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4.4 7758 Reviews

Facebook Complaints Summary

132 Resolved
1239 Unresolved
Our verdict: With Facebook's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Facebook reviews & complaints

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V
9:07 pm EDT

Facebook Facebook

Today I was on my page and wanted to start a story. One on the options was a choice to select F- you. I was appalled and disappointed. I don't want this foul, vulgar trash as a choice on my Face book. Please remove it as a option asap. For more information and a pick feel free to contact me. Shame on you for having this a choice in the first place.

Desired outcome: Content removed

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4:21 am EDT

Facebook All of my Facebook account is hacked by unknown person

Dear Concern,

It is very sorry to point out that my Facebook Account is hacked by someone on 16-06-2022 and that person is posting the abusive pics, stories etc. on regular basis on my Facebook Account.

I request your goodself to take an immediate and strict action against him & help me to get my Facebook Account back.

Regards,

(Asrab Ali)

Country - India

MobIle No.: +[protected]

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N
9:39 pm EDT

Facebook Being able to access my FB account

In December last year, I started receiving messages when I would log into FB on my laptop or work computer. It would ask for the below:

Two-factor authentication required

You've asked us to require a 6-digit login code when anyone tries to access your account from a new device or browser.

Enter the 6-digit code from your code generator or third-party app below.

However, the issue is that the code doesn't come through to the phone. The phone number is correct in the account.

I could do this before as I had set up facebook in an authenticator app on my phone. Then I bought a new phone and the app to do it had to be reloaded and didn't work as the same before. I tried to use the code generator in teh FB app and the code still didn't come through.

So from December I couldn't log on onto FB from computers but could access on my phone. 10 weeks ago FB logged me out on my phone and then the same thing happened and was asking for an authenticator code. Again still not working. I now no longer have access to my accounts.

While I had access on my phone I reported this issue over 50 times and then, without access to my FB I have tried everything to report the account.

My brother who is quite good at tech stuff found that you could download a third party app and use that to generate a code. Still didn't work. I have also rung my phone provider and made sure that no numbers re sales numbers are being automatically blocked so that's all clear.

I have another work account and use the same mobile and I can get this code so it seems its my personal account I set up 12 years ago.

I desperately want to access my account as it has so many memories and memories of my dad who has since passed. Can anyone help me?

Its almost like FB needs to turn off the two factor authenticator so I can just log in. So disappointing that after nine months, FB still doesn't respond.

Desired outcome: I just want to get into my account again.

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F
Fussinstuffsin
Anderson, US
Sep 01, 2022 2:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm having the same issue my self

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D
4:25 pm EDT

Facebook Unfair Ban

I commented on a community post about dog owners not pickup up after their pets on public property. I basically said I agree and that these dog owners are “lazy jerks.” I got 24 ban for calling irresponsible dog owners “lazy jerks!” BUT Facebook continues to allow all the fake profiles I report to make posts about all these scam/fake job offers around my community pages. I don’t understand what the heck is going on! I didn’t threaten anyone or curse. I said “lazy jerks” and I get banned. But others will post scam after scam claiming innocent victims and Facebook will do nothing about it.

Desired outcome: They need to seriously change these Community Guidelines and actually pay attention to the real problems going on. They never look at context they just assume they know better but they don’t.

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M
9:21 am EDT

Facebook Liar

I have been harassed by Ken Holm now foe a few years and it appears that Facebook does nothing to stop his lies, his slandar and him accusing me and my sons of stuff. He has several facebook pages and is linked to his wife Jennifer holm. He tags her account to spread his lies and threats. He has lived in Holdingford, OK and who knows where else.

Please stop this harassment and threats by this evil man.

Because of him and Facebook not controlling what is printed, I have deleted my account but his garbage still flows through Facebook.

You can contact me st [protected]

Or [protected]@gmail.com

Desired outcome: Band him from Facebook so he cannot use your platform to spread lies, make threats and harass people. He has done this for several years now

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2:50 pm EDT

Facebook Facebook/ meta business

My Business Account was restricted. It did not tell me specifically why. I requested it be reviewed and was prompted to upload my ID to authenticate who I am. I uploaded my Driver's License. Within hours I received notice that my account was PERMANENTLY restricted and I could not request another review. And the reason... because they could not verify who I am. No phone # to call, no chat to speak thru, no email address to send to... The Helps menus don't address this and figuring out where to even go to see what FB says about this situation puts you through an unending maze of pages with no satisfaction. Terrible and awful communications protocol. Where do I go from here? Where can I even get a question answered?

