Fast Growing Trees
Reviews and Complaints

DO NOT ORDER FROM THIS COMPANY...The first tree I bought arrived as a stick with no growth. I patiently waited for it to spring up and it never did. It took another month to get a replacement tree which I had to pay additional shipping for (jokes on me I guess). The second tree came wilted and didnt make it either. I emailed them again and they said:

"I am very sorry, but as per our 90-Day Replacement Guarantee and our Terms Of Service, we can only offer replacements one time. I am very sorry that your replacement tree did not make it. Thank you again for your business"

So I am out $45 dollars with a couple of sticks...dont waste your time or money here. Order from another cheaper, more reputable site that has a good refund policy.

I am not going to give up...I am going to talk to my credit card company about charging them back for all this mess.

I had to pay shipping for a replacement tree b/c the first one died...then the second one died and they said they will not refund or replace it again...

I spent $400.00 on trees.When they arrived my 2 privacy 5ft to 7ft hedges were barely twigs.No growth or greenery at all.
I could have picked up better quality in the state forest.
Worst purchases in my life from the internet.

Buyer be ware.
Customer servive wants a 25% re stocking fee and were argumentative and unreasonable.

I PURCHASED A HERITAGE RIVER BIRCH TREE FROM FASTGROWINGTRESS.COM. I paid a total of $152.04 (thats 129.95 for the tree plus $22.09 shipping). The tree arrived with dry crisp leaves and almost no roots attatched. The tree has never revived and 3/4 of the tree is now dead. After over 2 months one leaf appeared towards the bottom. They have a 90 day return policy. I was told I cant return the tree if any part of the tree is still alive. I paid over $150.00 for this tree and cannot get my money back. I bought the largest tree they offered and then had to cut 3/4 of it off because it was dead. ***I search for info on this company before I purchased and did not find any complaints. I really wish I found this web site before I bought the tree.****
The customer service people are nasty to deal with and they basically laugh in your face and tell you "you agreed to our terms". FastGrowingTrees.com took my money and laughed all the way to the bank.
FastGrowingTrees.com sent me a dried up twig with almost no roots attached. Do not be mislead by the advertised height of the "tree". Yes it will technically reach the advertised height but it is more like a twig with even smaller twigs growing off of it.
BELOW ARE CUSTOMER SERVICE RESPONSES I HAVE RECEIVED FOR FASTGROWINGTREES.COM:

"It is difficult to say for sure without actually seeing the tree. Do you have access to a digital camera? If so, we’d be happy to take a look at the tree for you"

"I certainly am trying to help you and was not attempting to upset you in any way. However, trying to assess whether or not a tree has died without being able to see it is a bit like a doctor trying to diagnose an illness without meeting the patient."

"Our trees, like those of all internet-based nurseries, must be shipped to all parts of the country and upon arrival can look wilted and stressed – this can include dried & crispy leaves from shipping in a dark box across the country."

"We apologize that you are not satisfied with your purchase, however when the plant was purchased you agreed to the Terms of Service."

I have never been lied to this degree. They stole my money. I bought an expensive small citrus tree and they sent me a wilting twig without a root ball.

Yea, sad to say I totally agree with the complaints posted here. Please heed the warnings and go with a company like HD or Lowes where they guarantee for a year. I purchased $120 worth in trees including 4 thula Green Giants, 1 Royal Empress (the wonder growing tree, so they claim, it cannot die). Needless to say they all died except for one thula which is on life support and has lost all of its leaves. Great looking stick for the money. Terrible replacement/guarantee policy. Bottom line: buy bigger trees for less and with a better return policy somewhere else.

Apparently some current owner put up that post, I can't imagine anyone working there receiving all these complaints would ever post that. Here is another in that 5% this company is crooked and a total SCAM KEEP YOUR MONEY and go to LOWES!

Thank you all for the info, I almost bought a tree for my grandma, i think i will look other places!

Last year I purchased 4 purple empress trees, when they arrived they were all different sizes. I followed their instructions exactly. I have been gardening for years and have a very green thumb. I was appalled as I watched each tree die. I tried to contact the company but my only response was that my 60 day warantee had expired. Even Home Depot gives a years guarantee on all their garden plants and trees. Skip it, never again

The tree they sent me was DOA, no response from customer service, and no replacement.

Thank you, Leslie. I sat down to purchase a tree from this company when I accidentally came across this website. Your complaint and the one aboe from Jenee were extremely helpful. I'll buy locally.

#[protected] in the name of Rob. Diver. 6ea star jasmine. box arrived 04-03-25 and was almost in half. one plant had 3 stalks broken of and the remaining one damaged.

