Fido review: Customer service

This 'askjack' to resolve any issues is ridiculous. I have disputed the same thing 3 times.
I have been charged for 8 days of us roaming, and was not in the united states. We live in a border city and it happens a lot. This is the first time they are not correcting the charges. I finally said i can prove we were not in the united states as the border security would have proof of our entry. They do not, as we were not in the united states on the roaming dates. I asked fido to prove i was in the united states. I will go to great lengths to prove i was not. This is a charge of $128.00. Not a one day occurrence.
I do not recommend using a service where you have to use an app to get any customer service.