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4.3 23 Reviews 1392 Complaints
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Facebook Complaints 1392

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N
6:22 pm EDT
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Facebook Facebook login and customer service

Today, 9/21/2022 between 3:30pm and 6:oopm EST. I've been trying to login to my facebook account on my laptop. I've always used my smart phone before this. Wasn't working so I asked for a code be sent to my cell pnoe 8-10 X's but never recieved one. I went online to get a customer service # and called 3X's only to get a msg that it wasn't in sevice at this time. Upon further searching, I got 2 other phone #s, 1 got a msg it isn't working, other one, some guy in broken english answered ans asked "Who the hell are you?" I responded "I'm trying to reach facebook customer service Bro" and he hung up! Worst customer service in the world!

Desired outcome: Just want to find out how to access my facebook account through my laptop.

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J
6:12 pm EDT

Facebook Facebook hacked accounts

I have contacted FB on several occasions over the last several months since my account was hacked then taken over by some foreign thief and NOONE will help me get it back! My daughter passed away in 2020 and this fraud is messaging my family and friends begging for money to help for her deceased daughter, THATS MY DAUGHTER! I have scoured the internet finding pics and videos of my daughter and this foreigner just steals it away. I am grieving and I do nogt need to deal with this too but I can get help to get my account back! Plz plz plz oh plz help me, this is all I have left of my babygirl. She changed the phone number on my account I can verify the email but not the phone. My number is [protected] my email is [protected]@yahoo.com

Joyce Wikoff (Nance is my maiden name)

Desired outcome: I want my faceook account back!!

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5:27 pm EDT

Facebook Blocking me when I was already blocked!

I was blocked and had 3 days left for saying chop him up on a joke post.

But some how today you blocked me for attempting to share a sexual post. I can't post... So how did I do that?

You watch everything I say or post. I believe its discrimination as I see others post or say the same and they do not get blocked... I have contacted attorney general. 2 newspapers. Bbb. Facebook and mark zuckerberg. I even put o tweeter.

Desired outcome: Stop blocking me and watching me

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8:30 pm EDT
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Facebook Suspended Account

My account was suspended for an old post from years ago that showed up in the memory. They said I posted something that goes against community standards when I hadn't been online that day. I only post things that are uplifting as well as things that are ment to be funny. Every meme I've ever posted came from a post that was already on

Facebook so how is this even right?

Desired outcome: I want my page opened or be allowed to get a new page please. Facebook is where I am able to express my comedic mind and it's my outlet from stress and anxiety.

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Sally L3
US
Sep 21, 2022 9:52 am EDT

I woke up this morning and noticed my account had been disabled, I tried confirming my identity and when I type my phone number it never sent me a code. I've tried this several times and now I can't try again until after 24 hours. I wish I could speak with someone about this since I haven't even posted anything in the last few days, I shouldn't have been locked out to begin with. What can I do?

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6:17 pm EDT

Facebook So be lock my fanpage account,

My fanpage account bido store: hàng mỹ đI air

I want know why so be look

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2:29 pm EDT

Facebook Repeated blocking of my account for no reason

I am NOT a spammer. I am a private user, and occasional poster of personal articles that I've written and want to promote to my friends or followers.

I have repeatedly been blocked from using various Facebook features, most egregiously the post-to-group function. The popup always tells me:

"You Can't Post in Groups Right Now | To prevent any misuse, we've temporarily restricted your ability to use this feature on Facebook. You can try again later."

The latest glitch(?) occurred about 2 weeks ago with /no/ return to normalcy. There's been no known complaint against me from other users; no warnings from Facebook re. spamming or any other abuse of my account.

What can be done about this?

Desired outcome: Restoration to full normal usage of all Facebook features.

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2:13 pm EDT
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Facebook Marketplace Disabled

I posted a n ad for a friend that doesn't have computer access to sell a vehicle for him. I got blocked from marketplace because they said I went against community stsndards. I requested an explanation as to what I did wrong. They will not reply to me after several attempts. I even contacted FB with this issue and no response. I tried to call FB and you cannot talk with anyone.

How do I get this matter resolved?

