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Firestone Complete Auto Care

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Customer Service

406 Gallatin Ave.
Nashville, Massachusetts
United States - 37206
Mon7:00 AM - 9:00 PM
Tue7:00 AM - 9:00 PM
Wed7:00 AM - 9:00 PM
Thu7:00 AM - 9:00 PM
Fri7:00 AM - 9:00 PM
Sat7:00 AM - 5:00 PM
Sun7:00 AM - 5:00 PM

Complaints & Reviews

unneeded replacement parts

I brought my 2001 Nissan maxima into Firestone for an oil change and for them to see why my car was running rough. After my car was in the shop for almost 4 hours, they called and said I needed all new spark plugs( at 29.99 EACH), 6 ignition coils, and a mass air flow censor, totaling $1800 for parts and labor. I told them that I would like to take my car somewhere else for a second opinion. When I brought my car to another shop, the mechanic at this shop informed me that I just needed one ignition coil replaced for a total of $150 including labor. I had the other shop fix my car, and they informed me that Firestone had added 3.5 quarts more than needed into my car, he suspected that they didnt even drain the old oil, they just added more. I will never take my car to them even for a simple oil change, and anyone who reads this should do the same unless you feel like throwing all your money out the window.

  • Le
    lemonhead 601 May 24, 2010

    i took my car in for an oil change, @ firestone in blue springs MO. And as always they found plenty wrong with my car the tierod they said on the left side was loose and that I needed 3 tires, and on the estimate was a lifetime alignment package, I told them that I had a mechanic and would look into what they were saying. Now heres the kicker, my ac whitch has worked fine for 9 years now blows only warm air these thieves have to create work I guess. It amazes me that they get away with this kind of crap. Im going to try to meet one on one with the district manager what do you wanna bet he wont meet with me??????

    0 Votes
  • Me
    metalstacker Jul 13, 2011

    Took my car to firestone on Chestnut street in new britain, ct to have my summer tires mounted and balanced and my snow tires removed.

    First they overtorqued my wheels to the point I had to go back to them to have them loosened. (i'll get back to that in a min)

    The best part is they told me that I needed front and rear brakes and of course, I was in luck..they could do it for me! HA...I think not.

    I took the car back and right away noticed the brakes felt like mush. This was NOT the case when i brought it in to them. I ordered new brake pads front and rear and went to go do the swap when I couldn't get the damn lug nuts to budge b/c they overtorqued them. I went back to them and had them loosened, then back home to pull the wheels and get to work. It was at this time that I realized they were full of crap when they said my fronts were 90% worn and the rears 85%. The fronts had at LEAST 50% left and the rears were at 70-80% left. At this point I had already greased the backings of the new pads so I couldn't return them, so on they went. Rest assured I will be calling the manager tomorrow, demanding a full refund AND reporting them to the BBB. I gave them the benefit of the doubt and they screwed me. DO NOT TAKE YOUR CAR THERE! They will rip you off! The pic posted is the new pads on top of the ones i pulled from the car. The bottom pads were supposedly 85% worn!

    0 Votes

I will never go to firestone again, that was a huge turn off for me

First time at Firestone . My godparents have a credit there. They wanted to give me birthday gift to get me new tires for my new car. Strike 1, there prices are way too expensive! I have one of the smallest tires. (93 toyota camry) Strike 2, horrible customer service no hi, hello, or be with you in a moment... Strike 3, they suck at time management they should'nt accept walk-ins if they have an attitude, and are rushung because they were closing in an hour. But i needed new tires to travel later that night. Strike 4, i drove to concord later that night, got to concord, as soon as i park my tire goes flat and is balled around my hub cap! This is the same tire i got done 4 hours ago that day! My godparents were pissed because I took a picture and showed them i could have got into a bad car accident that night! Strike 5, came to firestone with my car on a spare, showed them a picture they totally tried to ignore me and deny the situation! Finally they gave me a new tire for free with an attitude. I will never go to firestone again that was a huge turn off for me.

yes, they are a rip off

I worked for firestone for ten years i have info about them that will blow the you mind... i am thinking of telling my story to the news about them what should i do?

