Firestone Complete Auto Care review: Extremely long wait times

I arrived at store #784196 at my assigned appointment time of 10 am. After 10 minutes, I was checked in for my service- installing 4 new tires, using 2 new wheels and a four wheel alignment. I chose to wait as I was told to expect two hours for full completion. After 2 hours passed I inquired several times and was told I’m next to finish. Finally, four full hours later at 2pm, I was told I was finished. However , when I got to my car, the 2 wheels had not been changed. My car was taken back again and FINALLY finished at 3 pm. I immediately complained to the general manager, Ray, who is the one who checked me in. He asked that I not give a bad review and he could work something out for my next visit. He offered an oil change and I advised that I had just had service on my Mercedes which is different than a regular oil change and I would need something else. I said I’d think about it. When I contacted Ray, he advised all he could offer was a regular oil change which is not appropriate for my vehicle. I am extremely disturbed at the lack of care and concern for my 5 hour wait. Several other customers complained including another woman who also had an appointment who had left and returned hours later only to find no work had started on her vehicle. This was the first and last time I will go to this location and perhaps Firestone.