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First Convenience Bank [FCB]

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Customer Service

1800 666 9801 (Mexico)
1800 507 0188 (Panama)
+1 800 903 7490 (Customer Service)
+1 254 634 2161 (First National Bank Texas)
+1 800 677 9801 (First National Bank Texas)
+1 866 390 9768 (Hearing Impaired)
+44 800 089 8062 (United Kingdom)
+31 800 022 0016 (Netherlands)
+82 798 148 000 332 (South Korea)
PO Box 937
Killeen, Texas
United States - 76540-0937

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Complaints & Reviews

1stcb.com — they started to steal from my account

OMG. I used the website www.1stcb.com. But after couple of weeks, I started to notice that money started to...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
First Convenience Bank of Texas — excessive overdraft charges

I most recently suffered (Double Dipping) by First Convenience Bank. I have noticed that they will charge a...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
First Convenience Bank — faulty transasations

Proof upon request. I received my taxes direct deposited as usual on at a different bank. This time the Bank...

First Convenience Bank — everything about them

Everything about this bank sucks. More than half the time you can't even access the online banking site...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
First Convenience Bank — denial of access to funds

On Monday November 19th 2012 I deposited a check into my account at First Convenience Bank, a division of...

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First Convenience Bank — bad bank that ripps people off!

I opened an account with this bank in an Arizona walmart and thought it was convenient! I read all the fine...

First Convenience Bank — poor service

Because i live out of state and we have no First Convenience Bank in our state, the branch in AZ said it wa...

First Convenience Bank — federal regulators need to look into this bank

I had been banking with this institution for more than 6 months. During this time I had two overdrafts. One...

First Convenience Bankfraud

PLEASE beaware of this bank. DONOT do banking with this bank. they are gona rob you with their overdraft charges and they give you the wrong information every time. they are very very slow and their transactions take 2-3 days to go through.

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    • Ma
      Marlboro Feb 17, 2011
      This comment was posted by
      a verified customer
      Verified customer

      To make a long story short, my bank card was stolen and instead of the bank helping me, they were trying to make me feel like I was the criminal.Not only did I give them a police report, I gave the claims department my time card from work.Lynnsey continued to tell me she could not help me because she didn't understand why I didn't clock out for lunch at work.Someone was using my debit card as credit.I filed two claims and the bank insisted that they could not help me.When the person overdrew 1200.00 worth of bank fees, the bank still never gave me a courtesy call.I will never tell any one to bank with First Convenience Bank EVER!

      0 Votes
    • Hi
      HighBankFees Apr 11, 2011
      This comment was posted by
      a verified customer
      Verified customer

      Please contact me at [protected]@yahoo.com if you have had bad experience with this bank. I am conducting an investigation and would like to hear from you. Please feel free to email me. Everything said will be confidential. WE need to put a stop to institutions like this one!!

      0 Votes

    First Convenience Bankworst bank!!

    I was buying some medicen at cvs when my card was decling and I knew for a fact that I had money in my account. I called customer service they said I need to go to one of their branches so I did and I was negative 1800.00 dollars. I disputed charges that weren't mine but I was denied because I never reported my card stolen. I had explained to them my card was never stolen its been with me. The another person using my card number was doing transaction at the same time I was and I was at huntsville for that weekend and I used it to pay gas and hotel. While the another person used it 15min difference in mesquite. How could I drive from huntsville to mesquite in 15min. Now I receiving call from them to pay that money which I not going to.

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      First Convenience Bankscam

      I was a First Convenience Bank member until today. I dont have the greatest credit around so I figured a bank who will give me an account great. Started direct deposit an everything was going great until to day 4-16-10. I knew I might have some overdraft fees from previous transactions made earlier in the week. but not 387.00 in overages. That was my whole pay check. But when I went to the ATM on 4-15-10. It said I had money in the account. But what made me overdraft was checking the ATM it told me I had 127.00 left in the account this was prior to this week. So I thought I had money to use on a side job when I didnt. I wonder what is up with not holding the funds that were charged as credit. Any other bank would do that oh no not them they set u up for failure to overdraft. No warning or nothing. So here I am with no money to pay for insurance on mine an my wifes cars, no money for food for our son or us, an no money for gas for us to make it to work to get another paycheck. In my opinion this bank needs to be closed down an rebuilt from the ground up. They need to start taking a look at there customer satisfaction. Which is very poor. Thank You First Convenience Bank you opened my eyes to how low of a bank u really are!!
      To the check list at the end all of the above.

