calculated it one time when I actually got overdrawn and told them that with two transacation that's when I got overdrawn but they charged me 135.00 plus another 135.00 for overdraft fees and the represenative still couldn't give me an exact reason for that. I can admit when I have done something wrong but I know that I haven't and it makes it impossible for people to catch up.

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M
Feb 27, 2010 4:04 am

I have had nothing but problems with this bank! I am now in the process of looking for an attorney to handle my case, as I have tried and tried to work with this bank. They charged me an overdraft fee of 164.00 when I had plenty of money in the account! I finally looked online and I am finding at least hundreds of people that have been robbed just as I have!

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J
5:31 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

First Convenience Bank [FCB] - outrageous overdraft fees

I am angry at First Convenience Bank because they did not bother to call my son to tell him that he was negative and has overdraft fees worth x amount of dollars from many transactions over a period of about a week. I think they are immoral for making money off my son. He is a good citizen and has never hurt anyone in his life. He works hard and goes to...

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M
12:05 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

First Convenience Bank [FCB] - outrageous fees

I have been banking with First Convenience Bank of Killeen, TX now for a few years. The ONLY reason I have chose them as my bank, and have not switched banks is because I became a single mother at age 18 and have acquired enough debt over the years to now have bad credit. First Convenience Bank is the only bank that I am aware of that will give you a bank...

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J
10:37 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

First Convenience Bank [FCB] - overcharged

First Convenience Bank charged me 20 overdraft fees of $34.97 in the amount of $699.00 in one day.I had a deposit of $451 and another for $125 as well as two deposits of $20 a credit for $7.51 and a direct deposit for $203 and $11.70. As stated above I had plenty funds in my account. I called the number on the the back of my debit card to check the balance...

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R
8:51 am
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First Convenience Bank [FCB] - wont return funds

Briefly, relative signed and fraudulently cashed check, after stop payment was issued, bank will not return my funds it's been a year already.

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First Convenience Bank [FCB] contacts

Phone numbers

1800 666 9801 1800 507 0188 More phone numbers

Website

www.1stcb.com
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