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I live in NJ. My daughter's car (my car) broke down in Port St. Lucie, FL on March 6, 2011. AAA towed her car to Firestone All American Tire and Service. They told me the engine blew and I agreed to have them replace it (with a rebuilt). The store manager was nice enough at the time. Got a quote and gave a deposit. Signed quote on 3/14/11. As of May 16 I still didn't have the car. They were rude, would not return my calls-if I did get the manager he would tell me it's going to take as long as it takes. I called Firestone back in March and had a 3 way call with them. Firestone would not help me because they say the store is independent (just sell Firestone Tires). I was then told by my AAA rep that the shop was going to be closing their doors and they had to finish my car before that. Well, guess what? The shop closed and my car was locked inside for over a week! My AAA rep stopped by again and the owners (who never contacted me) told him that they got a company to come fix my car and that it was running well. I then had to pay the balance of $1, 400 before they will release my car.
My daughter was stuck without her car for 3 months. When she did get it back, we took it to another shop before she was allowed to drive it, just to find the engine had no Vin#, wiring was not hooked up, they glued the radiator and the cruise control cable. The transmission cable had to be replaced as did the brackets under the car (holding the engine and transmission in) I still have all of the broken parts and the repair order from the new shop.
My question is this: Why would Firestone let anyone that they won't stand behind use their name. Not only was it on their receipt, they have a large Firestone sign on their building. This is just awful and misleading. I cannot tell you how horrible this has been. I am out to send Firestone and this shop a message. Don't ever let them touch your car. 1888 SW Bayshore Blvd. - just in case they change their name - again. - Don't use any Firestone service center. Corporate won't help
The complaint has been investigated and resolved to the customer’s satisfaction.
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"Firestone would not help me because they say the store is independent (just sell Firestone Tires)."
Firestone makes tires, and they would have stood by their tires if you had a tire problem but you didn't.
If I needed a car engine replaced, I would not go to a Firestone Tire store.
I would look for a shop that repairs and replaces car engines. In Port St. Lucie, FL, there are a lot of reputable places.