Firestone Complete Auto Care
reviews and complaints

we keep geting bills. it is not us
Service Advisor: 5 TATE Wheel Lock:
Customer Details: Vehicle Details:
NEWMAN, MATT
Alt. Auth. Name & Phone:
N/A
Technician: 55 CHAU
VIN #: 1C4JJXP67MW677084
Rev Hist Unit Extended Job
Description /Article # ID Qty Price Price Total
COMPLETE VEHICLE INSPECTION 3 05 10.00
***BOSS STATES THEY ARE GETTING A BAD VIBRATION
IN THE STEERING WHEEL, POSSIBLE WHEEL BALANCE
ISSUE
Battery Test Results:Your battery is measuring within the
manufacturer's specification for required CCA. Your battery
has sufficient power and should reliably start the vehicle.
You're recommended to have your battery tested after 90
days.
VEHICLE INSPECTION 7028789 55TN 1 21.99 21.99
LBR-DISC Price Match/Match Competitor Offer 7004302 55T -1 11.99 -11.99
ALIGNMENT SERVICE (LIFETIME WARRANTY) 03 189.99
LIFETIME WHEEL ALIGNMENT 7005229 55TS 1 209.99 209.99
LBR-DISC $20 Off Lifetime Alignment 7001681 55T -1 20.00 -20.00
TIRE ROTATION W/ LIFETIME BALANCE 1,3 05 55.96
***ALL VEHICLE SUSPENION COMPONENTS APPEAR TO
BE FINE. NO MAJOR CONCERNS. WHEN CHECKING TIRE
BALANCE TECH DID FIND TIRE TO BE OUT BY AN OZ.
WHICH COULD LEAD TO VIBRATION IN THE STEERING
WHEEL.
***UPON CUSTOMER REQUEST
TIRE ROTATION - NO CHARGE 7001119 55TS 4 N/C N/C
LIFETIME WHEEL BAL LABOR (JOBS) 7013198 55TS 4 18.99 75.96
LBR-DISC Price Match/Match Competitor Offer 7001665 55T -1 20.00 -20.00
ORDER NOTES
MANUFACTURER'S RECOMMENDED MAINTENANCE: ENGINE OIL (REMOVED -
[TECHNICIAN DETERMINED SERVICE IS NOT NEEDED])
!BOSS WILL PICK UP VEHICLE TUESDAY MORNING
All parts are new unless otherwise specified.
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0n 11/12/22 I took my 2014 Jeep Patriot to Firestone Complete Auto Care (store #[protected] W Montauk Hwy West Babylon NY 11704 for an inspection & tires. Service Department was not able to get the car to pass inspection after I spent $4202.24. Manager told me to take to a dealership - Empire Jeep in West Islip NY passed the inspection and fixed the substandard repairs done by Firestone.
I paid $7473.85 to Empire. PLEASE REFUND $4202.24 TO ME.

I wanted to make you aware of some issues I have with my local firestones in the Bradenton Florida area.

I have been a loyal customer for over 20 years, but lately I question if I should continue my business with firestone.

In the last 3 or so years I have had the front end of my F150 worked on at least twice. I have had to replace ball joints, rocker arms, control arms etc. at least twice.

I was told both times that the parts offered by firestone were out of warranty, by a month or so. I have had vehicles for 40 years and never had this much front-end work total on all my vehicles combined.

I have a total mileage of 127,000 on my 2008 Ford F 150 which averages to be around 9000 miles per year, well under the average mileage.

I can do all the work myself but due to getting older I prefer to have someone else do the work, but now I have to do the repairs. My opinion is that either the parts are not properly installed, or you offer substandard / cheap aftermarket parts. Feel free to look back on all my service/repair records and you will see it's true as Firestone is the only place I have taken my vehicle since it was out of warranty.

On a separate incident. This is a timeline of events of the last week.

I Called the firestone on Lockwood ridge and SR 70 last Sunday 2/5 to have a tire patched, I was told they were busy but "would definitely get me in". Once we arrived 20 minutes later the associate said he could not get us in.

We proceeded to the Firestone on 301 in Bradenton, they were busy but took the vehicle. We called on Monday and were told the vehicle would be ready at 10, called at 10 was told the vehicle would be done by 11:30 called at 11:30 told the vehicle was ready to pick up, when we arrived the vehicle had just been pulled in the bay. Apparently, the guy at the counter didn't know our Jeep from another jeep.

I asked for the area/ district managers # and was told they couldn't give out the number, but they took my name and email and assured me he would be in touch, that was a week ago. I received no call/email.

