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Family Dollar

www.familydollar.com

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1.2

Overall customer rating from reviews and complaints

Family Dollar earns a 1.2-star rating from 12 reviews and 2310 complaints, showing that the majority of bargain shoppers are dissatisfied with their purchases.

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Family Dollar Complaints Page 13 of 116

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R
2:11 pm EST

Family Dollar Employee staff and management at family dollar.

On December 30, 2022, I decided to visit store #10443 for a few quick items before work. My first stop was to end cap with toothpaste. Just as I was searching for my choice, this very tall vendor decides to walk very swiftly towards me with no slowing down. When he got within a couple of inches of me, I feared for my safety and jumped out of the way as fast as possible. I yelled "hey" to him to get his attention of what he almost did to me. Instead of him apologizing to me, he became defensive. Those actions offended me greatly so I did call his actions stupid. I then continued my shopping and found an item marked for 1.75. I also found cleaner, and some food items. When I got to the counter to pay, I noticed the cashier was placed my food items in with the chemicals. This is after I asked her on a previous visit not to play small food items with my chemicals. On this previous visit she became very smart alec with me and told me that she will not place my good items with the chemicals. This time she did it anyway.. I then separated them. As I was walking to the door, the manager came behind me with a Lysol spray and sprayed behind me as I was leaving the store. When I got home I checked my receipt and saw that I was charged $3 for the $1.75 item. I went back to the store to return the item. I explained to that manager that that item was marked for $1.75 she told me that she was not there when the item was placed on the shelf I explained to her neither was I I was I supposed to know the right price. She then had several choice words to say to me I was treated extremely disrespectful and I was also very offended and hurt! She told me not to return to the store and she will tell the rest of the staff not to let me shop there. She did issue me my refund and had me sign a paper for the refund. Inadvertently as I was walking out of the store I had to pin in my hand. The other cashier had a long line so I tossed the pen with the intentions of it landing on a counter but instead it landed on the floor. That cashier stopped what she was doing and helping other customers and picked up the pen and threw the pen directly at me as I was leaving the store.

Desired outcome: Retraining for employee staff on how to respect customers that serve their business.

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G
12:23 am EST

Family Dollar Bacon

There is bacon on the shelf that is discolored, (yellow black brown) moldy, festered with millions of bacteria. It has been on the shelf for a whole month. I am tempted to buy it, eat it, document the whole thing, get sick and sue them since they claim it is "still for sale" Because I have literally taken it out of the fridge, showed it to the cashier's, and asked is this still for sale? And they said yes. I have told the people who work there about it repeatedly. And they refuse to take it off the shelf. Family dollar Youngstown Ohio 44511 in the cornersburg plaza. I have taken photographic evidence, and if it is still for sale on the shelf in a week I Guarantee you I will buy it, eat it, get deathly sick and get money one way or another if you guys don't go do something about it. I am absolutely tired of telling people about this and nothing being done about it.

Desired outcome: Make sure they never do it again. Incompetent or greed and blatant disregard for the safety of the community if an old couple buys that and gets sick and dies I won't forget that I not only told them, but told you too.

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F
4:13 pm EST

Family Dollar Gossip behind my back

There's an associate I knew from years ago. Back then he was judging me by a rumor someone else had told him, and I told him myself that it wasn't true.

Now that he works in a Family Dollar in Mount Vernon, I can't walk outside of my own house without anyone saying derogatory terms whether they're driving past me, or I'm walking past somebody's house or workplace, or wherever. The current manager has been looking at me weird in the past month. I think he's Nigerian.

Matter of fact, one associate uttered the same derogatory terms a few different times when I walked past her.

Desired outcome: Fire the associate, and/or understand that the rumor is not true.

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10:20 am EST

Family Dollar Rude employee at Bedford, OH store

On 12/26/22, at 1:35PM, at the Bedford, OH store (650 Northfield Rd., Bedford, OH) I visited the store and waited in line. The line was not moving so I put my items down and left. As I left, the cashier (the only one waiting on people) said:

"Have a good day, or HAVE A BAD DAY" - totally unacceptable on every level.

Please install self-checkouts so I don't have to deal with your RUDE workers.

Some people should not work in customer service jobs and she is one of them.

I wrote an email to them, and have received no reply. The store is filthy, and I have seen items out of date on many occasions, yet the workers, instead of doing their jobs seem to have time to shout out rude comments to customers.

Desired outcome: Reprimand this employee (young African American woman), her manager was standing there and said nothing (also a woman). If it were me, I would fire her.