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        • Jk
          jkwaghorne Mar 31, 2012
          This comment was posted by
          a verified customer
          Verified customer

          BOFA was sued successfully for their overdraft policies. The law firm is now going after other banks. I do agree most overdrafts are the responibility of the individual unless the bank screws up. This bank for example will hit you with an overdraft fee when you close an account. Their software has a 5 cent differance in it. So when you close your account you will be 5 cents overdrawn. I know this because I was able to see the screen when I closed my account and confirmed it with the employee. As far as "whythelongfaces" don't pay attention to that idiot. You can look up his account and all he does is spend all day in front of the computer responding to others. No life for this fool.

          0 Votes
        • Jk
          jkwaghorne Mar 31, 2012
          This comment was posted by
          a verified customer
          Verified customer

          whythelongfaces...boohoho Wipe the tears away little boy.

          0 Votes
        • Jk
          jkwaghorne Apr 01, 2012
          This comment was posted by
          a verified customer
          Verified customer

          If your going to ridicule people who post complaints, be mature enough to handle it when people ridicule you. Also, each time you send a response, I have the right to respond. That is not spamming fool. It would be nice if you knew what the hell you were talking about, but it is so crystal clear that your use of the english language reveals you really are just a immature brat.

          0 Votes
        • Jk
          jkwaghorne Apr 02, 2012
          This comment was posted by
          a verified customer
          Verified customer

          I want to thank Complaints. com for helping me get my Bank straightened out. It's a great site and if I ever have the need, I'll use it again.
          "Whythelongfaces" you said "Now, I am a big girl"...all girls weighing over 400lbs are big girls. That's why you got the job at the Carnival Freak show. Keep on sitting in front of your computer doing comments to every post (913) and stuffing your face with ding dongs. That is the closes your ever get to any man sticking something in that big fat mouth of yours. You can post all you wish now and don't have to worry about me showing everyone you want-to-be Ann Coulter are nothing more than rejects of society, because my email was a temp account and I'll never see it. I would say, I'd like to meet you one day and slap some sense into you, but it is so clear your parents did this so many times, you have brain damage. Good luck getting your "crab" problem under control...lmao...
          Later...BEE_Otch

          0 Votes
        • Um
          umbgva Apr 02, 2012

          Thanks for your comments jkwaghorn. They're very informative. Whythelongfaces just likes to pick fights with everyone.

          -1 Votes

        First Convenience Bankthe worst liars

        I have opened up an account and I have friends told me about this bank that they ripped their customers off from their customers. They can't take care their customer very will. For an example once you deposit a check they hold that check for 4 to 5 days then they decided to deposit and post it to your account. On the day of 11/23/2010 I have closed my account and I saw the teller wrote the date and enter it in the computer. Then three or four days later they still haven't actually closed my account. So I would like to tell you if you want to find a bank I would not recommened this to anyone.

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          First Convenience Bankdo not do business here

          I just recently opened another small business and decided to use 1st Convenience bank since it was located in my local Kroger's Store and they had extended hours. I should have followed my gut instinct to quickly run away when the so called "branch manager" began arguing with me about my business structure. She insisted that business was a Limited Liability Corporation - while I stood there informing her that I had started a Single Member Limited Liability Company, which for tax purposes would be treated as a sole proprietorship. She demanded a DBA - which I didn't have or need, because I do business under the exact same legal name. **For credibility purposes I should mention that - I am graduate student in business (also a bachelor of business) and currently in the process of getting earning my CPA.

          No sooner that I had moved past the incompetence of the banks employees - 1st Convenience bank service amazingly got worse. I began setting up my direct deposit, PayPal, Google checkout, shipping and other office supply store accounts - when I realized 1st convenience charged me a $2.00 "POS Denial Fee" per entry - for the verifying deposits and/or setup authorization charges ( which are temporary). I should also add that I made a deposit on January 18, 2011 before noon that as of now (Jan 28 3:18pm CST) still hasn’t been deposited. I called customer service and the young man I talked to couldn’t give a flip about the unfairness of the situation. Right now – I am thinking that enough is enough and I will NEVER EVER EVER EVER do business with 1st convenience bank again – even though I am stuck with them for the next 60 days because I refuse to pay the penalty of $25.00 to close my account. I have started a new commercial account in the same bank as my other business and will not l use the First Convenience account and have every intention on closing it on day 91.
          Also, I should probably mention that after providing all my business formation documents to the bank – and I watched them make copies of everything – on another visit they could not locate any of the information I had given them. I sat there and watched the workers scramble around for about 15 minutes looking for it. I wondered and started to ask if maybe someone had taken it home with them. That is SCARY. I may be a small business, but will not accept being treated this way by any bank ever. Please be warned – I wish I would have read this before going there.

