Firestone Complete Auto Care
reviews and complaints

I brought my 2019 Jeep compass in for a check engine light. I was charged 20 dollars for a scan to determine the error code then 90 dollars for a diagnostic fee which involved pulling the spark plugs and coils. I had the plugs replaced and one coil as well as an oil change performed and was totally shocked and surprised that the scan and diagnostic charges were not removed based on the fact that I had the car repaired by Firestone. I totally understand these fees if someone were to not choose to repair the car at the time of diagnosis. For example, I was charged 90 dollars under the explanation that this was to cover the technician's time to pull the spark plugs and coils to determine the failure. I was charged the full price to replace all the spark plugs and they were already removed under the diagnosis fee. The local management has always been polite and attentive to my past service needs, but I was told this was policy and the charges could not be removed. I have literally spent thousands of dollars with this location and don't agree with your policy. This will be my last service with firestone besides the free tire rotation and alignment I get based on all of my car's tires being purchased from this location.

I filed this 2 days ago but did NOT include my acc't #[protected]. I did sign it- Naomi Wade, 15510 W 63 St #111, Shawnee Ks 66217. I was charged $199.00 for a reset that was done wrong & they did NOT correct it, even with FOUR appt's. I was NOT treated like a 'values customer, but as an 84 yr old nuisance. i DID locate my dealership. Paid for another diagnostic , so they could verify the problem. They corrected the problem. I had driven for 1 1/2 months with my engine light on. firestone did NOT care. Luckily, it was corrected before the extreme cold we experienced OR my engine would have been damaged.

On January 16th, 2023 I took my car in for coolant exchange and brake fluid exchange!

I schedule an appointment, two about 2 weeks prior to January 16th, 2023

My schedule was for 9am, I reached Firestone car care about 8:45 am

However I didn't get out of Firestone until 11:35 am...When I was about to leave, I notice dirt on driver side a pillar trim. So. I emailed pictures to the email address that I received from Firestone.

so about 2 hours later I checked the coolant levei and the coolant resevoir was completely empty.

So I called Firestone to make mention of this issue, I was in formed to bring my 2018 Infiniti QX60 back to the service center.

So the team member that initially done the service took the car back in to the service bay.

When I tried to express my frustration, the center Manager showed no empathy!

I'm really not happy with my experience or the service!

I want to hear from you!

my contact info:

Felix Smith

1448 Thomson Road

Abington Pa 19001

[protected]

I am VERY UPSET! My 2003 Suburban with 132k plus miles on it all of a sudden started to ride poorly like there was a tire problem. I took it to Firestone in Melbourne, Florida at Hibiscus and Babcock Street. James looked at it and said he couldn't see any problem with the tires except that the one tire looked out of balance, because the weight looked like it had moved over. He said he did not see any immediate danger. He said he was making an appt. for 11am on Sunday. He failed to tell me there was no one who knew anything working. I took it at that time and they looked it over, never put it on the lift and came in and told me they couldn't find anything wrong. I asked them if someone could drive it. Finally the young person working on tires took it for a ride and said he felt something in the rear driver side tire area. They told me that I had to have another appt. on Tuesday because the guy who knows anything would be there then. James made an appt for Tuesday at 1pm. I did not know what they did after the guy drove it. It seems to me that he should have put it on the lift and tried to see what he heard when he drove it at my insistance. I left the shop and was driving home when all of a sudden I heard my car slam down and saw my rear tire fly off across the road and into a ditch. When I called James, I asked him if they put it on the lift after he heard the noise in the rear tire area. He said no. I said why not? I had told him before I ever made the first appt. that I was going on a trip and wanted it checked out. I am furious, my car is damaged and I am waiting for a tow truck to pick it up and bring it back to your store. I am highly offended. This could have been avoided with competent service which I did not receive.

Susan Benjamin!

January 13th, 2023. Firestone Complete Auto Care, Fort Leonard Wood, Missouri. I went to get my tires rotated, which I had purchased at Firestone. The mechanic came out and said I can't rotate your tires, the tread is too low. I said okay, can we prorate and get new tires. He looked up my information, and said you got new tires at 65,000 miles which was put on in April, I said no that's not correct, it was 35,000 miles, today my vehicle has 69,512 miles on it. Tires that were supposed to last 75,000 miles lasted less than 35,000 miles. They said my tread was unevenly worn so that it is not covered under tires. I said wait a minute, what would cause that, he said, if you had in correct tire pressure that would cause it, I said if that's the case, the only people that have touched these tires is your mechanics. I would take my vehicle in every 5 thousand miles for tire rotations, and I have a life time alignment with Firestone. He said you need to check your tire pressure every month, I said no I don't, my vehicle tells me if my tires are low, and if that happens I bring it in to you. Which has happend twice, and they have checked the pressure on the tires. They said it is not covered under warranty for the uneven tread. I said I bought the tires here, I have been a customer here for at least 10 years or more, the reason I buy the tires here is for the warranty. Now you are telling me that I have no warranty. I called customer service, and they basically told me the same thing. I feel like I have been totally ripped off by Firestone. I will never buy tires from Firestone again, and the customer service at Fort Leonard Wood, MO is terrible. I do not appreciate being felt like I was lied to. I was very professional and polite, but I let them know that I will not use their services again, except for an alignment, because I have the lifetime warranty, and I really have no choice now. I feel like they are just taking advantage of the military, because they have a captive audience, and just don't care.