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M
9:16 am EST
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Family Dollar Management

12/27/22 I went to family dollar first thing this morning and as soon as I entered the store, I noticed the floors were filthy and littered with trash. I went to the milk cooler, and it was completely empty ok no big deal! However, I noticed the cooler was disgusting and its obvious has been for a long while. I go to pay for my items and the manager is working behind register. He is rude and cocky; this is not the first time I've had issue with him. he raises his voice at customers which is unacceptable behavior from any employee but a manager? that man needs to go. Maybe you should make a visit to this store. Its unorganized, filthy and poorly run. you have lost good employees because of the bad ones. I've managed a store before, and this is unacceptable period!

Desired outcome: New manager brings new employees. Properly trained employees mean clean and organized store and etc. you get where I'm going

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M
3:50 am EST

Family Dollar Service

I have 2 Family Dollars where I live and let me tell you the managers are rude unprofesssional and take their personal problems to their jobs at one of the stores the manger is on drugs so she only hires drug dealers that supports her habit. She kicked me out because she is friends with my husbands baby mama, and then went around spreading the word that I was caught stealing which is an absolute lie. I have seen her sit in her car in the parking lot doing drugs making drug deals she says, "this is my store". Then at the other family dollar they always have everything stocked in the wrong spots and they don't care I went in there the other day and this native lady was in the aisle I was in and they had some locks hung on the wrong place so she said to me this is a good deal I said that is a good deal so when we went up front to pay the assistant manager who is very rude to me because I am friends with her girlfriend said no that is not the price went to the back of the store and we could hear her moving all of the items from where they were found and she came back and said no those were not in that place I went and looked and she sure had moved them all and was calling me and the other customer liars. Then the next time I went in the manager who is also horrible told me if I did not leave, he was going to call the cops on me because I harassed his worker. It is ridiculous all because of these employees' personal issues I cannot shop there, something is wrong with this picture.

Desired outcome: I want someone to investigate these stores and what I am telling them and how they are doing illegal acts and kicking people out just because they don't like them. I live in a small town, so everybody knows everybody

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2:40 pm EST

Family Dollar Disrespectful store managers

On 12/19 the manager in the store #10118 sent my son who is a teenage worker a inappropriate message with cursing and threatening him which I have proof of. Once my son went to work the manager and her husband who is also a manager began to curse at him about being fired and telling him to get the f* out the store. The altercation escalated with more cursing and police being called as well. This altercation took place inside the store in front of customers. The manager falsely accused, harassment, discrimination, and embarrassed my son in the store that day for no reason. The whole time I was on the phone with my child and heard how these 2 managers was cursing my child out about being fired, giving them the store keys, and getting the f* out the store. The language that was being used from these managers was very inappropriate and need to be trained on de-escalating situations with workers and customers or fired. Something needs to be done about the situation with these 2 managers which is a husband and wife. The police was called and I received a trespassing for the store, but nothing would have happen if the language they chose to use speaking to my child was done in a respectable manner. These managers done all this in front of customers that was inside the store. The manager himself smoke weed and also have sex with females in the restroom of the store. He also allow the workers to have sex there as well. They bring they daughter to work with them and she have sex with workers too. This is just an outrage for managers!

Desired outcome: I would appreciate a response and apology as well as something being done about those managers. Store #10118 (husband and wife)

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TheldrakisCS
TheldrakisCS
Baton Rouge, US
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Dec 23, 2022 1:21 pm EST
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OP from the research i have found. officially corporate requests a minimum of 18 years old for cashier, though depending on store and state it maybe lower. some stores have hired for other areas part time low as 16. was your son a full time cashier?

again this is all from searching "how old do you have to be to work for family dollar". i hope this helps you out.

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S
10:13 pm EST

Family Dollar I would like to complain about Misty

Misty is my mamma get at the family dollar located on hwy 62 in pine Louisiana. She is a very rude lady and acts stuck up to all of her employees. For instance, she saw me one day at the store and was the cashier to check me out and neglected to tell me she made changes to that week’s schedule so I missed a day of work because she didn’t let me know she made any changes. She also has this group text that she has neglected to add me in so that way I can be aware of new changes to the schedules and more. She is very very rude and always acts like there is a stick up her [censored].

Desired outcome: I would love to see some action taken to see her removed from this job or this location permanently.

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6:55 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I and my husband went to the family dollar located on 6690 Highway 85 Riverdale Georgia. Nobody was at the registers other then another customer also waiting. When we approached the registers I noticed a bell. I rang that bell a worker (The manager on duty) arrived. Due to a very recent car accident (Saturday 12/17/22) and the fact that I nearly fell into...

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5:56 am EST
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The store in Aylett 4758 has to heat. It's been about 2 months. All the employees have been sick. Nobody seams to care. We have to wear coats and gloves. It is not fun to wear gloves and try to run the register. Gone through 2 levels trying to get help. With no heat doors will be locked. Customers come in and walk out because they said they are not going to shop in the cold.

