First Convenience Bank [FCB] complaints 61
First Convenience Bank [FCB] - worst bank!!
I was buying some medicen at cvs when my card was decling and I knew for a fact that I had money in my account. I called customer service they said I need to go to one of their branches so I did and I was negative 1800.00 dollars. I disputed charges that weren't mine but I was denied because I never reported my card stolen. I had explained to them my card was never stolen its been with me. The another person using my card number was doing transaction at the same time I was and I was at huntsville for that weekend and I used it to pay gas and hotel. While the another person used it 15min difference in mesquite. How could I drive from huntsville to mesquite in 15min. Now I receiving call from them to pay that money which I not going to.
First Convenience Bank [FCB] - scam
I was a First Convenience Bank member until today. I dont have the greatest credit around so I figured a bank who will give me an account great. Started direct deposit an everything was going great until to day 4-16-10. I knew I might have some overdraft fees from previous transactions made earlier in the week. but not 387.00 in overages. That was my whole pay check. But when I went to the ATM on 4-15-10. It said I had money in the account. But what made me overdraft was checking the ATM it told me I had 127.00 left in the account this was prior to this week. So I thought I had money to use on a side job when I didnt. I wonder what is up with not holding the funds that were charged as credit. Any other bank would do that oh no not them they set u up for failure to overdraft. No warning or nothing. So here I am with no money to pay for insurance on mine an my wifes cars, no money for food for our son or us, an no money for gas for us to make it to work to get another paycheck. In my opinion this bank needs to be closed down an rebuilt from the ground up. They need to start taking a look at there customer satisfaction. Which is very poor. Thank You First Convenience Bank you opened my eyes to how low of a bank u really are!
To the check list at the end all of the above.
First Convenience Bank [FCB] - the worst liars
I have opened up an account and I have friends told me about this bank that they ripped their customers off from their customers. They can't take care their customer very will. For an example once you deposit a check they hold that check for 4 to 5 days then they decided to deposit and post it to your account. On the day of 11/23/2010 I have closed my account and I saw the teller wrote the date and enter it in the computer. Then three or four days later they still haven't actually closed my account. So I would like to tell you if you want to find a bank I would not recommened this to anyone.
First Convenience Bank [FCB] - do not do business here
I just recently opened another small business and decided to use 1st Convenience bank since it was located in my local Kroger's Store and they had extended hours. I should have followed my gut instinct to quickly run away when the so called "branch manager" began arguing with me about my business structure. She insisted that business was a Limited Liability Corporation - while I stood there informing her that I had started a Single Member Limited Liability Company, which for tax purposes would be treated as a sole proprietorship. She demanded a DBA - which I didn't have or need, because I do business under the exact same legal name. **For credibility purposes I should mention that - I am graduate student in business (also a bachelor of business) and currently in the process of getting earning my CPA.
No sooner that I had moved past the incompetence of the banks employees - 1st Convenience bank service amazingly got worse. I began setting up my direct deposit, PayPal, Google checkout, shipping and other office supply store accounts - when I realized 1st convenience charged me a $2.00 "POS Denial Fee" per entry - for the verifying deposits and/or setup authorization charges ( which are temporary). I should also add that I made a deposit on January 18, 2011 before noon that as of now (Jan 28 3:18pm CST) still hasn’t been deposited. I called customer service and the young man I talked to couldn’t give a flip about the unfairness of the situation. Right now – I am thinking that enough is enough and I will NEVER EVER EVER EVER do business with 1st convenience bank again – even though I am stuck with them for the next 60 days because I refuse to pay the penalty of $25.00 to close my account. I have started a new commercial account in the same bank as my other business and will not l use the First Convenience account and have every intention on closing it on day 91.
Also, I should probably mention that after providing all my business formation documents to the bank – and I watched them make copies of everything – on another visit they could not locate any of the information I had given them. I sat there and watched the workers scramble around for about 15 minutes looking for it. I wondered and started to ask if maybe someone had taken it home with them. That is SCARY. I may be a small business, but will not accept being treated this way by any bank ever. Please be warned – I wish I would have read this before going there.
I was with this bank for over 5 years with no problems at all. Until 05/21/11, i checked my online statement and the bank allowed someone to overdraw my account by $1152.00.. I called the 800# and spoke to a rep and she advised since the charges were pending that the only way I could dispute this was to allow the transactions to post and then file a claim...Read full review
First Convenience Bank [FCB] - draft overdraft charges on daughters closed account
Looking at previous reviews, there isn’t much more that can be said about this bank, but here you go.
My daughter inadvertently over drafted. Within 2 days, the OD charges had run up to $300+. We went down and took care of the charges, as well as closing the account. They tried to get her to leave the account open with a dollar in it. (I'm sure this was so they could find other charges to collect)
We refused and closed the account. 5 days later, a netflix $9.00 charge came in, which sent the already closed account into OD again? At this point, they started adding up daily charges for OD. They kept doing this for 2 months, without any contact. At this point, they sent to collections and are calling her 5+ times a day.
