Fido review: Overcharging

Tamara Richards of US

Dec 02, 2020 6:23 am EST

Resolved

Replied

I have a monthly pay as you go with Fido for $10. For the last three months they have taken out over $40 each month for no reason. I am not even using the sim card. They do not answer emails, social media and there is no phone number. Their online chat only serves contract customer not pay as you go. They do not reply to any forms of enquiry

Fido response

Jan 12, 2021 11:49 pm EST

Fido customer support contacts

Phone numbers

611

388

Address

800 De La Gauchetière Street West, Suite 4000, Montréal, QC, H5A1K3, CA

Website

www.fido.ca

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Hey there Tamara!

We see that you did try to reach us out on our social media platforms. However you'll need to send us a private message so that we can access your account securely and assist you with your invoices.

If you are having difficulties with that, you can reply to the comments you left us and we'll assist you from there.

- Van

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.