  • Je
    Jen Apr 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Yes, you should do that. I think they did something bad to my car. I took it in on March 28, 2010 . My car is relatively new. I never had any noise backing up. After they did my wheel alignment and brake pads, those horrible noise appears. Please tell me how dirty they are???????

    0 Votes

bad service/treatment

I have gone to Firestone for years and not had a problem. I had my oil changed, oil pressure regulator replaced and a sensor. My oil light had not been working. I fixed alot to the tune of $800 and 3 months later my car engine froze up on the freeway. I had a 3rd pary dealership look at the car.. the "engine people".. they said there was no oil in the car, the oil light never went on.. so thats why the engine seized. I called the number given to me when I spoke with Firestone and was told that since it was A WEEK over the 3 month warranty for an oil change, they werent at fault. When I said no.. you fixed an oil pressure regulating valve and a sensor as well.. and told me my oil light issue was fixed, whats the warranty on that? A representative of Firestone went to the dealership and "took a look".. on visual inspection he could find no reason why the oil was gone from my car. Therefore they told me they were not at fault.. and if I wanted to pursue the issue I had to have the engine torn apart and pay out of my own pocket to discover why this happened, but they were done with it and not at fault. With NO explanation why my oil was totally gone. WOW.. what do I do now??

manager

Hi im a customer at the florida pinellas county firestone on 49th street and i had a big concern about the...

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unethical behavior

I bought 4 Primewell Tires 7 days ago and after 5 days of driving on them one went flat. Brought tire back to...

ethics and overcharging

My son-in-law and I worked on his Nissan Frontier, putting on a new alternator and battery that we purchased...

does not report credit limits

I strongly suggest that anybody who wants to improve their credit score NOT get a CFNA credit card. I know they are the credit company who provides cards for Firestone and Plaza Tire Service. I would guess there are other companies as well. Before applying for a card please make sure you ask if it is CFNA.

The problem is this -- they do not report credit limits to the bureaus. They report your current balance to all three bureaus, but report no limit. An essential part of raising your credit score is having a favorable debt to credit ratio. This ranges anywhere from 20%-35% depending on who you ask. If you have a $1 balance on a CFNA card, your debt to credit ratio on that account is infinitely negative because you're debt is $1 and your credit limit is unreported (which is considered ZERO by the bureaus).

I sent a few letters to their customer service department, and their responses were abysmal. I paid off the card just now, and will be canceling it as soon as the payment goes through. I see no reason in keeping a card that I can't use. My credit limit is $1200 and my balance is $159 but since they don't report a limit my overall debt to credit ratio is 75%. My only other credit card has a $200 limit so it's showing my overall debt as $159 and my overall available credit as $200. It should be $159 versus $1400 which would be about 11%. CFNA refuses to do anything about it since they are "not required by law to report credit limits". So much for customer service. I'm glad I paid it off before they got any of my money.

I'm going to try to spread the word as best I can that this is a horrible practice and extremely bad customer service. I opened this account hoping to increase my credit score, and it has dropped it by over 20 pounds will all three bureaus. I've spent a couple years trying to raise my scores and this just set me back a good six months. The inquiry alone will haunt me for two years.

unethical/scam

I went into the Mall of Georgia location when I noticed 2 of my tires were falling appart from the inside...

brakes

I have brought my van in three times to them, First time : i said brakes dont feel good and are making...

complete rip off

Firestone is a complete ripoff. My 83 year old mom went there for a tuneup and came out with a 2400.00 bill on a credit card she didn't know sh was getting. She thought it was a loan, they told her she could make small monthly payments. They didn't tell her it was at 23% interest. Her car only has 71, 000 miles on it, they replaced the struts, shocks, brakes and a lot more. Attonery General investigators have contacted us regarding our complaint. We hope they stop them from ripping people off.

  • Sh
    shrimpozi May 19, 2010

    I think Firestone follows a business plan that exploits people's lack of automotive repair knowledge and encourages their employees to push people in to unneeded repairs. I recently took my vehicle in for them to investigate a rattle in the suspension. I was told I needed new shocks & a sway bar. The employee told me that the shocks were on sale & that should take care of the rattle-it did not resolve the problem. From dealing with them for several years I get the feeling that corporate Firestone pushes the employees to boost profits by making laundry lists of repairs that may or may not be needed. I do not trust them & I dont do business with businesses that I do not trust.