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            First Convenience Bank — fraud on my account

            I was with this bank for over 5 years with no problems at all. Until 05/21/11, i checked my online statement...

            First Convenience Bankdraft overdraft charges on daughters closed account

            Looking at previous reviews, there isn’t much more that can be said about this bank, but here you go.

            My daughter inadvertently over drafted. Within 2 days, the OD charges had run up to $300+. We went down and took care of the charges, as well as closing the account. They tried to get her to leave the account open with a dollar in it. (I'm sure this was so they could find other charges to collect)

            We refused and closed the account. 5 days later, a netflix $9.00 charge came in, which sent the already closed account into OD again? At this point, they started adding up daily charges for OD. They kept doing this for 2 months, without any contact. At this point, they sent to collections and are calling her 5+ times a day.

            She is a struggling single mother, trying to make ends meet. I could help out and pay these fees again, but whats to say that this wont happen again as the account was already closed.

            I put some of the blame for how this bank is preying on people who are having difficulties, on Walmart, as Walmart must know of their business practices, and lets them prey on their customers.

            Start taking your complaints to the grocery stores who are hosting these banks.

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              • Wh
                whocares9111 Jan 30, 2011

                You need to cancel the card on file with Netflix. It was a automatic debit every month that was already authorized. When it came through for the month it automatically re-opened the account.

                0 Votes
              • Ch
                CherK Jul 08, 2011
                This comment was posted by
                a verified customer
                Verified customer

                I lost my job, the bank knew of my payday loans I could no longer pay. I was told to do an open and close account I did I was given a new account. I came in made a deposit to find out the close I did 2 days before had not prevented the 'closed account' from being charged. The account charges were $39.00. I spoke to a customer service phone rep who originally refunded that charge, however the account was in reality not closed! The bank teller inside had said it was alright, no problem. (ha ) Returning two days later I was told they were sorry, but for some reason it could happen again!!! "What the?" Should the charges reoccur on an aacount that is closed makes very little sense to me. I was also told if charges reoccur again within 24-48 hours the location manager may not refund me the $39.00 !!! OUT RIGHT THEFT! BANKS ARE BANDITS. I by all means will report this to the grocery store manager that houses this bank. I will follow up with a call to the BBB as well,

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              firstconveniencebank — personel

              one month ago i went to this bank and i had a problem with a check that some one stold. but the employees at...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              First Convenience Bank — horrible bank

              Well I am taking a stand against the bank, send any and all information about how the bank ha...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              First Convenience Bank — account balance

              The bank put 7 dollars in my account for a referral and I took that card to the store and the man behind the...

              First Convenience Bankthis is the worst bank ever

              This is the worst bank ever!!! The overdraft fees are utterly ridiculous. Not only do they charge you for overdraft fees on pending transactions but they turn around and charge you overdraft fees when those same transactions clear too!!! I've literally called 12 times to speak to the branch manager and keep getting transferred to the main swtch board. If you actually want to talk to someone, they charge you $3 which they will overdraft on. I can't wait to cancel my account... Which they will charge you $25 for if it's been less than 90 days since you opened your account... What a crock!

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                • Fr
                  Frustrated-n-tx May 10, 2011

                  I know what you mean. I have tried to figure this out and i keep coming up empty handed. Easy way to solve this is not to overdraft your account. Use cash whenever possible. AVOID paying the bank for NOTHING.

                  0 Votes

                First Convenience Bankcan not find a third party

                I deposited a check at the bank and they said a third party contacted them and said the check might not be good so they held the funds...but they said that due to confidentiality they couldn't disclose who the third party is and to contact the bank issuer...Can you help me find out who is this third party hiding behind the scene in my bank deposits?

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