I scheduled an appointment to have my tire looked at because it continues to loose air. I show up at location #3011885 in Frisco, Tx and they tell me they can’t guarantee they will be able to look at my car or have it fixed today and it will more than likely be tomorrow before it will be available for pick up. They told me they had one technician working and he was running late. I am unable to be without a vehicle as I have a pet service business and I need to have a vehicle for my job. They suggested that I try another location to see if they could help me. I went over to the Little Elm, Tx location #745096 & spoke with Mitch. He told me they had 6 vehicles left over from yesterday so he couldn’t promise they could fix my tire today. He suggested in the future calling at least 48 hrs in advance for any services needed like oil changes, brakes, etc (which doesn’t really work if I end up getting a flat). He was very helpful and courtesy. I scheduled an appointment in a couple of days and he checked the air in my tires and added air to the low tire.

My issue is why should I continue to purchase tires, road hazard and lifetime tire rotation when I can’t even get in within a reasonable amount of time to get my car repaired. Why continue taking appointments if you haven’t completed work on vehicles from the previous day?

At store #[protected] Shipyard Blvd. Wilmington, NC 28403 2:55PM

Needed a lamp on passenger side (front) of my car BMW 328I.

Had my own lamp, but Mr. Tyler said he couldn't use my lamp. Understood.

I waited 1 hour, thinking that he ordered the part. He came to me after an hour saying that he didn't have the part, but he used my lamp and said he wouldn't charge me for the lamp. However, he charged me $147.00 for labor. I think that he took advantage of me. If he had come to me and said that didin't have the part, I would have gone elsewhere. Now I won't be buying anymore tires from Firestone. Thank You.

I don't know who you have running the Southgate, Michigan Firestone, but, you need to get new employees in that store. I took my car in two times and each time they told me that there was nothing wrong with my tire. And two times they put air in it. One time I even had my car towed as I didn't want to ruin the rim. They told me that they inspected the tire and nothing was in my tire. How wrong they were! I took my tire to another place and when they removed the tire, sure enough, there was the object in my tire. It was plainly seen and they even pointed it out to me. I am a loyal customer of Firestone and I have to admit that I am so disappointed, I doubt that I will return as a customer unless you get some reliable people into that establishment. I had my car in on December 21 and 26, 2022.

Firestone Hackensack, NJ 541 River St Store #1015 Managed by GEORGE RODRIGUEZ

12-27-22 8am I arrive at Firestone I have a tire with low pressure. No tire on hand needs to order. I decide to replace all 4 tire. Left the car overnight

12-28-22 call to verify the cost was told the tires will be delivered and will receive a call. I got no call 5pm I go to get my car. Was told the car was not done and the service man couldn't even tell if the tires have arrived.

Firestone is a tire place it should not take over 32 hours to replace tires plus I am out of pocket for the cost of taking an Uber to and from work with no results

I have been a customer for over 18 year. I will not return

Carol Dapcic [protected]

On December 4, we dropped off our Dodge Ram for a new set of top-of-the-line tires, an oil change, and for our front headlight to be repaired at the Hixson location in Tennessee. Our ticket number was 394105. The total cost was 1782.49. Upon paying for the transaction, Lars Guthrey, made an embarrassing remark that my husband did not pay for the services rendered. Upon looking at the transaction, the old Firestone card that belonged to my husband that we were told was active was not... even though it mistakenly appeared green/active on the computer screen the day before when we purchased the services. My husband stated, "No big deal, my wife can apply for the card while I return to work." I was in the car and walked in and signed up for my own Firestone card but was upset by the rude insinuations that Mr. L. Gunthery had made about my husband not being able to pay for the services. He also made the remark that I may not be able to get the card automatically either if I had credit trouble. I assured him that I had excellent credit and he rolled his eyes. I also added that my husband's credit was better than mine after he humiliated us in a room full of customers. Upon leaving, I hopped in the truck and as I was pulling out, my husband noticed the light was still not working on the vehicle. He walked back in after dealing with this rude employee and told him the vehicle's light was still out. Another man at the register (stocky build) stated that I could pull in a bay and they would look at it. I waited for about 45 minutes and was told it was a wiring issue that required a part that they did not have, but this should do for now. It lasted a couple of days, but then the same light was out again on the truck. After speaking on the phone several times about their busy scheduled appointments, we were told to drop the truck off again today 12/22/2022. Upon leaving the truck there, Mr. L. Guthery stated that there would be a $60 charge just to look at it. My husband explained that it was already included in the price when we left it for the new tires, oil change, lights, etc. He stated that it was not included on the ticket. So, he would be charging us. My husband got back in the vehicle with an itemized statement. (The only statement that was ever shown to us since dropping off the vehicle on 12/2.) As, I read over this new statement that suddenly appeared... I went inside for clarification. Mr. Gunthrey was extremely rude again. He insinuated that we were trying to pull a fast one over on them. I stated that we just paid over 1700.00 on services with your establishment and they were not going to stand behind what they promised which was a minor detail. He stated he never sold us the tires, he never promised us anything. The stocky man that did was on vacation. I stated that this was ridiculous, and I would like to speak with the manager about his outrageous comments. He stated he was the manager. I said I would wait for the general manager over the store when he continued to "mansplain" the situation to me. My husband told him to stop being rude to me and we both continued to wait for Matt McCorvie to help us. Mr. L. Gunthrey was very ugly in the way in which he spoke to me in front of customers and staff in the main retail area. My husband even asked him to stop. I am an educated woman; I did not use foul language. He just continued to say that I did not need to yell when I asked for his manager for the 3rd time. I finally stated that I was done talking to him and waited by the register. Our truck is currently waiting at the Hixson location for the 3rd time to be repaired. Hopefully, it will be repaired this time. However, you have lost our business, our family's businesses, and our friends. Standing behind your word still matters. Kindness matters. Respect matters. Mr. Matt McCorvie saw Lars Gunthrey's unkind remarks firsthand when he tried to help resolve the issue. There is a clear breakdown of communication in the front office which is sad because you have talented technicians in the bays. Even Mr. Matt McCorvie confided in us that this was the third time that they had been cussed out today. I assured him that I was not using foul language. I just demanded what I was promised when I paid... even though I

