Shell Vacations Club Customer Service


Shell Vacations LLC

6277 Sea Harbor Drive, Orlando
United States - 32821

Customer Support Phone Numbers

+1 877 743 5510(Owner Services) 1 0
+1 305 925 3034(International) 1 0
+1 877 782 5702(Loyalty Program Members) 1 0
+1 877 743 5511(Discovery Members) 1 0
+1 855 713 8170(Shell Vacations Club Collections) 1 0
+1 602 305 5500(The Legacy Golf Resort) 1 0
+1 480 948 6100(Orange Tree Golf Resort) 1 0
+1 520 670 0500(Starr Pass Golf Suites) 1 0
+1 415 441 7100(The Donatello) 1 0
+1 714 783 0990(Garden Walk Sales Center) 1 0
+1 415 863 8400(Inn At The Opera) 1 0
+1 714 535 8255(Peacock Suites) 1 0
+1 415 771 0200(The Suites at Fisherman's Wharf) 1 0
+1 707 251 1900(Vino Bello Resort) 1 0
+1 808 826 6219(The Cliffs Club) 1 0
+1 808 324 1550(Holua Resort At Mauna Loa Village) 1 0
+1 808 822 3441(Kauai Coast Resort) 1 0
+1 808 324 1721(Kona Coast Resort) 1 0
+1 808 742 9581(Lawai Beach Resort) 1 0
+1 808 883 0600(Paniolo Greens) 1 0
+1 808 955 7644(Waikiki Marina Resort) 1 0
+1 808 322 8290(Shell Vacations Hospitality) 1 0
+1 603 588 2000(Crotched Mountain Resort) 1 0
+1 702 739 7000(Desert Rose Resort) 1 0
+1 828 743 7667(Foxhunt at Sapphire Valley) 1 0
+1 877 754 6846(Whispering Woods Resort) 1 0
+1 920 868 9950(Little Sweden) 1 0
+1 705 835 5858(Carriage Hills Resort, Canada) 1 0
+1 705 835 5919(Carriage Ridge Resort, Canada) 1 0
+1 604 932 4511(Mountainside Lodge, Canada) 1 0
+52 322 226 2700(Plaza Pelicanos Grand Beach Resort, Mexico) 1 0
+52 322 226 2757(Sunset Plaza Beach Resort and Spa, Mexico) 1 0
The Legacy Golf Resort
6808 S. 32nd Street, Phoenix, AZ 85042

Orange Tree Golf Resort
10601 North 56th Street, Scottsdale, AZ 85254

Starr Pass Golf Suites
3645 E. Starr Pass Blvd, Tucson, AZ 85745

The Donatello
501 Post Street, San Francisco, CA 94102

Garden Walk Sales Center
321 W. Katella, Suite 153, Anaheim, CA 92802

Inn at the Opera
333 Fulton St., San Francisco, CA 94102

Peacock Suites
1745 S. Anaheim Blvd, Anaheim, CA 92805

The Suites at Fisherman's Wharf
2655 Hyde Street, San Francisco, CA 94102

Vino Bello Resort
865 Bordeaux Way, Napa Valley, CA 98558

The Cliffs Club
3811 Edward Road, Princeville, HI 96722

Holua Resort at Mauna Loa Village
78-7190 Kaleiopapa, Kailua-Kona, HI 96740

Kauai Coast Resort
520 Aleka Loop, Kapaa, HI 96746

Kona Coast Resort
78-6842 Alii Dr., Kailua-Kona, HI 96740

Lawai Beach Resort
5017 Lawai Road, Koloa, HI 96756

Paniolo Greens 
68-1745 Waikoloa Road, Waikoloa, HI 96738

Waikiki Marina Resort
1777 Ala Moana Blvd. Suite № 212, Honolulu, HI 96815

Shell Vacations Hospitality
75-5706 Kuakini Hwy Suite № 101, Kailua-Kona, HI 96740

