First Convenience Bank [FCB] company logo
First Convenience Bank [FCB]
reviews & complaints
First Convenience Bank [FCB]
reviews & complaints

Learn how the rating is calculated

60 complaints
16 resolved 44 unresolved

Is this your company? Claim it and get a lot of features. Read more

First Convenience Bank [FCB] Go to website
ADVERTISIMENT

First Convenience Bank [FCB] reviews & complaints 41 - 60

First Convenience Bank [FCB] complaints 60

I

First Convenience Bank [FCB] - I deposited escrow check

On July 25, 2018, Wednesday, around 11:30-11:45, I deposited my escrow check to the First Convenience Bank locates at 2108 Bedford Road Wal-mart 76021. I spoke with black African woman, big hair...

Read full review
J
Jun 13, 2018

First Convenience Bank [FCB] - excessive overdraft fees

I've had my account with this bank for close to three years. I've never had any major hiccups until I place the overdraft protection on my account . Within the past 30 days, the bank has charged me...

Read full review
J
Mar 20, 2018

First Convenience Bank [FCB] - banking/customer service

The absolute worst bank ever! Do not bank here! These guys ruined a special day for me. Today is my last day in Chicago and wanted to pay off an engagement ring that I was going to surprise my GF...

Read full review
ADVERTISIMENT
T
Feb 13, 2018

First Convenience Bank [FCB] - transferring funds

I was told my account allowed free transfers. Attempting to do so I learned only to accounts within your bank. My payroll card does not have check cashing abilities. I am on loa & part of my std payments are in check needing to cover a bill pay withdraw on another account while bed ridden was the time if this discovery. Please train on the specifics of your options as I was not happy to be digging up change to load on my paycard when I needed to be resting from my surgery's.

R
Oct 24, 2017

First Convenience Bank [FCB] - large deposit on hold for 3+ business days!

This is the last issue I will have with First National/Convenience Bank! I've had too many issues with them when it comes to withdraws, credit/debit purchases, etc. They ALWAYS take the biggest purchase out & hold on to the last ones so that you can overdraft. I've complained with them too many times about this. This last time, I sold some tickets on Ticketmaster for a concert for a colleague of mine. He actually took a loss on this, so the amount I was to receive, was less than what was paid for them. On Friday, 10/20/2017, Ticketmaster deposited the amount into my account. I check my account every morning at 7 am & the funds were there. So I wrote a check to the person I sold them for. Later that day, I checked my account again (I check my account morning & night) & noticed the funds were taken out! I figured it would be in pending status until at least Monday. Well, here it is Tuesday 10/24/2017 & I had to call them to find out what was going on with my money. They finally informed me that my money was on HOLD until I submitted my original receipt from Ticketmaster for the exact amount. Well, the original receipt is for more than that amount & it took me more than 30 minutes to finally speak to a supervisor for him to say that the original receipt will work & that I have to fax it in to the card fraud department with my account information for MY money to be released to me! I am fed up with all of the issues & trying to give them multiple chances to fix their crap! I am closing all of my accounts after I receive my money!

First Convenience Bank [FCB] - Customer service

Calling the customer service support line has been a bitter and unpleasant experience with this bank. The representatives are rude and annoyed with you as a customer. I simply wanted to inquire about a deposit, yet was treated as if I was calling to ask the representative personally for money. The Desoto branch in Kroger is the only reason I have stayed, when I would go to close my account their smiles and warm reception make it almost impossible. However, the phone customer service I have received mad me yet get into my vehicle and drive to close my accounts. Just horrible

M

First Convenience Bank [FCB] - csr & online/automotive system and bank ethics

I was advised by your CSR that overdraft protection would cover me in the event that my account goes negative I would not access any type of fees unless my account stayed negative for 5 days or more...

Read full review

First Convenience Bank [FCB] - not really "overdraft protection"

I have a checking account and a savings account with FCB. I specifically wanted any potential overdrafts to be paid from my savings account. They call this "linking." I thought I had made that clear from the start, but 3 years later, they charged me over $34 in overdraft fees (for a $10 overdraft!). They said that overdraft meant they would pay (in this case an auto debit) and charge me. I would never have agreed to that when I signed up. What a stupid concept.