was never given a printed receipt.

Thank You,

The Brottons

I went to the Firestone store at Maidson Avenue in Sacramento CA on December 21, 2022, for spark plug replacement and fuel cleaning step 3. I worked with 9 Nathaniel who didn't do what I asked to see the spark plugs. He showed me a video and said he threw them away. I asked for a military discount, and he forgot to apply it to the fuel system cleaning. He declined to provide a receipt and said I could use the online version for a sale of over $400 that I wanted to be itemized.

I came back to Firestone because of Issacs's superior CS and will not be back due to Nathaniel's smug attitude and inability to do what he said he would do.

my phone number is [protected], Scott Mekelburg

I have the receipt which according to your website cannot be uploaded so email me for that, however you owe me a refund for over charges stemming from work done on my vehicle today of which the clerk did not enter the coupons from your website. I ended up with a $200 plus total. I would like a reversal of the coupon amounts.

I seek a prompt response to this matter

Thank You

Mr. Breter

I scheduled an appointment on November 11th, 2022 at 10:00 am to have a full set of tires that cost me $209.99 each for a set of four tires. And Kathy helped me make my appointment at the Coon Rapid, Minnesota Firestone Complete Auto care. She said I would receive $150.00 off when I paid for my tires and that I would get another $100.00 Visa gift card. She never said I had to go online to claim my rebate. I called customer service today to see where my $100 Visa gift card was. She asked if I had a claim number. I asked why? She said I had to go online to claim my $100 Visa gift card. I said Really, no one told me I had to go online. She said that,,,that promotion ended on December 9th. I feel I got robbed. This is so Unfair and I feel someone should fork out the $100 Visa gift card. If not you'll never see me buy Firestone tires and I will make sure I don't refer any family or friends to Firestone again. I'm not happy with Matt at the Coon Rapids Firestone Auto Care he basically said "Well you have to go online to claim your rebate". Well I would of if they would of told me that I had to go online. But nobody said anything. Thanks!

On 11/11/2022 I took my 2008 GMC truck to Firestone located at 8895 Lantana rd. lake Worth fl 33467. I notice inter tire wear I was told after a few hours the in order to fix my problem it will cost about $6000 verbally and written. I ask what I could get fixed right now he said he could fix somethings for about $3000. I pick up my vehicle and took it to All import's car repair on11/12/2022 located 410 south H street Lake Worth Fl 33460. I was told what my issues was on my suspension and was repaired for about $1300. I called corporate to file a complaint after numerous calls I finally spoke with someone who referred me to the area supervisor who would contact me he never did. But instead, the store manager contacted me I told him I wanted to bring my vehicle to the shop so his mechanic can show me where I needed $6000 worth of front-end work, he did not respond to my request. To this date I never received a call back regarding this serious issue.

I had called the firestone in linden nj 3 days ago and I was told that the oil change on my sister's Honda accord was $88.23 tax included my sister went and and they charged her $112 for oil change she gave them the $15off coupon and they charged $96.86 this is insane and illegal it is called price gouging the price was supposed to be $88.23 and minus $15 coupon so it should have been $73.23 I guess over charging a woman is your way of saying merry Christmas to your good customers who are woman so here is the deal you will have to rectify this problem quickly like within the next 2days or Monday morning I have no choice but to file complaint with consumer affairs and let them handle it I have my credit card plus my sister has the reciept from store