Sana Safinaz
Reviews and Complaints

Please dont buy any dresses from this brand

They are fraud people

And make fraudulent charges on tour credit card

They got the worst customer service

Even after making payment they call you and send emails saying that your order is on hold and make you pay again

Then create another order on your name and send the dresses twice

My wife has had the worst experience from them ordering dresses here in USA

I always order from many other brands such as baroque, khuda baksh and the process is always smooth

I have never experienced such nonsense from any other

I placed an order on 7.4.23 and my order was supposed to be dispatched and arrived within 20 working days. Today is 7.31.23 and there is no update. Each time I email, we are working on and someone will reach out. There has been no concrete reply from someone that has common sense and can understand the situation and reply to the customer. I have requested for refund since they aren’t able to ship my order..and only response I got was, your inquiry is passed on and someone will reply. ( I have yet to hear) I paid $350 for my order and I have yet to see anything back.

This is beyond frustrating experience. There are better vendors you can purchase then Sana Safinaz.

I recently made a purchase from Sana Safinaz's website, and I have to say, I was pretty disappointed with my experience. I ordered a dress that was advertised as coming with both a shirt and a trouser, but when my parcel arrived, only the shirt was included. I tried to contact their customer service team to resolve the issue, but unfortunately, I never received a response.

Honestly, I was pretty shocked by the lack of customer service I received from Sana Safinaz. It's really frustrating when you spend your hard-earned money on something and then don't receive what you were promised. I feel like they should have been more responsible and responsive when it came to addressing my concerns.

Overall, I have to say that I'm pretty disappointed with my experience with Sana Safinaz. I don't think I'll be shopping with them again in the future, and I definitely wouldn't recommend them to anyone else. It's a shame, because I had heard good things about their products before, but unfortunately, their poor customer service has really left a bad taste in my mouth.

I gotta say, I was pretty bummed out with the customer service over at Sana Safinaz. I had to exchange my order for a bigger size, and while someone did reach out to me, there was no follow-up. I mean, come on, this is an online business that's super popular - I was hoping for some top-notch customer service, you know? It's a real letdown.

So, I recently bought two shirts from Sana Safinaz's website (sanasafinaz.com) about three weeks ago. Unfortunately, I had some trouble with the sizing and needed to contact their customer service team for assistance. However, despite sending them several email messages, I have yet to receive a response. I've also been trying to call them every day, but no one seems to be picking up the phone. It's frustrating because I understand that we're in the middle of a lockdown, but if their staff is still available to take online orders, why can't they respond to my inquiries?

Overall, I'm disappointed with the lack of customer service from Sana Safinaz. It's important for businesses to be responsive to their customers, especially during these difficult times. I hope that they can improve their communication and provide better support in the future.

I recently had an experience with Sana Safinaz and I must say, it was not a pleasant one. I received a gift from someone that needed to be exchanged, and unfortunately, it was from Sana Safinaz. I tried contacting their "24/7" customer service, but to my dismay, no one answered. It was frustrating to say the least.

What's even more disappointing is the fact that there seems to be no way to contact the owners of the company to let them know how their clients are being treated. It's a shame that a company that receives the best designer awards can treat their customers so poorly.

I wouldn't recommend Sana Safinaz to anyone. It's not worth the hassle and frustration. It's a shame that a company with such potential can't seem to get their act together when it comes to customer service.

So, I recently bought a couple of shirts from Sana Safinaz's Eid collection. However, when I received my package, I was disappointed to find that they had only shipped me one shirt instead of the two that I had ordered. Naturally, I contacted their customer service department to try and resolve the issue.

The representative I spoke to assured me that someone would be in touch within 2-3 days to sort out the problem and issue me a refund for the missing shirt. However, it has now been two weeks and I still haven't heard anything back from them. I've tried calling and emailing, but they seem to be ignoring me completely.

Honestly, I feel like they've just taken my money and run. It's incredibly frustrating and disappointing to be treated this way as a customer. I would strongly advise against buying anything from Sana Safinaz, as it seems like they have no qualms about stealing from their customers and ignoring their complaints.