Desired outcome: The ability to understand specifically why I am restricted and the ability to have a real time communication about it.

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ML Brook
Katy, US
Aug 26, 2022 12:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Facebook disabled my account when hackers took over. pls email monalisabrook@gmail.com if you can help

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J
9:56 am EDT

Facebook Disabled my account

Good Morning,

My account was hacked on July 15th. I received notification that someone tried to login to my account from an unauthorized device. I stated “this is not me” and changed my password. Immediately after I got back in, I received notification that my account was suspended due to violating community standards due to sexual content and nudity. I did NOT POST THIS. The HACKER did. They also ran two $75 transactions. One went through, one was denied. I did get my money back from my back, changed all my account information. I requested a review of the account several times. I sent in my ID several times. Now my account, that I’ve had for probably 14 years, has been permanently disabled and I can’t get any of my videos or videos.

PLEASE HELP ME.

Desired outcome: I would like my account back!!! That's 14 years of memories. I contacted everyone I could. Tweeted, emailed, requested reviews, sent my ID, and nothing happened.

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B
3:55 am EDT

Facebook Service

To Whom It May Concern,

Hello, thank you for taking care of my case.

Facebook disabled my Facebook account after my account being hacked on August 2nd. The reason it gave me was because my last post on August 1st didn’t follow the community standard. I have my IG account links to FB so if I post on IG, the post would as well show on my FB page. (My last post has attached below) I as well attach an image taken from IG account that my status is very good.

I’ve tried to contacted them to appeal it and never got a response.

When I tried to report a problem to fb online, the system sent me a message saying that I had to log into my account for the matter. How could I log into my account when my account is disabled by fb.. When I tried to reach out to fb support team by number, no representatives stood by to help. Instead, the answer machine asked us to check help section on fb. Again..disabled account wouldn’t do. When I tried to email them, weeks have gone by and no replies.

When I tried to log in, the Facebook system sent me a message that my account is going to be permanently disabled in less than two weeks. I am getting anxious because facebook is my only way to stay in touch with my family and friends, and I haven’t talked to them for one month…😰🤢🤦🏽‍♀️😰🤢🤦🏽‍♀️

I’ve tried all the ways I could think of to have my account recovered, but nothing happened. I’ve asked people’s suggestions, and they told me to file a complaint against Facebook. That’s how I get here and hold my last hope for my disable account.. please read the attached images for references. Thank you very much for your time.. hope I’ll hear from you soon.

Best Regards,

Chw

Desired outcome: I am hoping to have my account recovered. I am really desperate right now bc I cannot get hold of my family who live on the other side of the world as well as my friends. I never use phone number any more…

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L
9:43 am EDT

Facebook sovearr.com

I ordered a Fitwoman gold silicone smart watch on 31st August.

To date I have not received, acknowledgement, delivery times or in fact absolutely nothing from them.

The money was taken from my credit card the same day of the order.

Would you be able to advise if this company is still operating and what to do to get either my watch or money refunded.

I have sent 3 e-mails to the company but have not received any reply

Regards

Linda Davidson

[protected]@outlook.com

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P
4:45 am EDT

Facebook Forgot password, not getting code, cant access email and phone

Facebook was always saved in my phone, by mistake i did logout and after that i can not access my fab ac, help me that because i am confused whether it is hacked or something, also i forgot my current password, tried with old password also cant get it.

Id name- b****** **hu

Fb name- prity sahu

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D
1:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Restrictions and loss of privileges

Regardless of what you claim. I do not and have not ever, solicited the sale of drugs, nor sold ANY type of weapons.

I have a room to rent in my home.

I own the home, I have the right to rent the spare room.

There is nothing discriminatory, racist, or immoral.

Nothing that violates your policies or guidelines.

I also have a martial arts school. I teach martial arts and have since 1975.

There are no weapons used in the art, other than hands and feet.

There is nothing discriminatory, racist, or immoral.

Nothing that violates your policies or guidelines.

Desired outcome: Restoration of all privileges and cease and desist wrongfully removing my ads and wrongful restrictions.

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D
8:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Company facebook page

Hello,

I can almost never log into my company page, in order to run an advert campaign. When i try to log in, it asks for a code to be generated in one of my phones. When i eventually get into the app, which can take between a 5 mins and a few days (its just random luck) in 100% of cases, the code generator simply says 'error, try again", for the last year or 2.

if offeres an alternative method of logging into a non existent page, fb.me/soething I forget, whihc takes you to this non existent page

https://www.facebook.com/mobile/codegenerator

If I did not have 10 years of history on the page, I would delete is.