Thank you

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11:35 pm EDT

Facebook false information about Harry Brenner saying he is alive, but he passed away

Harry Brenner has passed away a few years ago this is no joke he passed away because of breathing problems he had suffered from for a very long time and was always on oxygen and always had a oxygen tank with him at all times I was a very close friend of his now there is a photo of him near a lake in Alpena Mi that i do believe was cropped and photo is on 2 deferent accounts one under Harry Brenner account and the same one is under Jesse Hoover's account I find that not cosher at all when I know that Harry Brenner passed away for a fact so dose my girlfriend Dawn Wiard also knows this to be true so please say some or do something about this matter at hand it is not funny nor not a joking matter thank you

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6:00 pm EDT

Facebook Disabled account

On September 15 2022 my Facebook account was disabled for no reason. I have sent in the review but keep getting the same response. These emails say that for safety and security reasons we can't provide additional information as to why your account was disabled. I know why I was hacked. I have sent my ID and still get told this is final. I have found hundreds of people on Twitter and TIK TOK that have had the same problem. This is not right I have had that account for years and never had a problem. I get hacked and become a victim of a cybercrime, and I'm the one that gets punished. The AI system you use is garbage why not hire people to take care of these issues? Oh, wait I know why cause then Zukerburg wouldn't make as much money. I use this platform to communicate with family out of state, especially my dying grandson. I'm so upset over this but I will not give up.

Desired outcome: I would like my account back.

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5:20 pm EDT
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Facebook Suspended accounts

About a month ago I received a friend request from a what seem to be a fraud account. So I reported it I believe now they’re retaliating & accusing me of child sex exploitation. You guys suspended my account and I can’t even dispute this whole thing because it won’t let me it is affecting my business account and my personal account. What angers me as you guys didn’t bother to even investigate it before you suspended my account you need to fix my accounts with Facebook because it’s false accusations.

Desired outcome: Reinstate my Facebook account & my business account. My name is Rosalie LaChappelle. My business is Kutula Hair & nail salon.

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6:46 am EDT

Facebook My profile has been hacked and I cannot log into my facebook account

My Facebook account has been hacked and I don't have access to the email address and phone number that the Facebook account was created with, I would like to deactivate and delete my Facebook account. Someone is using my account and pretending to be me and I am not happy about that at all. If there could be any help as to how I can deactivate and delete my account with not having the email address and phone number that is was created with. I haven't used my Facebook account since 2019 so I would really like to get this sorted out as soon as possible

Desired outcome: Deactivate my Facebook account and delete it my Facebook account

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3:23 pm EDT
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Facebook Problem

This has been going on for months.

Someone has taken my Facebook account hostage. The email address, [protected]@garyrevel.com, should be the only email address associated with the account. Someone has held the account hostage by removing my phone number from the account and replacing it with their own.

Please help me.

Thank you,

Gary Revel

[protected]

President: Jongleur Pictures LLC

https://jongleurpictures.com

Founder: Mother Nature Festival Live Inc.

https://mothernaturefestival.live

Desired outcome: taking the hackers phone number from my Facebook account, Jongleur Pictures.

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6:51 am EDT
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Facebook My account was restricted for 24 hours, I am not allowed to sell, advertise for 29 days or go live, I cannot comment, share posts.

I posted a harmless, humorous meme yesterday at 7:35 am showing a child putting a fork in an electric socket with the caption "Old Age" To reach old age with wisdom one had to be young and stupid with a lot of luck. Within 1 min I received a message that my post violated community standards for promoting suicide and self harm. I was sent links for suicide prevention and psych help. I disagreed with this and FB stood with their decision to remove my post and not only restricted my account for 24 hrs, but said I cannot comment, post, sell anything (and I have a business page on FB), go live, comment in groups for 29 days. Others posted the same meme which was taken down without having their accounts restricted. This meme clearly is nothing but humor and certainly doesn't promote self harm or suicide. This is more than unfair censorship, I feel that I am being target for my conservative posts

Desired outcome: Removal of all restrictions to my account

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6:28 am EDT

Facebook My account was locked

As per your process, phone number is only the option to unlock an account. In general we may loose the number and sometimes it be may be changed. So, I request you to include 2-3 more options with critical manner. My account Dr. Venkata Kantamreddi is difficult to open and I lost phone number during covid pandemic (this number was issued to another person). Please find a way to unlock my account with new options/security questions and other possibility way. Thanks

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4:21 pm EDT

Facebook Facebook

August 30th I was blocked for a post I made. I disagreed with the decision. Facebook wrote back saying my post did follow community standards and the block was removed. Unfortunately I still can't post or comment because my account is still blocked. I wrote to Facebook in the help center, support inbox and report a problem almost every day since then. My account is still restricted and no one has replied or unblocked it. Censorship is disgraceful!