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F
11:24 pm EST

Family Dollar Rude employees and store hours!

Good evening! My name is mr. Charles welch! 2 weeks ago the family dollar #8476 starting opening at 3:00 in the afternoon. Normally the store should been opened at 7:00 am until 10:00 pm! I had to go another to shop. Then the employees along with the assistant manager were rude and disrespectful. Somebody from corporate needs to come down and have a talk with employees as well as the assistant manager or whosever's in charge! And let them know that this kind of conduct cannot continue.

Desired outcome: An Apology For One! Sensitivity Training And Policy Changes. I Understand That Everyone Has A Bad Day Once In A While! But Employees Having Shouting Matches With Each Other. And Assistant Manager Doing The Same Cannot Be Good For Business!

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V
8:17 pm EST

Family Dollar Cheating people out a money

Cheating me out a dollar they always a something to my receipt that I didn’t purchase ok like today I was in there and I purchased 2 Lipton fruit punch juices 4pks koolaid unsweetened Swedish fish and 3 (2 )pks Christmas bags and that’s all bout them as I’m looking at my receipt it says houseware I a sure you that I didn’t buy anything in houseware

Desired outcome: Just stop adding things that aren’t being purchased

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5:43 pm EST
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Family Dollar problem with pricing at store 12/20/22 @4:26 pm

store has a problem with honoring prices was in store purchase poligrip denture cream cashier rang item up at $5.75,but sign states $5.00 store would not honor what sign has. workers would not even come look talking about what in the computer this is not the first time this has happen. if the prices on shelf is incorrect then they need to be removed. since your store can honor the price that a customer tell you i can no longer shop at your store located at 2501 dixie highway louisville, kentucky Store #00926 futher more i requested a refund of all my money spend at that time. why is it so hard to file a complaint one customer lost

Desired outcome: for you to remove bad price from shelf or honor what it said

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numbor
Chicago, US
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Dec 30, 2023 4:37 pm EST

i want to resolve the problem not go round and circles. I was charge 6 dollars more on a product witch is dayligt led light bulbs witch when i went back was only 5 dollars and twenty five cents. i told her that she had over charged me she smiled because she knew tht she was wrong. so, to cover herself she had one of the male workers to go back and change the rice eventhough after she scanned it it was $5.25. So i took a loss. The store is located at 3631sullivant ave columbus ohio phone# [protected] the stre number is 02007 my full receipt number is [protected] . i would like my money back. THANK YOU ROBERT FEARS

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W
5:18 pm EST

Family Dollar I was racial provoked by your manager Tammy in cynthiana kentucky

1 month and half ago I walked in the store to get hooks for ornaments. She was setting down and asked her for help. She just pointed, she never got up so I had to go to Walmart cause I couldn’t find it. When I was leaving a white lady walked in and she gladly helped her because she white. So today I go get something for my mother and she was provoking me still. Ever since the first incident. So today I ask for cooperate number and she told me she don’t know it and wouldn’t get it. Look on the camera on 12/20 bout 4:55-5:10. You see she denies me the number to corporate

Desired outcome: Demote her or fire her. My lawyer wants to send you all a letter but I need address. My lawyer told me let him do all the talking. So that’s what I’m going do.

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11:13 am EST

Family Dollar Sexual assault

On 8/5/22 my nephew and I pressed charges on a employee who touched me inappropriately. I ran to my nephew and told him about what he did. Less than two minutes later my nephew told me the employee did the same thing. I didn't believe it at first. We both argued about physically hitting the employee. I said no and told him to follow me. As we exit the store I noticed the cashier looking at us with her eyes wide open.

The Grantsville City Police Department launched an investigation. The Detective encouraged my nephew to confront him about his actions. The employee denied it at first but after awhile he confessed. Detective Greeko told us that we have a solid case. We were then introduced to a Victims Advocate, Delia Kirk.

We are still dramatized about the whole situation and want to file a civil suit against the employee for emotional distress. My nephew has been through a lot and this incident is making it worse.

Victims: Shane/Donavan

Desired outcome: Settlement

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5:54 pm EST

Family Dollar Misty the manager in Pine

Misty is the manager of the family dollar in pine and is very rude to all customers and employees. I have a friend that knows someone that works there and was in pain and needed to seek medical attention, but Misty acted with no sympathy and saw it as a problem. She did not want to give this lady off and thought with no concern at all. She is always rude to any customer that she has to speak to and that should be unacceptable of her. She also has had an employee get sick while at work and was vomiting in the bathroom but insisted on them staying and working the rest of the night. That is a health hazard if any. She never greets anyone with a smile, acts stuck up, and treats customers as if she is better than them.