When my wife went to pick up the vehicle the shop manager seemed annoyed that he had to deal with her again, he's extremely lucky he didn't pull that with me, I would have demanded the area mangers phone number right then.

I'm sure this means nothing to you, and nothing will be done, maybe I'll get a form letter saying how you sincerely apologize and will retrain employees / offer better customer service.

It's a sign of the times that most people don't care about performing a function properly and backing that performance.

This company has severely deteriorated in the last few years.

Regards,

Paul Lupoli

In May of 2022 I went to Firestone for an alignment after replacing upper and lower control arms. I was told I needed a new camber kit. I ordered the kit and installed it in June. I took it back to Firestone for an alignment after installation. 2 days later my alignment was already out so I took it back, they aligned it again. Since then I have had nothing but problems with my front end. Upper control arms are failing, wheel bearings/ hubs failed, unusual rotor and break pad wear, unusual tire wear. I took it to a GM certified shop and was informed that the camber / caster bolts had been tightened to the point of bending the brackets. Potentially totalling my truck. On January 13th I was in contact with the Firestone shop that did it, they were very unhelpful. I then contacted corporate who put me in contact with the area manager. Did not receive a call from him. Got back in contact with corporate January 18th who put me in contact with the regional manager. Received a call from him on January 21st and explained the situation. Was told I'd have a third party inspector contact me to look at it and verify the damages. I have yet to receive the call. Contacted Corporate on January 30th and was told they would let the regional manager know I was trying to reach him. I currently cannot drive my truck as I have been advised it is unsafe. I'm just looking for them to make it right so that I have a vehicle again. Before this incident my truck has been regularly maintained and in immaculate condition. This is / was my dream truck and have put a ton of time and money into it

August 12, 2022 Invoice #193396, I took my vehicle to store #310819 because my brakes were making a noise, no black dust.
I was advised to have the brakes and rotors replaced on the front with a brake fluid change. They also told me the back brakes and rotors needed to be replaced.
They also told me that the cabin filter, and battery needed to be replaced.
I am Ok'd the front brakes/rotors/brake fluid.
No one asked about the battery protectant... but I just saw the charge.
Total Cost with oil change: $551.50

My brakes continued to make noise and emit a huge amount of black dust around the wheel, and the wheels were hot to the touch. My friend, a mechanic, saw my wheels and said that I have bad brakes. I told him I just had them replaced. He suggested I return to the store.
Sept 2022, I called the store and the female who answered told me they couldn't get me in for at least a couple of weeks and then I would have to leave my car with them for an undetermined time. I am single and this car is my only form of transportation, I told her that I couldn't. I asked to speak to the manager.

Sept 21,2022, Invoice #194351, the manager (not certain of the name Joel or Chris) got me in. At the end of the visit, the manager told me he changed the rotors and brake pads again. This time using a higher quality pad. The manager was completely stressed out and left employment before November 1, 2022.
November 1, 2022, Invoice #195177 I returned to the same Firestone store with same problem and a dragging sensation in the front wheel area. The new manager (Jason? from New York or New Jersey) said they would "lube" the calipers, which appeared to be in good working order. He also stated that if it continued, he would put Honda brake pads on. He suggested that I "ride" the brakes. Nope, never have. I am 72 years old and have never had this brake problem in my driving life.

He reminded me about the back brakes. I told him I wouldn't have them replace the back brakes if they can't make the front brakes function properly.
December 30, 2022, Invoice #196471 I returned to the same Firestone store for an oil change (I had an apt.) I told the same manager (Jason? From New York or New Jersey) as in November, that the brakes were still bad, the manager said "I can't do anything about that". The phone was ringing off the hook and Jason (?) seemed stressed. Picking up the phone and hanging it up on occasion without answering. (I sat in the lobby for quite a while).

January 25, 2023, I took my Honda to Fisher Honda in Boulder for a brake inspection, because of all of the above and the front brakes were "shuttering" when braking.
They told me the front rotors were warped and there was no lubricant in the calipers. I had them replace/repair the front and back brakes and rotors. They lubricated the calipers.
The car drives and brakes like a new car. $603.12

By the way:

The battery is fine and has been. I had it checked at Advanced Auto Parts after visiting Firestone. Also had it checked at Fisher Honda, the battery doesn't need replaced. The cabin and engine filters do not need replaced either.
Isn't there a law against taking advantage of an elder; is it Elder fraud?
The car had 95,305 miles in August. Now it has 104,036 with now three new brake and rotor jobs a bit excessive, or did the work ever get completely done? Were the rotors replaced, or did they just say they were?