Crotched Mountain Resort
740 2nd NH TPKE North, Francestown, NH 03043

Desert Rose Resort
5051 Duke Ellington Way, Las Vegas, NV 89119

Foxhunt at Sapphire Valley
4350 Highway 64 West, Sapphire, NC 28717

Whispering Woods Resort
678000 E. Nicklaus Way, Welches, OR 97067

Salado Creek Villas
2383 N.E. Loop 410, San Antonio, TX 78217

Little Sweden
8984 Highway 42Б Fish Creek, WI 54212


Carriage Hills Resort
90 Highland Drive, R.R № 1, Shanty Bay, Ontario. Canada L0L 2L0

Carriage Ridge Resort
90 Highland Drive, R.R № 1, Shanty Bay, Ontario. Canada L0L 2L0

Mountainside Lodge
4417 Sundial Place, Whistler, B.C. Canada V0N 1B4


Plaza Pelicanos Grand Beach Resort
Jose Clemente Orozco № 131, Hotel Zone, Las Glorias, Puerto Vallarta, Jalisco, México

Sunset Plaza Beach Resort and Spa
Diego Rivera 120, Zona Hotelera Las Glorias, Puerto Vallarta, Jalisco 48330 Mexico

Shell Vacations Club Complaints & Reviews

Shell Vacations Club / maintenance fees

Aug 12, 2019

In the maintenance fee budget there is a line entitled uncollectables, or defaulted accounts, or bad debt. Should all the members be responsible to pick up the slack for other's maintenance fees? I assume the time share company resells the property after a time and uses the proceeds to...

Shell Vacations Club / timeshare circus

Aug 08, 2019

Shell Vacations West Wyndham, They sold us on a 1-week vacation every year, however after our first vacation, we found out that with the points we had we could not take a week unless we banked our points from the year before and borrow from next year. It's so frustrating to call to make...

Shell Vacations Club / time at our resort not available most times

Nov 07, 2018

I believe we have been ripped off by Shell Vacations, I have been looking at customer complaints today and after my disappointment of losing all this money and not being able to take a vacation. I see many complaints from people dealing with the same issues I have with your company. We...

Shell Vacation Club / Not getting our membership

Aug 09, 2014

We have owned at our two-bedroom resort in Hawaii for years and have enjoyed spending a week there every winter. The staff always has been nice, helpful, and we have always trusted them. This last Feb. the sales staff persuaded us to give up our deed and $3, 000 for membership in the Shell...

Shell Vacations Club / Maintenance Fees

Apr 29, 2014

Shell Vacations Club is a rip off. They charge more for their maintenance fees in a year than what I pay for property taxes on my house! Most of the time the dates I want tobook arenot available. Their website needs to be updated. They were bought out by Wyndham and they still have not...

Shell Vacation / Kauai Beachboy / Cheyenne from Shell Vacation

Aug 12, 2012

Vacationing folks be warned of Cheyenne Redfern from Shell Vacations. During out 90 minute presentation she behaved rude and accusatory. Once she realized that we were not interested in purchasing a timeshare she accused us of threatening her and abandoned us. The Resort GM Troy Spaulding...

Shell Vacations Club / Bait and switch

Oct 07, 2011

In 2007 we retired from many, many years teaching years in the Public Schools and went on our dream vacation to Hawaii. Something we had been dreaming about since we were married, but we just never could afford to take a honeymoon. We had saved some and already owned a place at another RCI...

Shell Vacations / bait and switch

Jul 07, 2011

Purchased a 159$ "opportunity" to visit up to 4 locations to hear their time share presentation. After deciding where we would like to travel were told we must submit 4 nights x3 at least 2 weeks apart - a fact that was not seen in literature or heard in phone presentation. There of course is an...

Shell Vacations / The excuses continue..

Feb 01, 2011

You want to come out smelling like the rose when your stuff stinks! Please do not make this our fault it will only add to my hopes that the AG will spend lots of time in your books. It is hard to use the correct account number when your statement has the incorrect number on it for three...