Desired outcome: I would love to see her removed from this location at once

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Update by The Mac
Dec 19, 2022 5:48 pm EST

Misty is the manager of the Family Dollar/Dollar Tree located in Pine Louisiana on HWY 62. She is a very rude person that acts as if it is a problem when checking a customer out when another employee is on lunch break.

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M
2:41 pm EST

Family Dollar Cashier Rude and refused to give me back my receipt

To whom it may concern,

I visited Fami Dollar on 12/18/22

Returned a few items i realized i was alegic too some ingredients in products.

But cashier refused to return products on 12/19/22 @ 10am store #04387 804 Maxey Rd. Houston Tx.

Furthermore refuse to give me back my reciept that i keep for my personal records.

Also other items where on receipt as well that i purchased besides those particular items.

She was rude and ignored me completely

When i demanded my reciept that i had rights to keep for my personal records as well if i had a issue with anything else.

Now i cannot prove i purchase these items

From this store.

Please contact me

via email [protected]@yahoo.com

Desired outcome: Educate Employees on proper professional customer service and Return my Reciept immediately.

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2:23 pm EST
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Family Dollar Poor customer service

Friday evening around 6:30 pm I went to the family dollar near me on Stafford rd. I only needed a few items but I only had a $100.00 Bill

the cashier informed me that she could not break it because her shift just started and also informed me that the manager on duty shouldn't have a problem because he had been there all day... She called for the manager I don't know his name because he wasn't even wearing a name tag,when he FINALLY approached the registered he just looked at her and kept walking, so she called out to him so can you break this without even looking back he shouts out a NO so i turned to him and asked is it that you cant? or because you don't want to? now from nearly at the end of the aisle he is yelling at me as if I were his child that he didn't have money and because he didn't like my attitude he wouldn't have anyway.. nice huh? so as i walk out after being told i needed to go to supermarket next door to break my bill "a store that also carried the items I was purchasing" he then approached me at the exist door to tell me that if anyone is going to give him an attitude he would say ANYTHING HE [censored]ING WANTED" THAT IS A DIERECT QUOTE! I SAID NOT TO ME YOUR NOT HE THEN INFORMED ME THAT OH YES HE CAN SAY WHATEVER HE WANTS TO ANYONE HE WANTS THAT HE DIDNT GIVE [censored] WHAT ANYONE SAYS! NICE CUSTOMER SERVICE HUH?

This child is just that an entitled little boy with a badge that says he can do and say whatever wants... i have children older than him NOT TO MENTION THAT I was a customer of this location since you opened the doors ... ! this boy could not have been more than 22-25 yrs old... not that age matters but maturity should be a factor when putting people in that type of position I was a retail manager for over 18 years and I've had bad hires as well, but I certainly would never promote a person with kind of demeanor to represent me or my store! someone needs to rectify this huge mistake this was by far the most hamulating experience I've ever had or even seen ...ABSOLUTELY UNEXCEPTABLE BEHAVIOR!

Desired outcome: This Manger on duty be demoted or let go!! he is the most unprofessional un-ethical person I've encountered in a VERY LONG TIME!

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2:22 pm EST
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Family Dollar Dove soap ($4.99 and rung up at @6.00 and something and colgate toothpaste ($4.00 for 3 pack) and rang up at $5.10.

I have been shopping at family Dollar companies for many years and haven't seen such rudeness, and blatant disrespect by employees as I have at the one located at 650 Northfield Road, Bedford, Ohio 44146. For the last 3 times that I have shopped there they have put the wrong prices on the shelf items and when you get to the counter they say that it can't be over rode by the manager. They said they don't make the prices and try to overcharge you and pocket the difference. I know this because a manager has over rode it before. They have 3 black girls at the register and one in particular has started an argument saying they don't make the prices on 3 separate occasions. This has caused me to put all of my items back because I don't need that attitude when shopping. More customers have said they have had the same problem with this same black girl.

Desired outcome: I don't know the name of the girl but she is causing your store to lose business. I would suggest that she be reprimanded and if she doesn't change her ways to be dismissed.

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2:28 pm EST
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Family Dollar exchanging a cosmetic product

I went to store#114 in Norlina Nc on Dec 14th, 2022, to make a exchange on some makeup items that i got a few days ago but i misplaced my receipt. the only thing i wanted to do was exchange it because i haven't even used it.. it was not a match for my skin complexion so i figured i would go back to try something different. Well i asked the cashier at the register could i exchange the item and he then said he needed to ask the store manager. She then proceeds to tell me i couldn't return because I didn't have a receipt and wouldn't let me exchange. I haven't seen a policy that wouldn't give you the opportunity to do. So, all I'm asking is to an exchange for another item. is this possible

Desired outcome: Looking to exchange my item and would appreciate a respond.

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
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Family Dollar Category
Family Dollar is ranked 23 among 106 companies in the Retail Stores category