So my sister and I go to the Exxon station located at 5420 North MacArthur Lane in Irving, Texas because it has a car wash. My brand new truck is dirty and we are in a rush to get it clean before going to pick up a family member at D/FW Airport. It is 11:30pm on a Friday night and I go inside and put down $24 cash on the counter (the clerk, name of Dawn, would not take my $100 bill saying she could not make change of any kind) and so I get $18 worth of gas and get a code for a $6 car wash. Drive to the car wash, put in the code, green light comes on indicating to move forward to inside the wash bay, green light turns off and there we sit...nothing is happening...a red sign then lights up saying "Car Wash Not Ready" and there we sit some more...nothing, and it becomes obvious that the car wash has malfunctioned. So, I pull my truck back to the Exxon Station "office" and tell Dawn to please give me another code because the car wash did not work, even inviting her to look at my dry & dirty truck as proof. and what does Dawn say, "I am not authorized to refund your money or give you another code for the car wash !" Dawn tells me that the following Monday her Manager, named Fran, will have to talk to me. Can you believe this BS! Exxon, a company booking billions of dollars in profits, basically steals my cash right out of my pocket for a car wash that malfunctioned, and then one of their employees tells me she will do nothing to correct the problem. Moral to this story, pay for an Exxon car wash at risk of being completely ripped off!
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