Shell Vacations Club / Misrepresentation

Jan 26, 2011

If you are here, you probably already knew all the bad things about Shell Vacations Club. They lied to you, and now it's too late to cancel. Now you find yourself a victim. But it's not too late to do something to recover your losss and prevent the company from preying on other...

Shell Vacations / Close this business!


If you wish to shut down their business . . all of your complaints should be forwarded on to events at which Shell or one of its contracted marketing groups does their marketing (invites people down for "free" gifts) so that maybe they won't allow their booths to be set up their...

Shell Vacation Club Explorer / Ripped Off


We bought an Explorer membership with Shell after being hassled and pressured by numerous sales people while in Hawaii on our honeymoon. Although this isn’t the reason for my complaint, I will point out that the sales people were extremely rude when we didn’t want to buy the...

Shell Vacations Club / Misrepresentation of product


These people sold us a lie that we could get hotel rooms for $33 per night anywhere in the world. Offered to give 1000 points for sales referral but never awarded the points. After returning home and following up on the points we were told that the referrals must purchase a timeshare...

Shell Vacations Club / Don't be ignorant


Back in 2004, at the Legacy in AZ, I bought a trial membership for $4500, to be used within 2 years. After reading the fine print, I did see that I could cancel the contract within 7 days. I decided to keep it and I booked 1 week in Hawaii and had only used half the points that I bought. I...

Shell Vacations Club / Timeshare rip off


I also got sucked in to purchasing a timeshare. I walked in thinking I was going there only for the free gift, but in the back of my mind I really wanted to start traveling. They tried talking me into purchasing a bunch of points, but in reality I knew I could not afford to purchase a...

Shell Vacation Club / Deceitful sale


My wife and I attended a fair and by a sales person we were told we would get a free trip by just attending a meeting. One week later we did just that .We purchase a time share and when we realize our mistake it was too late. Everyone who we contact would not help us in canceling the...

Shell Vacations Club / Worst Company EVER


I bought into this timeshare plan about in Feb 2009. I was very hesitant to buy into it from the sounds of how it works, I honestly only went up there to get the free dinner and free gas :) Anyway, I bought into their cheap low line package which ended up being about $20k in the end. I wa...

Shell Vacation Club / timeshare presentation


A rep of this company booked a presentation for four of us (me and my wife and another couple). As reward, we got discount on a gift. Last Sunday we drove to SF fisherman's wharf Shell vacations, they rescheduled me and my wife because she forgot to bring her ID, and allowed my...

Shell Vacations Club / Rip Off


I am infuriated with Shell. I purchased points in Phoenix, AZ with my friend in 2002. We both have paid half the cost and paid it off. Since then our friendship has ended because I continued to receive maintenance fees bills and he stopped paying me his half to pay the company. I continued...

Shell Vacations Club / Deceitful Sale Tactics & Unprofessional Staff


While vacationing in Kauai, Hawaii, we stopped by one of the “Activity Centers” to scope out our options for the best deals on some of the outdoor activities we wanted to do. We were told by the “Activity Center” rep that if we were willing to sit through a 90...

Shell Vacations Club / Exchange time share


We bought 1 week in Feb. of 07 ONLY with the stipulation that they would exchange our 2 weeks in Mazatlan for the one week at Shell. The exchange was never completed - we paid $20, 000 for our one week but they continued to charge us maintenance from Mazatlan. It is now two years and they...

Shell Vacations Club / Shell has called and resolved my complaint.


Andrea Nelson from Shell Vacations Club called me this morning and was VERY helpful in resolving my complaint. She told me she will talk to sales people in her company to prevent this sort of thing from happing again, and is correcting the card fee for me, what a sweetheart! I WOULD recommend Shell Vacation Club now, after speaking with her.

Shell Vacations Club / Scam


My fiance and I went on a gorgeous holiday to Hawaii, We were on the Big Island, where we got offered a deal for a tour if we went and listened to this speal about Timeshares, as were are from Australia, you don't hear much of it from our side of the world. So off we went and listened...

