Fashion Nova review: False advertisement of shipping / incorrect value of goods declared

Misleading Advertisement / False Advertisement / poor customer service / automated replies / no delivery / customs
I placed an order with Fashion nova on the 19/08/19 (order no - [protected]). The order came to with a 30% discount $213.14 and I paid using PayPal. I have ordered before from fashion nova and i checked the shipping fees on both this occasion and last and it stated "free international shipping on orders above $125" which i qualified for. I received notifications from my order date stating my parcel had been shipped. The last correspondence regarding my shipment was from Global Freight Systems in London stating in a email that I had to pay £91 in duties and taxes in order for my parcel to be released to Yodel for delivery. This is where I realised I was a victim of false advertisement and misleading advertisement, fashion nova advertised free international delivery on the website and even confirmed shipping as $0.00 on my order confirmation (all evidence is available upon request). why was this not stated then on the order confirmation?. I am definately a victim of False advertisement as many customers have experienced the same issue which shows this can happen to any reasonable consumer. If they had made it clear that I would have to pay these £91 Custom fees for £183 worth of clothing (code 61) I would have never purchased this item like the thousands of others being scammed if I had known about these charges before hand and Fashion nova know this which is why they do not state it in the shipping explanation Grid. I got a shipping reference from Yodel but nowhere on the site regarding shipping is Yodel mentioned regarding any fees and takes they only specify DHL (this was noticed when I looked back at the international delivery chart) I spoke to Global Freight Systems and they refused to issue me a import entry, C88 or E2 to breakdown exactly what I was charged as Fashion nova does not give permission for this. This made me question the legitimacy of making this payment as the Global Freight Systems asked me to make a bank transfer stating their details or pay via this insecure link before receiving my goods https://globalfreightsystems.co.uk/PaymentService/MakePayment. I do not feel safe making this payment as this company has very negative reviews especially with fashion nova orders stating they have paid the duty and vat and never received their parcel at all!. I am not going to put my debit card details into an unsercure website unless they accept paypal, i even paid for my fashion nova order via paypal. During Further correspondence with Global Freight Systems they they informed me that Fashion Nova declared on the Import Entry that my order was $309 plus other charges however they still refused to issue me the actual documentation they just gave me than information. HMRC states that you have to declare the correct value of good and this rule was broken in fashion novas case, they put the value alot higher and are now refusing to speak GFS to sort this and release my package im not sure if it helps them in terms of their taxes or something like that but trust me there is some scam or fraudulent reasoning behind it please look into this. I have just given Fashion Nova alot of money and this is how they treat their customers vs how great they Influencers ( a known family member)who get FREE clothes I cannot believe it, my family member always gets free clothes and never once has she had any issues. Nothing has been done to try and help, Fashion Nova is asking me to speak to Global Freight Systems and they are asking me to speak to Fashion Nova it is like they benefit from each other. None of them are dedicated to resolving this issue, just a robot from fashion nova and a ignorant customer service agent at GFS who clearly has dealt with this query before thousands of times because she was making alot of assumptions. PLease can this be rectified asap as I am going on holiday and I should not have to pay nearly £100 to release my clothes from customs. I have requested documents and it has been refused. please help!
I would like my items to be delivered to my address as the Shipping chart which you have created to guide your customers through shipping costs which clearly states free international shipping over $125 but it really isnt free because my parcel cannot get shipped to my door unless I make that £91 payment according to Global Freight Systems. Please can Fashion Nova tell Global Freight Systems to release my parcel and to declare the correct value of my order as it is completely wrong. I am going on holiday soon and really need my order and I should not be forced to make a payment in on a insecure website when there are thousands or reviews claiming when making a payment no parcel was received. I would also like Fashion nova to take a more individulist approach when dealing with customer complaints and queries rather than sending automated replies and passing on the blame to shipping company because in reality when it comes down to it all my contract is with fashion nova so they are legally responsible for everything along the way and who they outsource to carry out the service. LOOK AT THE SHIPPING POLICY ON THE SITE NOWHERE WHERE IT STATES INTERNATIONAL ORDERS THE CUSTOMER IS LIABLE TO CUSTOM AND TAXES BECAUSE OTHER SITES LIKE PRETTY LITTLE THING MAKE THINGS ABSOLUTELY CLEAR AND ALL THEIR CLOTHES ARE OF GREAT QUALITY AND ON TREND.