FedEx review: Rude driver, poor customer service

Driver demanded to scan my ID. I told him he only needs to verify my DOB as per their own policy. He walked out and refused to leave the package. He was EXTREMELY rude and cocky about it. 10 minutes later he walked back in and still rude asked for DOB. I gave it to him. He then said I had called him lazy. I had called him rude but not lazy. He continued to give me attitude and so I called him a piece of "hmpF" he demanded to know what I meant by it and I told him he could figure it out himself. He continued to bait me with his attitude and refused to hand over the package. I told him I was going to call 911 and also FEDEX and get him fired. he then THREW the package on a side table and walked out.'
I have been trying to call FEDEX and all I am getting is "we will call you back" on their automated line.
I personally refuse to do bussiness with this company unfortunately I have no control over my vendors as to whom they use.