Firestone Complete Auto Care – Firestone Ruined My Car - Run from them!

I heard Firestone was good with Lexus cars so I decided to take my car there to get the starter replaced. When I got my car back it started making this whining noise that wasn't there before. I didn't feel safe driving it so I had it towed back to them. They told me it was the power steering pump acting up so they went ahead and replaced that. But the noise got even worse after that. Towed it back again and this time they said it's the alternator's fault. They replaced that too but the car still whined. They finally threw their hands up and said they didn't know what's up and told me to take it to a Lexus dealer and promised they'd "make it right."

The Lexus dealer wasn't impressed. They told me the Firestone guys used the wrong parts and didn't even install the power steering pump right. It was leaking everywhere and the high pressure line was all wrong. Plus, they didn't even bother with the support mounts. I went back to Firestone and told them they gotta fix this mess or pay for Lexus to do it. They just offered to refund my money and that's it. I even reached out to Consumer Affairs in Tennessee but all Firestone wants to do is refund me.

It's been 2 months and I'm stuck with a car I can't drive. Looks like I'm headed to small claims court to see if a judge can make them fix what they messed up. My car's just sitting useless in my driveway and I can't even think about selling it like this. My advice? Stay away from Firestone. They come off as arrogant and don't seem to care about doing the right thing for us customers. I'm writing this review in hopes that it'll save someone else the trouble of dealing with Firestone.