Farfetch — loss of packages, refused to refund, burberry t-shirt, givenchy hoodie, 720$
I ordered a Burberry T-shirt and a Givenchy hoodie on Farfetch on May 15th, the total value was 720$. However, I did not receive my packages, and the packages were lost. The lost was also claimed by the shipping company DHL.
Those packages were lost because the driver did not follow the instruction to collect my signature, so it's not my responsibility to pay for the loss. However, Farfetch refused to refund me after a two weeks investigation. Farfetch needs to refund me because it's not my responsibility for the loss of packages.
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