Fashion Nova review: Product / service complaint

I've always ordered from Fashion Nova before with no issues at all. This is the first time I've made a big purchase and they've sent me a package with all wrong items. Also, there was one item I noticed that had a different logo name on the tag! I've heard this from others as well. I've sent emails and called numerous times; not one response yet. The chat expert is a bot that won't help either. This is unfair that I would have to pay shipping and handling for items I never ordered. Also, they like to shut customers up with a $10 gift card when they've spent hundreds or refund their money on a gift card. Why should anyone receive a refund on a gift card for items they never received. Then if you decide to use that gift card everything is out of stock. Return the money and stop stealing! I just want my stuff or a refund in the way I made the purchase. I don't ever want to spend a single dollar at that this merchant again.

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