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I just called Festiva and asked how many units Festiva owned in each of their 26 resorts. They said they didn't know and could not answer that. I asked to speak with someone who could answer that. They said that NO ONE in their whole company could answer that. Anyway, to let others out there know, just by doing a quick search, Hilton Head's Resort has 33 units, New Orleans has 21, Cape Cod has 55 and Cabins at Green Mountain has 60. Can you believe how few units they have for how many people they are getting to sign up? I think someone higher up needs to look into this.
Hi. Justin, I just talked with you about the subject above and was getting ready to compose my answer but I thought of another question. You explained how Festiva didn't actually own most of the resorts but lased rooms from a hotel. You also explained how the maintenance fees were in part covering the cost of defaulted owners. I am wondering how you can charge maintenance fees for a hotel you don't own or fix up because it is legally not yours. Please let me know. You know how you can reach me. Lesa
After talking with the corporate office I understand better how Festiva works and am satisfied with the answers they have given me and that they are doing what is best for the consumer. Thank you for explaining this to me. We have reached an agreement with Festiva and are fully satisfied with this company. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Unfortunatley there seems to have been a misunderstanding after your conversation with Justin. The information about us leasing units from a hotel is incorrect. Just attempeted to contact you this morning and has left a message for you. Please return his call at your convenience and he will be more than happy to answer any questions you may have to help clarify any misunderstanding.
Maybe the NC Attorney Generals office could help them find the answer. I know when Festiva first took over Equivest/Peppertree, I started having problems booking units I never had problems with before. I finally called resorts and found they had several openings for Equivest Club owners. I hear they are renting inventory, which would add to availability problems. And would explain why they don't want to tell us what they have.
On August 21, 2010 I purchased a membership with Festiva Adventure Club. The presentation was held at 190 Riverside Street, Unit B, Portland, Maine.
We enjoy going on cruises for our vacation time and unfortunately Festiva does not provide this with the points without additional money like promised.
I am so disappointed the presentation of the service was not disclosed clearly and was misrepresented.
When we told them no, they told us they had a biannual program that would be cheaper. We kept asking about the cruise and telling them that is the only thing we would use the points for and they kept assuring us that we could use them for cruises and we wouldn't have to pay any extra.
I was also promised a week at Cape Cod for signing on that day, plus 2 free relaxing weeks for having 12000 points. Not to mention the free gifts I was supposed to receive just for listening to the 90 min. presentation.
Months later, after being told repeatedly there was a way to turn the points into a cruise and he (the guy who did the presentation) would help me do it, I find out that is not possible. The following is a letter in part written by him on January 27th, changing everything that was initially promised to us. Including, we would have to upgrade to annual to cruise.
We then contacted corporate. On the phone she told me it could be done through interval but we needed to upgrade (more $$$) to Gold membership. But again when the email arrived in said-- discount. So I called Interval and the guys walked me through what I would have to do and of course it was a discount on an expensive cruise. Costing us way more than if we bought the one we want.
I have had January and February off from work and was looking forward to all the vacations that were promised. Unfortunately I have not had a vacation at all. I can’t tell you how much I regret buying into this SCAM!
Festiva sucks... do not spend any money on their timeshare ###...it's all a scam!
Every time we try to use, we can't get places available that are available on the website to pay not able to use our points, tried to sell back they say no