She is a struggling single mother, trying to make ends meet. I could help out and pay these fees again, but whats to say that this wont happen again as the account was already closed.
I put some of the blame for how this bank is preying on people who are having difficulties, on Walmart, as Walmart must know of their business practices, and lets them prey on their customers.
Start taking your complaints to the grocery stores who are hosting these banks.
one month ago i went to this bank and i had a problem with a check that some one stold. but the employees at this branch were clueless and they did not know what to do when we were explaning that someone had stold a personal check and they dint know what was going on so basicly the staff has no expirience to work in a bank and. oooo and one thin im not...Read full review
Well I am taking a stand against the bank, send any and all information about how the bank has treated/wronged you, if you would like to help then please contact: David Espinosa, Legislative aide to: Roberto R. Alonzo district 104 The Texas House of Representatives Phone: 214-942-7104 Fax: 214-942-8104 email: [email protected] Address: 400 S. Zang Blvd Suite 801 Dallas, Tx 75208 We cannot allow this to continue!Read full review
The bank put 7 dollars in my account for a referral and I took that card to the store and the man behind the counter did everything with the card and some one from the bank called me and asked about some denial fees and I explained to her and she said she was going to clear my balance!!! Friday july 23 I checked my balance and it said - 45. 97 and today...Read full review
First Convenience Bank [FCB] - this is the worst bank ever
This is the worst bank ever! The overdraft fees are utterly ridiculous. Not only do they charge you for overdraft fees on pending transactions but they turn around and charge you overdraft fees when those same transactions clear too! I've literally called 12 times to speak to the branch manager and keep getting transferred to the main swtch board. If you actually want to talk to someone, they charge you $3 which they will overdraft on. I can't wait to cancel my account... Which they will charge you $25 for if it's been less than 90 days since you opened your account... What a crock!
First Convenience Bank [FCB] - can not find a third party
I deposited a check at the bank and they said a third party contacted them and said the check might not be good so they held the funds...but they said that due to confidentiality they couldn't disclose who the third party is and to contact the bank issuer...Can you help me find out who is this third party hiding behind the scene in my bank deposits?
Be careful! They've caused me so much stress over this... What a nightmare! They are scam artists! After what happened to me, I wonder how many people they've stolen money from. I recieved a call from 1stcb telling me that my account was overdrawn. I was amazed because I knew I had over $350. I told them it was impossible. They kept telling me that i'd...Read full review
First Convenience Bank [FCB] - unbelievably bad experience
In january 2009 I was buying some medicen at cvs when my card was decling and I knew for a fact that I had money in my account. I called customer service they said I need to go to one of their branches so I did and I was negative 1800.00 dollars. I disputed charges that weren't mine but I was denied because I never reported my card stolen. I had explained to them my card was never stolen its been with me. The another person using my card number was doing transaction at the same time I was and I was at huntsville for that weekend and I used it to pay gas and hotel. While the another person used it 15min difference in mesquite. How could I drive from huntsville to mesquite in 15min. Now I receiving call from them to pay that money which I not going to.
First Convenience Bank [FCB] - awful bank
You are either an employee or I want what you are taking. First Inconviencebank utilizes an 800 number out of Killeen, their headquarters.You can never escalate past the call center even if your issue is beyond what they have the authority to handle(which is pretty much everything) They are currently under federal investigation. Take your money out and buy a clue.
The complaint has been investigated and resolved to the customer’s satisfaction.
Let me start by stating that I've been banking for 23 years. I've had more trouble with this bank than any other bank I've been with in 23 years. Every payday I have to call them. It all started when I first opened my Acct. I cashed a check and deposited half of it. I used my card the next day to make an online payment which they charged me a fee of 34.95...Read full review
First Convenience Bank [FCB] - charge twice or three times overdraft charges
Been with the bank for 7 years with no problem until 2009 when i noticed they were overcharging me overdraft charges (35.00) when i still had 200.00 and sometimes they would overcharged me two to three times for nothing i try to talk to them and they gave some kind of story that did not compute . besides that they charge you fees for everything they overcharged me about $350.00 before i decided to close my account. I have other friends that have the same problem . this bank is bad stay away from it
The complaint has been investigated and resolved to the customer’s satisfaction.
I am angry at First Convenience Bank because they did not bother to call my son to tell him that he was negative and has overdraft fees worth x amount of dollars from many transactions over a period of about a week. I think they are immoral for making money off my son. He is a good citizen and has never hurt anyone in his life. He works hard and goes to...Read full review
I have been banking with First Convenience Bank of Killeen, TX now for a few years. The ONLY reason I have chose them as my bank, and have not switched banks is because I became a single mother at age 18 and have acquired enough debt over the years to now have bad credit. First Convenience Bank is the only bank that I am aware of that will give you a bank...Read full review
First Convenience Bank charged me 20 overdraft fees of $34.97 in the amount of $699.00 in one day.I had a deposit of $451 and another for $125 as well as two deposits of $20 a credit for $7.51 and a direct deposit for $203 and $11.70. As stated above I had plenty funds in my account. I called the number on the the back of my debit card to check the balance...Read full review
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