Fashion Nova
reviews and complaints

I used the coupon code free yesterday for the buy one get one free promo and it stated the discount would reflect when I check out. My total should have been $100.70 and fashion nova charged me double! $201.40. I have reached out to them 4 times and they are not getting back with me. I don't want a credit, I want my money back for what I was overcharged!

I placed a 56.98$ order on november 18th it's about to be a month and i still never received it, i have the shop app and all it says is that it's in transit. All I ordered was a zip up, Pjs, and ripped jeans. I went on fashion nova online, put my tracking number in and it says "TBD" i'm not sure what that means but it's said that for a while now.

I ordered a dress from you and received it with a stain. I filed the report and have waited over a week and I still haven't gotten any information back. I filed within the 7 days like needed. My order number is [protected]. This is getting a little ridiculous. I ended up filing another report on it to see if maybe that would get y'all's attentions but it obviously did not. I order from you all the time but I will not be doing so anymore if I do not get this issue resolved. I want my money back since I'm never going to be able to wear the dress. The stain is huge and right on the front stomach area.

Good evening, my name is Susan Smith. I made a purchase on November 6th, order number [protected], and I still haven't received my package. Estimated arrival was November 11th, and now almost a month later, I still haven't heard anything, no updates, nothing. I'm very frustrated at this point. I haven't been able to speak to anyone. When I call, it keeps redirecting me to use the website to track package. I need to speak with someone about this issue, because I need my package.  Thank you. 

I placed mi order November 30 2021 I never notice I had the same heels in my cart twice I hate the fact you can't get in touch with these people for your own items I didn't even want mi money bck or a credit I just want them to send me two diffent colors instead of the same color ..it's that's them days if not weeks to respond to one simple message

On Nov. 24 I ordered two coats as a birthday present the tracking [protected] told me it would be Dec. 3 the price for both was over 75 so shipping was free. It is now December 2 and my package hasnt even left the facility. You cant get anyone on the telephone nor can I start a return or cancel package on the website at all. I'm angry and very upset because now you have money I saved for a birthday gift to someone and I cant get anyone to give my money back nor do I have the items.

I placed my order on November 16th, of 2021.
It was moving up until November 22nd, and said it had shipped out.
It's last movement was November 22nd, in Chatacoothe, TN.
All my packages before that were delivered on time and to my door. This one has an ETA, and moved back to TBD. I would just like to know where my package is at, and if I will get it anytime soon. It has been well over the week wait period, as it is now December 1st. I understand the delays, but it should not be stuck in Tennessee for 7 days. Holidays are an excuse I understand but the holidays are over now, and Christmas is coming.
I have gifts in these packages and would really like them delivered, or a refund for my purchase.
I attached the "latest scan" for the purchase, and where it was last scanned, and you can see it hasn't moved. Please get back to me whenever you can, I love fashionnova and it's quality, snd I don't want to have to take my business elsewhere because of unreliable delievery services. Thank you.

I am complaining about a dress that I returned because it was too long and it had a small hole in it. I was charged $58.83 on my credit card and I returned it on 11/12/21 and I haven't gotten credit. When tracking my return the status has been the same for days. I can't speak to customer service since phone number doesn't exist. This was a first experience with fashion nova I will not purchase from here anymore. Poor customer service! My order# [protected], tracking # 920239010078500001016033951. I am looking customer satisfaction other wise I will file the complaint with Better Business bureau.

I bought items November 28 that were 275.92 all together and another order on November 29 that was 82.54 when I looked at my account on November 29 it charged me 358.11 and I was like they added the charges together but as I look again at my card again it charged me another 108 on November 30 when I already paid for everything. I need my money back

I ordered on 11/23/2021 and my order has yet to be shipped out. Fashion Nova says they shipped it but my carrier(FedEx) says they have not received any package for me. When I asked for a refund Fashion Nova decided to stop responding to me. I really needed my package. My total came out to $244 and I don't have that to just waist. I will never be buying from them again.

I ordered a few different pieces of clothing from Fashion Nova. Out of the items that I ordered, two of them came defective. A pair of pants was ripped from the seam from the bottom up and a sweater had a very large snag in it. I went through the return process on the website and sent in pictures of the damaged items and it has been over two weeks with no response from Fashion Nova. I need a return and refund ASAP. They are the most unprofessional business I've ever dealt with it I will never buy clothing from them ever again.