One of the certified seller of fast-growing Citrus - USCitrus
https://uscitrus.com/blogs/citrus-simplified/tagged/meyer-lemon-tree

Laughable scam, except it will cost you whatever you paid. My "tree" was a 6 inch high beat up little plant. I immediately got in touch, sent photos of plant and box as requested, and requested a refund. No answer. Repeated my communication. No answer. They are a professional rip-off business. Order something and you can expect to pay three times the cost at your local nursery, to receive a plant that is far smaller than shown on their site, and to be solidly ignored after that. They have your money, you have a sick twig.

Ditto on these complaints. Do not order from these people. I paid $120 plus shipping for a 5'-7' tree that arrived as a 5' twig with no branches and just a few yellow/brown leaves. Not a single green leaf on this supposedly healthy tree. The tree was shipped in August so it wasn't a question of going dormant. I went to a local nursery as I should have done in the first place and there they had 20' monsters fully branched with green leaves for $235. Basically four times the value had I bought locally. The warranty states that you have to call within five days of receiving it to put a note on the sale and then, if the plant dies within 45 days, they will give you 100% credit. The problem is, this "tree" will probably live past the 45 days but even if it did die I wouldn't want another twig from these people. Note the reply from the company above that their warranty is the same as others in the industry. Bull. I have purchased shrubs from Wayside Gardens and Park Seed and rec'd a free replacement plant when the original plant died.

This is the worst tree scam site ever. I ordered a $40 cold hardy banana tree and I got a royal empress tree for free. I got two leaves, not trees, that weren't even two inches tall. Don't waste your money at this horrible site.. They false advertise and they have terrible customer service, don't shop from them!

I placed an order in 2010 for a hybrid poplar tree. I got a skinny 1/2 wide twig in a narrow box, not what I was expecting after you check out their website. I am into my third growing season and it still is a skinny little twig in my back yard. I called them after it was planted for a few months complianing about the lack of growth and they said I would have to wait till the 2nd growing season to see some significant growth. I called them last year 2011 and complained and they said it was out of warrenty for any type of refund. It has only grown a couple inches in 3 seasons. DO NOT BUY FROM THESE PEOPLE. I wish I had spent a little more and went to the local nursery. Here is a recent picture.

Crappy customer service to say the least. The trees arrived wilted with the soil completely dry. I emailed their so-called customer service and got a canned response pointing me to a web site with planting directions. Whether the wilted trees will come back to life is still unknown but one thing is a certainty: I am not ordering plants from that fast-growing-trees.com ever again.

I am so glad I found this post! I was going to order a few trees from them and now I won't! Thank you for the heads up!

My experience with www.fast-growing-trees.com was disappointing and frustrating. I would never order from them again and will take any opportunity to let others know not to deal with this company. The tree was dead on arrival. In my opinion, a tree that doesn't even start out alive shouldn't be covered by the warranty--any warranty would assume that you start with satisfactory product--especially a $100 product. It appears to me they are now hiding behind a warranty. It feels like they ship inferior product, make their profit and then retain that profit by having the customer foot the bill for the real cost for any replacement and shipping. In my opinion, it felt like a rip-off. "Customer Service" was insulting and frustrating to deal with (including the part where they insinuated I was lying)--they had me in tears. DO NOT ORDER FROM WWW.FAST-GROWING-TREES.COM. As a side note, I ordered an orchard full of trees from Miller Nurseries and had great results (we do know how to plant trees). We had a tree that didn't make it. Miller Nurseries sent a replacement at no charge (and didn't even charge for shipping). Totally happy with Miller--both products and service. They know how to treat customers right.

I ordered a Dwarf Red Delicious Apple Tree for my son as an Easter gift. I thought the price was a bit high but it was supposed to bear fruit the first year and be 6-7 feet tall.
I visited him this Memorial Day weekend and saw the tree which was planted one month ago. I was grossly dissappointed in the tree. It was small, and very skimpy. Appears to be dying with dried branches. It was planted properly in a partially shaded area and watered regularly. We visited a local nursery for advice on how to treat the tree and was told they are not indiginous to South Carolina and won't grow well there. I picked it from the website's page for South Carolina. Also we bought two more trees from the nursery for only 12 dollars each and they were 2-3 times the size and heartier trees. I called the company when I returned home and was told their trees are grown indoors and measured from the bottom of the pot to the top of the tree. They made no offer of replacement or apology for the inferior product. Needless to say I would not order from this company again and would advise anyone shopping for trees to go to a local nursery instead.