Fashion Nova review: Order not received and no response from customer support

I placed an order on August 25th, on the 27th it shipped out from the facility and on Saturday August 28th was the last time I got an update about my order. I contacted FedEx about my order and the representative told me that when they received the package from Fashion Nova it was empty so they were placing it in their holding facility until they heard from the shipper. I told Fashion Nova what happened via email and they told me that my order was on the way! And to continue to track it, but of course it was a robot who answered because they took away all of their live representatives. I then tried to explain to them the package was not on the way because FedEx was holding it until they were contacted by the company. The response via email from Fashion Nova care was that they will file a missing package claim on September 6th (today) because the package has still not shown up. I tried to explain the situation over email again and then messaged them on their Twitter support account, where I got a response asking for my order number and shipping address and then they never answered again. I have messaged them almost every day asking for updates or help and nothing has been responded to since September 2nd.