FedEx Corporate Servicesinternational package was not delivered on time

G Oct 03, 2019

I had a package sent from Waldorf, MD (USA) to Kyrgyzstan, and I has informed that the package would be delivered in 2-3 day. I sent the package Federal Express International Priority. I paid $496.95 and was billed twice (issue for another day) and the package was delivered in 10 days. The package went to the village and was returned back to Federal Express and had to be redelivered. I am asking for a FULL refund of $496.95. My daughter was stuck in a village without her luggage while her package was traveling around the globe. The fed ex tracking # was [protected]. I did not receive the level of customer service that I paid for. I if I had been informed that it would take 10 days instead of 2 days then I would have been better prepared to deal with the situation. However; this delay was a major inconvenience for me and my daughter (she's in the Peace Corps).
I can be contacted at [protected]

Thank you

Gertie Crawley

FedEx Corporate Services

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