Fido review: Kiosk customer service
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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I've been on hold for an hour and still continuing now by the fido customer service down by superstore, grandview highway, located in burnaby BC their number is [protected] and until this moment it is still going. I was contacting them because my phone was going to be cut off and this is because they were charging me different from the plan I signed up for. The employees name is Simon Wu (Lew) is the agent that works at this kiosk located at the address above. I hope someone can help me resolve this.
Desired outcome: Fired, and put my account back to the way it was before
Fido customer support contacts
Hey there Sherwin!
Sorry to hear about the wait time to have your situation resolved.
Don't hesitate to send us a message on Facebook or Twitter as well. We'd be more than happy to review your account and the recent changes made with you :)
-Saad
Sorry to hear about the wait time to have your situation resolved.
Don't hesitate to send us a message on Facebook or Twitter as well. We'd be more than happy to review your account and the recent changes made with you :)
-Saad
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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