Shell Vacations Club / Beware Big Ripe off


I was offered 3000 value points to seal the sale of 7000 timeshare points. I was not told that the "3000 value points" had to be activated within 60 days. So I lost the "3000 value points". Very slick and corrupt sales presentation. I would not buy again and would recommend anybody seeking...

Shell Vacations Club / Shell Vacations SCAM/RIP OFF


Shell Vacations Club is a RIP OFF. We need more people to stand up together and get stronger. shell vacation victim please join my communite forum at Why would someone pay $400 a night with Shell Vacations Club points when you can stay at the same Hotel for...

Shell Vacation Club - Timeshares / Misleading sales pitch


Yesterday my fiance and I attended one of their sales shows and after asking some questions and being reassured, we agreed to purchase one of thier points plans and walk away. As we were leaving my fiance started having some trouble reconsilng their "savings" math. So after scrutinizing...

Shell Vacations / Shell needs to be sued


Shell vacations is a lie when speaking to rep on the phone he gave me the presidents of the companies name "Shelton Gittysburg" no such person. All lies, at presentation for first time buyers, yearly maintenance fees are $500 now they are up to $716 after 2 years of ownership and each year...

Shell Vacation Club Timeshare / rediculous fees and more fees


WARNING -- do not consider this vacation option. We purchased <4 yrs ago and the fees have tripled. It would be cheaper for us to pay for a 5 star hotel ourselves then maintain this purchase. We were told the first year that we could use bonus pts and when we went to use them they were...

Shell Vacations Club / Deceitful practices


I was sold a timeshare in Hawaii in late 2003. The deceit used was unbelievable. They gave me the standard "these points are going to be worth so much more in a very few years line". I was not buying it. There were a number of people around seriously considering buying and excited...

Shell Vacations Club / We feel they lied to us to make us sign


On August 15, 2008 we were on our way to dinner and we were approched by a lady saying that they would give us dinner if we just listen to a presentation for 45 min. and that if we didn't want to buy that we can leave. Well when we got there they serve us cold sandwiches and my kid...

Shell Vacations Club / Shell Vacation RIP OFF


Hello guys Please JOIN my Facebook Group called. ..I bet i find 10, 000 People that hate Shell Vacations Time Share! It is time that People out there find out what a rip off and scam Shell Vacations is! Lets find all the people and join the board so the Internet itself will spread the word...

Shell Vacations Club / Awful company

Shell Vacation is a SCAM! DO NOT BUY!!! The resorts are never available. All we've done is pay money, money, money but we have not yet reaped in its benefits. It's just like throwing our money out the window. Whenever we call, they never have any availability besides Mondays and...

Shell Vacations / time share sale


I was very interested in the timeshare, and seemed like a good fit, so I began the buying process, including filling out the credit card form. Then, when the timeshare ownership forms were handed to me, I began reading, and questioning the yearly fees. I asked what the maximum increase per...

Shell Vacations Club / Misleading pushing salespeople

Shell Vacations sales staff used questionable tactics and pressure tactics to try and sell an owner/time share. They talk of 5250 "points" as if they were dollars by subtracting the $679 management fee when in fact (their words) the points were convertible to $ at a 5 to 1 ratio that is 20...

Shell Vacations Club / Refund


SVC - Garden Grove Tel: 714/867-5300 12021 Harbor Blvd. Fax: 714/867-5310 Garden Grove, CA 92840 *************************************************** We went to the sales process - and signed up - MISTAKE - the company offered some Disney Dollars - We cancelled the offer and returned the Disney...

Shell Vacations Club / Did not supply promised trip

We attended a time share presentation and did not wish to buy their product. One of the lures to attend the presentation was "A Hawaiian Holiday." This was through an agency called Holiday Travel of America, based in Carlsbad, CA. They requested a fee of $100 as a "tax deposit". Well, they...

Shell Vacations Club / We feel we were lied to and sucked!


My wife and I have experienced problems with Shell. We feel we were lied to and sucked into buying a timeshare. We purchased 4500 at the Legacy in AZ. First they sit you down and tell you how the cost of hotels will go up each year. Then they tell you how your timeshare is a "great...