In conclusion, I would definitely not recommend Sana Safinaz to anyone looking to purchase clothing online. Their customer service is terrible and they seem to have no regard for their customers' satisfaction or well-being. Save yourself the hassle and shop elsewhere!

I recently purchased the Mahy 2021 collection from Sana Safinaz and boy was I disappointed! I paid a whopping 2490 for a 2 piece suite made of fake lawn material. I ordered 2 dresses but the quality was so cheap, it felt like I was wearing phatty k kapry (cheap clothes). It's really sad how they loot people just because their TV ads are so attractive. We all think the dresses are so nice but in the end, we receive these dresses that are just ufff (yuck) and garbage. I strongly advise you not to buy anything from Sana Safinaz because of their very bad quality.

I recently made a purchase from Sana Safinaz and unfortunately, my experience was not a pleasant one. I ordered a kurti, but when it arrived, it was damaged. I quickly reached out to them on their WhatsApp and they told me to wait for a solution. I was disappointed with their response time and lack of urgency in resolving my issue.

Furthermore, I was not impressed with the quality of the fabric. The material was not as good as it appeared in the pictures on their website. I ordered a lawn fabric, but what I received was a different type of fabric altogether. To make matters worse, there was a large hole in the shirt.

I was extremely disappointed with the overall experience and felt like I was dealing with a seller on Daraz rather than a reputable brand like Sana Safinaz. It's a shame that such a well-known brand would have such poor quality control and customer service. I would not recommend this brand to anyone looking for high-quality clothing.

I recently purchased some clothing from Sana Safinaz and unfortunately, I was not satisfied with my purchase. There were some missing pieces from the suit that I ordered, which was quite disappointing. I tried to contact the company to address my concerns, but unfortunately, I have not received a response despite sending two emails. It's frustrating to not have any communication from them.

However, I will say that when I initially purchased the suit, they did reply to me about my delivery. The delivery itself wasn't too bad, although they did tell me that I would receive it within 6 to 7 days, but it actually took 10 days to arrive. At least I did receive it within 10 days, but it would have been nice to have more accurate information about the delivery time.

Overall, I'm not too happy with my experience with Sana Safinaz. The missing pieces from my suit and the lack of communication from the company have left me feeling disappointed. I hope that they can improve their customer service in the future so that others don't have to go through the same experience.

I recently ordered an unstitched dress from Sana Safinaz and I have to say, I was really looking forward to receiving it. However, when it arrived, I was absolutely devastated. The embroidery quality was so bad that I could hardly believe it. And to make matters worse, the huge motif that was displayed on the picture was nowhere to be found on the actual dress. I mean, seriously, what's up with that?

But that's not all. The color scheme shown in the picture was completely different from what I received. I mean, come on, how hard is it to get the colors right? It's not like I'm asking for the moon here. I just want what I paid for, you know?

And don't even get me started on their exchange and return policies. They're just pathetic. It's like they know they're delivering $#*! and they're just trying to make money through unfair means. I mean, seriously, how hard is it to have a decent return policy? It's not like I'm asking for the world here.

Overall, I'm extremely disappointed with my experience with Sana Safinaz. I would not recommend them to anyone and I will definitely not be ordering from them again.

(sanasafinaz.com). Their customer service is the worst I have ever experienced. I have been trying to get a response since April 3rd about a damaged item I received, but have yet to receive any help or resolution. I strongly advise against doing any online business with them at ***@sanasafinazofficial.

I have even gone to their physical stores, called them on the phone, sent emails, and contacted them on WhatsApp, but to no avail. Every time I reach out, they promise to get back to me, but no one ever does. It is incredibly frustrating and disappointing.

If you are considering ordering from Sana Safinaz, please think twice. Their customer service is unreliable and unhelpful. It is not worth the risk of receiving damaged or unsatisfactory items and being left with no support or assistance.