Is there an actual human I can talk to to resolve this, rahter than surfing hundreds of irrelevant pre written 'help' links that do zero to fix this?

Sorry for my extreme frustration. I just want to run a campaign.

Desired outcome: to be able to log into https://www.facebook.com/realestateinromania/

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R
2:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Wife's facebook account disabled

On August 10 at about 1am, my wife's facebook account was hacked from a device near Los Angeles (we are in the Seattle area). She received a notice later that day that her account has been disabled for safety issues related to sexualizing children. She went through the steps provided on FB to get her account re-instated, up to the point today where she sent her photo id of her drivers license to you. (which seems awfully sketchy to me that you would require that!) She just received notice via email that her account cannot be re-instated and that she is ineligible to have her account back. She did NOTHING wrong except get hacked. She changed her password for protection. Her name is Penny Proctor, her email is penny. [protected]@gmail.com, and her phone number is [protected]. Please re instate her facebook account.

Desired outcome: RE INSTATE MY WIFE'S FACEBOOK ACCOUNT!

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D
11:38 pm EDT

Facebook Victim of idenity theft

I am dianne eldridge broyles and my facebook page was stolen by idenity theft. I cannot find my account or pictures. When i put in my cell number [protected] te page comes up wirh a ittle boy and the account lists eldridge peter as the person. I have already turned him into fbi for idenity theft. Please take this page down immediately and return my page with all my info and pictures. Do not know how this was done since i had 2 step verification.

If you need further info You can contact me on my cell.

Facebook has already been listed as a place idenity theft was used to steal my idenity.

I expect to hear from you immediately

Desired outcome: REMOVE BOGUS ACCOUNT AND RESTORE MY ACCT SO I CAN CHANgE PSW AND OTHER INFO

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M
7:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook page reporting fraud "page is saying"permanently closed". Not true!

This Facebook page needs to be deleted ASAP for FRAUD, Bailey Jewelers is open and fully operating by the owner / shareholder. This Facebook page is being done by ex-partners that are NO LONGER involved in any day-to-day operations. Please remove this account or the "Permanently Closed".

https://www.facebook.com/baileyjewelers214/

Thank you Carol C

Desired outcome: https://www.facebook.com/baileyjewelers214/ [Remove this page /account for FRAUD].

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5:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Food advertising

I consistently see home cooked food being advertised on Marketplace. The Western Australian Health Dept legislation states that any premises cooking, supplying food must have a cerificate of registration stating that the premises has been inspected & issued a cerificate registering them to be able to supply said food/dishes etc.

Everytime I enquire as to the certificate, or suggest they place a copy with the pictured item, I am either ignored, or insulted. Some simply remove their ad for a few days then it reappears. If someone purchases food items & becomes ill etc. Then I feel Facebook itself could be liable for not ensuring Health Dept laws are not being upheld I am just so tired of seei8ng literally dozens & dozens of this type of ad.

Desired outcome: certify these ads are within the Health Dept Laws by seeking a permit/registration certifying the premises are legally registered. Instead of allowing it to run wild.

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Update by toughtitties
Aug 12, 2022 5:27 am EDT

Marketplace on Facebook has several categories for products being brought & sold etc.

They have a category adver5tising products etc. called "Freebies" I rarely see anything on this category for free. The ad sates free, however, once you click on the ad there is always a price attached. Therefore many are baically sucked into the add only to find a price attached, & not always a cheap, or reasonable price either. All other websites I visit also have a free section & ALL items listed are actually free. I find this to be definitely a misleading practice by Facebook itself. For such a large corporation surely there must be insights governing validity of ads?

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C
4:54 pm EDT

Facebook Being out in FB jail because of a type error

I was making a comment to a friend about staying in the hospital. Staying came out as stab. 30 day jail.

I'm so upset this is the 3rd time they have suspended me for a voice to text error. All because I didn't proofread what I was posting they said I was being violent there's nothing wrong with not wanting to stay at the hospital.

Desired outcome: Fact checkers assumed I said something wrong. I'm getting tired of being targeted as someone that is making violent post

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D
4:22 am EDT

Facebook Apple gift cards

I was on tik tok and there is an imposter called Mark Zuckerberg they're saying that there is a competition through Facebook and I have one a 4WD Jeep Cherokee and $500,000 and cash and I would like to know why this is still up and going because it is a scam and they want $650 of Apple gift cards for me to send them and I never got caught out my brother is a police officer in Australia New South Wales Sydney and also they had an FBI agent verify that the competition was legit and there is a Fake competition out there.

