Family Dollar review: app coupons... very rude associate as well

I care for a friend who has cerebral palsy. His daily activity that he most enjoys is taking his motorized wheelchair to your establishment. I downloaded the app for him and clipped the coupons. This May seem petty, however, it's the principle. He wanted to grill out so we clipped the matchlight charcoal coupon that was $2.00 off any (one) size. Well i checked his receipt when he got home and it wasn't on there. I took pictures as i called corporate after i spoke with the new associate Don. He is very rude..doesn't greet guests...and sings every sing that plays yet doesn't even ask how customer is or says anything as you are getting rung up. I have been waited on several times by him. Anyway, i degress, i called store and asked why that coupon wasn't honored and he got very rude. Tried telling me what he thought problem was. I asked if he had app and no he didn't so he didn't know what he was talking about firstly, then i read him coupon description and he continued to be rude. Its difficult to explain to a confrontational person when you know what you're talking about. The long and the short of it is the coupon didn't give a weight or size restriction, it only stated save $2.00 on any one of the product. He should definitely not be in customer service with his attitude and off puttish demeanor. If you can sing every word of any song while waiting on customers...you should be able to be respectful and kind and greet us. Definitely not be argumentative and rude. I also have pics of receipt and coupon. The corporate receptionist however, friday the 12th of July at 4:45 pm eastern time that i spoke with was the most kindest, respectful, nicest lady ive ever spoken with. She couldn't give me her name but she was amazing at her Job and i was very appreciative.

Respectively

Lyn Unger
[protected]@gmail.com

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