The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Festiva Resortsphone sales tactics

D

BEWARE!

These people are sending out highly discounted room rates at expensive hotels as a lead in to selling timeshares. They never say anything about timeshares or other property purchases during the phone conversation. My wife was mislead thinking that the Astor Crowne Plaza in New Orleans was giving her this nice birthday present. We have stayed there before so she gave no thought to someone trying to deceive her. It took me four phone calls and talking to six people and threats to bring the Atttorney General in the matter to be given credit on my credit card.

Responses

  • Nc
    ncmountainman Jul 31, 2010

    Correct site for Festiva complaints, call to action and discussions http://groups.yahoo.com/group/Peppertree-EquivestOwners/

    0 Votes
  • Fe
    Festiva Rep Jan 28, 2010

    Dynamo;

    I'm sorry that the nature of the phone call from our marketing department was misunderstood. It is our strict policy and practice for all of our phone representatives to inform guests about the requirement of attending our presentation to qualify for the discount, and these verifications are recorded. It is also written in the confirmation letter that we send you by e-mail after you purchase the package. If you have any questions about this, please feel free to contact us directly at [email protected]

    0 Votes

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