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CB Telecommunications Fido Complaints #102-121
Fido

Fido review: Kiosk customer service

S
Author of the review
9:53 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.
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I've been on hold for an hour and still continuing now by the fido customer service down by superstore, grandview highway, located in burnaby BC their number is [protected] and until this moment it is still going. I was contacting them because my phone was going to be cut off and this is because they were charging me different from the plan I signed up for. The employees name is Simon Wu (Lew) is the agent that works at this kiosk located at the address above. I hope someone can help me resolve this.

Desired outcome: Fired, and put my account back to the way it was before

Fido response
Feb 03, 2021 3:54 pm UTC
Fido customer support contacts
Phone numbers

611

388

Address

800 De La Gauchetière Street West, Suite 4000, Montréal, QC, H5A1K3, CA

Website

www.fido.ca

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Hey there Sherwin!

Sorry to hear about the wait time to have your situation resolved.

Don't hesitate to send us a message on Facebook or Twitter as well. We'd be more than happy to review your account and the recent changes made with you :)

-Saad
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  1. Fido Contacts

  2. Fido phone numbers
    611
    Click up if you have successfully reached Fido by calling 611 phone number 6 6 users reported that they have successfully reached Fido by calling 611 phone number Click down if you have unsuccessfully reached Fido by calling 611 phone number 7 7 users reported that they have UNsuccessfully reached Fido by calling 611 phone number
    Mobile Services (From Fido Phone
    388
    Click up if you have successfully reached Fido by calling 388 phone number 0 0 users reported that they have successfully reached Fido by calling 388 phone number Click down if you have unsuccessfully reached Fido by calling 388 phone number 5 5 users reported that they have UNsuccessfully reached Fido by calling 388 phone number
    Internet Services (From Fido Phone
    +1 (888) 481-3436
    Click up if you have successfully reached Fido by calling +1 (888) 481-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (888) 481-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (888) 481-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (888) 481-3436 phone number
    Mobile Services
    +1 (888) 236-3436
    Click up if you have successfully reached Fido by calling +1 (888) 236-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (888) 236-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (888) 236-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (888) 236-3436 phone number
    Internet Services
    +1 (514) 933-3436
    Click up if you have successfully reached Fido by calling +1 (514) 933-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (514) 933-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (514) 933-3436 phone number 2 2 users reported that they have UNsuccessfully reached Fido by calling +1 (514) 933-3436 phone number
    United States
    +1 (514) 925-4590
    Click up if you have successfully reached Fido by calling +1 (514) 925-4590 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (514) 925-4590 phone number Click down if you have unsuccessfully reached Fido by calling +1 (514) 925-4590 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (514) 925-4590 phone number
    International
    +1 (866) 888-3436
    Click up if you have successfully reached Fido by calling +1 (866) 888-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (866) 888-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (866) 888-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (866) 888-3436 phone number
    Mandarin and Cantonese
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  3. Fido emails
  4. Fido address
    800 De La Gauchetière Street West, Suite 4000, Montréal, Quebec, H5A1K3, Canada
  5. Fido social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 03, 2026
  7. View all Fido contacts
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