    0 Votes
  • Le
    Leer0604 Jul 29, 2010

    Shrimpozi, This is not Firestone, but the automotive industry i general. Firestone follows MAP (Motorist Assurance Program) which is the highest automotive regulation company in the world. All recommendations are based on MAP guidelines or recommendations from the vehicle's manufacturer. Another way to look at it in my opinion is what if Firestone did not recommend the things they do, how would you feel when an issue did occur that left you straned and no one had informed you of that potential issue? As you can tell I'm a store manager for Firestone and we see both sides of it. Firestone trains their employees and especially management staff to take care of the customer regardless of the issue. If the shocks did not fix your problem as they stated it would then you should've been reimbursed immediately for that repair. Firestone has an outstanding customer satisfaction system and I can assure you if you inform someone at their district office you would not be paying for shocks.

    0 Votes

major overcharge

Four Spark Plugs Four Spark Plug Wires Fuel Injector Cleaner $381.90 That's right, $381.90 was charged...

overcharge

Shopping trip to Hagerstown interrupted by a split rear heating hose. Told the mechanic/rep at desk that it...

car misdiagnosis and illegitimate repair

Mechanic and business rep named Sherman in May of 2008 told my wife, then fiancee Rachel Johnson that all she...

managers lie to you and employees

I recently started a new job in Clarksville, TN at the local Firestone Complete Auto Care. The second day on...

overcharge/not living up to warranty

On November 5, 2006 in “Good Faith” I purchased Fuzion HRI $64.99, 40, 000 miles limited warranty...

services not performed

So 2 years ago I'm in Firestone to get a wheel alignment, in a moment of weakness the Store Manager...

mark-up on parts and labor

I am writing with a complaint about charges for auto repair at FireStone Complete Auto Care. My car wa...

dammages and treated like i'm stupid

I submitted a BBB complaint about this company on 8.3.09 due to the manner in which Mike Shaw treated me...

safety hazard

A few weeks ago I had all of my tires replaced by Firestone in Lake Zurich, IL. Well, the other day I had to drive to Bloomington, IN to help someone move into their new apartment. The trip was fine--until about 11 miles outside of Bloomington, when my car began swerving (and this was a 60mph road, mind you). I managed to make it over to the right side of the road. Upon inspecting the tire, I noticed a lug nut on the ground. It was one of the lug nuts that holds the tire in place. There was only one in there...all the rest had gone missing. With the help of a police officer, I managed to get my car towed to the Bloomington Firestone. There, they inspected the car and told me that the Lake Zurich Firestone had put on the back left tire very poorly, with lug nuts that weren't tightened all the way. Some expensive Audi part in the wheel had been damaged, and the soonest they could get the part in was Thursday. This was Saturday, and I had to return home (5 hours away) on Sunday. They told me that Firestone would cover the expenses. Well, I have dealt with them for three days now and they had made no progress in talking to claims about covering the expenses or getting my car back to me in Chicago. Finally, this morning, I got called by a man at Bloomington Firestone who suggested that it was impossible that the Firestone in Lake Zurich had made a mistake, and that someone must have unsuccessfully attempted to steal the tire in those few weeks I had it. He said claims would call me later today to handle this issue. They didn't call. Based on the guy's response that Firestone couldn't have made a mistake, I think I have an uphill battle ahead of me to get all of the repairs, towing, and transportation refunded.

  • Wi
    William R. Fish Feb 25, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Now we need the whole story, were there aluminum wheels on this vehicle and did the customer retorque the lug nuts 25 to 30 miles after the tires were put on. The problem with aluminum rims is they oxidize on the back of the wheel and no matter how tight you get the lug nuts, when driving around the wheel will seat on the hub and you may notice
    one or all the lug nuts a quarter of a turn loose, but if left unattended they will all loosen up and ruin lugs and or the wheel. Most people scoff at this but it does happen.

    0 Votes

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