I purchased items which I had to return..they have accepted the return three weeks ago and supposedly have emailed me a e gift card two weeks ago...they never emailed me confirmation they received return and emailing e gift card and I had to track down my package to verify they received it and messaged customer service about the refund. I have yet to receive the gift card and they claim they have emailed that to me approx four times now asking me to check my spam or use different device. I have used every device I own and nothing...its ridiculous that i receive their stupid "I'm sorry your dissapointed" emails but not the one with the refund gift card. Seems ridiculous to try to scam me out of less than $60!

I purchased items on November 6th and I still haven't received my order. No one's reached out to me about a delay or anything. I'm just here waiting for now 3 weeks, for an order that should have been delivered within a week. Very disappointed in fashionova, I have been shopping with them for awhile and never experienced poor customer service like this. I called the number, the automated response is to use the website. When you go on the website there's no help in resolving this issue. We need real life customer support personnel to deal with certain issues. Please send me my package.

I placed an Order #[protected] since October 28 last time I tracked my item it showed item has already arrived Nigeria and customs clearance was done . Today is November over a month I have not received my package and this is getting me really upset because the standard shipping frame was 5-10 business days .i need my parcel delivered please !i need it for my birthday photoshoot and it's past the date already !

This is my second order within a month that was supposedly delivered but I never saw my order. Instead of fashion nova investigating they just came back with oh it was delivered. You guys are stealing from me if this is how you do business. I'm going to file a complaint to get my money back and am never going to deal with fashion nova again. The way you deal with your order issues are disgusting.

I placed a order on November 8th, I still haven't received my stuff. I sent multiple emails no one has contact me back. because of fashion nova not delivery my clothes that I paid for, my vacation was messed up because i had to spent more money on clothes. I just came back from my vacation and my clothes are not here. I would like a refund. I will never order from this store again. If they don't refund me or contact within three business days. I'm getting my lawyer evolved .

I literally ordered my clothes on 11/17 with rush order. FedEx never received my package. I leave town tomorrow evening and I have no clothes . My Thanksgiving is ruined. I want to cancel and get a full refund but sending emails does not help and they do not respond back. I was definitely a loyal customer until NOW . Unable to call or contact fashion Nova in anyway to help resolve my issue!

Ordered a long-sleeved black t-shirt dress Order# [protected] on 11/20/2021 (size large), however FashionNova shipped the incorrect item and I received on 11/22/2021 a pair of blue jeans (size 0). I paid $14.99 for expedited shipping so that I could wear this dress for my bday 11/27. The Packing slip included in the package was correct and matched my order, however the incorrect item was packed and shipped to me. FashionNova only has online customer service and unfortunately I was only able to submit a return form along with photos to upload to their service center through their website. Upon doing so, I have not been contacted or received email updates from the seller as to how this will be resolved. I cannot afford to order an additional dress and pay for expedited shipping again in hopes of receiving the correct item in a few days. I also cannot afford to ship the incorrect item back to FashionNova in order to receive a refund or credit towards the dress.

I ordered three dresses six days ago. I needed these for a photo shoot.They said my estimated time of arrival for these items would be in 2 days. I payed $14.99 extra for a rush service and still haven't received my package. Now I can't reschedule my photo shoot and will be out of money both ways. I'm just upset about the fact I payed extra for a better delivery and it's longer then expected.

I made my order since October 12th for my birthday party this November and up till now, no package received!

My order says- pre-shipment Info sent to USPS Los, Angeles (meaning USPS knows about the intended shipment but does not yet have the package in possession for delivery.

My Tracking number: EPG070647914380807 does not even exist on the USPS website!
My order number : #[protected] when tracked, only shows pre shipments info sent to USPS since almost a month now.
My estimated order arrival says October 27th but nothing came till date.

It's been almost 1month now and Fashionnova haven't delivered my packages yet and they don't even reply to my emails/messages.
I need my money back please 🙏 how can I go about this. Please help!
My package was last updated on 25th October saying- Preshipment info sent to USPS! till date. I just need my money back.