Fido review: Cancelled phone service do lack of communication
Replied
Good day my name is Dennis my wife and I purchase Fido plan thinking everything would go well. we made arrangements that they would hold 150.00 of our money for we were having trouble with another company.
then on top of this they kept adding on more and more interest and extras when they had a problem with there phone service in May and my daughter has asthma they are lucky my daughter is okay through that then on top of this my husband lost his job during CODVID-19 My wife Told them online and they said okay hope he gets a job and then now this is not fair to us we should be reimburse for more then 60.00 dollars for the hardship they have put us through ands I have only been with Fido for a couple of months. We need help in this matter my phone number will be below but no service thanks to FIDO not caring about they can say the call several times all they want But guess what, when you are not listening in the first place we are not going to get stressed out.
[protected] my email is [protected]@hottmail.com
Desired outcome: service back with full fund do to their ignorance
We understand these are unprecedented times for a lot of people out there and we sure do want to assist you as best as we could to make sure all your options are covered. If you need help reviewing them, don't hesitate to reach us out in private on either Facebook or Twitter for help! We ll be more than happy to take the time to go through them with you.
- Van
The complaint has been investigated and resolved to the customer's satisfaction.
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