Desired outcome: I would like to be refunded my $650 for the cards Apple gift cards that I bought I bought 6 100 and one $50.

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S
9:13 pm EDT

Facebook Being disabled out of my account mistakenly

My Facebook account was hacked on 19th July, I was sent a notification from Facebook to say my business page would be disabled if I don't click the link within within 24 hours, Mistakenly I clicked the link. there after I realised I was fished and hacked, I then noticed someone in my account while I was in my account accepting a friend request in front of my eyes, soon after I was disabled and email sent from Facebook to say my post goes against community standards on child exploitation. (I found out from family/ friends posts of child pornography had been spread in my feed).

yesterday 10/08/22 I received another email from Facebook to say I now have 8 days to take action

I clicked on the link and it takes me back to the disabled Facebook account, not allowing me to do anything to in order to take action.

the account disabled is [protected]@hotmail.com

my Facebook display name: Sophia Mosko

How do I take action or retrieve my account of 15 years with so much data attached to this profile.

warm regards

Sophia Mosko

Desired outcome: I would just like someone to contact me and help me with this misunderstanding relating to my account

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8:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My account been taken over

My account was taken over today around 4:05pm central time and I need it back! I received a email that my email was changed! I’m Darren Struve and my email associated with my account was [protected]@yahoo.com and the account was change to [protected]@outlook.com! I want my account back! I use my account to do business and I really need it back! Please take care of this asap

Desired outcome: I want my page back!!!

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doodd
Luttrell, US
Aug 10, 2022 9:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my facebook account was hacked on aug 8 at 5:13 am from this ip address, 38.146.5.174, they changed my password and my primary email to a outlook.com email, please help me, ive tried to make contact but it is virtually impossible to get ahold of facebook, please help me ASAP... ! thank you

D
D
doodd
Luttrell, US
Aug 10, 2022 9:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i have also been hacked by a email@outlook.com from this ip address... 38.146.5.174 please somebody contact me , i need this resolved ASAP... !

Facebook Customer Reviews Overview

Facebook is a social networking platform that allows users to connect with friends and family online. It enables the sharing of photos, videos, and messages, as well as the creation of groups and events. Additionally, Facebook offers a marketplace for buying and selling items, and its business pages allow companies to establish a presence and engage with their audience. The platform also provides targeted advertising opportunities for businesses looking to reach specific demographics.

Facebook In-depth Review

User Interface and Navigation: Facebook has a user-friendly interface that is easy to navigate. The layout is clean and organized, making it simple to find and access different features and settings.

Features and Functionality: Facebook offers a wide range of features and functionalities that cater to various needs. From posting updates and sharing photos to creating events and joining groups, there is something for everyone on this platform.

Privacy and Security: Facebook takes privacy and security seriously. Users have control over their privacy settings, allowing them to choose who can see their posts and personal information. The platform also provides options for two-factor authentication and alerts for suspicious activities.

Advertising and Monetization: Facebook offers advertising options for businesses and individuals to promote their products or services. While ads can be seen throughout the platform, they are generally unobtrusive and do not interfere with the user experience.

Customer Support: Facebook provides customer support through various channels, including a help center, community forums, and direct messaging. While response times may vary, the support team is generally helpful in resolving issues and answering queries.

Community Engagement: Facebook fosters a strong sense of community engagement. Users can connect with friends, join groups, and participate in discussions. The platform also encourages social causes and supports fundraising efforts.

Mobile Experience: Facebook's mobile app offers a seamless experience, allowing users to access all features and functionalities on the go. The app is well-optimized and responsive, ensuring smooth navigation and quick loading times.

User-generated Content: Facebook thrives on user-generated content. Users can share their thoughts, photos, videos, and more, making it a platform for self-expression and creativity. The ability to interact with others' content through likes, comments, and shares enhances the overall user experience.

Accessibility: Facebook strives to be accessible to all users. The platform offers features like alt text for images, closed captions for videos, and keyboard shortcuts for easy navigation. Additionally, Facebook works with screen readers and supports multiple languages.

Overall User Experience: Facebook provides a comprehensive and enjoyable user experience. With its intuitive interface, diverse features, and commitment to privacy and security, it remains one of the most popular social media platforms worldwide.

How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

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