Firestone Complete Auto Care review: Steer clear of firestone complete auto in Greenacres, FL on jog road!

Been going to Firestone for a long time but had to switch shops when I moved towns. Last year, got a flat and tried the local Firestone. The service wasn't great and the wait was way too long, but I hung in there. Just last Thursday, got home and saw I had another flat. Jumped online right away to book an appointment at Firestone for a new tire. Found a slot for Saturday at 7 a.m. and grabbed it. Then this morning, Friday, I get a call at 9:05 from the Firestone on Jog Road in Greenacres, FL. The guy on the phone sees my appointment and that I need a tire change. I tell him it's just the one tire 'cause of the flat. Then he tells me he can't see me till 10:00. Like, what? I set up an appointment so I wouldn't have to be a walk-in, and now I gotta wait 'cause I'm not buying four tires? That's just nonsense. I'm done with that place and I'll make sure my friends and neighbors steer clear too. They shouldn't be turning away appointments just 'cause it's not convenient for them.

Anyway, I found another shop not too far that's happy to have my business. Firestone really needs to check who they're giving franchises to!