I didn't know this was a "bad credit" bank--I just liked it at first because it was at WalMart and open better hours. I guess I will be making a trip (with my money) down to Wells Fargo or another REAL bank that can be upfront with how their processes work. My advice--get out of this mess as soon as you can!

N

First Convenience Bank [FCB] - rude, childlike behavior

On November 16th, I approached the bank counter and made a request to Justin, bank employee, to deposit funds into my account which included cash, paper checks, and a wire transfer from Western...

Read full review
E
Aug 28, 2015

First Convenience Bank [FCB] - they took money for the declines and didn't help you to solve the problems

When I signed up for the services of First Convenience Bank, I was told that if I had any problems, the tellers from the company would help me. But when I have serious problem, the teller told me...

Read full review
N
May 12, 2015

First Convenience Bank [FCB] - they started to steal from my account

OMG. I used the website www.1stcb.com. But after couple of weeks, I started to notice that money started to disappear from my account. WTF? I called them and sent emails, but these jerks didn’t react...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

First Convenience Bank [FCB] - excessive overdraft charges

I most recently suffered (Double Dipping) by First Convenience Bank. I have noticed that they will charge a $35.00 fee for pending charges only to find them picking the order when charges are posted...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

First Convenience Bank [FCB] - faulty transasations

Proof upon request. I received my taxes direct deposited as usual on at a different bank. This time the Bank was First Convenience Bank in Tucson at the Wall-mart. Me and my wife filed joint return...

Read full review

First Convenience Bank [FCB] - everything about them

Everything about this bank sucks. More than half the time you can't even access the online banking site. It is always "under maintenance". The other day I had two accounts that weren't even mine on...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

First Convenience Bank [FCB] - denial of access to funds

On Monday November 19th 2012 I deposited a check into my account at First Convenience Bank, a division of First National Bank Texas. I called First Convenience Bank and spoke with a customer service...

Read full review
S
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

First Convenience Bank [FCB] - bad bank that ripps people off!

I opened an account with this bank in an Arizona walmart and thought it was convenient! I read all the fine print and knew about the 90 days of keeping the account open or they charge 25.00 to close...

Read full review

First Convenience Bank [FCB] - poor service

Because i live out of state and we have no First Convenience Bank in our state, the branch in AZ said it was ok to mail a deposit to the branch. That is what i did, and it cost me $5.90, it wa...

Read full review

First Convenience Bank [FCB] - federal regulators need to look into this bank

I had been banking with this institution for more than 6 months. During this time I had two overdrafts. One of the overdrafts was because I was doubled dipped by an automatic withdrawal. I went to...

Read full review
A
Oct 09, 2011

First Convenience Bank [FCB] - fraud

PLEASE beaware of this bank. DONOT do banking with this bank. they are gona rob you with their overdraft charges and they give you the wrong information every time. they are very very slow and their transactions take 2-3 days to go through.

M
Feb 17, 2011

To make a long story short, my bank card was stolen and instead of the bank helping me, they were trying to make me feel like I was the criminal.Not only did I give them a police report, I gave the claims department my time card from work.Lynnsey continued to tell me she could not help me because she didn't understand why I didn't clock out for lunch at work.Someone was using my debit card as credit.I filed two claims and the bank insisted that they could not help me.When the person overdrew 1200.00 worth of bank fees, the bank still never gave me a courtesy call.I will never tell any one to bank with First Convenience Bank EVER!

Please contact me at [email protected] if you have had bad experience with this bank. I am conducting an investigation and would like to hear from you. Please feel free to email me. Everything said will be confidential. WE need to put a stop to institutions like this one!

J

First Convenience Bank [FCB] - worst bank!!

I was buying some medicen at cvs when my card was decling and I knew for a fact that I had money in my account. I called customer service they said I need to go to one of their branches so I did and I was negative 1800.00 dollars. I disputed charges that weren't mine but I was denied because I never reported my card stolen. I had explained to them my card was never stolen its been with me. The another person using my card number was doing transaction at the same time I was and I was at huntsville for that weekend and I used it to pay gas and hotel. While the another person used it 15min difference in mesquite. How could I drive from huntsville to mesquite in 15min. Now I receiving call from them to pay that money which I not going to.

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
1 2 3
ADVERTISIMENT