I think I did my due diligence in trying to get this store to correct the problem that didn't exist prior. I paid in good faith, I returned, giving them a chance to correct the problem. They aren't capable or just don't care. Also, trying to upcharge me for replacements I didn't need.
I feel that you need to return $551.50 I paid on my personal credit card. I also want you to close my Firestone Credit card that they talked me into. I have not used it and won't.
Side Note: My daughter was having four family cars serviced at this store. They experienced substandard service as well and are no longer patronizing this store.

I did make an appointment for wheel / tire alignment & preventive maintenance automobile inspection. Car was slightly pulling to the side when driving at reasonable & moderate speed.
After visual inspection at Firestone in Round Lake Beach, IL 60073, suggest replacing a whole wheel bearing kit from one of the wheel.
I declined the suggested work after Approx estimate around $600.00 for ONE WHEEL BARRING, this is for one wheel bearing! = Maximum 30 minutes to repair!

It is super easy to replace this part, mechanical speaking.
After my visit with R-L-B, FIRESTONE 60073. And drove it for just a few miles! The problem remains, I took the car to another reputable mechanical store, the diagnosis was just the wheel nuts were not installed to OEM Torque Specifications, wheel nuts were installed way under torque specifications for the tire and rim to be secure accordingly, tire and rim was a little loose causing it to move back and forth.

Now the wheels were previously rotate and balance at Discount Tire at 60073. And they failed to do what the OEM specifications recommends. Once again, this is at Discount Tire in Round Lake Beach, IL. and not firestone!

Firestone failed to ;
• Practice Honesty
• Follow through Check, with accuracy and pride, what a Certified ASE technician does.
• Failed to communicate honesty, they never told me in writing or document that the alignment was NOT done.
• I pay $ for a service (multipoint automobile inspection) and Failed the test
• They give me a work report performed documentation of my vehicle with inaccuracies
• I rescheduled an appointment with the manager by the name of Dennis Odonel, managing partner of FIRESTONE at Round Lake Beach, IL.
• When I show up at my 9am appointment they couldn't take, they were overwhelmed & overbooked, The manager partner double book the alignment with other patrons.
• At the end, wheel alignment was done correctly and with a document so call Wheel Alignment Specification Worked Report.
• Alignment is Performing great 👍 now.

My neighbors and I are discouraged for the past discrepancies, and we are in doubt with the misrepresentation of the Firestone in my neighborhood!.

The Oak Ridge TN store

On Jan 6, 2023 I had an oil done on my truck. A day or two before I stopped in at the store and verified that they could service my truck, I also asked about the price of an oil change. I was verbally quoted $200. On arrival to pick up my truck after service I asked how much it was. When the bill was totaled up it was $675. After fussing with the attendant the bill was lowered to the $250 range, After this happened I spoke with the district manager of the store. I thought everything was straightened up. Until I asked this week how much it was to reset my tmps system and was told $100 maybe more. After being told this I called another Firestone store was told $21. When I asked the Oak Ridge store why so high I was talk dirty to and hung up on. Is there anything that y’all can do to fix customer service in this store

Called to make an appointment for an inspection required by Lyft. I offered my name and number but the guy said “ just come in at 5:30 on Saturday and Ken Wylie will take care of you. I drove an hour to get there, pulled in at 5:25 and they were closed. I called. Ken answered. He refused to help me because he was “closing out the register.” He said to come back at 7:00 am Monday. This place is a joke.

Hello,

I wanted to file a complaint about some very dishonest activity that took place recently at the Broad Street Firestone in Fairborn, Ohio. On Tuesday January 17, 2023, I contacted the Firestone Service Station located at 550 N Broad Street in Fairborn, Ohio. I had made an appointment for January 20, 2023 at 4pm. The purpose of the appointment was to mount & balance 4 tires on my F150 4x4, then perform an alignment. While speaking with the Technician on the phone I made certain to get a verbal quotation in the amount of $188.15 for the work to be accomplished. In accordance with the appointment being made, I arrived at the Broad Street location on January 20, 2023 at approximately 3:50 pm to drop off my truck and upon my arrival the first thing that was requested of me was to electronically sign a document that said that I acknowledged the provided estimate and was in agreement with the estimate that had been provided. I explained to the technician that I would actually need to see the written estimate before I would sign anything. At that point the, technician turned his computer screen in my direction so that I could see the quoted price of $188.15 and I then signed the document based on the quoted price of $188.15. I left my keys with the technician then exited the facility knowing I had done my due diligence with a printed Quote in my hand for the amount previously stated. I also know that from a consumer standpoint, and according to state law in Ohio, if you have been provided with a printed quote, then the service provider can not exceed the quoted price by more than 10% of the quoted price without prior authorization. I had only been gone from the facility for approximately 5 minutes when I received a phone call from the Firestone Store Manager who informed me that his technician made an error in providing me the printed quote, and the actual price was going to be $218.15. I explained to the store manager exactly what had been agreed to which was the mounting and balancing of 4 tires followed by the alignment for the quoted price of $188.15 and that if the firestone technician had made an error on the quote, then the honorable and professional thing to do would be to honor the quoted price because the error was not made by me but his store representative. The store manager immediately stated that he was not going to honor the price and I informed him that I would be coming back to talk to him. When I reentered the facility it was very evident that the store manager was ready for conflict. When I walked in the store manager handed me the keys to my truck, and once again, I made the statement that the right way for him to conduct business was to honor the quote that had been provided and he told me that he would not honor the price and it was not his responsibility to take a loss because his technician had made an error. Heated words were then exchanged between the store manager and myself including explicatives that came from the store manager towards me.

