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I purchased a CD player at approximately 7:06 pm on 4/14/2021 and returned it at approximately 8:10 pm on the same day. The electronic was on the public shelf instead of behind the counter as I've seen them many times before. I was told that I could not return the item because the tape was missing. I never opened the box! The girl in charge asked her co-worker if he inspected the box at the time of purchase, and he said no! She also asked if he explained the return policy to me, and he said no! I have never experienced this ever! The store # is 06064!
Desired outcome: A refund!!!
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Family Dollar does not keep merchandise behind the counter except tobacco products. Electronics that are open at the time of sale is only eligible for exchange with original receipt. Return policies are not physically spoken at the time of checkout, but are posted for any customer to read on the checkout counter. It would take too long to state the return policy on every item at the time of checkout so the expectation is for the customer to already know or find out for themselves should they anticipate the need to return a product. Customer like you give those of us who follow the rules on returns a bad name and make it difficult for us to do our legitimate in policy returns.