Desired outcome: Unlock my account! Don't ban me again for 30 days! You owe me at least 90 days because past blocks for posts turned out to be true!

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4:50 am EDT
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Facebook Hacked account

Good day,

My name is Isaac Lodi

My Facebook account was hacked on Saturday the 10th of September 2022 at about 12:00pm and I no longer have access to it, my cellphone number and email address were removed from my profile

My profile name is IsaacNLodi

My cellphone number is [protected]

My email address is [protected]@gmail.com

Pls help lock it or recover it pls help me

Desired outcome: Recover the account or lock it

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2:20 am EDT
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Facebook Freedom of Speech

I belong to several Face Book groups and a question was asked, and I answered and at no point in time did I insult anyone and posted my viewpoint and walked away from my computer for 5 minutes just to be told my comment goes against community guidelines and I'm not allowed to post my opinion. Facebook is going overboard with their guidelines and now my freedom of speech is under attack on a social media platform. I soon discovered are majority of the comments being removed by Face Book are those posted by African Americans. I think it's time for the gov't to step in and dismantle or take over the platform because I find frustrating when my freedom of speech rights is being infringed on when other people are allowed to spread fake news without consequences.

Desired outcome: Face Book needs to stop violating freedom of speech and should be fined every time those rights are violated.

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6:38 pm EDT

Facebook I am locked out of my account no support people available

I was locked out of my account on September 4, 2022. You asked to confirm my identity. I have sent in a photo copy of my ID. You sent instructions to log in. They instructions do not work. I have attempted to get a hold of Facebook with no help. I call and you don't offer phone support. The online support does not work. It should not be this difficult to get back into my account. When friends try to look me up they have said my account is no longer visible. My name is Heidi Ortner email [protected]@yahoo.com or [protected]@gmail.com my phone number is [protected].

Thank you,

Heidi Ortner

Desired outcome: unlock my account

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2:48 pm EDT

Facebook My mothers facebook been hacked and taken over by some vile person

My mother tina warwick has been hacked and some one has added michelle to the front of my mothers name. She along with others have reported yet you say you will not close it as you see nothing wrong. The sick individuals that have done this has access to my kids which I am really up set about. They have messaged my mams family and friends and it is seriously getting concerning. How can you not take it down when it’s her account, you are supporting hackers by not taking it down. I want it shut if I will go further, they have photos of my kids

Desired outcome: My mothers account shut down asap her account was in Tina horrell warwick the hackers have added Michelle … we have all reported yet you do nothing to help

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1:10 am EDT
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Facebook Hacked

I have been attempting to help a mate who had is account hacked on facebook. I went through every process to attempt to retrieve the account back.

As facebook suggested if you account was hacked go to facebook.com/hacked. I helped my mate attempt the facebook selfie identifier, take a photo of a government ID and submit 2 non government IDs. Every time I do this it will not submit the images. It keeps saying something went wrong, and nothing would go anywhere

I have attempted to retrieve this for over 2 weeks now and still not working.

After a while of constantly trying it then would not even send confirmation codes to my friends email.

Few days later deciding to try again, then emails were coming through again however I am still unable to upload images of the ID

Am unable to find any contact details for further assistance

Desired outcome: Regain control of my facebook account. a better more stable way of retrieving account details. a hotline or email contact for further assistance in case the standard way does not work.

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Update by Boehamian
Sep 12, 2022 5:03 am EDT

Been helping a mate attempt to recover his hacked facebook account (as he is not very tech savy). Have been trying for over 3 weeks now with no success at all.

Went through all official channels to recover his account. Mainly through facebook.com/hacked. At first we attempted to recover by scanning his drivers license and it was knocked back despite being extremely clear on the webcam.

We then attempted to upload 2 other photo IDs to the system and this is where it got interesting. The system come back and said something went wrong. We then tried the selfie option and again said something went wrong.

we thought we would wait a few days and try again. We had tried all processes again with exactly the same result. Something went wrong. we tried multiple times over the 3 weeks and nothing.

after the second try we then no longer received the emails for the verification codes. So we left it for a few days again. After those few days we then started receiving the verification codes but again exactly the same error in terms of retrieving the account.

we had searched for any contact email, chat or way to contact facebook to try and resolve the issue with no way of contacting help at all.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Marketplace was posted on Sep 5, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7780 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 14, 2024
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