I have been a resident of Fairborn, Ohio for 2 decades and in spite of any indications that you may get pertaining to this particular location, the vast majority of Auto Service Centers in Fairborn, Ohio are always extremely busy and I guess the fact that this Firestone location had absolutely no vehicles waiting for service outside and there was only 1 vehicle inside the store being worked on should have been a red flag, unfortunately I ignored the obvious indications and attempted to conduct business with Firestone, Fairborn. The store manager has gained a reputation for being dishonest in our community as evidence on several social media sites and now I have witnessed this dishonesty first hand. My recommendation would be for Firestone's Corporate Office to conduct a survey focusing on similar businesses in Fairborn and the amount of business they generate in comparison to the obvious lack of business generated by the Firestone, Fairborn Location. I'm certain you will find that the Firestone in Fairborn fails in comparison with its competitors and as a Quality Manager, my further recommendation would be that Firestone Corporate conduct a "Root Cause Investigation" into why their is such a lack of business at this specific location. I'm certain you will find that due to the abrasive and dishonest method of the Store Manager conducting business, your profit potential for this specific location has been severely diminished and allowing this Store Manager to remain in that position will only ensure that the lack of business being done at that location will continue to be dismal in comparison to all other similar business types in this geographical location.

I dropped off my car on Tuesday, 1/17/23 at 5 pm at the Firestone Complete Auto Care located at 32525 Gratiot Ave, Roseville MI 48066. My car was vibrating at 40+ mph and I had purchased 4 new tires in around May-June 2022 from this store. The tires were still under warranty and I thought that perhaps it was the tires again. The vibration and noise felt exactly like when I had to replace the tires. I wanted Firestone to look at and diagnose the issue. Unfortunately, they were not able to get to my car that evening. The car stayed in their parking lot overnight.

I called Firestone on 1/19/23 after I restarted my phone, which was not working properly, and a new voicemail came through from their store manager, Gary. The voicemail was very generic and was dated 1/18/23 at around 2 pm. Firestone did not try to contact me again on 1/18/23 to my knowledge. I returned the call and spoke to Brian. Brian told me that the car that was parked next to mine was broken into by a homeless person and set on fire at around 6:30 am 1/18/23. My vehicle, a 2019 Malibu LT, was parked directly to the parked cars left. My car suffered severe fire damage from the fire. I called my insurance company, Progressive. Progressive was told by Brian that the car that was set on fire was an abandoned vehicle and the owner was deceased. So, Firestone was negligent in that they had an abandoned vehicle parked in their parking lot that was set on fire and now I do not have a car. I called Firestone's Customer Retention line after I spoke to my insurance on 1/19/23. Firestone didn't even start a claim with corporate or report the incident, at all. The representative asked me if they provided me with a rental vehicle. I said no, it wasn't even offered. She called the Roseville Firestone and because the store manager, Gary, was off Thursday and Friday - I couldn't have a rental authorized. She sent the claim up the ladder or so she told me. I haven't heard back from them and it's now 1/22/23.

I also spoke to the Roseville Fire Capt. who asked me what Firestone had told me that had happened. The fire capt was surprised that I was told the culprit was a homeless person. The incident is still under investigation.

I live over an hour away from Roseville, MI. I work nearby in St. Clair Shores. I live in Lapeer, MI. I have a long commute. I couldn't even go see what my car looked like after the fire because I didn't have a vehicle at the time. I was unable to fulfill my parenting time with my daughter. I lost many personal items due to the fire. I've had to borrow my father-in-laws truck, add it to my insurance under full coverage ($$). I may have to pay a $500 deductible for my car to be fixed from the fire damage - if it's not totaled out. I owe on the financed loan for my vehicle in which my insurance will only cover 25% of the cash amount that the car was worth. Which is more expenses for me because of their negligence.